McAfee Agent 4.0 Mode d’emploi

McAfee Agent 4.0 (Hotfix 481806) for Windows Release Notes

Thank you for using McAfee Agent 4.0. This document contains important information about this release. We strongly

recommend that you read the sections of the document appropriate to your operating system.

Contents

zAbout this release

zPurpose

zResolved issues

zInstallation Instructions

zImportant Information

zFinding documentation for McAfee enterprise products

zLicense attributions

About this release

Hotfix Release: May 19, 2009

Hotfix Package: 4.0.0.1444

This release was developed for use with:

zMcAfee Agent 4.0 Patch 1 and 2

zData Loss Prevention 2.1 and 2.2

zEndpoint Encryption for Files and Folders 3.1.0

zEndpoint Encryption for PC 5.1.5

zePolicy Orchestrator 3.6.1 and 4.0

zMcAfee Security for Exchange 7.0

zMcAfee Encrypted USB 1.0

zMcAfee VDisk for Windows 4.1.0

zHost Intrusion Prevention (Windows only) 7.0

zNetwork Access Control 2.0, 2.5, and 3.0

zPolicy Auditor 5.0, 5.0.1 and 5.1

zPortalShield 1.0 and 2.0

zSafeBoot Encrypted USB 1.0

zSafeBoot Endpoint Encryption for File and Folder (Content Encryption) 3.1.0

zSafeBoot Endpoint Encryption for PC (Device Encryption) 5.1.5

zSafeBoot VDisk for Windows 4.1.0

zSecurityShield 1.0

zSiteAdvisor Enterprise 1.5, 1.6. and 2.0

zSystem Compliance Profiler 1.1 and 2.0

zVirusScan Enterprise 8.0i, 8.5i (Patch 7 and above), and 8.7i (with AntiSpyware Enterprise)

Make sure you have installed the correct version of the product(s) in this list before using this release.

Purpose

This release is based on McAfee Agent 4.0 Patch 2 and includes all of the issues resolved in that release. This hotfix extends

McAfee Agent Patch 2 to address the two issues described below under Resolved issues.

Known issues

Known issues in this release of the software are described below:

zIssue: This Hotfix fails to install on systems without a “My Documents” folder or with a “My Documents” folder that is

mapped to a network folder. In these scenarios the McAfee A

ent fails to install. Once this Hotfix is installed, Resolved

Issue 2 keeps this from occurring in subsequent McAfee Agent upgrades. (Reference: 485728, 474870)

Workaround: A system must be without the McAfee Agent or have a local “My Documents” folder prior to installing

this Hotfix.”

Resolved issues

Issues that are resolved in this release are listed below.

1. Issue: Updates via local and distributed UNC repositories failed when the catalog.z

file was lar

er than 4,096 bytes.

When this occurred, the error message “Error occurred while downloading catalog.z” appeared in the Agent_ log file.

(Reference: 480163, 485171)

Resolution: The success of an update via local and distributed UNC repositories is no longer dependent on the size

of the catalog.z file. To deploy the hotfix using the ePO deployment task, the clients must have a workaround of

updating from an alternate repository type in place, prior to the deployment. Once the hotfix is installed, this

workaround can be removed. Detailed information is available in KB65993.

2. Issue: The McAfee Agent installation process checked for the existence of the “My Documents” folder. If it was not

present or mapped to a network folder, the installation failed. (Reference: 474870)

Resolution: The McAfee Agent installation process no longer requires the “My Documents” folder to be present.

Installation instructions

Installing on Windows using ePolicy Orchestrator 3.6.x

You must have administrator rights to perform this task.

1. Download and extract the agent package, MA400HF481806WIN.zip.

2. Check in the agent package to the ePolicy Orchestrator repository.

3. Use one of these methods to install the agent on client systems:

oPush an agent using the Send Agent Install option.

oFor third-party deployment methods, create an a

ent installation packa

e, FRAMEPKG.EXE, usin

the A

ent

Installation Package Creation wizard.

oCreate a deployment task.

Installing on Windows using ePolicy Orchestrator 4.0

You must have administrator rights on the Windows system to perform this task. The agent extension must be installed on

the ePolicy Orchestrator server before the McAfee Agent is installed on any clients.

1. Download the agent package, MA400HF481806WIN.zip, to the system containing the ePolicy Orchestrator server.

2. Check in the agent package to the ePolicy Orchestrator repository:

a. In ePolicy Orchestrator, click Software | Check In Package.

b. Browse to the location containing MA400HF481806WIN.zip, select it, and click Next.

c. Ensure that Current is selected in the Branch field.

d. Click Save.

3. Create a deployment task or push the agent to client systems. If using the push method, follow these steps:

a. In ePolicy Orchestrator, click Systems.

b. Select the target systems or groups.

c. Click Deploy Agent.

d. Select the version of the agent to be deployed.

e. Type valid credentials in the Domain, User name, and Password fields.

f. Click OK.

Installing on Windows using third-party deployment methods

This task requires the creation of an agent installation package, FramePkg.exe (see Step 3). Installation of the package

requires administrator rights.

1. Download the agent package, MA400HF481806WIN.zip, to the system containing the ePolicy Orchestrator server.

2. Using the ePolicy Orchestrator 4.0 console, check in the agent package to the Current (default) repository branch.

3. Create an installation package:

a. In the ePolicy Orchestrator 4.0 console, click Systems.

b. At the bottom of the System Tree, click New Systems.

c. Select Create and download the agent installation package.

d. Deselect Use Credentials.

e. Click OK. The Download file dialog box opens.

f. Select FramePkg.exe and save it to the desktop.

Note: Record the location of the downloaded FRAMEPKG.EXE file for use with your third-party deployment system.

You can add parameters and switches as allowed by your deployment system. For a list of available parameters, see

Installing, upgrading and uninstalling using Windows command-line switches in the McAfee Agent 4.0 Release Notes.

Upgrading on Windows using FramePkg_upd.exe

1. Download and extract the agent package, MA400HF481806WIN.zip, to a temporary location.

2. Copy FramePkg_upd.exe to a location on the target client.

3. From the command line on the client, type <path>/FramePkg_upd.exe /upgrade, where <path> is the location

containing the copied file. This command is the equivalent of double-clicking FramePkg_upd.exe in the folder

containing the installation package.

IMPORTANT INFORMATION

The attached files are provided as is, and with no warranty either expressed or implied as to their suitability for any

particular use or purpose. McAfee, Inc. assumes no liability for dama

es incurred either directly or indirectly as a result of the

use of these files, including but not limited to the loss or damage of data or systems, loss of business or revenue, or

incidental damages arising from their use. Hotfix files should be applied only on the advice of McAfee Technical Support, and

only when you are actually experiencing the issue being addressed by the Hotfix. Hotfix files should not be proactively

applied in order to prevent potential product issues. You are responsible for reading and following all instructions for

preparation, configuration, and installation of Hotfix files. Hotfix files are not a substitute or replacement for product Service

Packs which may be released by McAfee, Inc. It is a violation of your software license agreement to distribute or share these

files with any other person or entity without written permission from McAfee, Inc. Further, posting of McAfee Hotfix files to

publicly available Internet sites is prohibited. McAfee, Inc. reserves the right to refuse distribution of Hotfix files to any

company or person guilty of unlawful distribution of McAfee software products. Questions or issues with McAfee Hotfix files

should be directed to McAfee Technical Support.

Finding documentation for McAfee enterprise products

To access the documentation for your McAfee products, use the McAfee ServicePortal.

1. Go to the McAfee ServicePortal (mysupport.mcafee.com) and, under Support by Reading, click Product

Documentation.

2. Select a Product.

3. Select a Version.

4. Select a product document.

Product documentation by phase

McAfee documentation provides the information you need during each phase of product implementation, from installing a

new product to maintaining existing ones. Depending on the product, additional documents might also be available. After a

product is released, information regarding the product is entered into the online KnowledgeBase, available through the

McAfee ServicePortal.

Installation phase — Before, during and after installation

zRelease Notes

zInstallation Guide

Setup phase — Using the product

zProduct Guide

zOnline Help

Maintenance phase — Maintaining the software

zKnowledgeBase (mysupport.mcafee.com)

License attributions

This product includes or may include:

Software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/). | Cryptographic

software written by Eric A. Young and software written by Tim J. Hudson | Some software programs that are licensed (or

sublicensed) to the user under the GNU General Public License (GPL) or other similar Free Software licenses which, among

other rights, permit the user to copy, modify and redistribute certain programs, or portions thereof, and have access to the

source code. The GPL requires that for any software covered under the GPL, which is distributed to someone in an executable

binary format, that the source code also be made available to those users. For any such software covered under the GPL, the

source code is made available on this CD. If any Free Software licenses require that McAfee provide rights to use, copy or

modify a software program that are broader than the rights granted in this agreement, then such rights shall take

written by Douglas W. Sauder. | Software developed by the Apache Software Foundation (http://www.apache.org/). A copy

of the license agreement for this software can be found at www.apache.org/licenses/LICENSE-2.0.txt. | International

hted

the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/). | Software copyrighted by International Business

contributors. | Software developed by Ralf S. Engelschall <[email protected]> for use in the mod_ssl project (http://

http://www.boost.org/libs/bind/bind.html for documentation. | Software copyrighted by Steve Cleary, Beman Dawes,

with code derived from software contributed to Berkeley by Chris Torek.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any

language in any form or by any means without the written permission of McAfee, Inc., or its suppliers or affiliate companies.

TRADEMARK ATTRIBUTIONS

AVERT, EPO, EPOLICY ORCHESTRATOR, FOUNDSTONE, GROUPSHIELD, INTRUSHIELD, LINUXSHIELD, MAX (MCAFEE

SECURITYALLIANCE EXCHANGE), MCAFEE, NETSHIELD, PORTALSHIELD, PREVENTSYS, SECURITYALLIANCE, SITEADVISOR,

TOTAL PROTECTION, VIRUSSCAN, WEBSHIELD are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates

in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other

registered and unregistered trademarks herein are the sole property of their respective owners.

LICENSE INFORMATION

License Agreement

NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU

PURCHASED, WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF

YOU DO NOT KNOW WHICH TYPE OF LICENSE YOU HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED

LICENSE GRANT OR PURCHASE ORDER DOCUMENTS THAT ACCOMPANIES YOUR SOFTWARE PACKAGING OR THAT YOU

HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET, A FILE ON THE PRODUCT CD, OR A FILE

AVAILABLE ON THE WEB SITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU DO NOT AGREE TO ALL

OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE

PRODUCT TO MCAFEE OR THE PLACE OF PURCHASE FOR A FULL REFUND.

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