McAfee MSA09EMB1RAA - Site Advisor Plus 2009 Manuel utilisateur

McAfee SiteAdvisor Enterprise Plus 3.0

Product Guide

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or by any means without the written permission of McAfee, Inc., or its suppliers or affiliate companies.

TRADEMARK ATTRIBUTIONS

AVERT, EPO, EPOLICY ORCHESTRATOR, FOUNDSTONE, GROUPSHIELD, INTRUSHIELD, LINUXSHIELD, MAX (MCAFEE SECURITYALLIANCE

EXCHANGE), MCAFEE, NETSHIELD, PORTALSHIELD, PREVENTSYS, SECURITYALLIANCE, SITEADVISOR, TOTAL PROTECTION, VIRUSSCAN,

WEBSHIELD are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in

connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property

of their respective owners.

LICENSE INFORMATION

License Agreement

NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED,

WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH

TYPE OF LICENSE YOU HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS

THAT ACCOMPANY YOUR SOFTWARE PACKAGING OR THAT YOU HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET,

A FILE ON THE PRODUCT CD, OR A FILE AVAILABLE ON THE WEBSITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU

DO NOT AGREE TO ALL OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN

THE PRODUCT TO MCAFEE OR THE PLACE OF PURCHASE FOR A FULL REFUND.

License Attributions

Refer to the product Release Notes.

McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide2

Contents

Introducing SiteAdvisor Enterprise Plus.................................................5

Benefits of using SiteAdvisor Enterprise Plus....................................................5

Howsafetyratingsarecompiled..............................................................6

Safety icons and balloons protect during searches ...............................................6

Using site safety balloons ............................................................7

SiteAdvisormenuprotectswhilebrowsing......................................................7

Using the SiteAdvisor menu ..........................................................8

Safetyreportsprovidedetails.................................................................9

Viewingsafety reports..............................................................10

Administrators customize policy settings ......................................................11

Setting up a Browsing Security Strategy ..............................................13

Guidelines for creatingastrategy............................................................13

Selecttherightpolicyoptionsandfeatures....................................................14

Information that SiteAdvisor Enterprise Plus sends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configuring Policies ......................................................................16

How policies work ........................................................................16

Types of policy categories ..................................................................17

Default policy settings .....................................................................17

Creatingand editingpolicies................................................................19

Apply general options......................................................................19

Configuring proxy settings ..........................................................20

Enabling observe mode .............................................................21

Settingthecontrolpaneloption.......................................................21

Blockandwarnsitesbyratingsandthreatfactors...............................................22

Configuring access based on ratings ..................................................22

Use Authorizeand Prohibit listsfor sites.......................................................24

How site patterns work .............................................................25

How multiple-instance policies work...................................................26

Working with Authorize lists .........................................................27

WorkingwithProhibitlists...........................................................32

Customize messages for users ..............................................................35

3McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide

Creating customized messaging ......................................................35

Disable andreenablethe software ...........................................................38

Disabling and re-enabling from the ePO server..........................................38

Disabling andreenabling from thebrowser.............................................39

Track events for reports....................................................................39

Tracking visits to domains and downloads..............................................40

Tracking domain page views and downloads............................................41

Tracking green site content categories.................................................41

Using Dashboards, Monitors, and Reports ............................................43

Use queries to create reports ...............................................................43

Creating reports ...................................................................44

Running a purge task...............................................................45

Usedashboardsandmonitors...............................................................45

Creating monitors .................................................................46

Reference..................................................................................47

Frequently Asked Questions ................................................................47

Where to find more information .............................................................50

Web Filtering for Endpoint and Web Reporter Appendix.............................51

How web content filtering works.............................................................51

Policy additions with web content filtering.....................................................51

Report and dashboard additions with web content filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

How WebReporterworks...................................................................52

Sending Web Reporter logs.................................................................53

Applying the Content Actions policy..........................................................53

Workingwiththe WebReporter..............................................................54

McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide4

Contents

Introducing SiteAdvisor Enterprise Plus

McAfee®SiteAdvisor®Enterprise Plus is a browser protection solution that can be deployed

and managed by using McAfee ePolicy Orchestrator®4.0 or 4.5. The client software runs on

managed systems to protect users from threats they encounter while searching and browsing

websites with Internet Explorer or Firefox or downloading files with Internet Explorer. SiteAdvisor

Enterprise Plus is integrated with McAfee advanced protection solutions.

This guide provides information that you need to create a browsing security strategy for your

business and configure SiteAdvisor Enterprise Plus policy options.

Contents

Benefits of using SiteAdvisor Enterprise Plus

How safety ratings are compiled

Safety icons and balloons protect during searches

SiteAdvisor menu protects while browsing

Safety reports provide details

Administrators customize policy settings

Benefits of using SiteAdvisor Enterprise Plus

As SiteAdvisor Enterprise Plus runs on each managed system, it notifies users about threats

they might encounter when searching or browsing websites by displaying the following:

Safety rating for each site

• When searching, safety ratings of green, yellow, red, and gray icons appear next to each

site listed on a search results page.

• When browsing, the SiteAdvisor menu button appears in the browser window in the color

that matches the safety rating for the current site.

Safety report for each site

• The report includes a detailed description of test results and feedback submitted by users

and site owners.

• Users access safety reports to learn more about how the safety rating for a site was

calculated.

Using the ePO Policy Catalog, administrators can create SiteAdvisor Enterprise Plus policies that

determine which sites managed systems can access. They can assign actions to sites based on

their SiteAdvisor rating (for example, block red sites and warn users trying to access yellow

sites). They can create lists of authorized and prohibited sites based on URLs and domains.

Administrators can also customize the messaging that SiteAdvisor Enterprise Plus displays to

managed systems, and prevent users from disabling the client software on managed systems.

5McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide

With the addition of the Web Filtering for Endpoint extension, you can expand safety ratings

to include site content and track pages viewed on domain sites. With the addition of Web

Reporter you can create detailed reports on websites.

The SiteAdvisor Enterprise Plus client software supports both Microsoft Internet Explorer and

Mozilla Firefox browsers.

NOTE: The only difference in functionality between the browsers is that Firefox does not allow

users to hide the SiteAdvisor button with the View | Toolbars command or check file

downloads.

How safety ratings are compiled

A McAfee team derives safety ratings by testing a variety of criteria for each site and evaluating

the results to detect common threats.

Automated tests compile safety ratings for a website by:

• Downloading files to check for viruses and potentially unwanted programs bundled with the

download.

• Entering contact information into signup forms to check for resulting spam or a high volume

of non-spam emails sent by the site or its affiliates.

• Checking for excessive popup windows.

• Checking for attempts by the site to exploit browser vulnerabilities.

• Checking for deceptive or fraudulent practices employed by a site.

The team assimilates test results into a safety report that can also include:

• Feedback submitted by site owners, which might include descriptions of safety precautions

used by the site or responses to user feedback about the site.

• Feedback submitted by site users, which might include reports of phishing scams, bad

shopping experiences, and selling services that can be obtained without cost from other

sources.

• Additional analysis by McAfee professionals.

Safety icons and balloons protect during searches

When users type keywords into a popular search engine such as Google, Yahoo!, MSN, Ask, or

AOL.com, color-coded safety icons appear next to sites listed in the search results page:

Tests revealed no significant problems.

(Green, checkmark)

Tests revealed some issues users should know about. For example,

the site tried to change the testers’ browser defaults, displayed

popups, or sent them a significant amount of non-spam email.

(Yellow, exclamation point)

Tests revealed some serious issues that users should consider

carefully before accessing this site. For example, the site sent

testers spam email or bundled adware with a download.

(Red, x)

This site is blocked by a Prohibit List, Rating Actions, or Content

Actions policy option.

(Red, bar)

This site is unrated.

(Gray, question mark)

Introducing SiteAdvisor Enterprise Plus

How safety ratings are compiled

McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide6

Placing the cursor over an icon displays a safety balloon that summarizes the safety report for

a site. Click More Info or a report link for a detailed safety report.

Using site safety balloons

Use this task to view additional information available through a site’s safety icon listed in a

search results page.

Task

1Hold the cursor over the site’s safety icon. A safety balloon displays a high-level summary

of the site’s safety report.

2Click a safety report link or the More info link in the safety balloon to view details of the

site's safety report.

SiteAdvisor menu protects while browsing

When users browse to a website, a color-coded menu button appears in the top-left corner of

the window. The color of the button corresponds to the site’s safety rating. Placing the cursor

over this button displays a safety balloon that summarizes the safety report for the site, with

a link to the detailed site report page. The menu button next to the icon displays the SiteAdvisor

menu.

Indicates this...With this color

and symbol...

This button...

The site is safe.Green, checkmark

There might be some issues with the site.Yellow, exclamation

point

There might be some serious issues with the site.Red, x

No rating is available for the site.Gray, question

mark

A communication error occurred with the SiteAdvisor website that

contains rating information.

Gray, disconnected

cables

Client settings that affect the SiteAdvisor menu button

• When SiteAdvisor Enterprise Plus is disabled, the menu button is gray with a question mark.

•When event tracking is disabled for specific sites in the Authorize List or in the Event Tracking

policy, the menu button is gray with a question mark while visiting the sites.

• When a communication error occurs with the SiteAdvisor server, the menu button is gray

with disconnected cables.

• In Internet Explorer, users can display or hide the menu button by using the View |

Toolbars | McAfee SiteAdvisor menu option. This does not affect the functional status

(enabled or disabled) of the SiteAdvisor Enterprise Plus client software.

NOTE: Firefox users cannot hide the menu button while SiteAdvisor Enterprise Plus is enabled.

Introducing SiteAdvisor Enterprise Plus

SiteAdvisor menu protects while browsing

7McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide

Troubleshooting link

If the gray communication error button appears, a troubleshooting link in the site's safety

balloon opens to a connection status page. This page displays the reason for the communication

error and provides information on possible resolutions. Clicking this link runs these test with

these results:

Explanation if there is an

issue

What this meansTest

Your computer cannot access the

Internet. This might indicate the

Does the browser have internet access?Internet Access

SiteAdvisor policy for proxy

settings are configured

incorrectly. Contact your

administrator.

The SiteAdvisor servers appear

to be down.

Is the SiteAdvisor server down?SiteAdvisor Server Availability

The SiteAdvisor servers are up,

but they are not responding to

requests.

Is the SiteAdvisor server responding to requests?SiteAdvisor Server Response

Format

The Repeat Tests button allows the user to see if the error persists or has been corrected

while the page is open.

Using the SiteAdvisor menu

Use this task to display the options for accessing SiteAdvisor features on managed systems.

Task

1Click the down arrow on the SiteAdvisor menu button to view the SiteAdvisor menu and

do any of the following:

To do this...Select this command...

Display the safety report for the current site (not

available when SiteAdvisor Enterprise Plus is disabled).

NOTE: You can also click Read site report in the site

safety balloon.

View Site Report

Display the current site’s safety balloon (not available

when SiteAdvisor Enterprise Plus is disabled). The

Show Balloon

balloon disappears after a few seconds, or you can click

the close button.

NOTE: The site safety balloon also appears by placing

the cursor over the menu button.

Turn the SiteAdvisor Enterprise Plus client software off

or on (available only when an Enable/Disable policy

option is configured to allow this functionality).

Disable/Enable SiteAdvisor

Access a brief description of browser protection, its

license agreement, and its privacy policy.

About

2If the communication error button appears, show the balloon for the site, and click

Troubleshoot. The connection status page that appears indicates the possible cause of

the communication error.

Introducing SiteAdvisor Enterprise Plus

SiteAdvisor menu protects while browsing

McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide8

Safety reports provide details

Users can supplement the color-coded safety information for a site by viewing its detailed safety

report. These reports describe specific threats discovered by testing and include feedback

submitted by site owners and users.

Safety reports for sites are delivered from the McAfee SiteAdvisor and provide the following

information:

ExplanationItem

The overall rating for the website. We determine this rating

by looking at a wide variety of information. First, we

Summary

evaluate a website's email and download practices using

our proprietary data collection and analysis techniques.

Next, we examine the website itself to see if it engages

in annoying practices such as excessive pop-ups or

requests to change your home page. Then we perform an

analysis of its online affiliations to see if the site associates

with other sites flagged as red. Finally, we combine our

own review of suspicious sites with feedback from our

volunteer reviewers and alert you to sites that are deemed

suspicious.

The year the domain name was registered. More recently

registered websites have had less time to prove their safety

and trustworthiness.

Established

The country where a domain is registered. Keep in mind

that it's sometimes more difficult to get good customer

Country

service or resolve disputes with websites registered outside

of your country of residence.

The level of how popular the website is. Don't assume,

however, that popularity always goes hand in hand with

Popularity

safety. For example, some very popular prize sites send

lots of spam, and some very popular file-sharing programs

bundle adware. Likewise, many personal websites, blogs

and small business sites that do not get a lot of traffic can

be safe to browse and use. That's why the analysis behind

SiteAdvisor's overall verdict is so useful.

Overall rating for a website's email practices. We rate sites

based on both how much email we receive after entering

Email Results

an address on the site as well as how spammy the email

we receive looks. If either of these measures is higher

than what we consider acceptable, we'll give the site a

yellow warning. If both measures are high, or one of them

looks particularly egregious, we'll give the site a red

warning.

Each email link opens a detailed email analysis page.

Overall rating about the impact a site's downloadable

software had on our testing computer. Red flags are given

Downloads

to sites that have virus-infected downloads or that add

unrelated software which many people would consider

adware or spyware. The rating also takes note of the

network servers a program contacts during its operation,

as well as any modifications to browser settings or a

computer's registry files.

Each download link opens a detailed download analysis

page.

Introducing SiteAdvisor Enterprise Plus

Safety reports provide details

9McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide

ExplanationItem

Indication of how aggressively the site tries to get you to

go to other sites that we've flagged as red. It is a very

Online Affiliations

common practice on the Internet for suspicious sites to

have many close associations with other suspicious sites.

The primary purpose of these "feeder" sites is to get you

to visit the suspicious site. A site can receive a red warning

if, for example, it links too aggressively to other red sites.

In effect, a site can become "red by association" due to

the nature of its relationship to red flagged domains.

Common web practices that users find annoying, such as

excessive pop-ups, requests to change a user's home page,

Annoyances

or requests to add a site to the browser's favorites list.

We also list third-party cookies (sometimes known as

"tracking cookies") in this section. If a website has a lot

of pop-ups, and in particular if it engages in practices such

as popping up more windows when you try to close them,

we will give that website a red flag.

Rare but extremely dangerous security threats caused by

a website "exploiting" a browser's security vulnerability.

Exploits

The exploit can cause the user's computer to receive

programming code that can cause adware infections,

keystroke spying, and other malicious actions that can

leave a computer essentially unusable.

Reviewers and site owners can provide additional

information and commentary to supplement SiteAdvisor's

automated test results.

Reviewer and Site Owner Comments

Summary of the comments of SiteAdvisor's entire reviewer

community. Reviewers can rate sites for downloads, email

Results

practices, shopping experiences and more. This input is

particularly important in helping the SiteAdvisor community

guide each other concerning e-commerce websites.

Anonymous input alone is not enough to change a site's

overall rating, but sufficient votes from registered users

can affect a site's rating.

Allows owners of analyzed websites to address our ratings.

Owners are free to comment, disagree or clarify. These

Website owner comments

comments are posted unedited after we verify the

authenticity of the person leaving the comment. We

manually review all owner comments and if an error was

made, we will try our best to promptly correct it. We don't

allow sites to pay to be rated or to change or improve their

ratings.

What our volunteer reviewers have to say about this

website. These comments are posted unedited.

Reviewer comments

Viewing safety reports

Use this task to view safety reports to obtain more information about a site’s safety rating.

Task

• Do any of the following to view a safety report for a site:

Introducing SiteAdvisor Enterprise Plus

Safety reports provide details

McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide10

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