McAfee MTP08EMB3RUA - Total Protection

Product Guide

McAfee Total Protection Service 5.1.5

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by

any means without the written permission of McAfee, Inc., or its suppliers or affiliate companies.

TRADEMARK ATTRIBUTIONS

AVERT, EPO, EPOLICY ORCHESTRATOR, FOUNDSTONE, GROUPSHIELD, INTRUSHIELD, LINUXSHIELD, MAX (MCAFEE SECURITYALLIANCE EXCHANGE),

MCAFEE, NETSHIELD, PORTALSHIELD, PREVENTSYS, SECURITYALLIANCE, SITEADVISOR, TOTAL PROTECTION, VIRUSSCAN, WEBSHIELD are registered

trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of

McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.

LICENSE INFORMATION

License Agreement

NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH SETS

FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH TYPE OF LICENSE YOU

HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS THAT ACCOMPANY YOUR

SOFTWARE PACKAGING OR THAT YOU HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET, A FILE ON THE PRODUCT CD, OR A

FILE AVAILABLE ON THE WEBSITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU DO NOT AGREE TO ALL OF THE TERMS SET

FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO MCAFEE OR THE PLACE OF

PURCHASE FOR A FULL REFUND.

2McAfee Total Protection Service 5.1.5 Product Guide

Contents

Preface 9

About this guide ..................................9

Audience ..................................9

Conventions .................................9

Finding product documentation ............................10

1Introducing Total Protection Service 11

How Total Protection Service works .......................... 12

Types of protection .................................13

Additional features with specific versions ........................13

Core product strengths ...............................14

New features for this release .............................15

The role of the client software ............................ 17

Updates to the client software ............................ 17

Overview of update methods ..........................17

Simple updates through direct connections ....................18

Updates using Rumor technology ........................19

Updates through relay servers .........................19

Management with the SecurityCenter ......................... 19

Create user groups ..............................21

Customize policies ..............................22

Check reports ................................24

2Using the Client Software 25

How to access the client software ...........................25

About the icon ................................26

About the console .............................. 27

Types of client software updates ............................28

Terminal server support ............................29

Specifying when computers check for updates ...................29

Updating client computers manually .......................30

Disabling updates for non-logged on users .................... 30

Performing setup and maintenance tasks ........................31

Testing virus protection ............................31

Changing the language for the software ..................... 31

Logging on as a site administrator ........................31

Configuring notifications ............................32

Configuring what users see ...........................32

Uninstalling the client software .........................33

Frequently asked questions ..............................34

Error messages ..................................34

3Using the SecurityCenter 37

The SecurityCenter .................................37

Logging on to the SecurityCenter ........................38

McAfee Total Protection Service 5.1.5 Product Guide 3

Accessing data on SecurityCenter pages ..................... 39

Protection status at a glance .............................40

Viewing protection at a glance .........................42

Working with widgets .............................42

Management of client computers ........................... 43

Working with computers ............................45

Working with an individual computer .......................46

Management of computer groups ...........................47

Working with groups .............................48

Management of group administrators ..........................48

Working with group administrators ........................50

Management of security policies ............................51

McAfee Default policy .............................52

Working with policies .............................55

Generation of security reports ............................ 56

Scheduling reports ..............................58

Adding your logo to reports .......................... 58

Computer Profiles report ............................59

Duplicate Computers report .......................... 60

Managing your account ...............................61

Configuring your account profile .........................61

Signing up for email notifications ........................61

Viewing and updating subscription information ...................62

Buying and renewing subscriptions and licenses ..................62

Locating or creating keys for your account .................... 63

Merging accounts .............................. 64

Downloading tools and utilities ............................64

Getting assistance .................................65

Frequently asked questions about the SecurityCenter ...................66

Questions about reporting ...........................66

Questions about adding, renewing, and moving licenses ...............67

4Using Virus and Spyware Protection 69

How detections are handled ............................. 70

Spyware protection mode and detections ........................70

Use learn mode to discover programs ...................... 71

Types of scans ...................................71

On-access (automatic) scans ..........................72

On-demand scans ..............................72

Email scans .................................73

Spyware scans ................................73

Scanning on client computers .............................74

Scanning on demand from the console ......................74

Scanning on demand from Windows Explorer ................... 75

Scanning email on client computers .......................75

Viewing the progress of scheduled scans .....................75

Enabling and disabling on-access scanning .................... 76

Configuring scanning policy options ..........................76

Scheduling a scan ..............................76

Enabling optional types of virus scans ......................76

Excluding files and folders from virus scans ....................77

Selecting spyware scanning options .......................78

Approving and unapproving programs in a policy ..................78

Managing detections ................................79

Viewing scan results on client computers .....................79

Managing potentially unwanted programs on client computers ............ 80

Contents

4McAfee Total Protection Service 5.1.5 Product Guide

Viewing quarantined files on client computers ...................81

Viewing user-approved programs and applications .................81

Viewing threats detected on the account .....................82

Viewing unrecognized programs detected on the account ...............83

Reports for virus and spyware protection ........................83

Detections report ...............................83

Unrecognized Programs report .........................84

Detection History report ............................85

Best practices (virus and spyware protection) ......................85

Frequently asked questions ..............................87

Error messages ..................................87

5Using Firewall Protection 89

Connection type and detections of incoming communications ................90

Custom connections ............................. 91

Firewall protection mode and detections of unknown applications ..............92

Use learn mode to discover Internet applications ..................93

The role of IP addresses ...............................93

The role of system service ports ............................94

Standard assignments for system service ports .................. 94

Firewall configuration ................................95

Interaction between user and administrator policy settings ..............97

Configuring policy options ..............................97

Selecting general firewall settings ........................97

Configuring options for Internet applications ....................98

Tracking blocked communications ........................98

Configuring custom connections ............................99

Configuring system services and port assignments .................99

Configuring IP addresses ...........................100

Installing and enabling firewall protection at the policy level ................101

Installing firewall protection during policy updates .................101

Enabling and disabling firewall protection ....................102

Managing detections ................................102

Viewing unrecognized programs detected on the account ..............102

Viewing user-approved programs and applications .................103

Viewing blocked communications ........................103

Reports for firewall protection ............................104

Unrecognized Programs report .........................104

Inbound Events Blocked by Firewall report ....................105

Best practices (firewall protection) ..........................105

Frequently asked questions .............................106

Questions about policies ...........................107

Questions about general firewall protection ....................107

6Using Browser Protection and Web Filtering 109

Browser protection features .............................109

How safety ratings are compiled ...........................110

Safety icons and balloons protect during searches ....................111

Using site safety balloons ...........................111

Testing communication problems ........................111

SiteAdvisor menu protects while browsing .......................112

Using the SiteAdvisor menu ..........................113

Safety reports provide details ............................113

Viewing safety reports ............................115

Information that browser protection sends to McAfee ...................115

Installing browser protection during policy updates ...................116

Contents

McAfee Total Protection Service 5.1.5 Product Guide 5

Web filtering features ...............................116

Enabling and disabling browser protection via policy ...................117

Enabling and disabling browser protection at the client computer ..............117

Block and warn sites by safety ratings .........................118

Blocking or warning site access based on safety ratings ..............119

Blocking or warning file downloads based on safety ratings .............119

Blocking phishing pages ...........................120

Block and warn sites by content ...........................120

Blocking or warning site access based on content .................121

Authorize and prohibit sites by URL or domain .....................121

How site patterns work ............................122

Adding authorized and prohibited sites .....................123

Customizing messages for users ...........................123

Viewing browsing activity ..............................124

Web Filtering report ................................125

Best practices (browser protection) ..........................126

Frequently asked questions .............................127

7Using SaaS Email Protection 129

Core SaaS email protection features .........................129

Additional SaaS email protection services .......................130

The SaaS email protection widget and portal ......................131

Account activation and setup ............................132

Activating and setting up your account .....................133

Accessing the SaaS email protection portal ....................133

Configuring policy settings for SaaS email protection ................134

Checking quarantined messages ........................134

Reports and statistics for email protection .......................135

Viewing email activity for the week .......................135

Viewing reports ...............................135

Getting more information ..............................135

8Using Email Server Protection 137

Email server protection features ...........................137

The installation and setup process ..........................139

Installing email server protection ........................139

The email server protection widget and management console ...............140

Management of email server protection ........................141

Checking notifications and action items .....................141

Viewing detection and status information ....................142

Accessing the management console on the server .................143

Where to find more information ...........................144

9Using Vulnerability Scanning 145

Vulnerability scanning features ............................145

The vulnerability scanning widget and portal ......................146

Accessing the vulnerability scanning portal ....................147

Overview of scanning process ............................148

Types of devices to scan ..............................148

Types of scans ..................................149

Managing scan devices ...............................150

Discovering IP addresses in a domain ......................150

Discovering IP addresses in a network ......................150

Adding devices to scan ............................151

Configuring devices to accept scans .......................152

Creating device groups ............................153

Contents

6McAfee Total Protection Service 5.1.5 Product Guide

Changing device groups ...........................153

Deleting devices ..............................154

Performing scans .................................154

Starting a scan ...............................154

Scheduling scans for devices .........................155

How detections are reported .............................156

Viewing scan results ................................156

Viewing results for audit scans .........................157

Viewing results for DNS discovery on domains ..................157

Viewing results for network discovery scans ...................158

Frequently asked questions .............................158

Error messages ..................................160

Index 161

Contents

McAfee Total Protection Service 5.1.5 Product Guide 7

Contents

8McAfee Total Protection Service 5.1.5 Product Guide

Preface

This guide provides the information you need to configure, use, and maintain your McAfee product.

About this guide

This information describes the guide's target audience, the typographical conventions and icons used

in this guide, and how the guide is organized.

Audience

McAfee documentation is carefully researched and written for the target audience.

The information in this guide is intended primarily for:

•Administrators — People who implement and enforce the company's security program.

Conventions

This guide uses the following typographical conventions and icons.

Book title or Emphasis Title of a book, chapter, or topic; introduction of a new term; emphasis.

Bold Text that is strongly emphasized.

User input or Path Commands and other text that the user types; the path of a folder or program.

Code A code sample.

User interface Words in the user interface including options, menus, buttons, and dialog

boxes.

Hypertext blue A live link to a topic or to a website.

Note: Additional information, like an alternate method of accessing an option.

Tip: Suggestions and recommendations.

Important/Caution: Valuable advice to protect your computer system,

software installation, network, business, or data.

Warning: Critical advice to prevent bodily harm when using a hardware

product.

McAfee Total Protection Service 5.1.5 Product Guide 9

Finding product documentation

McAfee provides the information you need during each phase of product implementation, from

installation to daily use and troubleshooting. After a product is released, information about the product

is entered into the McAfee online KnowledgeBase.

Task

1Go to the McAfee Technical Support ServicePortal at http://mysupport.mcafee.com.

2Under Self Service, access the type of information you need:

To access... Do this...

User documentation 1Click Product Documentation.

2Select a Product, then select a Version.

3Select a product document.

KnowledgeBase • Click Search the KnowledgeBase for answers to your product

questions.

• Click Browse the KnowledgeBase for articles listed by product and

version.

Preface

Finding product documentation

10 McAfee Total Protection Service 5.1.5 Product Guide

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