McAfee GUARD DOG 2 Manuel utilisateur

McAfee Guard Dog

User’s Guide

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval

system, or translated into any language in any form or by any means without the written

permission of Network Associates, Inc.

LICENSE AGREEMENT

NOTICE TO ALL USERS: CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT

("AGREEMENT"), FOR THE LICENSE OF SPECIFIED SOFTWARE ("SOFTWARE") BY

NETWORK ASSOCIATES, INC. ("McAfee"). BY CLICKING THE ACCEPT BUTTON OR

INSTALLING THE SOFTWARE, YOU (EITHER AN INDIVIDUAL OR A SINGLE ENTITY)

CONSENT TO BE BOUND BY AND BECOME A PARTY TO THIS AGREEMENT. IF YOU DO

NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, CLICK THE BUTTON THAT

INDICATES THAT YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT AND DO

NOT INSTALL THE SOFTWARE. (IF APPLICABLE, YOU MAY RETURN THE PRODUCT

TO THE PLACE OF PURCHASE FOR A FULL REFUND.)

1. License Grant. Subject to the payment of the applicable license fees, and subject to the

terms and conditions of this Agreement, McAfee hereby grants to you a non-exclusive,

non-transferable right to use one copy of the specified version of the Software and the

accompanying documentation (the "Documentation"). You may install one copy of the

Software on one computer, workstation, personal digital assistant, pager, "smart phone"

or other electronic device for which the Software was designed (each, a "Client Device").

If the Software is licensed as a suite or bundle with more than one specified Software

product, this license applies to all such specified Software products, subject to any

restrictions or usage terms specified on the applicable price list or product packaging that

apply to any of such Software products individually.

a. Use. The Software is licensed as a single product; it may not be used on more than one

Client Device or by more than one user at a time, except as set forth in this Section 1.

The Software is "in use" on a Client Device when it is loaded into the temporary

memory (i.e., random-access memory or RAM) or installed into the permanent memory

(e.g., hard disk, CD-ROM, or other storage device) of that Client Device. This license

authorizes you to make one copy of the Software solely for backup or archival

purposes, provided that the copy you make contains all of the Software's proprietary

notices.

b. Server Use. You may use the Software on a Client Device as a server ("Server") within

a multi-user or networked environment ("Server-Mode") only if such use is permitted

in the applicable price list or product packaging for the Software. A separate license is

required for each Client Device or "seat" that may connect to the Server at any time,

regardless of whether such licensed Client Devices or seats are concurrently connected

to, accessing or using the Software. Use of software or hardware that reduces the

number of Client Devices or seats directly accessing or utilizing the Software (e.g.,

"multiplexing" or "pooling" software or hardware) does not reduce the number of

licenses required

Issued May 1999 / McAfee Guard Dog

(i.e., the required number of licenses would equal the number of distinct inputs to the

multiplexing or pooling software or hardware "front end"). If the number of Client

Devices or seats that can connect to the Software can exceed the number of licenses you

have obtained, then you must have a reasonable mechanism in place to ensure that your

use of the Software does not exceed the use limits specified for the licenses you have

obtained. This license authorizes you to make or download one copy of the

Documentation for each Client Device or seat that is licensed, provided that each such

copy contains all of the Documentation’s proprietary notices.

c. Volume Licenses. If the Software is licensed with volume license terms specified in the

applicable price list or product packaging for the Software, you may make, use and

install as many additional copies of the Software on the number of Client Devices as the

volume license authorizes. You must have a reasonable mechanism in place to ensure

that the number of Client Devices on which the Software has been installed does not

exceed the number of licenses you have obtained. This license authorizes you to make

or download one copy of the Documentation for each additional copy authorized by the

volume license, provided that each such copy contains all of the Documentation’s

proprietary notices.

2. Term. This Agreement is effective for an unlimited duration unless and until earlier

terminated as set forth herein. This Agreement will terminate automatically if you fail to

comply with any of the limitations or other requirements described herein. Upon any

termination or expiration of this Agreement, you must destroy all copies of the Software

and the Documentation. You may terminate this Agreement at any point by destroying

all copies of the Software and the Documentation.

3. Updates. For the time period specified in the applicable price list or product packaging for

the Software you are entitled to download revisions or updates to the Software when and

as McAfee publishes them via its electronic bulletin board system, website or through

other online services. For a period of ninety (90) days from the date of the original

purchase of the Software, you are entitled to download one (1) revision or upgrade to the

Software when and as McAfee publishes it via its electronic bulletin board system, website

or through other online services. After the specified time period, you have no further

rights to receive any revisions or upgrades without purchase of a new license or annual

upgrade plan to the Software.

4. Ownership Rights. The Software is protected by United States copyright laws and

international treaty provisions. McAfee and its suppliers ownand retainall right, title and

interest in and to the Software, including all copyrights, patents, trade secret rights,

trademarks and other intellectual property rights therein. Your possession, installation,

or use of the Software does not transfer to you any title to the intellectual property in the

Software, and you will not acquire any rights to the Software except as expressly set forth

in this Agreement. All copies of the Software and Documentation made hereunder must

contain the same proprietary notices that appear on and in the Software and

Documentation.

User’s Guide iii

5. Restrictions. You may not rent, lease, loan or resell the Software. You may not permit

third parties to benefit from the use or functionality of the Software via a timesharing,

service bureau or other arrangement, except to the extent such use is specified in the

applicable list price or product packaging for the Software. You may not transfer any of

the rights granted to you under this Agreement. You may not reverse engineer,

decompile, or disassemble the Software, except to the extent the foregoing restriction is

expressly prohibited by applicable law. You may not modify, or create derivative works

based upon, the Software in whole or in part. You may not copy the Software or

Documentation except as expressly permitted in Section 1 above. You may not remove

any proprietary notices or labels on the Software. All rights not expressly set forth

hereunder are reserved by McAfee. McAfee reserves the right to periodically conduct

audits upon advance written notice to verify compliance with the terms of this

Agreement.

6. Warranty and Disclaimer

a. Limited Warranty. McAfee warrants that for sixty (60) days from the date of original

purchase the media (e.g., diskettes) on which the Software is contained will be free from

defects in materials and workmanship.

b. Customer Remedies. McAfee’s and its suppliers’ entire liability and your exclusive

remedy for any breach of the foregoing warranty shall be, at McAfee’s option, either (i)

return of the purchase price paid for the license, if any, or (ii) replacement of the

defective media in which the Software is contained. You must return the defective

media to McAfee at your expense with a copy of your receipt. This limited warranty is

void if the defect has resulted from accident, abuse, or misapplication. Any replacement

media will be warranted for the remainder of theoriginal warranty period. Outside the

United States, this remedy is not available to the extent McAfee is subject to restrictions

under United States export control laws and regulations.

c. Warranty Disclaimer. Except for the limited warranty set forth herein, THE

SOFTWARE IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW, MCAFEE DISCLAIMS ALL WARRANTIES, EITHER EXPRESS

OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND

NONINFRINGEMENT WITH RESPECT TO THE SOFTWARE AND THE

ACCOMPANYING DOCUMENTATION. YOU ASSUME RESPONSIBILITY FOR

SELECTING THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR

THE INSTALLATION OF, USE OF, AND RESULTS OBTAINED FROM THE

SOFTWARE. WITHOUT LIMITING THE FOREGOING PROVISIONS, MCAFEE

MAKES NO WARRANTY THAT THE SOFTWARE WILL BE ERROR-FREE OR FREE

FROM INTERRUPTIONS OR OTHER FAILURES OR THAT THE SOFTWARE WILL

MEET YOUR REQUIREMENTS. SOME STATES AND JURISDICTIONS DO NOT

ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION

MAY NOT APPLY TO YOU. The foregoing provisions shall be enforceable to the

maximum extent permitted by applicable law.

iv McAfee Guard Dog

7. Limitation of Liability. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL

THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, SHALL MCAFEE OR

ITS SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY

INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY

CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF

GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR FOR

ANY AND ALL OTHER DAMAGES OR LOSSES. IN NO EVENT WILL MCAFEE BE

LIABLE FOR ANY DAMAGES IN EXCESS OF THE LIST PRICE MCAFEE CHARGES

FOR A LICENSE TO THE SOFTWARE, EVEN IF MCAFEE SHALL HAVE BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF

LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY

TO THE EXTENT THAT APPLICABLE LAW PROHIBITS SUCH LIMITATION.

FURTHERMORE, SOME STATES AND JURISDICTIONS DO NOT ALLOW THE

EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,

SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU. The foregoing

provisions shall be enforceable to the maximum extent permitted by applicable law.

8. United States Government. The Software and accompanying Documentation aredeemed

to be "commercial computer software" and "commercial computer software

documentation," respectively, pursuant to DFAR Section 227.7202 and FAR Section

12.212, as applicable. Any use, modification, reproduction, release, performance, display

or disclosure of the Software and accompanying Documentation by the United States

Government shall be governed solely by the terms of this Agreement and shall be

prohibited except to the extent expressly permitted by the terms of this Agreement.

9. Export Controls. Neither the Software nor the Documentation and underlying

information or technology may be downloaded or otherwise exported or re-exported (i)

into (or to a national or resident of ) Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or

any other country to which the United States has embargoed goods; or (ii) to anyone on

the United States Treasury Department’s list of Specially Designated Nations or the

United States Commerce Department’s Table of Denial Orders. By downloading or using

the Software you are agreeing to the foregoing and you are certifying that you are not

located in, under the control of, or a national or resident of any such country or on any

such list.

IN ADDITION, YOU SHOULD BE AWARE OF THE FOLLOWING: EXPORT OF THE

SOFTWARE MAY BE SUBJECT TO COMPLIANCE WITH THE RULES AND

REGULATIONS PROMULGATED FROM TIME TO TIME BY THE BUREAU OF

EXPORT ADMINISTRATION, UNITED STATES DEPARTMENT OF COMMERCE,

WHICH RESTRICT THE EXPORT AND RE-EXPORT OF CERTAIN PRODUCTS AND

TECHNICAL DATA. IF THE EXPORT OF THE SOFTWARE IS CONTROLLED UNDER

SUCH RULES AND REGULATIONS, THEN THE SOFTWARE SHALL NOT BE

EXPORTED OR RE-EXPORTED, DIRECTLY OR INDIRECTLY, (A) WITHOUT ALL

EXPORT OR RE-EXPORT LICENSES AND UNITED STATES OR OTHER

GOVERNMENTAL APPROVALS REQUIRED BY ANY APPLICABLE LAWS, OR (B) IN

VIOLATION OF ANY APPLICABLE PROHIBITION AGAINST THE EXPORT OR

RE-EXPORT OF ANY PART OF THE SOFTWARE.

User’s Guide v

SOME COUNTRIES HAVE RESTRICTIONS ON THE USE OF ENCRYPTION WITHIN

THEIR BORDERS, OR THE IMPORT OR EXPORT OF ENCRYPTION EVEN IF FOR

ONLY TEMPORARY PERSONAL OR BUSINESS USE. YOU ACKNOWLEDGE THAT

THE IMPLEMENTATION AND ENFORCEMENT OF THESE LAWS IS NOT ALWAYS

CONSISTENT AS TO SPECIFIC COUNTRIES. ALTHOUGH THE FOLLOWING

COUNTRIES ARE NOT AN EXHAUSTIVE LIST THERE MAY EXIST RESTRICTIONS

ON THE EXPORTATION TO, OR IMPORTATION OF, ENCRYPTION BY: BELGIUM,

CHINA (INCLUDING HONG KONG), FRANCE, INDIA, INDONESIA, ISRAEL,

RUSSIA, SAUDI ARABIA, SINGAPORE, AND SOUTH KOREA. YOU

ACKNOWLEDGE IT IS YOUR ULTIMATE RESPONSIBILITY TO COMPLY WITH ANY

AND ALL GOVERNMENT EXPORT AND OTHER APPLICABLE LAWS AND THAT

MCAFEE HAS NO FURTHER RESPONSIBILITY AFTER THE INITIAL SALE TO YOU

WITHIN THE ORIGINAL COUNTRY OF SALE.

10. High Risk Activities. The Software is not fault-tolerant and is not designed or intended

for use in hazardous environments requiring fail-safe performance, including without

limitation, in the operation of nuclear facilities, aircraft navigation or communication

systems, air traffic control, weapons systems, direct life-support machines, or any other

application in which the failure of the Software could lead directly to death, personal

injury, or severe physical or property damage (collectively, "High Risk Activities").

McAfee expressly disclaims any express or implied warranty of fitness for High Risk

Activities.

11. Miscellaneous. This Agreement is governed by the laws of the United States and the State

of California, without reference to conflict of laws principles. The application of the

United Nations Convention of Contracts for the International Sale of Goods is expressly

excluded. This Agreement sets forth all rights for the user of the Software and is the entire

agreement between the parties. This Agreement supersedes any other communications

with respect to the Software and Documentation. This Agreement may not be modified

except by a written addendum issued by a duly authorized representative of McAfee. No

provision hereof shall be deemed waived unless such waiver shall be in writing and

signed by McAfee or a duly authorized representative of McAfee. If any provision of this

Agreement is held invalid, the remainder of this Agreement shall continue in full force

and effect. The parties confirm that it is their wish that this Agreement has been written

in the English language only.

12. McAfee Customer Contact. If you have any questions concerning these terms and

conditions, or if you would like to contact McAfee for any other reason, please call (408)

988-3832, fax (408) 970-9727, orwrite: McAfee Software, 3965 Freedom Circle, Santa Clara,

California 95054. http://www.mcafee.com.

Statements made to you in the course of this sale are subject to the Year 2000 Information

and Readiness Disclosure Act (Public Law 105-271). In the case of a dispute, this Act may

reduce your legal rights regarding the use of any statements regarding Year 2000

readiness, unless otherwise specified in your contract or tariff.

vi McAfee Guard Dog

User’s Guide vii

Table of Contents

Chapter 1. Welcome to Guard Dog™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Guard Dog and the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

How Guard Dog works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Guard Dog and your Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . .1

What Internet problems Guard Dog solves . . . . . . . . . . . . . . . . . . . . . . . .2

What’s new in Guard Dog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

About Guard Dog documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

How this book is organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Using Guard Dog help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Chapter 2. Installing Guard Dog™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Installing Guard Dog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Troubleshooting installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Step 1: Clean up your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Step 2: Remove temporary files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Step 3: Close other software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Installing other software from the Guard Dog CD . . . . . . . . . . . . . . . . . . . . . .11

Chapter 3. Quick Tour of Guard Dog™. . . . . . . . . . . . . . . . . . . . . . . . . . .13

Viewing the Guard Dog video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Using the Guard Dog interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

What information does Guard Dog ask me to enter? . . . . . . . . . . . . . . .14

Why should I create an Emergency Disk? . . . . . . . . . . . . . . . . . . . . . . .15

How password protection effects using Guard Dog . . . . . . . . . . . . . . .16

Using the Guard Dog Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Opening and closing the Guard Dog Home screen . . . . . . . . . . . . . . . .18

Performing a CheckUp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Updating Guard Dog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Viewing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

What Guard Dog does while your PC is running . . . . . . . . . . . . . . . . . . . . . . .21

Using the Guard Dog shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . .21

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viii McAfee Guard Dog

Responding to Guard Dog alert messages . . . . . . . . . . . . . . . . . . . . . . .22

Using Browser Buddy to retrieve or store your Web site passwords .23

Using file encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Chapter 4. Customizing Guard Dog™. . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Restarting the Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Changing Protection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Preferences settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Scheduling Guard Dog actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Changing CheckUp Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Chapter 5. Privacy Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

What Cookie Blocker does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Responding to a Cookie Blocker alert message . . . . . . . . . . . . . . . . . .36

Why should I change my Cookie Blocker settings? . . . . . . . . . . . . . . .37

What Identity Protector does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Responding to an Identity Protector alert message . . . . . . . . . . . . . . .38

Why should I change my Identity Protector settings? . . . . . . . . . . . . .39

What Web Trail Cleaner does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Responding to the Web Trail Cleaner alert message . . . . . . . . . . . . . .40

Why should I change my Web Trail Cleaner settings? . . . . . . . . . . . . .41

What Search Filter does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Chapter 6. Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

What Gatekeeper does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Responding to a Gatekeeper alert messages . . . . . . . . . . . . . . . . . . . . .43

Why should I change my Gatekeeper settings? . . . . . . . . . . . . . . . . . . .45

What File Guardian does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Responding to a File Guardian alert messages . . . . . . . . . . . . . . . . . . .47

Why should I change my File Guardian settings? . . . . . . . . . . . . . . . . .49

What Password Manager does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Chapter 7. Using AntiVirus Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Looking for viruses with CheckUp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Continuing virus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

What Virus Sentry does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

User’s Guide ix

Table of Contents

Responding to a Virus Sentry alert message . . . . . . . . . . . . . . . . . . . . .54

Why should I change my Virus Sentry settings? . . . . . . . . . . . . . . . . . .54

Keeping virus protection up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Appendix A. Internet Security and Privacy . . . . . . . . . . . . . . . . . . . . . . .59

Networks and the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

TCP/IP is the subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Why packets? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

The Internet and the Web…what is the difference? . . . . . . . . . . . . . . . .60

Privacy and security on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Why does Internet privacy matter to me? . . . . . . . . . . . . . . . . . . . . . . . .61

Privacy on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Who is snooping? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Snooping and sniffing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Web servers and firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

What can I do to keep my stuff safe? . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

How can I tell if a Web site is secure? . . . . . . . . . . . . . . . . . . . . . . . . . . .63

How does encryption work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Security on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Nasty applets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Can I prevent programs from accessing the Internet? . . . . . . . . . . . . . .66

Computer viruses and the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Are viruses really that dangerous? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Types of viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

How can my PC become infected with a virus? . . . . . . . . . . . . . . . . . . .68

Frequently asked questions about Internet privacy . . . . . . . . . . . . . . . . . . . .68

Sources for Internet privacy and security information . . . . . . . . . . . . . . . . . .70

Finding out about Internet hoaxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

More information about computer viruses . . . . . . . . . . . . . . . . . . . . . . .70

More information about security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

More information about privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Appendix B. Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

How to Contact McAfee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Table of Contents

x McAfee Guard Dog

Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

McAfee training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

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