Ingenico ICT220, iCT250 Manuel utilisateur

Ingenico iCT220 & iCT250 Retail Quick Start Guide

Wind River Financial

Ingenico iCT220C & iCT250 Quick Start Guide

Retail app INGEMV3

Terminal Setup –2

Sale –5

Reversal vs Return - 10

Reversal –10

Return –12

Reprint –16

Settlement –18

Reports –19

Settlement report settings –21

Contact & Troubleshooting –25

Setting Up Your Terminal

Your terminal needs power and either a phone line or an internet connection. Both the power and the

communication cables plug into the “magic box” at the end of the terminal’s cord.

Communications Cord

If you are using a phone line, locate the phone

line port on the magic box. Make sure you plug

your phone line into the port marked with a

picture of a phone handset, and not into the

RS232 or ETH port.

If you are using an internet connection, plug

your Ethernet cable into the port marked

“ETH.”

Power Cord

Next, assemble the two parts of the power

cord. The small round connector on one end of

the cord plugs into the terminal’s magic box

using a port marked with a small lightning bolt

symbol.

Plug the other end of the power cord into a wall

socket. Make sure to use a socket that is not

operated by a light switch—the terminal needs

to stay on all night so it can automatically settle

the batch. The terminal will chirp and begin

starting up once it is plugged in. Always use the

cord that came with your terminal. Never try to

use this terminal with a power cord from a

different model. Using unsupported power

cables can permanently damage the terminal.

Paper Roll

To load paper into the terminal, open the

printer by pulling up on the plastic tab near the

top of the machine.

If there are any test receipts inside the printer,

remove them. Pull up a small amount of paper

from the roll as shown and close the printer.

Using the Terminal

The red key on your terminal is Cancel, the yellow key is Backspace, and the green key is Enter. When

the terminal is on the main screen (showing your business name) you can also use the green key to open

the main menu. The terminal has four more keys just below the screen with labels F1 through F4. F1 and

F4 are context sensitive keys and F2 and F3 are used to scroll up and down in menus.

Running a Sale

Always begin a sale by pressing the 1 key or

choosing 1-Sale from the main menu.

For most transactions, choose 1-Credit. If your

customer has a debit card and wants to use

their 4-digit PIN, choose 2-Debit.

Type in the sale amount and press Enter. The terminal will alternate between showing

the sale amount and “Swipe/Insert/Tap/Key.” It

is ready to accept a card.

If you have a chip card, insert it into the chip

reader. If you accidentally swipe a chip card, the

terminal will show a message reminding you to

use the chip reader. Follow the prompts to

complete the sale.

If you have a non-chip card, swipe it through

the card reader. Follow the prompts to

complete the sale.

If the customer is paying with a contactless NFC

card or a smart phone, direct them to hold their

card or phone close to the terminal screen for

about one second. Follow the prompts to

complete the sale.

If you are accepting a card over the phone or

the terminal is having trouble reading the card

normally, you can key in the 16 digit card

number and press Enter.

When you key in a card number, the terminal

will prompt you for additional information.

Depending on your choices, it will ask for some

or all of the following:

Card expiration date: 4-digit date on card

Card present: Whether the card is there

with you or you are accepting it over the

phone

CVC: 3 or 4 digit code on back of the card

Mail order/Phone Order/Ecommerce

Order #: Don’t skip this prompt, enter

something to get the best rate from Visa &

MasterCard

Address: numeric part of the cardholder’s

street address

Zip: cardholder’s 5 digit ZIP code

After you have inserted, swiped, or keyed in the

card number, the terminal will process your

transaction, return a response, and print a

receipt.

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