Ingenico AXIUM DX8000 Manuel utilisateur

DIV434837A rev3

Quick Start Guide

AXIUM DX8000

GETTING STARTED

Set up your DX8000 in a convenient location close to a power source. Connect the power cable to the power

supply and the USB connector socket of the terminal.

CHANGING THE PAPER ROLL

Hold the terminal in one hand. Open the paper roll compartment by lifting the catch located at the top of the

DX8000. Fully open the printer cover and remove the old paper roll.

Unstick the end of the new roll and insert the paper roll in the compartment as shown below:

Pull the paper to the top of the terminal. Holding the free end of the paper, close the cover. Press

simultaneously on both upper corners of the cover until it clips into position.

ONLY OPEN THE PRINTER COVER AS SHOWN - DO NOT FORCE THE PRINTER COVER

Contactless Card

Read Area

Contactless Card

Indicator

Front Camera

Screen

Smart Card

Reader Slot

Rear Camera

Flash Light

Battery

Compartment

Base Charging

Connectors

Speaker

Paper Roll

Compartment

Power Key

Volume Keys

USB Connector

Port

Magnetic Card

Reader

DIV434837A rev3

INSTALLING THE TERMINAL

Power the

terminal on by

pressing the

power key for 3 to

4 seconds. From

the initial power

on screen swipe

up, then tap the

NER PAY icon.

Select Open

settings.

The terminal will

scan for local

available networks

and provide a list

to select from.

Tap the Wi-Fi

network option

that the terminal

is to be

connected to.

Enter the relevant

password of the

network, then select

CONNECT

A successful

connection is

indicated with the

icon turning green.

Select DONE, the

terminal will return

to the initial

installation screen

Select NEXT.

The terminal will

connect to the

configuration

system. Please

wait will be

displayed during

this phase.

Enter the merchant

number you have

been provided with

then select

CONFIRM

You will be

prompted to enter

a supervisor code.

Enter a supervisor

code of your

choice.

Select then

select CONFIRM

Confirm the

supervisor code by

re-entering it, then

select CONFIRM.

The application is

now configured

and will close. To

start using the

terminal for

transactions tap

the NER PAY icon

to re-open the

application.

DIV434837A rev3

THE CHIP CARD READER

Customer cards must be inserted as shown, with the chip upwards. Push the card

fully into the slot below the screen and follow the instructions on screen.

If you see a “Please Insert Again” message, check the card orientation and try

again.

DO NOT remove the card until instructed to do so by the terminal.

Chip & PIN Transactions –SALE

Chip & PIN Transactions –REFUND

Select SALE from the menu options.

Enter the sale amount for the transaction and tap

For example, enter £12.34 as 1234

The customer’s card should be inserted into the card reader.

The customer must enter their PIN code.

NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.

After the customer has entered their PIN and pressed ,

the terminal will connect to the acquirer for authorisation.

If the transaction is authorised the terminal will display

‘Transaction Approved’

The terminal will print two receipts. The merchant copy will

be printed first. After confirming a successful print by

selecting OK, the terminal will prompt for the card to be

removed. The customer receipt will be printed after the

card’s removal

Select REFUND from the menu options.

Enter the refund amount for the transaction and tap

The customer’s card should be inserted into the card reader.

Once the customer’s card is presented you will be prompted

for the Supervisor Code.

DIV434837A rev3

Contactless –SALE

The terminal will now connect to the acquirer for

authorisation, if the refund is authorised then “REFUND

ACCEPTED” will be shown.

The terminal will print the merchant receipt which the

customer must sign. Remove the card.

Check the signature on the merchant copy with that on the

card. If the signature is valid then choose “YES”, otherwise

choose “NO”.

The terminal will then print the customer copy.

Select SALE from the menu options.

Enter the sale amount for the transaction and tap .

The cardholder should present their card/payment

device to the top of the terminal where the contactless

symbol is displayed.

The terminal will contact the acquirer for authorisation.

A merchant receipt will then be printed. The terminal will

then present the option for a customer receipt to be

printed, select No or Yes as appropriate.

DIV434837A rev3

Transaction Receipt –(Merchant Copy –CHIP & PIN card)

Merchant ID

Terminal ID

Card Issuer

Card Number

Successful PIN Entry

Auth Code

Date & Time

Transaction Number

Card AID & Label

Transaction Type

Entry Method

ICC for Inserted Cards

SWIPED for Swiped Cards

KEYED for Keyed Cards

CONTACTLESS for Contactless

Cards

DIV434837A rev3

Mail Order –SALE

End of Day Reports

Change the selected service to Customer Not Present.

This is achieved by tapping the icon in the top right of the

display. Tapping the Select Service option popup and

selecting the Customer Not Present option presented.

Select the appropriate card capture detail option for the

transaction.

Key in the amount for the transaction and select .

Type in the customer’s card number expiry date and security

code then select .

If there are numbers in the customer post code select .

Enter the numbers from the cardholder’s postcode (e.g.

NW1 6XG is 16), and the numbers from the cardholder’s

address (e.g. Flat 221b is 221) select .

The terminal will connect to gain authorisation. The result of

the CSC/AVS check is then shown and will prompt you to

choose “Decline” or “Accept”.

To access the reports menu, press the option at the top left of the

screen, then tap “TOTALS/REPORTS”. Enter the Supervisor password

and tap .

END of day banking: It is advised that this be done at the end of each

day that you trade.

X-Totals: can be printed at any time throughout the day and give a sub-

total of all transactions performed. X totals do not reset the totals within

the terminal.

Z-Totals: show the total transactions taken since the last Z balance was

completed. Once completed the totals within the terminal are reset to

zero.

DIV434837A rev3

This Quick Start Guide relates to AXIUM DX8000 terminal –NER PAYMENT software.

Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any

loss, damage or injury that may be incurred as a result of any errors or inaccuracies. The product is varied to suit requirements and as

such some features may vary or be disabled. This document should be accepted as a guide only to the use of the product.

In the effort for continued improvements in design and quality, products features and information regarding setting up, installation and use

of all Ingenico products is subject to change without prior notice.

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