Huawei EchoLife HG8240 Manuel utilisateur

For more information on Hyperfibre, visit tuatahifibre.co.nz

HG8240

HG8240H

HG8240H5

HN8250Ts (Hyperfibre)

ONT Troubleshooting

guide

ONT MODELS

0800 Fibre LTD

What is an ONT? 3

Check your connection 4

Is your ONT’s power cable missing or damaged?

What type of ONT do you have? 5

HG8240 6

HG8240H 8

HG8240H5 10

HN8250Ts (Hyperfibre) 12

Back of the ONT’s 14

Glossary 15

Contents

0800 Fibre LTD

ONT stands for Optical Network Terminal.

The ONT (also called a fibre box) connects to the External

Termination Point (ETP) with an optical fibre cable and

connects to your modem or router (supplied by your fibre

broadband service provider) via a LAN/Ethernet cable.

It translates light signals from the fibre optic line from

your ETP into electric signals that your router can read.

EXISTING HOUSES – Most existing houses may typically have the ONT located in a hallway, lounge or bedroom.

NEW HOUSES – Most new houses may have a communications box that is usually located in the garage.

ONT

Optical

Network

Terminal

Optical

Network

Terminal

External

Termination

Point

External

Termination

Point

ETP

The ONT, ETP and

power cables belong

to Tuatahi First Fibre.

If you move house,

make sure you leave it

at the property for the

next resident.

What is an ONT?

0800 Fibre LTD

What your ONT

should look like,

when working

normally.

If not working normally, check the ONT has:

Power

HUAWEI

PONLOSLAN1LAN2LAN3LAN4TEL1TEL2

Solid or flashing

green light

(LAN1 to LAN4

if a cable has

been plugged

into this port) Solid green light

Solid or flashing

green light

(TEL1 to TEL2

if phone

service exists)

PowerOn/Off LAN1LAN2LAN3LAN4TEL1TEL2

This cable connected to

your modem or router.

This power adapter cable

connected to your power.

Is the On/Off

button pushed in?

Please do not plug any other power cable into the

ONT – this can damage it.

Is your ONT’s power cable missing or damaged?

If you are unable to find the power cable, go to

www.tuatahifibre.co.nz/ont-form/ to request one for free

and we’ll courier it to you straight away. In some areas you

have the ability to pick it up from our office. Alternatively

you can phone us at 0800 342 735.

Check your connection

If your ONT lights are working

normally, but you are still not

connected to the internet.

Please contact your Internet

Service Provider to trouble-

shoot your modem or router.

0800 Fibre LTD

We have four types of ONT’s – read more information and trouble-shooting techniques in the

following pages for the one you have at your home or business.

Model Type HG8240

Page 6-7

Model Type HG8240H5

Page 9-10

Model Type HG8240H

Page 8-9

Model Type HN8250Ts (Hyperfibre)

Page 10-11

If you have an ITP (pictured right) at

your property and no ONT (pictured

above) or the cables are missing or not

connected, please call your Internet

Service Provider as you may require a

visit from a fibre technician.

What type of ONT do you have?

0800 Fibre LTD

If the lights of your ONT

are off, check that it’s

plugged in properly,

powered on, and the rest

of the house has power.

54321

Model Type HG8240

1. Optical cable.

Do not touch this cable.

It contains fibre optics and is very fragile.

2. This is where you plug your router cable into,

usually the LAN1 port but your Internet Service

Provider will let you know if it’s a different LAN

port number.

3. This is where you plug your home phone into if

instructed by your service provider.

Some service providers will ask you to plug

your home phone into your router instead.

Ask your service provider if you are unsure.

4. Make sure the ON/OFF switch is pushed in.

5. If there are no lights working, check the power plug

is properly connected.

6. BBU function is not currently available.

7. Reset button. Press the button for a short time to

reset the device; press the button for a long time

(longer than 10s) to restore the device to the default

settings and reset the device.

Check your connection

0800 Fibre LTD

Model Type HG8240

Trouble-shooting steps

POWER

Off. No power. Check all cables are

plugged in and turned on at the wall.

Steady green. The ONT is powered on.

TEL1 (Telephone)

LOS (Loss of Service)

PON (Passive Optical Network)

If your power is on and the PON is off

please contact your Internet

Service Provider.

Steady on. Your ONT is connected to the

fibre network and working as it should.

This is a good thing.

Blinking. Something may be configured

incorrectly. Contact your Internet Service

Provider to raise a fault.

Off. This is good, you don’t want this

lighting up.

On. Something is broken, contact your

Internet Service Provider to raise a fault.

Blinking. There could be a problem,

contact your Internet Service Provider.

LAN1 (Local Area Network)

Off. Nothing is plugged into the LAN1

port. If you have plugged a cable into

this port and the light is still off, this could

indicate a fault.

On. A cable has been plugged into

this port.

Blinking. Data is being uploaded or

downloading from the Internet.

NOTE: In some situations you may be expected to plug your modem

into any of the other LAN ports (LAN2-4). Same scenario applies to

the LAN1 port, just a different port. Your service provider will confirm

which port to plug into.

Off. A landline number hasn’t been

provisioned for your fibre connection.

Blinking slowly (every 2 seconds). Trying

to register your landline connection with

your Internet Service Provider. (Not yet

ready to use).

Contact your Internet Service Provider when it has

been more than 30 minutes since you have been

connected and all the other lights are behaving as

they should.

On. Your number should be good to go.

Plug your phone cable into this port, if you

have not done so already.

Blinking quickly. Phone is ringing or off

the hook.

NOTE: TEL2 will only light up if a connection has been set up for this

port. If a connection has been set up, they will act the same as TEL1.

0800 Fibre LTD

If the lights of your ONT

are off, check that it’s

plugged in properly,

powered on, and the rest

of the house has power.

Model Type HG8240H

4321

Check your connection

1. Make sure the ON/OFF switch is pushed in.

2. If there are no lights working, check the power plug

is properly connected.

3. This is where you plug your home phone into if

instructed by your service provider.

Some service providers will ask you to plug

your home phone into your router instead.

Ask your service provider if you are unsure.

4. This is where you plug your modem cable into,

usually LAN1 port but your Internet Service Provider

will let you know if it’s a different LAN number.

5. Reset button. Press the button for a short time to

reset the device; press the button for a long time

(longer than 10s) to restore the device to the default

settings and reset the device.

0800 Fibre LTD

Model Type HG8240H

Trouble-shooting steps

Off. No power. Check all cables are

plugged in and turned on at the wall.

Steady green. The ONT is powered on.

POWER

Off. A landline number hasn’t been

provisioned for your fibre connection.

Blinking slowly (every 2 seconds).

Trying to register your landline connection

with your Internet Service Provider.

(Not yet ready to use).

On. Your number should be good to go.

Plug your phone cable into this port, if you

have not done so already.

Blinking quickly. Phone is ringing or off

the hook.

NOTE: TEL2 will only light up if a connection has been set up for this

port. If a connection has been set up, they will act the same as TEL1.

Off. Nothing is plugged into the LAN1

port. If you have plugged a cable into

this port and the light is still off, this could

indicate a fault.

On. A cable has been plugged into

this port.

Blinking. Data is being uploaded or

downloading from the Internet.

NOTE: In some situations you may be expected to plug your modem

into any of the other LAN ports (LAN2-4). Same scenario applies to the

LAN1 port, just a different port. Your service provider will confirm which

port to plug into.

If your power is on and the PON is off

please contact your Internet Service

Provider.

Steady on. Your ONT is connected to the

fibre network and working as it should.

This is a good thing.

Blinking. Something may be configured

incorrectly. Contact your Internet Service

Provider to raise a fault.

Off. This is good, you don’t want this

lighting up. Your fibre broadband

is connected.

On. Something is broken, contact your

Internet Service Provider to raise a fault.

Blinking. There could be a problem,

contact your Internet Service Provider.

TEL1 (Telephone)

LOS (Loss of Service)

PON (Passive Optical Network)

LAN1 (Local Area Network)

0800 Fibre LTD

Check your connection

4321

If the lights of your ONT

are off, check that it’s

plugged in properly,

powered on, and the rest

of the house has power.

Model Type HG8240H5

1. Make sure the ON/OFF switch is pushed in.

2. If there are no lights working, check the power plug

is properly connected.

3. This is where you plug your home phone into if

instructed by your service provider.

Some service providers will ask you to plug

your home phone into your modem instead.

Ask your service provider if you are unsure.

4. This is where you plug your modem cable into,

usually LAN1 port but your Internet Service Provider

will let you know if it’s a different LAN number.

5. Reset button. Press the button for a short time to

reset the device; press the button for a long time

(longer than 10s) to restore the device to the default

settings and reset the device.

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