Arris Touchstone TM804 Manuel utilisateur
Touchstone TM804 Telephony Modem
User Guide, STANDARD Revision 1.2
ARRIS legal statements
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their respective owners.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 2
Table of contents
ARRIS legal statements................................................................................................ 2
Chapter 1: Safety requirements................................................................ 5
FCC Part 15..................................................................................................................... 6
RF Exposure..........................................................................................................7
European Compliance.....................................................................................................7
Canadian compliance......................................................................................................8
RF Exposure..........................................................................................................8
License exempt.....................................................................................................8
For Mexico...................................................................................................................... 8
Chapter 2: Get started............................................................................ 10
Introduction.................................................................................................................. 10
About your new Telephony Modem............................................................................ 11
What's in the box......................................................................................................... 11
Items you need.............................................................................................................11
Contact your service provider...................................................................................... 13
System requirements....................................................................................................13
Recommended hardware...................................................................................13
Windows.............................................................................................................14
macOS.................................................................................................................14
Linux/Unix...........................................................................................................14
About this manual........................................................................................................14
What about security?...................................................................................................15
Ethernet........................................................................................................................ 15
Get support...................................................................................................................16
Chapter 3: Install and replace the battery (TM804G only)....................... 17
Install and replace the basic battery............................................................................18
Install and replace the extended battery..................................................................... 19
Install and replace the maximum battery....................................................................20
Battery usage and storage conditions..........................................................................22
Battery disposal guidelines................................................................................ 22
Getting the status of the battery................................................................................. 22
Chapter 4: Install and connect your Telephony Modem...........................23
Front panel................................................................................................................... 23
Rear panel.....................................................................................................................24
Mount the Telephony Modem..................................................................................... 24
Tools and materials............................................................................................ 24
Location.............................................................................................................. 25
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 3
Wall mounting instructions................................................................................25
Desktop mounting instructions..........................................................................27
Connect the Telephony Modem...................................................................................27
Chapter 5: Configure your Ethernet connection...................................... 29
Requirements................................................................................................................29
How to use this section............................................................................................... 29
Configure TCP/IP for Windows Vista............................................................................ 29
Configure TCP/IP for Windows 7, Windows 8, or Windows 10....................................30
Configure TCP/IP for macOS.........................................................................................30
Chapter 6: Operate the Telephony Modem............................................. 32
Set up your computer to use the Telephony Modem..................................................32
Indicator lights for the TM804..................................................................................... 32
Wiring problems.................................................................................................33
Battery mismatch............................................................................................... 33
Patterns: normal operation................................................................................33
Telephony startup sequence.............................................................................. 34
Cable modem startup sequence........................................................................34
Use the Reset button................................................................................................... 35
Boot from battery.........................................................................................................35
Chapter 7: Troubleshooting.....................................................................37
The Telephony Modem is plugged in, but the power light is off................................. 37
I'm not getting on the Internet (all connections).........................................................37
I'm not getting on the Internet (Ethernet)...................................................................37
I can get on the Internet, but everything is slow.........................................................38
I don't have a dial tone when I pick up the phone......................................................38
Appendix A: Glossary..............................................................................39
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 4
Chapter 1
Safety requirements
The ARRIS Telephony Modem complies with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION:
Potential equipment damage.
Potential loss of service.
Connecting the Telephony Modem to existing telephone wiring should only be
performed by a professional installer. Physical connections to the previous telephone
provider must be removed and the wiring must be checked; there must not be any
voltages. Cancelation of telephone service is not adequate. Failure to do so may
result in loss of service and/or permanent damage to the Telephony Modem.
CAUTION:
Risk of shock.
Mains voltages inside this unit. No user serviceable parts inside. Refer service to
qualified personnel only!
CAUTION:
Risk of explosion
Replacing the battery with an incorrect type, heating a battery above 75° C, or
incinerating a battery, can cause product failure and a risk of fire or battery explosion.
Do not dispose of in fire. Recycle or dispose of used batteries responsibly and in
accordance with local ordinances.
CAUTION:
This device is restricted to indoor use.
CAUTION:
Double pole/neutral fusing
■The Telephony Modem is designed to be connected directly to a telephone.
■Connecting the Telephony Modem to the home’s existing telephone wiring should only
be performed by a professional installer.
■Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of electrocution.
■Do not use the telephone to report a gas leak in the vicinity of the leak.
■The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
■Do not use spray cleaners or aerosols on the gateway.
■Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of
electrocution.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 5
Chapter 1: Safety requirements
■Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat
registers, space heaters, fireplaces, etc.).
■Use only the external AC power adapter (if provided) and power cord included with the
equipment.
■Equipment should be installed near the power outlet and should be easily accessible.
■The shield of the coaxial cable must be connected to earth (grounded) at the entrance
to the building in accordance with applicable national electrical installation codes.
In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the
European Union and in certain other countries, CATV installation equipotential bonding
requirements are specified in IEC 60728-11, Cable networks for television signals,
sound signals and interactive services, Part 11: Safety. This equipment is intended to be
installed in accordance with the requirements of IEC 60728-11 for safe operation.
■If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special attention should be given that the installation is
in accordance with IEC 60728-11, in particular Annex B and Figure B.4.
■In areas of high surge events or poor grounding situations and areas prone to lightning
strikes, additional surge protection may be required (i.e. PF11VNT3 from American
Power Conversion) on the AC, RF, Ethernet and Phone lines.
■When the Telephony Modem is connected to a local computer through Ethernet cables,
the computer must be properly grounded to the building/residence AC ground network.
All plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specifications.
■Ensure proper ventilation. Position the Telephony Modem so that air flows freely around
it and the ventilation holes on the unit are not blocked.
■Do not mount the Telephony Modem on surfaces that are sensitive to heat and/or
which may be damaged by the heat generated by the modem, its power supply, or other
accessories.
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communications Commission (FCC) rules. These
requirements are intended to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and receiver.
■Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 6
Chapter 1: Safety requirements
■Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
FCC Caution.
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
11.8 inches (30 cm) between the radiator and your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or transmitter.
European Compliance
This product complies with the provisions of the Electromagnetic Compatibility (EMC)
Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive
(73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE
marking in accordance with the above applicable Directive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc.,
3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of
the European Parliament and of the Council on waste electrical and electronic equipment
(WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal
of the Telephony Modem the Directive requires that this product must not be disposed as
unsorted municipal waste, but rather collected separately and disposed of in accordance
with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European Parliament and of the
Council of 27 January 2003 on the restriction of the use of certain hazardous substances
(RoHS) in electrical and electronic equipment.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 7
Chapter 1: Safety requirements
Canadian compliance
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
RF Exposure
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102
and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF
exposure and compliance.
Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de
RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information
canadienne sur l'exposition et la conformité de rf.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter. This equipment should be installed and operated with a minimum distance of
30 centimeters between the radiator and your body.
Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre
antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance
minimum de 30 centimètres entre le radiateur et votre corps.
Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for
harmful interference to co-channel mobile satellite systems.
Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une
utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles utilisant les mêmes canaux.
License exempt
This device complies with Innovation, Science and Economic Development Canada’s licence-
exempt RSSs. Operation is subject to the following two conditions:
1. This device may not cause interference; and
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement
économique Canada applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes :
1. l’appareil ne doit pas produire de brouillage;
2. l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This
equipment or device cannot cause harmful interference and (2) this equipment or device
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 8
Chapter 1: Safety requirements
must accept any interference, including interference that may cause some unwanted
operation of the equipment.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 9
Chapter 2
Get started
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new software, checking your email, or talking with friends on the
phone, the Touchstone TM804 Telephony Modem brings it all to you faster and more
reliably. All while providing toll quality Voice over IP telephone service and both wired and
wireless connectivity.
The Touchstone TM804 Telephony Modem provides an Ethernet connection for use with
either a single computer or your home/office Local Area Network (LAN). The TM804 also
provides for up to four separate lines of telephone service.
Installation is simple, and your service provider will help you with any special requirements.
Touchstone TM804 Telephony Modem User Guide STANDARD Revision 1.2 10
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