Arris SURFboard SB8200 Manuel utilisateur

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem

User Guide, Revision x.5

P/N 365-095-30000

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SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 2

DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF CommScope HAS BEEN PREVIOUSLY

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER

CONTRACT, TORT, OR ANY OTHER THEORY ARISING FROM YOUR ACCESS TO, OR USE OF, THE

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damages, some of the above limitaons may not apply to you.

Patent marking noce

For applicable patents, see www.cs-pat.com. That website is intended to give noce under

35 U.S.C. § 287(a) of arcles that are patented or for use under the idened patents. That

website idenes the patents associated with each of the patented arcles.

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 3

Safety and regulatory informaon

Important safety instrucons

■The model number, serial number, and electrical rang are on a label on the base of the

device.

■Do not locate the device near water.

■Do not locate the device in direct sunlight or near a heat source.

■Do not use liquids, aerosols, or forced air to clean the device. It may be cleaned using a

dry, lint-free cloth.

■Do not block the venlaon holes on this device. Do not stand it on so furnishings or

carpets.

■Do no use the device in an environment that exceeds 104º F (40º C).

■Use only the power supply and cord provided with the device. Do not use the power

supply with any other devices.

■Ground coaxial cable shield at building/residence either close to point of entrance or at

point of aachment. Ground as close as praccal to building/residence to minimize

grounding connector length and reduce potenal voltage dierences between coaxial

cable and other grounding system.

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 4

FCC compliance

ARRIS, 3871 Lakeeld Dr, Suwanee, GA 30024.

This device complies with part 15 of the FCC Rules. Operaon is subject to the following two

condions: (1) This device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired

operaon.

Note: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide

reasonable protecon against harmful interference in a residenal installaon. This

equipment uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instrucons, may cause harmful interference to radio communicaons.

However, there is no guarantee that interference will not occur in a parcular installaon. If

this equipment does cause harmful interference to radio or television recepon, which can

be determined by turning the equipment o and on, the user is encouraged to try to correct

the interference by one or more of the following measures: Reorient or relocate the

receiving antenna. Increase the separaon between the equipment and set-top. Connect

the equipment into an outlet on a circuit dierent from that to which the set-top is

connected. Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modicaons not expressly approved by the party responsible

for compliance could void the user’s authority to operate the equipment.

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 5

Caring for the environment by recycling

When you see this symbol on a product, do not dispose of the product

with residenal or commercial waste.

Please recycle product packaging and this document.

Recycling your equipment

Some countries or regions have set up systems to collect and recycle electrical and

electronic waste items. Recycling informaon can be obtained from the WEEE recycling

secon at hp://www.CommScope.com.

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 6

Table of contents

Chapter 1: Geng started.........................................................................8

In the box........................................................................................................................ 8

Addional items needed (not included)......................................................................... 9

System requirements...................................................................................................... 9

Contact informaon........................................................................................................9

Chapter 2: Product overview................................................................... 10

Front panel....................................................................................................................10

Rear panel.....................................................................................................................11

Cable modem label....................................................................................................... 12

Chapter 3: Installing the cable modem.................................................... 13

Connect the SB8200 to your computer........................................................................ 13

Establish an Internet connecon.................................................................................. 14

Chapter 4: Using the Web Manager.........................................................15

Start your SB8200 Web Manager................................................................................. 15

Web Manager screen opons............................................................................ 16

Get help........................................................................................................................ 17

Exit the Web Manager.................................................................................................. 18

Chapter 5: Monitoring your cable modem and protecng your

connected network............................................................................. 19

Change the default user password............................................................................... 19

View the cable modem product informaon................................................................20

View the cable modem network connecon status..................................................... 21

View the cable modem event log................................................................................. 22

Enable Link Aggregaon Conguraon.........................................................................23

Reset the cable modem conguraon sengs............................................................ 24

Reboot the cable modem............................................................................................. 24

Exit the Web Manager.................................................................................................. 24

Chapter 6: Troubleshoong ps...............................................................25

Troubleshoong Soluons............................................................................................ 25

Front panel LED icons and error condions..................................................................26

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 7

Chapter 1

Geng started

The ARRIS SURFboard® SB8200 DOCSIS 3.1 Cable Modem provides signicantly higher

downstream (send) and upstream (receive) Internet connecon speeds over the broadband

connecon on your home or small business network. You use your SB8200 to directly

connect a computer or router to your LAN through an Ethernet connecon.

This guide provides instrucons for installing and seng up your SB8200 to get it connected

on your home or small business network, and also for viewing the operaonal status and

network conguraon sengs of your SB8200.

In the box

Before installing your SB8200, check that the following items are included in the box. If any

items are missing, visit the ARRIS Support website at hps://arris.com/selelp for

assistance.

SB8200 package contents

Item Descripon

SB8200 Cable Modem High-speed DOCSIS 3.1 cable modem

Power Supply Power cord for an electrical wall outlet connecon

Soware License &

Regulatory Card

Contains safety and regulatory informaon,

soware license, and warranty for the cable

modem

Support Informaon

Card

Provides contact informaon for obtaining

technical support assistance with any issues you

may have with your SURFboard device

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 8

Item Descripon

SB8200 Quick Start

Guide

Provides basic instrucons for installing the cable

modem and seng up your network connecon

Addional items needed (not included)

The following item is not included in the box and must be purchased separately, if needed.

■Coaxial (coax) cable, if one is not already connected to a cable wall outlet

■Ethernet cable

System requirements

■High-speed Internet access account

■Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

■Compable operang systems:

● Windows® 10

● Windows 8

● Windows 7 Service Pack 1 (SP1)

Note: Although older versions of Microso Windows operang systems are no

longer specically supported, they should sll funcon with your SB8200.

● Macintosh® 10.4 or higher

● UNIX®

● Linux®

Contact informaon

For technical support and addional ARRIS product informaon, you may visit ARRIS Support

website: hps://arris.com/selelp.

Chapter 1: Geng started

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 9

Chapter 2

Product overview

Front panel

SB8200 front view

SB8200 front panel LED icons

LED Icon Flashing On

Not applicable — icon does not

ash.

Green: Power is properly connected.

Scanning for a downstream

(receive) channel Internet

connecon.

Green: Downstream channel is connected in

DOCSIS 3.0 mode.

Blue *: High-speed Internet connecon with

downstream channels in DOCSIS 3.1 mode.

Scanning for an upstream (send)

channel Internet connecon.

Green: Upstream channel is connected in

DOCSIS 3.0 mode.

Blue*: High-speed Internet connecon with

upstream channels in DOCSIS 3.1 mode.

Scanning for an Internet

connecon.

Green: Cable modem is connected to the

Internet.

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide DRAFT Revision x.5 10

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