Arris Touchstone CM3200 Manuel utilisateur

Touchstone CM3200 Cable Modem

User Guide

Release STANDARD 1.6 September 2015

Touchstone CM3200 Cable Modem User Guide

Release STANDARD 1.6

ARRIS Copyrights and Trademarks

reproduced in any form or by any means or used to make any derivative work (such as

translation, transformation, or adaptation) without written permission from ARRIS

Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make

changes in content from time to time without obligation on the part of ARRIS to provide

notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and

trade names may be used in this document to refer to either the entities claiming the marks

and the names of their products. ARRIS disclaims proprietary interest in the marks and

names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but

not limited to, the implied warranties of merchantability and fitness for a particular purpose.

ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal

Other patents pending.

Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide

Table of Contents

1. Getting Started ....................................................................................................... 4

What's in the Box?............................................................................................................. 4

Additional Item(s) You May Need (Not Included) ............................................................. 5

System Requirements........................................................................................................ 5

2. Important Safety Instructions.................................................................................. 6

FCC STATEMENTS .............................................................................................................. 7

FCC Interference Statement ..................................................................................... 7

FCC Radiation Exposure Statement................................................................................... 8

FCC DECLARATION OF CONFORMITY ................................................................................ 8

INDUSTRY CANADA (IC) STATEMENT ................................................................................ 8

IC Radiation Exposure Statement...................................................................................... 9

DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS ....................................... 9

CARING FOR THE ENVIRONMENT BY RECYCLING.............................................................. 9

3. Product Overview ................................................................................................. 10

Front Panel ...................................................................................................................... 10

Rear Panel........................................................................................................................ 11

Modem Label................................................................................................................... 12

4. Installing the Modem ............................................................................................ 13

Connecting the Cable Modem......................................................................................... 13

Establish an Internet Connection .................................................................................... 14

5. Troubleshooting Tips............................................................................................. 15

Solutions .......................................................................................................................... 15

Front Panel LED Icons and Error Conditions.................................................................... 16

6. ARRIS Contacts...................................................................................................... 17

7. Glossary................................................................................................................ 18

Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide

Chapter 1

Getting Started

The ARRIS Touchstone CM3200 DOCSIS® 3.0 Cable Modem provides high-speed access to the

Internet and other online services on your home network. You can use your CM3200 to

directly connect a computer to your home or small business LAN through an Ethernet

connection.

This guide provides a product overview and instructions for installing and configuring your

CM3200 Cable Modem to get it up and running on your home network.

What's in the Box?

Make sure you have the following items before proceeding. Call your service provider for

assistance if anything is missing.

Cable Modem

Chapter 1:Getting Started

Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide

Power Adapter

Ethernet Cable

End User License Agreement

Additional Item(s) You May Need (Not Included)

The following item is not included in the box and must be purchased separately:

Coaxial (coax) cable, if one is not already connected to a cable wall outlet

System Requirements

High-speed Internet access account

Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

Compatible operating systems:

Windows® 10

Windows 8

Windows 7 Service Pack 1 (SP1)

Windows Vista™SP2 or later

Windows XP SP3

Note: Microsoft no longer supports Windows XP. The CM3200 should still function

without any problems.

Mac® 10.4 or higher

UNIX®

Linux®

Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide

Chapter 2

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such

as vases, on the device.

This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer

or local power company.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked

wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to

plugs and convenience receptacles, and examine the point where they exit from the

device.

Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

Place the device to allow for easy access when disconnecting the power cord of the device

from the AC wall outlet.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

Chapter 2:Important Safety Instructions

Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide

Place this device on a stable surface.

Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

It is recommended that the customer install an AC surge protector in the AC outlet to

which this device is connected. This is to avoid damaging the device by local lightning

strikes and other electrical surges.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration

and dust.

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device due to lightning and power surges.

Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

This device should not be used in an environment that exceeds 40º C (104º F).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s

attention to Article 820.93 and 820.100 of the National Electric Code, which provides

guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall

be connected to the grounding system of the building, as close to the point of cable entry as

practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be

Chapter 2:Important Safety Instructions

Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide

determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance

could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 21 cm (8 inches).

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country

dependent and are firmware programmed at the factory to match the intended destinations.

The firmware setting is not accessible by the end user.

FCC DECLARATION OF CONFORMITY

ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares

that the Touchstone CM3200 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC

rules as a Class B digital device.

INDUSTRY CANADA (IC) STATEMENT

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the

following two conditions:

This device may not cause interference, and

This device must accept any interference, including interference that may cause undesired

operation of the device.

CAN ICES-3 (B)/NMB-3 (B)

Chapter 2:Important Safety Instructions

Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide

IC Radiation Exposure Statement

Important Note: This equipment complies with IC radiation exposure limits set forth for an

uncontrolled environment. This equipment should be installed and operated with a minimum

distance of 20 cm between the radiator and your body.

Avis D'Industrie Canada (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est

assujettie aux deux conditions suivantes :

Cet appareil ne doit pas causer d'interférences et

Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un

fonctionnement non désiré.

DÉCLARATION DE IC SUR L'EXPOSITION AUX

RAYONNEMENTS

Note Importante : cet équipement est conforme aux limites d'exposition aux rayonnements

établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et

utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement

et votre corps.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the

product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial

waste. Some countries or regions, such as the European Union, have set up

systems to collect and recycle electrical and electronic waste items. Contact

your local authorities for information about practices established for your

region.

Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide

Chapter 3

Product Overview

Front Panel

The front of the Cable Modem has the following indicators:

1. Power: indicates whether AC power is available to the unit.

2. US/DS: indicates upstream/downstream connectivity.

3. Online: indicates Internet data transmission status.

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