Arris Touchstone CM820 Manuel utilisateur

Touchstone®C 820 Cable odem

User’s Guide

Get ready to experience the nternet’s express lane! Whether you’re checking out

streaming media, downloading new software, or checking your email, the Touch-

stone CM820 Cable Modem brings it all to you up to eight times faster than stan-

dard DOCS S 2.0 cable modems.

The Touchstone Cable Modem provides an Ethernet connection for use with either

a single computer or home/ofﬁce Local Area Network (LAN).

nstallation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

nstalling and Connecting Your Cable Modem

Conﬁguring Your Ethernet Connection

Using the Cable Modem

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by

the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be

accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document.

The information in this document is proprietary to ARR S.

ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S. All other trademarks and registered trademarks are the property of their respective hold-

ers.

Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.

ARSVD01394

Release 8 Standard 1.1 July 2011

Touchstone® CM820 Cable Modem User’s Guide

Export Regulations

Safety Requirements

FCC Part 15

European Compliance

Energy Consumption (CM820S Models only)

Getting Started

About Your New Cable Modem

What’s in the Box?

tems You Need

Getting Service

System Requirements

Recommended Hardware

Windows

MacOS

Linux/other Unix

About this Manual

Ethernet Connection

What About Security?

nstalling and Connecting Your Cable Modem

Front Panel

CM820A/S Front Panel

Rear Panel

CM820A/S Rear Panel

Mounting the Cable Modem

Tools and Materials

Location

nstructions

Wall-mounting instructions

Desktop mounting instructions

Connecting the Cable Modem

Making Ethernet Connections

Conﬁguring Your Ethernet Connection

Requirements

How to use this chapter

TCP/ P Conﬁguration for Windows 2000

TCP/ P Conﬁguration for Windows XP

TCP/ P Conﬁguration for Windows Vista

TCP/ P Conﬁguration for Windows 7

TCP/ P Conﬁguration for MacOS X

Using the Cable Modem

Setting up Your Computer to Use the Cable Modem

ndicator Lights for the CM820A/S Models

ndicator Lights: Normal Operation

ndicator Lights: Startup Sequence

Using the Reset Button

Troubleshooting

Glossary

Safety Requirements

ARR S Cable Modems comply with the applicable requirements for performance,

construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer

service to qualiﬁed personnel only!

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocution.

• The product shall be cleaned using only a damp, lint-free, cloth. No solvents

or cleaning agents shall be used.

• Do not use spray cleaners or aerosols on the Cable Modem.

• Avoid using and/or connecting the equipment during an electrical storm, to

avoid risk of electrocution.

• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignition

source (i.e. heat registers, space heaters, ﬁreplaces, etc.).

• Use only power supply and power cord included with the equipment.

• Equipment should be installed near the power outlet and should be easily

accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the

entrance to the building in accordance with applicable national electrical in-

stallation codes. n the U.S., this is required by NFPA 70 (National Electrical

Code) Article 820. n the European Union and in certain other countries,

CATV installation equipotential bonding requirements are speciﬁed in EC

60728-11, Cable netw rks f r televisi n signals, s und signals and interac-

tive services, Part 11: Safety. This equipment is intended to be installed in

accordance with the requirements of EC 60728-11 for safe operation.

f the equipment is to be installed in an area serviced by an T power line

network, as is found in many areas of Norway, special attention should be

given that the installation is in accordance with EC 60728-11, in particular

Annex B and Figure B.4.

Touchstone CM820 Cable Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

• n areas of high surge events or poor grounding situations and areas prone

to lightning strikes, additional surge protection may be required (i.e.

PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and

Phone lines.

• When the Cable Modem is connected to a local computer through Ethernet

cables, the computer must be properly grounded to the building/residence

AC ground network. All plug-in cards within the computer must be properly

installed and grounded to the computer frame per the manufacturer’s spec-

iﬁcations.

• Ensure proper ventillation. Position the Cable Modem so that air ﬂows freely

around it and the ventillation holes on the unit are not blocked.

• Do not mount the Cable Modem on surfaces that are sensitive to heat and/or

which may be damaged by the heat generated by the modem, its power

supply, or other accessories.

Touchstone CM820 Cable Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

FCC Part 15

This equipment has been tested and found to comply with the requirements for a

Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection

against harmful interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in ac-

cordance with the instructions, may cause harmful interference to radio communi-

cations. However, there is no guarantee that interference will not occur in a

particular installation. f this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the fol-

lowing measures:

• Reorient or relocate the receiving antenna.

• ncrease the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations to this equipment not expressly approved by the party re-

sponsible for compliance could void the user’s authority to operate the equipment.

Touchstone CM820 Cable Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

European Compliance

This product complies with the provisions of the Electromagnetic Compatibility

(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,

this product bears the CE marking in accordance with the above applicable Direc-

tive(s).

A copy of the Declaration of Conformity may be obtained from: ARR S nterna-

tional, nc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this product is governed

by Directive 2002/96/EC of the European Parliament and of the

Council on waste electrical and electronic equipment (WEEE).

WEEE could potentially prove harmful to the environment; as

such, upon disposal of the Cable Modem the Directive requires

that this product must not be disposed as unsorted municipal

waste, but rather collected separately and disposed of in accor-

dance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European Par-

liament and of the Council of 27 January 2003 on the restriction of the

use of certain hazardous substances (RoHS) in electrical and elec-

tronic equipment.

Touchstone CM820 Cable Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Energy Consumption (C 820S odels only)

n accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a

power switch. The following energy consumption ﬁgures apply (measured with a

wattmeter at the outlet):

Note: n most instances, ARR S recommends that the power switch remain in

the ON position at all times. Turning the switch OFF disables the device.

Turning the switch OFF is recommended only during vacations or similar

extended absences.

Switch State Power Consumption

OFF 0.0 W

ON 5.0 W (idle)

5.5 W (maximum)

Touchstone CM820 Cable Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Getting Started

About Your New Cable odem

The Touchstone CM820 Cable Modem is DOCS S® 3.0 or Euro-DOCS S™ 3.0 com-

pliant with the following features:

• Speed: much faster than dialup or SDN service; up to eight times faster

than DOCS S 2.0 cable modems

• Connectivity: supports Ethernet connection

• Flexibility: provides high speed data

• Compatibility:

– Data services: DOCS S or Euro-DOCS S 3.0 compliant and backward-

compatible with DOCS S 2.0 or 1.1; supports tiered data services (if of-

fered by your cable company)

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Cable Modem

• Power Cord

• Quick nstallation Guide

• Wall-Mounting Template and nstructions

• Ethernet Cable

• End User License Agreement

Touchstone CM820 Cable Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Items You Need

f you are installing the Cable Modem yourself, make sure you have the following

items on hand before continuing:

•Cable modem package: see What’s in the Box? for a list of items in the

package.

•Coaxial cable (coax): as shown in the image to the left, this is a thin cable

with a connector on each end. t is the same kind of wire used to connect to

your television for cable TV. You can buy coax from any electronics retailer

and many discount stores; make sure it has connectors on both ends. There

are two types of connectors, slip-on and screw-on; the screw-on connectors

are best for use with your Cable Modem. The coax should be long enough

to reach from your Cable Modem to the nearest cable outlet.

Note: For best performance, use high-quality RG-6 type coax cable and mini-

mize or eliminate splitters between the cable jack and the Cable Modem.

•Splitter (optional): provides an extra cable connection by splitting a sin-

gle outlet into two. You may need a splitter if you have a TV already con-

nected to the cable outlet that you want to use. You can buy a splitter from

any electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Cable Modem and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television and/or internet connection.

•Wall-mount hardware (optional): if you want to wall-mount your Cable

Modem, you need to obtain two drywall anchors or wood screws. See the

Wall-Mount Template and nstructions for more details.

•Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions.

Touchstone CM820 Cable Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Coax Cable

Getting Service

Before trying to use your new Cable Modem, contact your local cable company to

establish an nternet account. When you call, have the following information ready:

• the Cable Modem serial number and MAC addresses of the unit (printed on

a sticker on the bottom of the Cable Modem)

• the model number of the Cable Modem

Save this information for future use. n addition, you should ask your cable com-

pany the following questions:

• Do you have any special system requirements or ﬁles that need to down-

load after am connected?

• When can start using my Cable Modem?

• Do need a user D or password to access the nternet or my e-mail?

Touchstone CM820 Cable Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

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