VeriFone Vx520 XEFB410 Manuel utilisateur

Vx520

XEFB410 –Retail

Select SOFTPAY-FDMS (if option appears)

Swipe Customer’s Card

Key Amount of transaction

Select Payment type (if option appears)

Press Enter

Select Yes to confirm amount

No to exit & restart

Terminal will connect to host

If approved –Merchant receipt will print

Select Yes to print customer receipt copy

No to skip customer copy

Select SOFTPAY-FDMS (if option appears)

Select SALE

Key Amount of Sale

Press Enter

Select Yes to confirm amount

No to exit & restart

Key Card #

Press Enter

Key Expiration date (MMYY format)

Press Enter

Terminal may prompt

Card Present

Phone Order

CVV2 Indicator

V-Code

Order Number

Address

Zip Code

Invoice Number

Terminal will connect to host

If approved –Merchant receipt will print

Select Yes to print customer receipt copy

No to skip customer copy

Select SOFTPAY-FDMS (if option appears)

Select REFUND

Key Amount of Refund

Select Yes to confirm amount

No to exit & restart

Swipe or Key customer’s card

If keying –press Enter after keying

If keying –key Exp date then Enter

Terminal will NOT connect to host

Merchant receipt will print

Select Yes to print customer receipt copy

No to skip customer copy

Select SOFTPAY-FDMS (if option appears)

Select VOID

Select Yes to void last transaction

Verify item

Select Yes to void

Terminal will NOT connect to host

Merchant receipt will print

Select Yes to print customer receipt copy

No to skip customer copy

Select SOFTPAY-FDMS (if option appears)

Select VOID

Select No

Select Inv# to search by invoice/item #

Acct# to search by last 4 of card

Key Invoice or last 4 of CC#

Press Enter

Verify item

Select Yes to void

Terminal will NOT connect to host

Merchant receipt will print

Select Yes to print customer receipt copy

No to skip customer copy

Select SOFTPAY-FDMS (if option appears)

Select ↓(More key - purple key on far left)

Select SETTLEMENT

Terminal will print to report

...

Terminal will connect to host

…

Terminal will print confirmation slip

Sale - Swipe

Sale - Keyed

Refund –use for transaction already settled

Void Last –use to cancel transaction in Open batch

Void–use to cancel transaction in Open batch

Settlement / Close Batch

Select SOFTPAY-FDMS (if option appears)

Select ↓(More key - purple key on far left)

Select AUTH ONLY

Key Amount of Sale

Press Enter

Select Yes to confirm amount

No to exit & restart

Swipe Card or Key Card #

If Keyed –prompts will follow Sale-Keyed

Terminal will connect to host

If approved –Merchant receipt will print

Select Yes to print customer receipt copy

No to skip customer copy

Select SOFTPAY-FDMS (if option appears)

Select ↓(More key - purple key on far left)

Select TICKET ONLY

Key Amount of Sale

Press Enter

Select Yes to confirm amount

No to exit & restart

Swipe Card or Key Card #

If Keyed –enter Exp date after CC#

Terminal may prompt

Order #

Invoice #

Key approval Code

Press Enter

Terminal will NOT connect to host

Merchant receipt will print

Select Yes to print customer receipt copy

No to skip customer copy

Select SOFTPAY-FDMS (if option appears)

Reprint (Purple key right of Alpha key)Press

LAST RECEIPT to print last transSelect

ANY RECEIPT to print any trans

Invoice/item #Key

EnterPress

Select Yes to print customer receipt copy

No to skip customer copy

Select SOFTPAY-FDMS (if option appears)

Press Reports (Purple key on far right)

Select TOTALS REPORT

Totals/Summary Report will print

Press Cancel to exit

Select SOFTPAY-FDMS (if option appears)

Press Reports (Purple key on far right)

Select DETAIL REPORT

Detail Report will print

Press Cancel to exit

AVS Response Codes

CVV Response codes

Address & Zip match

CVV Match

Zip only match

No Match

Address only match

Not processed

No Match

Invalid MID/Merchant ID: Typically indicates

a non-accepted card type was attempted. If

occurs on accepted card type, contact support.

Call Center: Transaction cannot be completed

on the device. Voice authorization must be

performed. If transaction is approved, must be

entered in terminal as Ticket Only.

Comm/Communication error:

Communication was interrupted. Verify

connections and try again; If problem persists,

contact support.

Decline: Transaction was declined by issuing

bank.

Merchant Services: _______________________

Phone Number: _______________________

Tech Support #: _________________________

Customer Service #: ______________________

Supplies #: _____________________________

Voice Authorizations #: ____________________

This publication is proprietary to First Data and is intended solely for use by First

Data customers. This publication may not be reproduced or distributed for any

purpose without the written permission of First Data.

The information First Data furnished is believed to be accurate and reliable.

However, First Data assumes no responsibility for its use, and reserves the right

to make changes to the publication at any time without notice. This document

applies to the First Data’s products and supporting software. This publication is

furnished solely by First Data.

Auth Only –use to authorize a transaction.

Note: This will attain an approval code, but will not be sent

for processing until the approval code is entered in the

terminal as a Ticket Only.

The terminal does not keep record of this transaction. Retain

the CC#, Expiration date, approval code and amount. It is

also recommended to keep contact info for the customer.

Ticket Only –use to process an approval code

Note: This will save a previously acquired approval code in

the terminal to be processed during settlement.

Approval code must have been attained previously in order

to complete this transaction.

Report - Summary /Totals

Report - Details

AVS & CVV/CVC Response Codes

Terminal Response Codes

Reprint Receipt –Reprint item in open batch

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