VeriFone VX 820 Duet Guide d'installation et d'utilisation

How to

Surcharge

Merchants have the ability to charge customers an additional

fee for paying by debit or credit cards – surcharging.

The surcharge can be either a ﬁxed fee or a percentage

fee based on the value of the transaction.

A surcharge ﬁxed fee amount that is greater than $3 or

a percentage amount greater than 15% is prohibited by

the terminal.

If you do decide to charge customers a fee for paying by

a debit or credit card you will need to make sure you do

not act in a misleading or deceptive way.

You should ensure customers are aware of the following:

• Customer are aware of the extra charge.

• How much it will be before the transaction is entered into.

This can be done in many ways, including in-store notices

or prominent messages on bills. Customers can choose

whether to pay the card fee or to use another form of

payment; eg. cash. The customer will have the option on

the terminal screen to not accept the surcharge and cancel

the transaction.

3.4 surcharge setup

step 1

Press the [FUNCTION] key on the

touch screen.

step 2

Using the keypad, enter [5] [6]

and press [SELECT].

step 3

Select option 4. Merchant

Options and press [SELECT].

step 4

Use the arrows on the touch

screen to highlight the Merchant

you wish to change the

surcharge values for and

press [SELECT].

Note: This option will only

appear if there is more than one

merchant loaded in this terminal.

step 5

Select option 2. Surcharge

press [SELECT].

step 6

Press [ENABLE] to add the

merchant to the All Merchant

surcharge value group, or Press

[DISABLE] to enter individual

surcharge values.

Note: Select All Merchants in

step 4 to charge the individual

surcharge values for merchants

that have the All Merchant

option enabled.

step 7

Press [YES] to make changes

to surcharge values.

step 8

Press [ENABLE] to activate

surcharging.

Press [DISABLE] to deactivate

surcharging.

step 9

Press [ENABLE] to enable

the prompt during a EFTPOS

transition.

Press [DISABLE] to remove

the prompt.

step 10

Scroll to the card type.

For example 2. Visa CR

then press [SELECT].

step 11

Press [YES] to ACCEPT these

types of cards on your terminal.

Press [NO] to cancel and return

to the home screen.

step 12

Press [YES] to set up SURCHARGE

for these types of cards on your

terminal.

Press [NO] to cancel and return

to the home screen.

step 13

Choose whether you want the

surcharge amount to be a ﬁxed

fee or a % of the total then

press [SELECT].

step 14

Enter a percentage amount

(max 15%) or a ﬁxed fee

amount (max $3.00).

Press [OK].

step 15

Check the conﬁrmation screen

and press [YES] to conﬁrm or

[NO] to cancel.

step 16

Repeat these steps for each card

type, account type and surcharge

method you want applied.

Press [CANCEL] to exit the menu.

A report will print listing

each card type your terminal

accepts and the ﬁxed amount

or percentage fee that

applies where.

HICAPS Help Desk

1300 650 852

www.hicaps.com.au

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