VeriFone Presto Smart e355 Manuel utilisateur
External | E355 User Manual | Version 1.1 | October 20th, 2017
E355 External User Manual
Verifone (U.K), Ltd.
3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF
External | E355 User Manual | Version 1.1 | October 20th, 2017
E355 User Manual 2
IMPORTANT NOTICE
Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, VxSolutions, VX
Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other
countries.
All other brand names and trademarks appearing in this publication are the property of their respective
owners.
NO WARRANTY
Although Verifone has attempted to ensure the accuracy of the contents of this manual, this manual
may contain errors or omissions. This manual is supplied “as-is,” without warranty of any kind, either
expressed or implied, including the implied warranties of merchantability and fitness for a particular
purpose.
LIMITED LIABILITY
In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages
including damages for loss of business, profits, or the like, even if Verifone or its representatives have
been advised of the possibility of such damages.
Verifone (U.K.) Ltd.
3 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1AF
UK
www.verifone.com
Copyright © 2017 Verifone Systems, Inc. All rights reserved
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any
human or computer language, transmitted in any form or by any means without prior written consent of
Verifone Systems, Inc. or Verifone UK Ltd.
External | E355 User Manual | Version 1.1 | October 20th, 2017
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REVISION HISTORY
Version
Author
Date
Changes
1.0
MKB
31/03/2017
First Release
1.1
MKB
20/10/2017
Updated Setup Instructions and FAQ
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CONTENTS
REVISION HISTORY..............................................................................3
CONTENTS............................................................................................4
1 INTRODUCTION .................................................................................5
2 GET TO KNOW THE E355 DEVICE....................................................6
2.1 TERMINAL FRONT ...................................................................................... 6
2.2 TERMINAL REAR ........................................................................................ 7
2.3 POWER LED INDICATOR............................................................................ 7
2.4 UNDERSTANDING THE KEYPAD............................................................... 8
2.5 ENVIRONMENTAL FACTORS..................................................................... 9
2.6 POWER ........................................................................................................ 9
2.7 HOW TO INSERT A CARD .......................................................................... 9
2.8 HOW TO SWIPE A CARD.......................................................................... 10
2.9 HOW TO PROCESS A CONTACTLESS CARD........................................ 10
3 HOW TO CONNECT YOUR DEVICE................................................11
3.1 WI-FI ........................................................................................................... 11
3.1.1 Visible Wi-Fi Networks.......................................................................................................11
3.1.2 Hidden Wi-Fi Networks......................................................................................................20
3.2 BLUETOOTH.............................................................................................. 29
4 TRANSACTION PROCESSING........................................................38
4.1 SALE .......................................................................................................... 38
4.2 REFUND..................................................................................................... 42
5 FREQUENTLY ASKED QUESTIONS ...............................................45
6 CONTACT DETAILS.........................................................................46
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1 INTRODUCTION
This guide is the primary source of the information for setting up, installing and the screen
messages that will be seen during transaction processing with the Verifone E355 payment
device, when used in conjunction with the PAYWare Ocius Gateway. This guide is intended
to be used with versions 2.5.x.x and above, using this manual with other versions of the
software will result in discrepancies.
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2 GET TO KNOW THE E355 DEVICE
2.1 TERMINAL FRONT
Note - There is a pin-hole button to hard reset the e355 device, between the barcode button
and the Power LED indicator. This should only be used when advised by Verifone.
Smart Card Reader
Frame Connector
Keypad
Side Micro-USB Port
Power LED Indicator
Barcode Button
LCD Display
1D/2D Barcode Reader
Magnetic Stripe Reader
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2.2 TERMINAL REAR
2.3 POWER LED INDICATOR
Condition
Colour
Cadence
Battery Fault
Orange
Solid
Battery Low
Red
Rapid Blink
Battery Charging
Orange
Slow Blink
Awake and Not Charging
Green
Solid
Sleep or Off
Off
Off
Barcode Button
Battery Compartment
Micromodule-Size Security Access Module Compartment
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2.4 UNDERSTANDING THE KEYPAD
This section will explain which buttons will allow the operator to key in particular characters.
Key
Characters
1
1 Q Z . q z
2
2 A B C a b c
3
3 D E F d e f
4
4 G H I g h i
5
5 J K L j k l
6
6 M N O m n o
7
7 P R S p r s
8
8 T U V t u v
9
9 W X Y w x y
*
Scroll up on the menus
0
0 * # . - + Space , ‘ “ ! : ; @ =
& / \ % $ ( ) ^ _
#
Scroll down on the menus
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2.5 ENVIRONMENTAL FACTORS
•Operating Temperature: -5Oto 40OC (23Oto 104OF).
•Relative Humidity: 5% to 95%; RH non-condensing.
•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic
chemicals or oils.
•Keep the terminal away from direct sunlight and anything that radiates heat, such as
a stove or motor.
•Do not use the terminal outdoors.
Using the terminal outside of these boundaries could cause the terminal to malfunction
during operation.
2.6 POWER
Charging the device can be achieved via the Micro-USB cable provided to a computer
system or via a Verifone-certified power adapter:5 V DC, 2 A
2.7 HOW TO INSERT A CARD
1 Position the card with the contacts facing in the same direction as
the keypad.
2 Insert the card into the smart card reader in until it seats firmly
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2.8 HOW TO SWIPE A CARD
1 Position the card with the magnetic stripe
facing backwards.
2 Swipe the card through the reader, in either
direction.
2.9 HOW TO PROCESS A CONTACTLESS CARD
1 Present the card at the top of the screen as
shown in the picture.
2 Keep the card within 4cm of the device until
the device beeps.
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4
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