VeriFone HICAPS VX820 Manuel utilisateur

Turning your device on/off

• POWER ON: Insert the power cable into

the lightning port on the right hand side

of the base.

• POWER OFF: Remove the power cord

from the lightning port on the right

hand side of the base.

Logging on

• To log on, select the 3 dots onscreen

• Select option 10 LOGON and press

ENTER - a receipt will be printed letting

you know if your logon was successful.

If not, please contact Merchant

Helpdesk on 1800 334 702.

VX 820 quick guide…

at your ﬁngertips Record your terminal ID here:

Record your merchant ID here:

Need help?

For detailed instructions refer to the User Manual at

www.bendigobank.com.au/merchantservices or get in touch:

Merchant Services

(For transaction enquiries)

1300 132 741

8:30am – 5pm AEST

weekdays

Merchant Help Desk

(For terminal troubleshooting)

1800 334 702

24 hours a day

7 days a week

3.5” Color touch screen

Enter amount

Contactless card screen

Power charging port

Swipe

ENTER/OK

Cancel

Clear

Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/Australian Credit Licence 237879. 1193392-1218463 (08/18)

Common functions…

IMAGE

REFERENCE

Sales

• Touch the screen or press ENTER

• Enter the amount then press ENTER

• For cash out (not available for ‘Contactless’ or ‘Credit’):

• Enter the amount then press ENTER or just

press ENTER to skip

• For tipping:

• Enter Server ID then press ENTER

• Add tip amount then press ENTER,

or just press ENTER to skip

• Conﬁrm new transaction value, then YES or NO

• Contactless: hold card over screen until four green

lights show

• For Chip or magnetic stripe cards: insert or swipe

card and select account

• Follow prompts on screen

Refunds

• Press the 3 Dots on screen (MENU Button) to bring up

the menu.

• Select 3. REFUND and press ENTER

• Enter the REFUND password

• Enter AMOUNT you wish to refund and press ENTER

• Present card and follow prompts on screen

Pre-settlement

• Press the 3 dots on screen (MENU Button) to

bring up the menu

• Select 22. SUBTOTALS REPORT and press ENTER

Manual settlement

• Press the 3 Dots on screen (MENU Button) to

bring up the menu.

• Select 11. SETTLEMENT and press ENTER

• Enter SETTLEMENT password and press ENTER

• Conﬁrm by pressing YES

Reprinting receipts

• Press the 3 Dots on screen (MENU Button) to

bring up the menu.

• Select 20. REPRINT LAST RECEIPT or 21.

REPRINT ANY RECEIPT and press ENTER

• Enter the AUTH ID, STAN, AMOUNT or TIME which

will appear on the original transaction and press

ENTER

• Once transaction found press ENTER

• Press YES to print customer receipt or NO to skip

Replacing receipt paper

1. Remove the terminal from the cradle

2. Open the printer cover by lifting the lever on the

cradle. Remove the old receipt roll.

3. Lay the new receipt roll in the printer with the

paper being fed from the bottom of the roll.

4. Paper feeds upwards from front of terminal.

5. Close the printer cover. Ensure the cover clicks

into place, and the paper has been threaded

through the gap between the cover.

6. To Conﬁrm the receipt paper has been loaded

correctly select the 3 dots on the screen (MENU

Button) and select option 10. LOGON and press

ENTER

7. If the receipt is not printing, remove the receipt

roll, turn it over, reload and try again.

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