VeriFone Engage V240m Plus Manuel utilisateur

A guide to the everyday operation of

your Verifone device. The right device

to meet all your business needs.

Verifone Engage

V240m Plus

User guide

Sales and refunds

Processing a contactless sale

1. Enter amount, or select ‘Sale’ and

enter amount.

2. Customer must tap card/phone.

3. If device beeps, card has been read.

4. Follow on-screen instructions.

Processing a sale using Chip and PIN

1. Enter amount or select ‘Sale’ and

enter amount.

2. Insert card into terminal.

3. Enter PIN if prompted.

4. Follow on-screen instructions.

Processing a sale by swiping the card

1. Enter amount or select ‘Sale’ and

enter amount.

2. Swipe card along side of terminal.

3. Follow on-screen instructions.

Keyed customer present/customer

not present

1. Enter amount or select ‘Sale’ and

enter amount.

2. Key in the customer card number.

3. Answer if customer is present or not.

4. Answer on-screen questions.

5. If customer isn’t present there may

be extra questions or checks.

Optional features

The following features are optional depending on what

was ordered for the device. To avail of these, call our

Customer Services Support Team.

Gratuity

There are two different types of gratuity

available.

Option 1. Gratuity amount.

• Enter gratuity amount manually and

select ‘OK’.

Option 2. Gratuity percent or amount.

• Default of 10% gratuity.

• Default of 15% gratuity.

• ‘Enter %’ to manually enter own %.

• ‘Enter amount’ to manually enter

own amount.

Processing a refund

Whether it be contactless, chip, swipe or keyed,

select ‘Refund’ from the menu and follow the

on-screen instructions.

Void transaction

1. Select ‘Void’ from menu.

2. Enter the sequence number from receipt.

3. Follow on-screen instructions.

4. If you don’t enter a sequence number and

press ‘OK’, the last transaction will be void.

Cashback

Cashback will be offered for chipped and swiped

debit card payments.

1. Select ‘OK’, if customer wants cashback.

2. Enter the amount which is added to

sum total.

3. Continue payment.

End of day

1. Set to run automatically or manually.

2. If automatic, ensure terminal remains

on at all times.

3. For manual, select ‘End of day’.

4. Enter management password

if prompted.

5. Select ‘Upload end of day’.

6. Reports will be printed once End of day has

been successful.

Dynamic Currency Conversion

If your device is congured for DCC, and the card

presented is eligible for DCC, customer can choose

to pay in the local currency or their own currency.

Hotel functionality/pre-authentication

1. Select ‘Pre-auth’ from the main menu.

2. Follow the prompts on the terminal.

Hotel functionality/check-out

• Select ‘Completion’ from main menu and

follow the prompts on terminal.

Opayo - Verifone Engage V240m Plus User Guide

Connecting to WIFI

1. Select ‘Settings’ from menu, password

is 9999.

2. Select ‘IP menu’, then ‘Scan’, WIFI

net terminal will display available WIFI

networks.

3. Select appropriate WIFI.

4. Enter WIFI Password (WPA Key).

Connecting to GPRS

1. Select ‘Settings’ from menu.

2. Select ‘Set comms type’.

3. Select ‘GPRS’.

4. Follow on-screen instructions.

5. By default, terminal will select ‘AutoAuto’

to allow best network selection.

Dual comms

1. Icons on status bar will display symbol for

congured comms types.

2. To enable/disable a comms type go to

‘Settings’, ‘IP menu’, ‘Set comms type’.

When both are green, both are enabled.

3. Red indicates comms type is disabled.

Connectivity

Receipts and

reports

Duplicating transaction receipt

1. Select ‘Duplicate’ from menu.

2. Enter the sequence number

from receipt.

3. Follow on screen instructions.

4. If you don’t enter a sequence number

and press ‘OK’, the last transaction

receipt will be duplicated.

P2PE

• All devices support P2PE and will

mask PAN on both merchant and

customer copy.

Printing a report

1. Select ‘Reports’.

2. Enter the management password,

if prompted.

3. Select the relevant report option to print.

Points to note

Not connected

If Cloud icon displays, the terminal is not connected.

Check router, and cable, then restart terminal.

Transactions referred

If transaction is referred, the device will display a

message to call for authorisation. Enter password and

authorisation code.

Tamper

If the device shows a ‘Tamper Error’ please contact our

Customer Support Team.

Last PIN attempt

Customer has one nal PIN attempt remaining.

Entering the PIN incorrectly will block the card.

MID/TID

These are printed on receipts.

Elavon Digital Europe Limited, trading as Opayo. The liability of the

member is limited. Registered in England and Wales – Number 07492608.

Registered Ofce: North Park, Newcastle Upon Tyne NE13 9AA

United Kingdom.

Opayo

Elavon Digital Europe Ltd

Quorum Business Park

Benton Lane

Newcastle upon Tyne

NE12 8BX

www.opayo.co.uk

@OpayoEU @OpayoEU OpayoOpayo OpayoEU

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