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Owner’s Manual

SmartOnline™

True On-Line Tower UPS Systems

Not suitable for mobile applications.

1111 W. 35th Street, Chicago, IL 60609 USA

www.tripplite.com/support

For latest updates, please visit www.tripplite.com

Important Safety Instructions 2

Installation 3

Basic Operation 6

Troubleshooting 10

Battery Replacement 11

Storage and Service 12

Warranty Registration 13

Español 14

Français 27

201102091 93-3092.indb 1 3/29/2011 5:36:39 PM

Important Safety Instructions

SAVE THESE INSTRUCTIONS

This manual contains instructions and warnings that should be followed during the installation,

operation and storage of all Tripp Lite UPS Systems. Failure to heed these warnings may

affect your warranty.

UPS Location Warnings

• InstallyourUPSindoors,awayfromexcessmoistureorheat,conductivecontaminants,dustor

direct sunlight.

• Forbestperformance,keeptheindoortemperaturebetween32ºFand104ºF

(0ºCand40ºC).

• LeaveadequatespacearoundallsidesoftheUPSforproperventilation.

• Donotmountunitwithitsfrontorrearpanelfacingdown(atanyangle).Mountingin

this manner will seriously inhibit the unit’s internal cooling, eventually causing product

damage not covered under warranty.

UPS Connection Warnings

• ConnectyourUPSdirectlytoaproperlygroundedACpoweroutlet.DonotplugtheUPSinto

itself; this will damage the UPS.

• DonotmodifytheUPS’splug,anddonotuseanadapterthatwouldeliminatetheUPS’sground

connection.

• DonotuseextensioncordstoconnecttheUPStoanACoutlet.

• IftheUPSreceivespowerfromamotor-poweredACgenerator,thegeneratormust

provideclean,filtered,computer-gradeoutput.

Equipment Connection Warnings

• Useofthisequipmentinlifesupportapplicationswherefailureofthisequipmentcanreasonably

beexpectedtocausethefailureofthelifesupportequipmentortosignificantlyaffectitssafety

oreffectivenessisnotrecommended.Donotusethisequipmentinthepresenceofa

flammableanestheticmixturewithair,oxygenornitrousoxide.

• DonotconnectsurgesuppressorsorextensioncordstotheoutputofyourUPS.Thismight

damage the UPS and may affect the surge suppressor and UPS warranties.

Battery Warnings

• Batteriescanpresentariskofelectricalshockandburnfromhighshort-circuitcurrent.Observe

properprecautions.Donotdisposeofthebatteriesinafire.DonotopentheUPSorbatteries.

Donotshortorbridgethebatteryterminalswithanyobject.UnplugandturnofftheUPSbefore

performingbatteryreplacement.Usetoolswithinsulatedhandles.Therearenouser-serviceable

partsinsidetheUPS.Batteryreplacementshouldbeperformedonlybyauthorizedservice

personnelusingthesamenumberandtypeofbatteries(SealedLead-Acid).Thebatteriesare

recyclable.Refertoyourlocalcodesfordisposalrequirementsorvisitwww.tripplite.com/

UPSbatteryrecycling for recycling information. Tripp Lite offers a complete line of UPS System

ReplacementBatteryCartridges(R.B.C.).VisitTrippLiteontheWebatwww.tripplite.com/support/

battery/index.cfmtolocatethespecificreplacementbatteryforyourUPS.

201102091 93-3092.indb 2 3/29/2011 5:36:40 PM

1Your model may differ.

Your model

may differ.

Your model

may differ.

Installation

Connection and Start-Up

1Plug your UPS’s line cord into an

electrical outlet.

Your UPS must be connected to a dedicated

circuit of sufficient amperage. Note, however,

that the select models may be fitted with

different plug types. Refer to the “OP Rating/Plug

Rating” chart printed on the top of your UPS.

Once your UPS is plugged in, the fan and all

IndicatorLightswillturnON.The“LINE”and

“LOADACTIVEMETER”LEDswillilluminateand

the UPS will emit a beep to indicate normal

operation. However, power is not supplied to

yourUPS’sACoutletsuntiltheUPSisturnedon.

2Plug your equipment into your UPS.

Your UPS is designed to support computer

equipmentonly.YouwilloverloadyourUPSif

you connect household appliances or laser

printerstotheUPS’soutlets.

3Turn your UPS ON:

• Pressthe“ON/TEST”Button

• Holditforseveralsecondsuntilyouheara

beep

• Releaseit

Your UPS will begin providing AC power to its

outlets.The“ONLINE”LEDwillilluminate.

Note: UPS system will function properly upon initial

startup; however, maximum runtime for the unit’s

battery will only be accessible after it has been

charged for 24 hours.

Optional Connections

Your UPS will function properly without these connections.

1Phone Line or Phone/Network Line

Surge Suppression

YourUPShasjackswhichprotectagainst

surges on a phone or network line.* Using

appropriate network cords connect your wall

jacktotheUPSjackmarked“IN.”Connectyour

equipmenttotheUPSjackmarked“OUT.”

Makesuretheequipmentyouconnecttothe

UPS’sjacksisalsoprotectedagainstsurgeson

the AC line.

*NotcompatiblewithPoE(PowerOverEthernet)

applications.

201102091 93-3092.indb 3 3/29/2011 5:36:41 PM

Your model

may differ.

Your model

may differ.

4-5

Your model

may differ.

Installation continued

2USB and RS-232 Serial

Communications

UsetheincludedUSBcable(see 2a)and/or

DB9serialcable(see 2b )toconnectthe

communication port of your computer to the

communicationportofyourUPS.Installonyour

computer the Tripp Lite PowerAlert Software

appropriatetoyourcomputer’soperating

system.

3EPO Port Connection

This optional feature is only for those

applicationsthatrequireconnectiontoa

facility’sEmergencyPowerOff(EPO)circuit.

WhentheUPSisconnectedtothiscircuit,it

enablesemergencyshutdownoftheUPS’s

inverter and inhibits transfer to internal bypass.

Using the cable provided, connect the EPO port

of your UPS (see 3a)toauser-supplied

normally closed or normally open switch

according to the circuit diagram (see 3b).

Note:

1. If using a cable other than what is supplied, the

cable should not exceed 350 feet or have a

resistance of greater than 10 ohms.

2. If a non-latching EPO switch is used, the EPO must

be held for a minimum of 1 second. This does not

apply to a latching EPO switch.

CAUTION: The EPO port is not a phone line

surge suppressor; do not connect a phone

line to this port.

201102091 93-3092.indb 4 3/29/2011 5:36:44 PM

Your model

may differ.

Installation continued

UPS Unit State when asserting EPO with AC line present:

LEDs Output Fans Serial SNMP USB

OFF OFF ON ON ON ON

To restart the UPS unit after asserting EPO with AC line present:

Option 1:

1.VerifythattheEPOassertionhasbeenremovedorcleared.

2.PressOFFbuttonuntilyouhearaclick(approx.1second).

3.PressONbuttonandUPSoutputwillturnbackon.

Option 2:

1.VerifythattheEPOassertionhasbeenremovedorcleared.

2. Remove AC line power to the UPS unit.

3.ReapplyAClinepower.NowtheUPSwillstartbackupinnormaloperationmode.

UPS Unit State when asserting EPO without AC line power:

LEDs Output Fans Serial SNMP USB

OFF OFF OFF OFF OFF OFF

To restart the UPS unit after asserting EPO without AC line power:

1.VerifythattheEPOassertionhasbeenremovedorcleared.

2. Reapply AC line power to the UPS unit. Now the UPS will start back up in normal operation

mode.

4External Battery Connection

Checktoensurethattheexternalbatteriesyou

are connecting match the voltage listed on your

UPS’sbatteryconnector.Addingexternal

batteries will increase recharge time as well as

runtime.Seethebatterypackowner’smanual

forcompleteinstallationinstructions.Makesure

cables are fully inserted into their connectors.

Small sparks may result during battery

connection;thisisnormal.Donotconnector

disconnect battery packs when the UPS is

running on battery power.

201102091 93-3092.indb 5 3/29/2011 5:36:44 PM

Basic Operation

Front Panel Switches

“ON/TEST” Button: This switch controls four separate UPS functions:

UPS Power ON

To turn the UPS on, press this button, hold it for several seconds until you

hearabeep,thenreleaseit.The“ONLINE”LEDwillilluminate.

UPS Self-Test

Duringnormalon-lineoperation,pressthisbuttonandholdituntilyou

hearabeep.Thisinitiatesa10-secondself-testofthebattery.TheUPS

willshifttobatterypower(allLEDswillilluminate)fortenseconds.

Alarm Silence

TosilencetheUPS“on-battery”alarm,pressthisbuttonandholdituntil

you hear a beep.

UPS Cold Start

TouseyourUPSasastand-alonepowersourcewhenACpoweris

unavailable(i.e.duringablackout),pressthisbuttonandholdituntilyou

hear a beep. The UPS will then provide battery power to its outlets.*

* The “ON BATT” Indicator Light will be illuminated since your UPS will be operating

from battery power.

“OFF” Button: This button turns power OFF at the UPS receptacles. Press

this switch, hold it until you hear a beep, then release it. The UPS will

continue charging and the fan will continue to cool internal components

even after you turn the UPS receptacles off. To turn the UPS OFF

completely,includingthecharger,disconnecttheUPS’spowercordafter

pressing the “OFF” switch.

Front Panel Indicator Lights

“ONLINE”LED:This green light will illuminate constantly to indicate the

UPSisperformingnormalon-lineoperation(filteringandresynthesizing

incomingAClinevoltagetoprovidepuresinewaveoutput).Whenthislight

isilluminated,youcanmonitortheloadlevelofyourUPSonthe“LOAD

ACTIVEMETER”LEDs.

“LINE”LED: This green light will illuminate constantly to indicate the utility

suppliedAClinevoltageatyourwalloutletisnominal.Itwillflashifthe

linevoltageisoutsidethenominalrange(eithertoolowortwohigh).No

actionisrequiredonyourpartwhentheLEDflashes;theUPScontinuously

andautomaticallyfiltersAClinepowertoprovideyourequipmentwithpure

sinewaveACpower,regardlessofbrownoutorovervoltageconditions.If

thislightisoff,thenAClinevoltageisnotpresent(blackout)orisatan

extremelyhighvoltage,andtheUPSwillprovideconnectedequipmentwith

power from battery.

201102091 93-3092.indb 6 3/29/2011 5:36:45 PM

Basic Operation continued

“BYPASS”LED:ThisyellowlightwillflashtoindicatethattheDC/AC

inverterisdeactivatedandtheUPSisinthe“Bypass”mode.Duringnormal

operationthisLEDwilllightbrieflywhentheunitispluggedin,butifan

internal fault or overload occurs this light will flash constantly and the fault

LEDwillilluminatetoshowthatconnectedequipmentwillreceivefiltered

ACmainspower,butwillnotreceivebatterypowerduringablackout.In

thiscase,contactTrippLiteforservice.IftheUPShasbeenplacedinto

EconomyMode(availableonselectUPSsystems),itconfiguresanonline

UPStofunctionasaswitchingUPS.WhentheUPSsystemisinEconomy

Mode,itoperatesatincreasedefficiencywhileACutilitypowerisavailable

(within+/-10%nominal)andswitchestobatterypowerifACutilitypower

isinterrupted.Theyellow“BYPASS”LEDwillremainonwhentheUPS

systemisinEconomyMode.(Formoreinformationonhowtoaccessthe

EconomyMode,pleaserefertothePowerAlertsoftwareUser’sManual.)

“FAULT”LED(selectmodelsonly):This red light will flash when your UPS

detectsaninternalfault(overheating,overvoltages,etc.)orwhenitdetects

awiringfaultinyourwalloutlet(reversedphases,missingground,etc.)

The UPS will only detect wiring faults when it is plugged into a utility outlet

butnotturnedON.IfthelightpersistsafterrestartingtheUPS,contactan

electrician to check the AC line. Your UPS will identify the presence of most

(butnotall)wiringfaults.

“LOADACTIVEMETER”LED:This green light will illuminate when your

UPSisreceivingACpowertoindicatethatthesetoffourdual-function

LEDsisdisplayingtheloadlevelofyourUPS.

“BATTACTIVEMETER”LED:This green light will illuminate when your UPS

isoperatingfrombatterypowertoindicatethatthesetoffourdual-

functionLEDsisdisplayingthebatterychargelevelofyourUPS.Note:the

“ONBATT”LEDwillalsobeilluminated.

“OVERLOAD”LED:This red light will illuminate constantly to indicate that

yourUPS’scapacityhasbeenexceededwhileitisinon-lineoperation.The

UPSalarmwillbeepcontinuously.Immediatelyremoveoverloaduntillight

andalarmgoesoff.Ifyoudonotimmediatelyremovetheoverload,the

UPSwilltransferfromon-linetobypassoperation.

“BATTLOW”LED:ThisyellowlightwillilluminatewhenyourUPS’sbattery

charge level is low. The UPS alarm will beep until either the battery charge

isdepletedorthebatteriesareadequatelyrecharged.

“ONBATT”LED:This green light will illuminate constantly to indicate that

AClinevoltageisnotpresentandyourUPSisprovidingyourequipment

with battery power. The UPS will also beep every two seconds, unless

silencedbythe“ON/TEST”Button.Whenthislightisilluminated,youcan

monitorthebatterychargelevelofyourUPSonthe“BATTACTIVEMETER”

LEDs.

201102091 93-3092.indb 7 3/29/2011 5:36:45 PM

NEMA5-15R

NEMA5-15/20R

Other outlet types not shown 8

Basic Operation continued

“REPLACEBATT”LED:This red light will illuminate constantly and the UPS

alarmwillbeepevery2secondsifyourUPS’smicroprocessordetectsa

batteryfaultorifyourUPSfailstheautomaticself-test(afteryouturnyour

UPSON)andtheUPSbatteryislessthanfullycharged.LettheUPS

system charge for at least 12 hours and perform a self test using the “ON/

TESTButton”.Ifthelightcontinuestostayon,contactTrippLitefor

service.

Rear Panel

Accessory Slot: Remove the small cover panel from this slot to use

optional accessories to remotely monitor and control your UPS. Contact

TrippLiteCustomerSupportat(773)869-1234formoreinformation,

includingalistofavailableSNMP,networkmanagementandconnectivity

products.

ExternalBatteryPackConnector(configurationvariesbymodel):Use

toconnectoptionalTrippLiteBatteryPacksforadditionalruntime.Contact

TrippLiteCustomerSupportat(773)869-1234fortheappropriateTripp

Litebatterypacktoconnect.RefertoinstructionsavailablewiththeBattery

Pack for complete connection information and safety warnings.

Fan: ThefancoolstheUPS’sinternalcomponents.Itisalwaysonwhen

line power is present.

Input Circuit Breaker Switch: This resettable breaker prevents high input

currentfromdamagingtheUPSortheattachedload.Ifthisbreakertrips,

make sure your UPS is connected to AC power of the proper voltage before

resetting the circuit breaker by pushing the breaker switch in.

Input Cord: This permanently attached power cord connects your UPS to a

power outlet.

ACReceptacles(VariedbyModel):These15-,20-and30-amp

receptaclesprovideyourconnectedequipmentwithpuresine-waveAC

output from the AC line during normal operation and from battery power

during blackouts and severe brownouts. Power provided at these outlets is

filteredtoprotectconnectedequipmentagainstdamagingsurgesandline

noise. The receptacles are divided into numbered load banks, as labelled

on the unit. Using PowerAlert software and cabling, load banks one and

two may be individually turned off and on from a remote location, allowing

userstoresetorrebootconnectedequipment.

201102091 93-3092.indb 8 3/29/2011 5:36:46 PM

Basic Operation continued

Telephone/Network Protection Jacks: Thesejacksprotectyour

equipmentagainstsurgesoveratelephone/networkdataline.Connecting

yourequipmenttothesejacksisoptional.YourUPSwillworkproperly

withoutthisconnection.NotcompatiblewithPoE(PowerOverEthernet)

applications.

Communications

CommunicationsPorts(USBorRS-232):These ports connect your UPS

toanyworkstationorserver.UsewithTrippLite’sPowerAlertSoftwareand

included cables to enable your computer to automatically save open files

andshutdownequipmentduringablackout.AlsousePowerAlertSoftware

to monitor a wide variety of AC line power and UPS operating conditions.

Consult your PowerAlert Software manual or contact Tripp Lite Customer

Supportformoreinformation.See“USBandRS-232Serial

Communications” in the “Optional Connections” section for installation

instructions.

Drycontactcommunicationsaresimple,butsomeknowledgeof

electronicsisnecessarytoconfigurethem.TheDB9port’spinassignments

areshowninthediagram.IftheUPSbatteryislow,theUPSsendsasignal

bybridgingpins1and5.Ifutilitypowerfails,theUPSsendsasignalby

bridgingpins8and5.ToshuttheUPSdownremotely,shortpin3~pin9

foratleast3.8seconds.

EPO(EmergencyPowerOff)Port:Your UPS features a EPO port that

may be used to connect the UPS to a contact closure switch to enable

emergencyinvertershutdown.SeeOptionalInstallation.

201102091 93-3092.indb 9 3/29/2011 5:36:47 PM

Troubleshooting

TheUPS’scontrolpanellightswillturnoninthesequencesbelowtosignalthattheUPSishaving

operational difficulties.

Lights(On/Flashing)andCondition Solution

On: REPLACE BATT

Condition: Replace Battery

Let the UPS system charge for at least 12 hours

and perform a self test using the "ON/Test

Switch".Ifthelightcontinuestostayon,contact

Tripp Lite for service.

On: BATT LOW, ON BATT

Condition: Battery Low

Prepare for imminent UPS shutdown.

On:BYPASS,LINE,LOAD,OVERLOAD

Condition: On Bypass due to Overload

Reduce the load the UPS supports.

Flashing:OVERLOAD

Condition: Short Circuit

Remove the cause of the short circuit from the

UPS output.

On: FAULT

Condition: Wiring Fault

Check the utility line for wiring problems such as

reversed line and neutral or a missing ground.

On: FAULT, 100%

Condition:BatteryVoltagetooHigh

RestarttheUPS.Iftheproblempersists,contact

Tripp Lite for repairs.

On: FAULT, BYPASS, LINE, 50%

Condition:OnBypassduetoHigh

OutputVoltage

RestarttheUPS.Iftheproblempersists, contact

Tripp Lite for repairs.

On: FAULT, BYPASS, LINE

Flashing: 50%

Condition: On Bypass due to Low

OutputVoltage

RestarttheUPS.Iftheproblempersists,contact

Tripp Lite for repairs.

On: FAULT, BYPASS, LINE, 25%

Condition:OnBypassduetoHigh

BusVoltage

RestarttheUPS.Iftheproblempersists, contact

Tripp Lite for repairs.

On: FAULT, BYPASS, LINE

Flashing: 25%

Condition: On Bypass due to Low

BusVoltage

RestarttheUPS.Iftheproblempersists, contact

Tripp Lite for repairs.

On: BYPASS, LINE

Flashing: FAULT

Condition:OnBypassduetoHigh

Internal Temperature

ChecktheUPStobesurethatthereisadequate

space for air to circulate near the vents and that

the fan is working properly. Restart the UPS.

Flashing: LINE

Condition: Input Abnormal

This indicates that utility power is too high or low

fortheUPStooperateinBYPASSmode,soifan

inverter failure occurs, the UPS will deliver no

output.

On: FAULT, 50%

Flashing: LINE

Condition:NoOutputduetoHighOutput

VoltageandAbnormalInput

RestarttheUPS.Iftheproblempersists,contact

Tripp Lite for repairs.

201102091 93-3092.indb 10 3/29/2011 5:36:47 PM

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