TD Move 5000 Manuel utilisateur

TD Move 5000

Quick Start Guide

For the TD Move 5000

• Standalone and Semi-Integrated terminals

This publication is conidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of

Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part,

for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TD

is under license. Other trademarks and trade names are those of their respective owners.

NOTICE

The Toronto-Dominion Bank reserves the right to make changes to speciications at any time and without notice. The

Toronto-Dominion Bank assumes no responsibility for the use by the Merchant customers of the information furnished

in this publication, including without limitation for infringements of intellectual property rights or other rights of third

parties resulting from its use.

MERCHANT INFORMATION

Merchant Name __________________________________________________________________________

Merchant Number ________________________________________________________________________

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Contents

About this Guide..................................................................1

Merchant Welcome Kit Contents.................................................................. 1

The Terminal ........................................................................1

The TD Move 5000 ........................................................................................ 1

Standalone vs. semi-integrated........................................................................... 1

Standalone Terminal .....................................................................................3

Home screen and icons ....................................................................................... 3

Terminal communication modes ....................................................................... 4

Main menu screen..................................................................................................5

Admin menu screen.............................................................................................. 6

Accessibility features............................................................................................ 6

Changing the paper roll....................................................................................... 6

Semi-Integrated Terminal .............................................................................7

Home screen and icons ........................................................................................7

Software.........................................................................................................7

Applications on the TD Move 5000 ....................................................................7

Peripherals .....................................................................................................8

The Bluetooth base............................................................................................... 8

The charging base (optional).............................................................................. 9

Cardholder Privacy and Security.......................................9

Terminal security ..........................................................................................9

Fraud prevention ...........................................................................................9

Manually entered credit card transactions ...................................................... 9

Force post transactions are disabled by default ............................................10

Call for authorization...........................................................................................10

Financial Transactions (Standalone)............................... 10

Accepted card types....................................................................................11

Sale (credit card)..........................................................................................11

Sale (debit card).......................................................................................... 13

Return (credit).............................................................................................. 14

Return (debit)............................................................................................... 15

Void / Transaction Recall ............................................................................ 15

Receipts ....................................................................................................... 17

Printing receipts ................................................................................................... 17

Receipts options (semi-integrated mode only) ............................................... 17

Receipt example................................................................................................... 18

Business Day Functions............................................................................... 19

Performing a settlement (day close)................................................................. 19

Continued on next page

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Reporting ..........................................................................20

Business day reports .................................................................................. 20

Administration ...................................................................21

Changing terminal mode (semi-integrated terminals only) ..................... 21

More features and functionality ................................................................. 21

Troubleshooting................................................................ 22

What problems can I easily resolve?..........................................................22

Why isn’t my terminal connecting to the network? ...................................23

Signal Strength............................................................................................24

Why isn’t my terminal charging? ................................................................25

What do I do if there’s a power outage? ....................................................26

Reference .......................................................................... 27

Lost or stolen equipment ............................................................................27

Charging your terminal...............................................................................28

Maintaining your terminal...........................................................................28

Storing your terminal ..................................................................................28

Admin menu structure ................................................................................29

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About this Guide

This Guide provides an introduction to your TD Move 5000 terminal for both standalone

and semi-integrated modes and covers hardware functionality, performing inancial

transactions, administration features and troubleshooting. For more information regarding its

use and available features, please review the TD Move 5000 Merchant Guide.

Merchant Welcome Kit Contents

Quick Start Guide Pamphlets

• How to Help Prevent Fraud

• Payment Card Industry Data

• If you have a problem or

concern

Information sheets

• What you need to know about

chargebacks

• Payment card industry data

security standard (PCI DSS)

Miscellaneous

• Paper rolls (3 + 1 in the terminal)

• Cleaning card and instructions

• Card acceptance decals (Visa®,

Mastercard®, Discover®,

American Express®, Interac®

Direct Payment, UnionPay®, etc.)

The Terminal

The TD Move 5000

The terminal is for you, the Merchant. You will use the terminal to initiate transactions for

customers using credit or debit cards. Depending on your settings, some card types

may not be accepted by your terminal. To learn how to use UnionPay cards, please review the

TD Move 5000 Merchant Guide.

Standalone vs. semi-integrated

The TD Move 5000 has two setups: a standalone terminal or a semi-integrated terminal.

The only physical dierence between the two is the Home screens. Please see the following

to help you identify which terminal you have.

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Standalone Terminal

The standalone terminal requires that you

enter the transaction information into the

terminal and then the customer enters

their payment information on the terminal.

It has only one mode so you will not see

an icon in the top-right corner.

For more information on the standalone

terminal, see page 3.

Semi-Integrated Terminal

The semi-integrated terminal has the transaction information fed to it (usually from an

electronic cash register) and the customer enters their payment information on the

terminal. It has two modes. You can tell which mode is active by the terminal’s Home

screen and the icon with the arrow in the top-right corner of the screen.

• For more information on the semi-integrated terminal see page 6.

• For more information on changing modes see page 21.

Semi-Integrated Mode Home Screen Standalone Mode Home Screen