3
Sale (phone or mail)
1. Press F4 Phone / Mail Sale.
2. Enter the dollar amount and press OK.
3. Enter the account number and press OK.
4. Enter the expiry date and press OK.
5. Enter the CVD number and press OK. This is an optional step and is dependent upon your settings
and the card requirements.
6. The screen shows that authorization number, the transaction total and the receipts print.
Void
This transaction is used to correct a previously entered transaction from the terminal in the current, open
business day. You can also use Transaction Recall to recall and cancel/void a transaction based on
information other than the trace #.
1. Press OK Void.
2. Enter the trace # for the transaction to be voided and press OK.
3. Verify that this is the correct transaction: Void or Back. If you select back, you can enter a new trace #
to void.
4. The voided transaction receipts print.
Return
You can only perform a return on a transaction that has already been submitted for reimbursement.
1. Press OK Return.
2. Enter the dollar amount and press OK.
3. Customer conirms the dollar amount and presses Yes or No.
4. Perform one of the following: Insert ,Swipe or Manual entry the card in question.
Insert card
a) Verify the card info with what is on the screen and press OK.
b) The customer may be required to enter their PIN. Go to step 5.
• These instructions are used for sales where the card is not present. If the card is present at sale, see Sale
(credit card). If you use the incorrect sale transaction you could incur extra charges.
• There are risks performing transactions when the credit card is not present. Ensure that you perform all of
the available security checks for phone / mail sale.
If you have closed the business day that the transaction was performed in, you can only perform a return. The
option to void the transaction is no longer available.
Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD
Merchant Solutions Help Desk at 18003631163.
