ReSound Sparx Manuel utilisateur

ReSound CuStom

and Remote miCRophone

heaRing inStRumentS

User Guide

17181911-US-11.01 Rev.B

Manufactured or distributed by:

ReSound North America

8001 Bloomington Freeway

Bloomington, MN 55420

phone: 1-888-735-4327

ReSound Canada

303 Supertest Road

Toronto, Ontario M3J 2M4

phone: 1-888-737-6863

gnresound.com

[email protected]

2ReSound Custom and Remote Microphone 3

Contents page

GETTING STARTED

Adjusting to a world of new sounds 4

Turning your hearing instrument on and off 5

SmartStart™ 5

Standard custom models:

—Inserting the hearing instrument 6

—Removing the hearing instrument 7

Remote microphone models:

—Inserting the hearing instrument 8

—Removing the hearing instrument 9

CONTROLS AND FEATURES

Volume control 10

Program selector 11

Your program environments

Stand-by mode 12

Telephone use 12

Using assistive listening systems 16

Low battery warning 16

MAINTENANCE

Changing the battery 17

Battery warning information 18

Daily maintenance 19

Maintaining the microphone sound inlet 20

Maintaining the sound outlet 20

Maintaining the microphone tube

and sound inlet 21

Maintaining the wax ﬁlter 21

GENERAL INFORMATION

General precautions 24

General warnings 24

Important notice for prospective

hearing aid users 25

Children with hearing loss 26

Warning to hearing aid dispensers 27

Troubleshooting guide 28

Warranty and repairs 30

Resound Custom

and Remote miCRophone

heaRing instRuments

Congratulations on the purchase of your new fully

digital ReSound hearing instruments!

ReSound’s state-of-the-art hearing instrument tech-

nology and the customized set-up selected by your

hearing healthcare professional will bring outstanding

sound quality to your family, social and professional

lives.

Your ReSound hearing instruments have been

adjusted to your individual hearing loss. Please famil-

iarize yourself with the information in this booklet.

Proper understanding and use of your new ReSound

hearing instruments will allow you to derive maximum

hearing beneﬁt.

Please refer to the Quick Reference insert for an illus-

tration of your speciﬁc hearing instrument model as

well as technical information and a convenient place

for you and your hearing healthcare provider to record

details about your hearing instrument.

Note: Since this booklet covers multiple models of

hearing instruments, the illustrations may vary slightly

from your particular model.

4ReSound Custom and Remote Microphone 5

GETTING STARTED

tuRning YouR heaRing instRument

on and off

Your ReSound hearing instrument is equipped

with an on/off switch integrated into the battery

compartment.

1. When the battery compartment is fully closed,

the instrument is turned on and Program 1 is

activated.

2. To turn the instrument off, open the battery door

by lifting the tab at the edge of the battery door.

Once the battery door opens, the instrument will

be turned off.

3. Whenever you are not using the instrument,

remember to turn it off to reduce battery con-

sumption.

smaRtstaRt™ (Select modelS) 

Generally, people prefer to turn on the hearing instru-

ment once it is fully inserted in the ear. To facilitate

this, your hearing healthcare professional can activate

the SmartStart™ function.

SmartStart™ allows you to insert the instrument

into the ear without annoying squealing sounds by

delaying activation of the device by ten seconds after

closing the battery door. During this 10-second period

you will hear soft beeps.

adjusting to a WoRld

of neW sounds

A hearing loss is typically acquired gradually over

many years. You may have become accustomed to

an everyday life with fewer sounds, which also means

hearing less noise than people with normal hearing.

With your new hearing instruments you will experi-

ence many sounds that you may not have heard for

years, such as:

• Clocks ticking

• Newspaper crinkling

• Children’s voices

• Whispers and soft speech

• Car noises

• Bird songs

• Footsteps on the oor

It can take several months for your brain to become

accustomed to all the “new” sounds around you.

Your hearing healthcare professional will advise you

how to best adapt to all of these sounds while using

your new hearing instruments.

6ReSound Custom and Remote Microphone 7

GETTING STARTED

Removing the heaRing instRument

(Standard cuStom modelS) 

To remove the hearing instrument:

• Grasp the removal cord

with your thumb and

index ﬁnger and pull

outward.

OR:

• Place your thumb on

the bottom and index

ﬁnger on the top of the

instrument. Using a

slight corkscrew motion,

carefully remove the

instrument from your

ear.

By experimenting, you may ﬁnd a method that is

easier for you. Consult your hearing healthcare pro-

fessional if you have difﬁculty removing the hearing

instrument.

inseRting the heaRing instRument

(Standard cuStom modelS) 

To insert the hearing instrument into your ear:

1. Hold the instrument

with your thumb and

index ﬁnger, either on

the sides (as shown)

or above and below.

2. Place the sound outlet

portion into your ear

canal.

3. Insert the instrument

into your ear canal

with a gentle twisting

movement.

Note: This process can be made easier if you use

the other hand to pull back gently on your ear while

sliding the instrument into place.

By experimenting, you may ﬁnd a method that is

easier for you. When properly inserted, the instru-

ment should ﬁt comfortably and securely in your ear.

It is important that the custom shell ﬁts correctly in

your ear. If the hearing instrument irritates your ear in

any way and prevents you from wearing your hearing

instrument, please contact your hearing healthcare

professional to have the custom shell modiﬁed. You

should never attempt to modify the shape of the cus-

tom shell yourself.

8ReSound Custom and Remote Microphone 9

GETTING STARTED

4. Locate the microphone at the end of the tubing,

and gently push the microphone into the creased

area of the ear located above your ear canal.

5. After the microphone is in place, push the tubing

into place.

By experimenting, you may ﬁnd a method that is

easier for you. When properly inserted, the instru-

ment should ﬁt comfortably in your ear. If the hearing

instrument irritates your ear in any way and prevents

you from wearing the instrument, please contact your

hearing healthcare professional.

Removing the heaRing instRument

(remote microphone modelS) 

To remove the hearing

instrument from your ear,

simply grasp the removal

cord with your thumb

and index ﬁnger and pull

outward.

inseRting the heaRing instRument

(remote microphone modelS) 

To insert the hearing instrument into your ear:

1. Hold the body of the instrument near the base,

where the tubing connects to the battery com-

partment, placing your index ﬁnger on top and

your thumb on the bottom.

2. Place the sound outlet portion of the hearing

instrument into your ear canal.

3. Gently push the body of the instrument into your

ear canal.

IOT

models

Custom

models

10 ReSound Custom and Remote Microphone 11

CONTROLS AND FEATURES

pRogRam seleCtoR

(Select modelS) 

Your ReSound hearing instrument may feature mul-

tiple programs. The selection of programs can be

changed by your hearing healthcare professional.

Please refer to the diagram of your hearing instrument

on the Quick Reference insert for the location of the

program selector.

1. You can switch between programs by pushing

the program selector once.

2. You will hear one or more beeps. The number

of beeps indicates which program you have

selected.

3. You can always return to Program 1 by turning

your instrument off and then on again, or by

placing it in stand-by mode (as described in the

following section) and then returning to its stan-

dard mode.

Note: You and your hearing healthcare professional

may wish to record the various listening programs

that have been programmed into your hearing instru-

ment on the Quick Reference insert.

volume ContRol (Select modelS) 

Your ReSound hearing instrument may have an

optional volume control. When wearing your hearing

instrument, you can increase the volume by turning

the volume control toward your face and reduce vol-

ume by turning it toward the back of your head.

For some mod-

els with volume

controls, you will

hear beeps that

increase and de-

crease in loudness

as you adjust your volume

control. For these models,

when you reach the upper or lower limit of the volume

control range, there will be a different type of beep

with a lower pitch. When you reach the limit, even

though the wheel will continue to rotate, no additional

changes in volume will be heard.

For other models with volume controls, you will hear

a change in volume as you adjust the control, but no

beeps will be heard. When you reach the upper or

lower limit of the volume control range, the wheel will

not move any further.

Learning volume control (select models) 

On select models, your hearing healthcare profes-

sional may activate a learning volume control. This

feature enables your hearing instrument to learn how

you adjust the volume control in different listening

environments. As it learns your volume preferences,

the instrument eventually changes the volume for you

automatically. This feature can be turned off or reset

by your hearing healthcare professional.

12 ReSound Custom and Remote Microphone 13

CONTROLS AND FEATURES

All ReSound hearing instruments are equipped with

an adaptive digital feedback suppression system that

is designed to reduce whistling (feedback) when an

object, such as a telephone, is placed close to your

hearing instrument. When using the telephone, we

recommend that you hold it close to the microphone

of the hearing instrument without laying it directly

on the hearing instrument. If feedback occurs, hold

the telephone still for several seconds as the digital

feedback suppression system adapts to suppress

the whistle.

Additional features that can facilitate telephone use,

are described below. Consult your hearing healthcare

professional to identify which options are available in

your hearing instrument and are most appropriate for

your needs.

Telecoil program 

Your ReSound hearing instrument may be equipped

with a telecoil which picks up magnetic signals from a

Hearing Aid Compatible telephone. If you have a tele-

coil, you can access it by using the program selector

to choose the telecoil program. When you do so,

the hearing instrument will pick up sounds coming

from the telephone without creating feedback. While

using the telecoil program, the receiver of the tele-

phone should be held as shown in the accompanying

diagram. You may need to reposition the telephone

handset slightly to ﬁnd the best reception.

Acoustic phone program 

An acoustic phone program is a listening program

that is specially designed for telephone use. It works

in combination with the digital feedback suppres-

sion system and does not utilize a telecoil. You can

stand-BY mode (Select modelS) 

In stand-by mode, your hearing instrument is muted.

Because there is a small drain on the battery while in

stand-by mode, this is not equivalent to turning off

the instrument.

To put your instrument in stand-by mode, press and

hold the program selector for ﬁve seconds. You will

hear a series of beeps and stand-by mode will be

activated. To return to standard mode, press the

program selector once. Always allow at least ﬁve sec-

onds before reactivating the hearing instrument once

stand-by mode has been engaged.

telephone use

Telephone use may require some practice in order

to maximize your performance. Experimenting with

various hearing instrument features and proper posi-

tioning of the telephone will help you optimize the

signal you hear on the telephone.

14 ReSound Custom and Remote Microphone 15

CONTROLS AND FEATURES

2. Remove the paper

backing from the

adhesive pad on

the magnet.

3. Place the adhesive

side of the magnet

against the phone

and ﬁrmly press the

magnet into place.

PhoneNow precautions

Keep magnets out of reach of pets, children and

mentally challenged persons. Seek medical attention

if a magnet is swallowed.

The magnet used to supplement the magnetic ﬁeld

of a telephone receiver may affect some medical

devices or electronic systems. The manufacturer of

any magnetically sensitive devices (ex: pacemak-

ers) should advise you regarding appropriate safety

precautions when using your hearing instrument and

magnet in close proximity to the medical device or

electronic system in question.

High distortion during dialing or telephone use may

indicate that the telephone receiver is being adversely

affected by the magnet. For better performance, relo-

cate the magnet to another place on the telephone

receiver.

Cell phone

If you use a cell phone you may experience a buzzing

or clicking noise. This is caused by a strong signal

generated by the cell phone. Consult with your hear-

ing healthcare professional to see if there are options

to improve the sound quality.

access it by using the program selector to choose

the acoustic phone program. Once the program is

selected, hold the telephone close to the microphone

of the hearing instrument as shown in the diagram on

page 12. You may need to reposition the telephone

handset slightly to ﬁnd the best reception.

PhoneNow 

The PhoneNow function is available on some hearing

instrument models and allows your hearing instru-

ment to automatically switch to the telecoil or acoustic

phone program when a telephone receiver is raised to

the ear. When the telephone receiver is moved away

from the ear, the hearing instrument automatically

returns to the previous listening program. PhoneNow

allows you to use the telephone in a normal manner.

You will hear a beep whenever the PhoneNow feature

automatically switches the hearing instrument into or

out of your telephone program. Experiment with vari-

ous telephone placements to ﬁnd the best position

for reliable PhoneNow activation and optimal hearing

on the telephone.

PhoneNow magnets

While some telephone receivers produce a magnetic

ﬁeld strong enough to activate the PhoneNow fea-

ture, other telephone receivers require an additional

magnet to be placed on the telephone receiver. The

ideal placement of the magnet may vary with different

phones. As a result, some experimentation may be

required in order to identify the optimal magnet place-

ment. Once you have identiﬁed the desired location

for the magnet:

1. Clean the telephone receiver thoroughly.

16 ReSound Custom and Remote Microphone 17

CONTROLS AND FEATURES MAINTENANCE

Changing the BatteRY

The batteries for the hearing instrument are quite

small, which may cause difﬁculty in seeing the battery

and battery door markings. A magnifying glass and

good lighting may be helpful.

Open the battery door com-

pletely by lifting the tab at the

edge of the battery door. After

removing the old battery, insert

the new one with the “+” (at)

side facing the “+” on the battery

door.

It should ﬁt in like a puzzle piece.

The battery door should close

very easily. Never use force to

close the door as this may dam-

age your hearing instrument.

Always use the correct battery

size. (Refer to the Quick Refer-

ence insert to identify the correct

battery size for your hearing

instrument model.)

Please note that

a weak battery

will affect the per-

formance of your

hearing instrument.

Removing the battery when you are not

wearing the instrument will help prevent

corrosion of the battery contacts and

reduce battery consumption.

using assistive listening

(tele-loop) sYstems 

Many gathering places are equipped with assistive

listening (tele-loop) systems, for example, schools,

theaters and houses of worship. To take advantage

of a tele-loop system, select the telecoil program.

When the telecoil program has been selected, you

will be able to hear a clean sound signal via the tele-

loop system. If your are unable to hear the signal from

the tele-loop while in the telecoil program, check to

determine that the loop system is working properly.

If a school, theater or house of worship does not

have a tele-loop system, try to sit as close as pos-

sible to the speaker and use one of the microphone

programs.

loW BatteRY WaRning

A low battery warning is automatically triggered

whenever the battery voltage/power drops below a

critical level. When this happens, the hearing instru-

ment will emit soft beeps. These beeps will continue

every ﬁve minutes until the instrument automatically

switches off. The beeps can vary when using different

battery brands. We recommend that you keep spare

batteries on hand.

“+”

18 ReSound Custom and Remote Microphone 19

MAINTENANCE

dailY maintenanCe

Keep your hearing instrument clean and dry. Wipe

the case with a soft cloth or tissue after use to remove

debris or moisture.

If the instrument has been exposed to high humidity

or perspiration, enclose it in a ReSound ReStore®

drying unit or a sealed container together with a dry-

ing agent (desiccant) overnight. Consult your hearing

healthcare professional concerning which drying

options are available for your use.

To avoid the need for unwarranted repairs:

• Never immerse your instrument in water or other

liquids since this may cause permanent damage to

the circuitry.

• Protect your hearing instrument from rough han-

dling, and avoid dropping it on hard surfaces such

as oors.

• Do not leave your instrument in or near direct heat

or sunlight since excessive heat can damage the

instrument or deform the casing.

BatteRY WaRning infoRmation

Batteries contain dangerous substances and should

be disposed of carefully in the interest of your safety

and for the environment.

• Do NOT attempt to recharge batteries which are

not speciﬁcally designated rechargeable as they

may leak or explode.

• Do NOT attempt to dispose of batteries by burning

them.

• Keep batteries away from small children, mentally

challenged persons and pets.

• Do NOT place batteries in your mouth. If swallowed,

see a physician immediately or call the National

Button Battery Hotline collect at (202) 625-3333.

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