Renault Zoe Manuel utilisateur

USER GUIDE RENAULT ZOÉ

STARTING

The ZOE doesn’t have a key!

To start it ensure your gear stick is in the P position,

press down on the brake pedal and simply push the START button 1

Don’t forget that electric cars are silent, so it’s normal that they don’t

roar when you start them up, like their petrol cousins do.

DRIVING MODE

For more autonomy, select the “Eco” mode 2mode which will slightly limit the

performance of the electric motor and the heat pump (heating / air conditioning).

The button is next to the gear stick.

When the “Eco” mode is activated, the dashboard goes green. 3

The rest of the time, it’s blue.

ROULER

Veillez à toujours freiner pour changer les vitesses.

La ZOE émet un son jusqu’à 30km/h pour la sécurité des piétons

mais restez toujours vigilant.

Petit plus d’éco-conducteur: plus vous anticipez le freinage,

plus vous régénérerez l’énergie de votre batterie.

MULTIMEDIA

The dashboard has:

- 4A battery gauge which enables you to keep an eye on how much energy

remains and how many kilometres of autonomy you have left,

- 5 An econometre which gives you a graphic idea of your operational state:

consumption in green, overconsumption in yellow and recovery in blue.

Make sure you stay in green when you’re accelerating!

The multimedia screen has:

-A reverse camera

-Advice

-Your eco driving score

6In addition to the radio, you can launch the GPS or connect your mobile phone

to the ZOE via USB, jack or Bluetooth connection.

CHARGING THE ZOE

The charging cap is in the Renault logo at the front of the vehicle. 7

The button to open it is next to the headlight adjustment wheel, 8behind the

driving wheel. Once you have opened the cap, simply plug the car into the electric

terminal. The letters “ZE” will light up in blue above the recharging cap when your

car has nished charging.

AUTONOMY

The autonomy is displayed on the screen behind the driving wheel. 9

Make sure you check it before setting o. The “Eco” mode enables you to increase

your autonomy by between 8 and 10%.

GLOVE COMPARTMENT

In the glove compartment, you’ll nd: 10

- A Pcard+ card for partner Interparkings.

- A spare Zen Card

- The white booklet MyCoPilot, which contains the Renault assistance number in case

of breakdown, an accident report form and the vehicle’s documents.

PRACTICAL INFORMATION

The car-sharing box:

The sticker you pass your Zen Card over is covering a small black

box, inside the car. It has two buttons. You can end a reservation by

pressing the green button. The red button gives you direct access to

the Zen Car assistance

Charging:

Before setting

o, you simply

need to

disconnect the cable from the terminal with the aid of your

Zen Card before placing it in the boot.

When you return, plug your car back in at the terminal.

When the LEDs are green, you can set o.

If you have to leave Brussels in your Zen Car, consider our Bluecorner

network terminals. There might be one close to your destination.

For more information go to :

www.zencar.eu/fr/bluecorner.

Parking:

Street parking is free, with the exception of the red and orange

zones. The Pcard+ located in the glove compartment means parking

is free in partner Interparkings.

Barrier:

If you want to be sure to nd your place again when you return,

put the barrier up:

the key is in the glove compartment!

Damage to the car?

Call us on 026697791

or send photos to sales@zencar.eu.

If there is a smiley on the damage that means

we have already been informed of it.

In the event of an accident or breakdown:

Don’t panic! You will nd the BMW i-Mobile care assistance number

with your car’s documents, in the glove compartment. If a third party

is involved, simply complete an accident report.

If you don’t know what to do, don’t hesitate to call us on

026697791.

If you’re late:

You can extend your reservation at any point: either with the

application, on the website, or by calling us.

Don’t forget that someone might have hired the car after you,

so it’s important to let us know in good time so that no-one is

inconvenienced.

Zen Car rewards your loyalty!

Go to the Rewards tab in our user space to nd out

which gift is waiting for you..

Introduce your friends and family to Zen Car!

Both you and the person you have introduced to

Zen Car will receive10€

FINES

Delays:

You have 10 minute’s leeway, but as of the 11th minute,

you will be ned 10€ + every hour commenced.

Cancellation:

Cancellation is possible until 1 hour before departure,

from then on in it’s impossible (and thus, invoiced).

Returned to the wrong station:

You will be charged 25€.

Exceptional cleaning:

Animal hairs, cigarette, mud…

exceptional cleaning of the car is charged at 25€

Car not plugged back into terminal:

Free as long as the person is still driving it,

otherwise you will be charged 15€

Breakdown:

If it is due to a problem with the car then it is covered by Zen Car.

If it is due to a battery fault, you will be expected to pay the

breakdown company’s invoice and the 15€ administrative fee.

Fines:

You are responsible for paying these,

in addition to the 8€ administrative fee.

Repairs:

Based on an estimate.

Lost cards:

A replacement Zen Card membership card will cost you 5€,

a replacement Interparking card will cost you 8€.

EXTRAS

Vehicle made available at the airport: 50€

Special availability: upon request.

Monthly rental: upon request.

A doubt, a question, a concern?

Tel : +32 2 669 77 91

Mail : info@zencar.eu

Avenue Louise 523,

1050 Brussels, Belgium

info@zencar.eu

+32 2 669 77 91

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