Pitney Bowes PCN 9H00 Manuel

Shipping & Mailing

Postage Meters

SendPro® C Auto

PCN 9H00

Operator Guide

US English Edition

SV63245 Rev G

July 13, 2023

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide

Finding the Product Code Number (PCN) and serial number 11

Navigating the Home screen 12

Printing a shipping label or printing postage on an envelope 15

Printing a shipping label 17

Enabling Cost Accounts for shipping labels 22

Adding a Envelope Printing or Print on Envelopes account 22

Navigating the Envelope Printing or Print on Envelopes app 23

Feeding envelopes 25

Printing postage on tapes 27

Sending a First-Class Mail envelope 28

Sending a large First-Class® envelope 28

Sending Certified Mail 30

Sending an international letter 30

Sending mail using a Certificate of Mailing 31

Using USPS special services 32

Updating postal rates or software for printing on envelopes 33

Adding or refilling postage for printing on envelopes 34

Sealing envelopes and printing postage 35

Filling the moistener tank 36

Replacing the ink cartridge 38

Printing a test pattern 40

Adding favorite apps 41

Creating presets for printing postage 42

Selecting a preset for printing postage 43

Ordering supplies from your device 44

2 - Connectivity information

Table of Contents

Pitney Bowes Operator Guide July 2023 iii

Setting up a wired network connection 47

Setting up a wireless (Wi-Fi) network connection 50

Connecting to a hidden Wi-Fi network 50

Forgetting a Wi-Fi network 52

Checking your network connection 54

Finding the MAC address for wired and wireless networks 54

Setting up a Proxy server 58

3 - Managing your Device

Creating or disabling the security PIN 63

Adjusting time zone and scale location code 64

Adjusting display brightness 64

Adding favorite apps 65

Setting up the Energy Saver 65

Using USPS Informed Delivery 66

Installing a scale 66

Uploading system logs 67

4 - Printing Shipping Labels

Signing in to and out of the Trackable Labels or Shipping Labels app 70

Printing a shipping label 70

Comparing rates when printing a shipping label 76

Creating a new sender address for shipping labels 82

Editing the sender address for shipping labels 83

Printing an international shipping label 83

Printing a USPS return shipping label 93

Printing a USPS scan form 94

Reprinting a USPS, UPS or FedEx shipping label 95

Canceling a UPS or FedEx shipping label 95

Getting a USPS refund for a shipping label 96

5 - Managing Shipping Labels

Pitney Bowes Operator Guide July 2023 iv

Using the Address Book 98

Enabling Cost Accounts for shipping labels 98

Changing the default refill amounts for shipping labels 98

Turning on address autofill for shipping labels 99

Adding new addresses to the shipping labels Address Book 99

Refilling postage for shipping labels 100

Setting an alert when shipping label postage refill is pending 101

Setting up your FedEx account 102

Setting up your UPS account 104

Setting up default printing options 104

Managing email notifications for shipping labels 105

Setting the default address for USPS return labels 106

Determining how you spend your shipping labels postage 107

Removing funds 107

6 - Printing on envelopes

Navigating the Envelope Printing or Print on Envelopes app 110

Printing postage on tapes 111

Checking the available funds for printing postage 112

Adding or refilling postage for printing on envelopes 113

Sending a First-Class Mail envelope 114

Sending a large First-Class® envelope 115

Sending Certified Mail 116

Sending an international letter 117

Sending mail using a Certificate of Mailing 117

Advancing the date 119

Printing postage without a date for pre-printed mailpieces 119

Printing additional postage 120

Re-dating your mail 121

Using USPS special services 122

Entering the weight manually when printing postage 122

Using the scale when printing postage 123

Sealing envelopes without printing postage 124

Sealing envelopes and printing postage 125

Zeroing the scale 126

Pitney Bowes Operator Guide July 2023 v

Adding insurance to your mail 127

Adding a graphic to your envelope or tape 128

Sending mail using Electronic Return Receipt (ERR) 128

Getting a USPS refund for damaged or incorrectly printed mail 129

Creating a custom text message for your mail 130

Adding a custom text message to your envelope or tape 132

Editing or deleting a custom text message 134

Printing a graphic without printing postage 136

Adding an inscription 137

Printing only the date and time 137

Presort features 139

Creating a PresortXtra letter preset 139

7 - Managing Printing on Envelopes

Confirming your meter update 143

Changing the default refill amount for printing postage 143

Uploading postage transactions 144

Clearing or resetting the number of mailpieces sent 145

Performing USPS postal inspections for postage printing 145

Updating postal rates or software for printing on envelopes 145

Confirm the effective date for postal rates 146

Setting the low funds warning for printing postage 147

Setting up a mailer ID 147

Updating the ZIP code 148

What is Accounting 148

Turning Envelope Printing or Print on Envelopes account passwords on or off for printing postage 149

Adding a Envelope Printing or Print on Envelopes account 151

Editing an account 152

Making an account inactive 152

Deleting an account 153

Creating presets for printing postage 153

Viewing presets for printing postage 154

Selecting a preset for printing postage 155

Modifying presets for printing postage 155

Setting the default preset reset timer 156

Pitney Bowes Operator Guide July 2023 vi

8 - View and Print Reports

Viewing a receipt when refilling postage 158

Viewing the total spent on printing postage 158

Viewing the refill history for printing postage 158

Printing a funds report 158

Running account reports 159

Emailing an account report 160

Setting the report period for an account 161

Setting the account report preferences 162

Creating a shipping report 163

Creating a USPS shipping label refund report 163

9 - Maintenance

Checking the postage print quality 166

Printing a test pattern 166

Checking the ink level 167

Replacing the ink cartridge 168

Changing the ink waste pad 170

Cleaning the printhead 172

Installing the printhead 176

Cleaning the moistener brush and wick assembly 181

Filling the moistener tank 189

Feeding envelopes 191

Moving the SendPro C Auto 194

10 - Supplies

Ordering supplies from your device 196

Supplies, ink cartridges, and options 198

11 - Device Information

USPS requirements 202

Pitney Bowes Operator Guide July 2023 vii

Key in Postage 202

Sections of the meter impression 202

Finding the SendPro application software version 203

Postal Security Device 204

Parts of the SendPro C Auto 204

Connections on the back 206

Specifications 206

Material specifications 210

12 - Contacting Pitney Bowes

Contacting Pitney Bowes 214

13 - Safety

Lithium Ion Battery 217

Agency Compliance Information 217

Important Safety Notes 217

Note for California Customers Only on all Models 219

14 - Third party software

Third party software 221

Pitney Bowes Operator Guide July 2023 viii

1 - Quick start guide

In this section

Finding the Product Code Number (PCN) and serial

number 11

Navigating the Home screen 12

Printing a shipping label or printing postage on an

envelope 15

Printing a shipping label 17

Enabling Cost Accounts for shipping labels 22

Adding a Envelope Printing or Print on Envelopes

account 22

Navigating the Envelope Printing or Print on

Envelopes app 23

Feeding envelopes 25

Printing postage on tapes 27

Sending a First-Class Mail envelope 28

Sending a large First-Class® envelope 28

Sending Certified Mail 30

Sending an international letter 30

Sending mail using a Certificate of Mailing 31

Using USPS special services 32

Updating postal rates or software for printing on

envelopes 33

Adding or refilling postage for printing on envelopes 34

Sealing envelopes and printing postage 35

Filling the moistener tank 36

Replacing the ink cartridge 38

Printing a test pattern 40

Adding favorite apps 41

Creating presets for printing postage 42

Selecting a preset for printing postage 43

Ordering supplies from your device 44

Quick start guide

Pitney Bowes Operator Guide July 2023 10

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