Pitney Bowes SendPro C Auto Manuel utilisateur

Shipping & Mailing

Franking Machines

SendPro® C Auto

PCNs 7H20A, R7H20A, R7H20AM

User Guide

UKEnglish Edition

SV63245-gb Rev. B

13 March 2023

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation

Installing a scale 9

Installing an external scale 9

Installing the printhead 12

2 - Connectivity

Setting up a wired network connection 18

Setting up a wireless (Wi-Fi) network connection 20

Connecting to a hidden Wi-Fi network 21

Forgetting a Wi-Fi network 23

Checking your network connection 25

Finding the MAC address for wired and wireless networks 25

Setting up a Proxy server 28

3 - Scales and Weighing

Using the scale when printing postage 32

Entering the weight manually when printing postage 32

Zeroing the scale 33

Using Scale Stabilization 34

Using Differential Weighing 35

Editing the Differential Weighing threshold 37

4 - Accounting

What is Accounting 40

Adding an account 41

Table of Contents

Pitney Bowes User Guide March 2023 iii

Turning account passwords on or off for printing postage 42

Selecting an account 42

Editing an account 43

Making an account inactive 43

Deleting an account 43

5 - Postage Funding

Checking the available funds for printing postage 46

Refilling postage funds for printing postage 47

Getting a Royal Mail refund for damaged or incorrectly printed mail 48

Changing the default refill amount for printing postage 49

Setting the low funds warning for printing postage 50

6 - Mailing and Shipping

Signing in to and out of the Parcel Shipping app 52

Printing a shipping label 52

Printing a shipping label from the Shipping Address Book 60

Tracking a shipment 60

Adding a new sender address for shipping labels 60

Editing the sender address for shipping labels 60

Reprinting a shipping label 61

Getting a refund for a shipping label 61

What are Shipping Cost Accounts 62

Turning cost accounts on or off for shipping labels 62

Adding a shipping label cost account 62

Modifying a shipping labels cost account 63

Adding a shipping labels preset 64

Setting a transaction limit for shipping labels 65

Setting the label options for shipping labels 65

Emailing tracking numbers for shipping labels 65

Use SendPro Online to perform these tasks 66

Sending post by First Class 67

Sending a large First Class envelope 67

Sending an international letter 67

Sending post using Special Delivery rates 68

Sending post using Signed For rates 75

Pitney Bowes User Guide March 2023 iv

Viewing and exporting Special Delivery and Signed For tracking numbers in Inview 81

7 - Address Management

Using the Shipping Address Book 86

Adding new addresses to the Shipping Address Book 86

Searching addresses in the Shipping Address Book 86

Editing addresses in the Address Book 87

Deleting addresses from the Address Book 87

8 - Sealing

Filling the moistener tank 90

Sealing envelopes and printing postage 91

Sealing envelopes without printing postage 92

Avoiding envelope sealing issues 93

Cleaning the moistener brush and wick assembly 94

9 - History and Reports

Viewing and printing a postage refill receipt for Envelope Printing 103

Viewing the total spent on printing postage 103

Printing a Register report 103

Running postage printing account reports 104

Setting the report period for an account 104

Setting the account report preferences 105

Emailing an account report 106

Turning off Auto Receipt prompts 107

10 - Printing

What are print modes 109

Printing a custom or standard graphic 109

Adding a custom text message 112

Printing a Permit (PPI)impression 112

Printing a graphic without printing postage 116

Pitney Bowes User Guide March 2023 v

Printing postage on tapes 117

Printing only the date and time 117

Printing a test pattern 118

11 - Feeding and Jamming

Feeding envelopes 121

Clearing a tape error or jam 123

12 - Ink

Checking the ink level 127

Ordering ink cartridges 127

Replacing the ink cartridge 127

13 - Settings

What are presets 131

Adding presets 131

Selecting a preset 133

Renaming a Preset 133

Setting the default preset reset timer 135

Deleting a Preset 135

Advancing the date 136

Adjusting display brightness 136

Using the Toolbar 137

Adjusting the scale location code 138

Clearing or resetting the number of mailpieces sent 139

Creating or disabling the security PIN 139

Uploading postage transactions 140

Uploading system logs 141

14 - Rate Change

Updating postal rates or software 144

Pitney Bowes User Guide March 2023 vi

15 - Maintenance

Cleaning the printhead 147

Cleaning the moistener brush and wick assembly 150

Ordering supplies 158

16 - Product Information

Finding the Product Code Number (PCN) and serial number 160

Navigating the Home screen 161

Navigating the Envelope Printing app 161

Connections on the back 163

Royal Mail requirements 163

Parts of the SendPro C Auto 163

Parts of a postal frank 164

Postal Security Device 165

Specifications 165

Material specifications 169

Moving the SendPro C Auto 171

Important safety notes 171

Contacting Pitney Bowes 173

Third party software 174

Pitney Bowes User Guide March 2023 vii

1 - Installation

In this section

Installing a scale 9

Installing an external scale 9

Installing the printhead 12

Installing a scale

Install a scale if you did not install one when you installed your device. Your device contains step-by-

step installation instructions for compatible scales.

1. Tap Settings.

2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap

Scale Installation Guides.

3. To view all the available scales, swipe to the left on the screen.

4. Tap to select the appropriate scale, then tap Continue.

5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left.

Installing an external scale

Use an external scale if you send large packages or parcels. External scales have a larger weight

capacity for heavier items.

1 • Installation

Pitney Bowes User Guide March 2023 9

1. If you are using the scale that is located on top of the device, remove the scale by lifting it off.

1 • Installation

Pitney Bowes User Guide March 2023 10

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