Pitney Bowes 7H20C Manuel utilisateur

Shipping & Mailing

Franking Machines

SendPro® C,

SendPro®+

PCNs 7H20C, R7H20C, R7H20CM

User Guide

UKEnglish Edition

SV63317-gb Rev. B

13 March 2023

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation

Installing the SendPro C, SendPro+ 9

Installing a scale 17

Installing an external scale 18

Installing the printhead 21

2 - Connectivity

Setting up a wired network connection 27

Setting up a wireless (Wi-Fi) network connection 29

Connecting to a hidden Wi-Fi network 30

Forgetting a Wi-Fi network 32

Checking your network connection 34

Finding the MAC address for wired and wireless networks 34

Setting up a Proxy server 37

3 - Scales and Weighing

Using the scale when printing postage 41

Entering the weight manually when printing postage 41

Zeroing the scale 42

Using Scale Stabilization 43

Using Differential Weighing 44

Editing the Differential Weighing threshold 46

4 - Accounting

What is Accounting 49

Table of Contents

Pitney Bowes User Guide March 2023 iii

Adding an account 50

Turning account passwords on or off for printing postage 51

Selecting an account 51

Editing an account 52

Making an account inactive 52

Deleting an account 52

5 - Postage Funding

Checking the available funds for printing postage 55

Refilling postage funds for printing postage 56

Getting a Royal Mail refund for damaged or incorrectly printed mail 57

Changing the default refill amount for printing postage 58

Setting the low funds warning for printing postage 59

6 - Mailing and Shipping

Signing in to and out of the Parcel Shipping app 61

Printing a shipping label 61

Printing a shipping label from the Shipping Address Book 69

Tracking a shipment 69

Adding a new sender address for shipping labels 69

Editing the sender address for shipping labels 69

Reprinting a shipping label 70

Getting a refund for a shipping label 70

What are Shipping Cost Accounts 71

Turning cost accounts on or off for shipping labels 71

Adding a shipping label cost account 71

Modifying a shipping labels cost account 72

Adding a shipping labels preset 73

Setting a transaction limit for shipping labels 74

Setting the label options for shipping labels 74

Emailing tracking numbers for shipping labels 74

Use SendPro Online to perform these tasks 75

Sending post by First Class 76

Sending a large First Class envelope 76

Sending an international letter 76

Sending post using Special Delivery rates 77

Pitney Bowes User Guide March 2023 iv

Sending post using Signed For rates 84

Viewing and exporting Special Delivery and Signed For tracking numbers in Inview 90

7 - Address Management

Using the Shipping Address Book 95

Adding new addresses to the Shipping Address Book 95

Searching addresses in the Shipping Address Book 95

Editing addresses in the Address Book 96

Deleting addresses from the Address Book 96

8 - Sealing

Filling the moistener tank 99

Sealing envelopes when you print postage 99

Sealing envelopes without printing postage 101

Avoiding envelope sealing issues 102

9 - History and Reports

Viewing and printing a postage refill receipt for Envelope Printing 105

Viewing the total spent on printing postage 105

Printing a Register report 105

Running postage printing account reports 106

Setting the report period for an account 106

Setting the account report preferences 107

Emailing an account report 108

Turning off Auto Receipt prompts 109

10 - Printing

What are print modes 111

Printing a custom or standard graphic 111

Adding a custom text message 114

Printing a Permit (PPI)impression 114

Printing a graphic without printing postage 118

Pitney Bowes User Guide March 2023 v

Printing only the date and time 119

Printing a test pattern 119

11 - Feeding and Jamming

Preventing envelope feeding problems 122

12 - Ink

Checking the ink level 125

Ordering ink cartridges 125

Replacing the ink cartridge 126

13 - Settings

What are presets 129

Adding presets 129

Selecting a preset 131

Renaming a Preset 131

Setting the default preset reset timer 133

Deleting a Preset 133

Advancing the date 134

Adjusting display brightness 134

Using the Toolbar 135

Adjusting the scale location code 136

Clearing or resetting the number of mailpieces sent 137

Creating or disabling the security PIN 137

Uploading postage transactions 138

Uploading system logs 139

14 - Rate Change

Updating postal rates or software 142

15 - Maintenance

Pitney Bowes User Guide March 2023 vi

Cleaning the printhead 145

Cleaning the moistener brush and wick assembly 148

Ordering supplies 153

16 - Product Information

Finding the Product Code Number (PCN) and serial number 155

Navigating the Home screen 156

Navigating the Envelope Printing app 156

Connections on the back 157

Royal Mail requirements 158

Parts of the SendPro C, SendPro+ 158

Parts of a postal frank 159

Postal Security Device 160

Specifications 160

Material specifications 163

Moving the SendPro C, SendPro+ 165

Important safety notes 165

Contacting Pitney Bowes 167

Third party software 168

Pitney Bowes User Guide March 2023 vii

1 - Installation

In this section

Installing the SendPro C, SendPro+ 9

Installing a scale 17

Installing an external scale 18

Installing the printhead 21

Installing the SendPro C, SendPro+

Follow these instructions to install a SendPro C, SendPro+ for the very first time.

1. Before you begin

2. Open the box

3. Unpack the device

4. Install the printhead

5. Install the ink cartridge

6. Connect device to a power source

7. Continue installation steps

Before you begin

Before you being installing your new SendPro C, SendPro+, you need to decide what type of

connection (wired or wireless) you want to use.

Choose your connection type

Wired Connections

Take about 10 minutes to set up

Require an ethernet port and power outlet.

Wireless Connections

Take about 15 minutes to set up

Require access to a wireless network and power outlet.

Open the box

In the box you will find:

1 • Installation

Pitney Bowes User Guide March 2023 9

1 • Installation

Pitney Bowes User Guide March 2023 10

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