Pitney Bowes SendPro HVF1 Manuel utilisateur

Shipping & Mailing

Mailing Equipment &Software

SendPro® MailCenter

HVF1, HVF2, HVF3

User Guide

US English Edition

SV63406 Rev. A

January 25, 2023

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

The SendPro® MailCenter User Guide is designed to assist in the daily operations of the device. Use

this book as a reference, as it includes system operating procedures.

Version History

Document Part Number Release Date Comments

SV63406 Rev. A January 2023 Initial release

Other Resources

This section identifies other resources that may be helpful when working with the SendPro®

MailCentersystem.

About this Book

Pitney Bowes User Guide January 2023 3

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1 - Getting Started

The Home screen 9

Parts of the SendPro MailCenter 10

System specifications 13

Manual adjustments 16

Weigh-On-The-Way® (W-O-W®)/Shape Based Rating 17

Viewing the onscreen keyboard 17

Shutting down your system 17

2 - Accounting

Creating an account 19

Editing an account 20

3 - Connectivity

Networking and connectivity options 23

Networking and connectivity details 23

Networking and connectivity Frequently Asked Questions 28

4 - Mailing and Shipping

Running mail - quick start 33

Run Mail screen icons and buttons 33

Run Mail options 35

Running mail - step-by-step 36

Preparing and feeding the mailpieces 37

Mailing a package 38

Table of Contents

Pitney Bowes User Guide January 2023 5

Printing a date correction 39

Printing a postage correction 40

Creating a new job 40

Changing the sealing method 41

Changing or selecting the weighing method 42

Changing the machine speed 42

CertifiedMail 42

Sending E-Certified Mail 43

Sending mail using Electronic Return Receipt (ERR) 44

Changing the envelope or tape quantity 46

Adding or changing a text message or return address 46

5 - Maintenance

Installing a new tape roll 49

6 - Postage Funding

Adding or refilling postage 53

Checking your balance at Pitney Bowes 54

Finding your PB Postage account number 54

Viewing the refill history 54

7 - Jobs

Jobs overview 57

Creating a new job from the Jobs screen 57

Creating a new job from the Run Mail screen 57

Opening a job 58

Setting the default job 58

8 - Product Information

Postal Security Device 61

Pitney Bowes User Guide January 2023 6

9 - Rates and Updates

Checking for rates and software updates 63

Setting the time to check for updates 63

Performing the rate updates 63

Viewing the update history 64

10 - History and Reports

Printing a funds report 67

Reprinting a refill receipt report 67

Printing a refill summary report 68

11 - Scales and Weighing

Zeroing the scale while running mail 71

12 - Sealing

Setting or changing Seal Only mode 73

13 - Safety

Safety information 75

Pitney Bowes User Guide January 2023 7

1 - Getting Started

In this section

The Home screen 9

Parts of the SendPro MailCenter 10

System specifications 13

Manual adjustments 16

Weigh-On-The-Way® (W-O-W®)/Shape Based

Rating 17

Viewing the onscreen keyboard 17

Shutting down your system 17

The Home screen

The Home screen is the first screen displayed when you log onto the system. It contains all of the

application tiles you need to start any of the system applications including Run Mail, Print Shipping

Label, Ship a Package, Receive a Package, and Tools.

You can select the various functions within an application tile by pressing the appropriate button. For

example, to start running mail, press the Run Mail button within the Mailing tile.

Tools

The Tools tile also provides buttons for direct links to web sites providing additional resources and

support for your mailing operation:

lVerify Address - Enter any delivery address to verify accurate Postal data, including spelling or

accurate ZIP Codes. Provide reason codes for non-matches. Print shipping labels in standard

USPS 4”x 6” format on bottom half of 8.5” x 11” sheet.

lYour Account @ pb.com- Provides unlimited access to your account at pitneybowes.com.

You can place a service call, access USPS tracking and value added services, check order

status (product or service call), access service chat, and access supplies chat within thePitney

BowesStore.

lPresort Savings and Services - Activating Presort Savings account gets you up to 15% of

postage discount on qualifying mail, free pickup of eligible mail, delivery point Validation and

Move Update processing.

lBuy Supplies- Provides direct access to the Pitney Bowes Supply Line where you can

purchase envelopes and paper, ink and toner, office products, and supplies for your SendPro

MailCenter system.

lTrack a Package - Track your USPS, UPS, FedEx or DHL/Airborne packages. Print status

directly. View map and detailed information for each carrier as information is available.

lTools and Apps - Learn about all the different machines on offer from Pitney Bowes, access

support, the Pitney Bowes shop and sign in to your account.

Getting Started

Pitney Bowes User Guide January 2023 9

Parts of the SendPro MailCenter

1. The touchscreen allows you to communicate with the device and the built-in postage meter

(Postal Security Device). Your device comes equipped with a 10.2" touchscreen. An optional

15" touchscreen is also available.

2. The Postal Security Device (PSD) contains the funds and performs all of the calculations

necessary to print postage that comply with the latest USPS standards. It is located beneath the

PSD cover on the back of the device.

3. The envelope sealant bottle contains the E-Z Seal® used for moistening envelopes. It is located

under the main cover, on the left.

4. The device uses tape to print reports and postage for packages or pieces of mail that are

outside the limits specified for mailing materials. SendPro® MailCenter, SendPro MailCenter

and SendPro MailCenter systems use adhesive tape only. SendPro MailCenter systems can

use either adhesive or gummed tape. The tape is located under the supplies cover, on the right.

5. The ink cartridges contain the ink used to print postage, as well as any additional items (graphic

ad, text message, return address, etc.) you want to appear on your mailpiece.

Getting Started

Pitney Bowes User Guide January 2023 10

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