Pitney Bowes SendPro C Manuel utilisateur

Shipping & Mailing

Postage Meters

SendPro® C

User Guide

Irish Edition

SV63242-ie Rev.D

20 June 2022

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation

Installing the SendPro C 8

Installing a scale 16

Installing an external scale 17

Installing the printhead 20

2 - Connectivity

Setting up a wired network connection 26

Setting up a wireless (Wi-Fi) network connection 28

Connecting to a hidden Wi-Fi network 29

Forgetting a Wi-Fi network 31

Checking your network connection 33

Finding the MAC address for wired and wireless networks 33

Setting up a Proxy server 37

3 - Scales and Weighing

Using the scale when printing postage 41

Entering the weight manually when printing postage 41

Zeroing the scale 42

4 - Accounting

What is Accounting 45

Adding a Print on Envelopes account 46

Selecting an account 47

Editing an account 47

Table of Contents

Pitney Bowes User Guide June 2022 iii

Making an account inactive 48

Deleting a Print on Envelopes account 48

5 - Postage Funding

Checking the available funds for printing postage 51

Refilling postage funds for printing postage 52

Getting a An Post refund for damaged or incorrectly printed mail in Print on Envelopes 53

Changing the default refill amount for printing postage 54

Setting the low funds warning for printing postage 55

Viewing the refill history for printing postage 55

6 - Mailing and Shipping

Sending post by Standard Mail 57

Key in postage 57

7 - Sealing

Filling the moistener tank 59

Sealing envelopes when you print postage 59

Sealing envelopes without printing postage 61

Avoiding envelope sealing issues 62

8 - History and Reports

Printing a funds report 65

Running account reports 65

Setting the report period for an account 66

Setting the account report preferences 67

Emailing an account report 68

Viewing the total spent on printing postage 70

9 - Printing

What are print modes 72

Pitney Bowes User Guide June 2022 iv

Printing a custom or standard graphic 72

Printing a graphic without printing postage 75

Adding a custom text message 75

Printing only the date and time 76

Printing a test pattern 76

10 - Feeding and Jamming

Preventing envelope feeding problems 79

11 - Ink

Checking the ink level 82

Ordering ink cartridges 82

Replacing the ink cartridge 83

12 - Settings

What are presets 86

Adding presets 86

Selecting a preset 87

Modifying presets 87

Setting the default preset reset timer 88

Adjusting display brightness 89

Advancing the date 89

Using SendPro Apps 90

Using the Toolbar 90

Using the SendPro Care app 91

Adding favourite apps 91

Setting up the Energy Saver 92

Adjusting time zone and scale location code 92

Creating or disabling the security PIN 93

Clearing or resetting the number of mailpieces sent 94

Uploading postage transactions 94

13 - Rate Change

Pitney Bowes User Guide June 2022 v

Updating postal rates or software 97

14 - Maintenance

Cleaning the printhead 100

Cleaning the moistener brush and wick assembly 103

Moving the SendPro C 107

Ordering supplies 107

15 - Product Information

Navigating the Home screen 109

Navigating the Print on Envelopes app 110

An Post requirements 111

Parts of a postal frank 111

Postal Security Device 112

Parts of the SendPro C 113

Connections on the back 114

Specifications 114

Material specifications 117

Important safety notes 119

Contacting Pitney Bowes 120

Third party software 121

Pitney Bowes User Guide June 2022 vi

1 - Installation

In this section

Installing the SendPro C 8

Installing a scale 16

Installing an external scale 17

Installing the printhead 20

Installing the SendPro C

Follow these instructions to install a SendPro C for the very first time.

1. Before you begin

2. Open the box

3. Unpack the device

4. Install the printhead

5. Install the ink cartridge

6. Connect device to a power source

7. Continue installation steps

Before you begin

Before you being installing your new SendPro C, you need to decide what type of connection (wired or

wireless) you want to use.

Choose your connection type

Wired Connections

Take about 10 minutes to set up

Require an ethernet port and power outlet.

Wireless Connections

Take about 15 minutes to set up

Require access to a wireless network and power outlet.

Open the box

In the box you will find:

1 • Installation

Pitney Bowes User Guide June 2022 8

1 • Installation

Pitney Bowes User Guide June 2022 9

Unpack the device

1. Remove the device and all items from the box.

2. Important:Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the

device out of the box.

3. Do not connect your device to a power source yet.

1 • Installation

Pitney Bowes User Guide June 2022 10

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