Nortel CallPilot 2.0 Manuel utilisateur

CallPilot.

Release 2.0

Desktop Messaging User Guide

for Internet Clients

Business Communications Manager & CallPilot 100/150

Updates to the

Desktop Messaging User Guides

Internet Clients

Page 3 Call the sender of a message

Call the sender of a message is not supported.

Page 4 About this guide

The internet mail clients that are supported are:

• Microsoft Outlook 98 (Corporate Mode)

• Microsoft Outlook 2000

• Microsoft Outlook 2002 (XP)

• Lotus Notes - 5.x and 6.x

• GroupWise - 6.x

Unified Messaging on Business Communications Manager also supports:

• Microsoft Outlook Express - 5.x

• Microsoft Outlook Express - 6.x

• Microsoft Outlook 98 (Internet Mail Mode)

• Microsoft Outlook 2000 (Internet Mail Mode)

• Microsoft Outlook 2002 (XP) (Internet Mail Mode)

• Netscape Messenger (Netscape Communicator) - 4.7x

• Netscape Messenger (Netscape Communicator) - 6.2x

• Netscape Messenger (Netscape Communicator) - 7.0x

• Qualcomm Eudora Pro - 5.x

Page 3 Access web-based My CallPilot to view user information and change your feature

settings

My CallPilot is not supported.

Page 6 CallPilot Player

The Call the sender button is not available.

Page 10 Linking to My CallPilot

Linking to My CallPilot is not supported.

Page 11 Addressing messages

When you address messages from internet mail clients the open VPIM messaging format

described in the online help is not supported. To address messages to remote sites use the

format:

<Remote SMTP/VPIM prefix><Remote Mailbox>@LocalCallPilotServer

For example: [email protected]g.com

Where 1416555 is the VPIM prefix of the remote site, 7171 is the mailbox on the remote site,

and CallPilot.MyOrg.com is the FQDN of the local CallPilot.

About forwarding Desktop Messaging messages

Do not use the right-click menu to forward a Desktop Messaging message. To forward a message, either:

•open the message and forward it from the CallPilot window

•for Outlook, select the message in the Outlook Inbox and forward it from the Outlook toolbar.

About viewing faxes

Imaging for Windows, which can be used as a fax viewer, is installed by default on Windows 95B, Windows 98,

Windows NT, and Windows 2000 operating systems. But if you use Windows XP, Imaging for Windows is not

included unless you have installed it. Ask your system administrator whether you have Imaging for Windows

installed on your system.

If you use a Windows XP system and you do not have Imaging for Windows installed, you can view faxes in the

default Windows XP fax viewer by double-clicking the fax. You can create one fax image at a time by using the

fax driver.

Outlook, Lotus Notes, Groupwise

Page 3 Call the sender of a message

Call the sender of a message is not supported.

Page 3 Access web-based My CallPilot to view user information and change your feature settings

My CallPilot is not supported.

Page 6 CallPilot Player

The Call the sender button is not available.

Page 10 Composing fax and text messages

On the Compose Fax dialog box you can use the Subject field to add additional information to the fax cover page,

for example the name of the recipient, when you send a fax directly to a fax machine. The maximum length you

can enter in the Subject field is 80 characters.

Page 11 Calling the sender of a message

Calling the sender of a message is not supported.

Page 12 Setting message options

Delivery Receipt is not supported.

Page 14 Personal distribution lists

Group Lists are the equivalent of Personal Distribution Lists. Group Lists can be created by the system

administrator only. Group Lists appear in the server address book with the letters "GL" after the group list name

and cannot be created from the telephone.

Page 19 Linking to My CallPilot

Linking to My CallPilot is not supported. 1-800-4 NORTEL

www.nortelnetworks.com

Printed in Canada

18 September 2003

Contents

Welcome to CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Logging in to CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Working with your CallPilot messages . . . . . . . . . . . . . . . . . . . . . .6

Playing voice messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Viewing fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Composing voice messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Composing fax and text messages . . . . . . . . . . . . . . . . . . . . . . .10

Addressing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Changing your mailbox settings . . . . . . . . . . . . . . . . . . . . . . . . . .12

Changing audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Using My CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Welcome to CallPilot

CallPilot from Nortel Networks is an advanced business

communications system that offers exceptional flexibility for

managing your messaging needs.

You can work with CallPilot from your telephone or your computer.

Desktop messaging gives you access to your CallPilot mailbox

through your Internet e mail. Here are some of the many ways you

can use CallPilot with your e mail:

Listen to voice messages.

View and print fax messages.

Record and send voice messages.

Create and send fax messages.

Forward and reply to voice and fax messages.

Call the sender of a message.

Access web based My CallPilot to view user information

and change your feature settings.

Some features mentioned in this guide may not be available for

your CallPilot mailbox. For details, refer to the

Feature availability

topic in the CallPilot Player online Help, or ask your administrator.

Getting started

About this guide

This user guide is an overview of how to use CallPilot with your Internet e-mail.

The instructions and screen images shown in this guide provide general information for

using CallPilot with your e-mail. Specific details may vary for each e-mail application.

For further assistance in using CallPilot, refer to the online Help in the CallPilot Player.

What you need

Before you start to use CallPilot, your administrator ensures that your e-mail account is

correctly configured for CallPilot. Your computer must be set up according to the

following requirements:

CallPilot Player to play and record voice messages

Microsoft Imaging for Windows or other imaging software to view faxes

Nortel Fax Driver to create faxes

Outlook Express 5.x and 6.x, Outlook 98 and 2000 SR2 (in Internet Mail mode),

Microsoft Outlook 2002 SR1 (for IMAP accounts), Netscape Messenger 6.2 and

later, or Qualcomm Eudora Pro Email 5.x

Windows 95 B, Windows 98 SE, Windows 2000 Professional, Windows XP, or

Windows NT4 SP6a

Monitor with 256-color 800 x 600 capability

15 Mbytes of free disk space to install software

Sound card and speakers for playing voice messages on your computer

A microphone connected to your computer, or a telephone situated near your

computer, for recording voice messages

A LAN (Ethernet) connection to the CallPilot server

ISDN, ADSL, or dial-up modem connection for accessing CallPilot messages

Internet Explorer 5.x and 6.x; or Netscape 6.2x and above, to access My CallPilot

Logging in to CallPilot

When you log in to your e-mail, you can log in to CallPilot at the same time.

Note: If the Remember password option is available, do not leave the box checked on a

shared computer.

To change your password the first time you log in

Your administrator may give you a password and tell you to change it the first time you

After your first login, you can change your password from the CallPilot Player. See To

change your CallPilot password, page 12.

To log out

When you exit your e-mail application, you automatically log out from CallPilot.

Remote login

You can log in to your mailbox from any computer that has CallPilot configured in the

same way as your office computer. For example, you can use a computer set up for

guest access, or your home computer with a dial-up connection.

1Open your Internet e-mail. You

see a CallPilot Logon/Password

dialog box similar to the

example shown.

2If required, type your User

Name/Mailbox Number.

3In Password, type your CallPilot

password.

4Click OK.

Working with your CallPilot messages

When you open your e-mail with CallPilot installed, your CallPilot messages appear in

your Inbox. You can open, move, copy, delete, forward, and reply to CallPilot messages,

and compose new CallPilot messages, in the same way as your e-mail messages.

Your CallPilot messages

To open a message

To open a CallPilot message, double-click anywhere on the message line, then double-

click the voice or fax icon to open the attachment. See Playing voice messages, page

7, and Viewing fax messages, page 8.

To delete a message

Delete CallPilot messages the same way as your e-mail messages. You can delete a

CallPilot message in your Inbox or in an open message.

Playing oice messages

To select your telephone or computer to play oice messages

You can choose to play your voice messages from your telephone or your computer. To

change the setting, or to change the telephone number that CallPilot dials, see

Changing audio settings, page 13. You can also click the Telephone or Computer icon

on the CallPilot Player to change the setting.

To play a oice message

1Double-click the message in your Inbox, then double-click the voice icon

in the open message. The CallPilot Player appears.

2Listen to the message, using the buttons on the CallPilot Player to play, stop, and

re-play the message, and go backward and forward. You can adjust the volume

and speed if you are using your computer for playback. You can call the sender

from your telephone.

3You can print, delete, save, forward, and reply the same as an e-mail.

4When you are finished, hang up the telephone if you used it, close the CallPilot

Player, and close the open message.

To sa e a oice message as a file to use later

1In an open message, right-click a voice icon, then click Save as... .

2In the File name box, type a name for the file, select a folder to keep the file in,

then click Save.

Play/

Re-play

Stop

Play messages

from telephone

Play messages

from computer

message

Close Player

Status

Disconnect

Call the

sender

Go to start/

Skip back Go to end/

Skip forward Adjust

speed

Adjust

volume

Viewing fax messages

To view faxes on your computer, you must have Imaging for Windows or other imaging

software installed on your computer. In addition, your CallPilot administrator must

enable fax capability for your mailbox.

To iew a fax message

1Double-click a fax message in your Inbox, then double-click the Fax icon .

2While viewing the fax, you can enlarge or reduce the image, rotate or move it,

print it, delete it, save it, forward it, and reply to it.

3When you are finished, close the message.

Note: If you are using imaging software other than Microsoft Imaging for Windows as

your default viewer, the appearance of the fax message may differ from this one, and

you may not be able to use some of the controls shown here, such as Zoom in and

Zoom out.

Select part of

image

Drag/scroll

image

Change page

views

Go to next or

Rotate left

Rotate right

Zoom in

Zoom out

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