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P0911955 Issue 02

Enterprise Edge 2.0 Unified Messaging

Quick Reference Guide

P0911955 Issue 02 Enterprise Edge 2.0 Unified Messaging Quick Reference Guide

Welcome to Enterprise Edge Unified

Messaging

About unified messaging

Unified messaging gives you access to voice messages from your personal computer. You

can manage all your voice, fax and e-mail messages from one graphical interface. You can

also access your mailbox from your telephone at any time.

With unified messaging you can send and receive messages that include any combination

of voice, fax and text. You can use unified messaging to:

• Listen to voice messages

• View and print fax messages

• Record and send voice messages

• Create and send fax messages

• Forward and reply to voice and fax messages

• Add message options such as urgent and private

• Add voice, fax or text files to messages

• Create personal distribution lists

• Change your password

Refer to the Help available with unified messaging for detailed information not covered in

this Quick Reference Guide.

This guide shows examples in Microsoft Outlook. The way your screen looks can vary in

Microsoft Exchange.

System requirements

To record and play unified messaging voice messages from your computer, your computer

must have:

• a sound card

• a microphone

• speakers

To use any of the fax options, your system must have a fax card and the voicemail FAX

option installed. Ask your System Administrator to install this option.

4Logging on

Enterprise Edge 2.0 Unified Messaging Quick Reference Guide P0911955 Issue 02

Logging on

Use your voicemail password to log on to unified messaging.

Remote log on

You can log on to unified messaging from another computer, such as a laptop computer, if

the laptop computer has unified messaging installed and configured in the same way as

your office computer. You can work offline and use a dial-up connection to reach the

server.

To log on from your PC

1. On your desktop, double-click the

Microsoft Outlook icon.

The Login to unified messaging

dialog box appears.

2. In the Mailbox box, type your

mailbox or extension number.

3. In the Password box, type your

password.

4. Click the OK button.

The Microsoft Outlook window

appears.

Shortcut log on

1. Right-click the mailbox icon on the

Windows taskbar and then click

Open Inbox.

The Login to unified messaging

dialog box appears.

2. In the Mailbox box, type your

mailbox or extension number.

3. In the Password box, type your

password.

4. Click the OK button.

The Microsoft Outlook window

appears.

Changing your Enterprise Edge password 5

P0911955 Issue 02 Enterprise Edge 2.0 Unified Messaging Quick Reference Guide

Changing your Enterprise Edge password

You can change your voicemail password from unified messaging.

To change your voicemail

password from Microsoft Exchange

or Microsoft Outlook

1. On the Outlook window, click Tools

and then click mailbox manager.

The Mailbox Manager dialog box

appears.

2. Click the Password tab.

3. In the Current Password box, type

your current password.

4. In the New Password box, type your

new password.

5. In the Verify Password box, type

your new password.

6. Click the OK button.

6Unified Messaging for Microsoft Exchange and Outlook

Enterprise Edge 2.0 Unified Messaging Quick Reference Guide P0911955 Issue 02

Unified Messaging for Microsoft Exchange

and Outlook

When you open Microsoft Exchange or Microsoft Outlook, display your unified messaging

messages by clicking the Inbox icon under the Voicemail Folders icon. From the Inbox you

can move, copy and delete messages, and create new messages.

Subject

shows the

sender

and if the

message

is voice,

fax or

text.

To o pen a me ss age ,

double-click the

message icon

New messages

appear in bold

ClicktheNewMail

Messageicontocreate

anewmessage

A paperclip means that

the message has an

attached file

An exclamation mark means that

the message is urgent

Click the Address

Book icon to access

the address books

After you

delete a

message,

it is moved

to Deleted

Items. To

delete

messages

completely

empty the

Deleted

Items

folder.

Voicemail

Folders

contain

your

received,

sent and

deleted

voicemail

messages

Date and

time

received

Reviewing your messages 7

P0911955 Issue 02 Enterprise Edge 2.0 Unified Messaging Quick Reference Guide

Reviewing your messages

To play unified messaging voice messages from your computer, your computer must have

a sound card and speakers.

Message notification

When you have a new message the mailbox icon on your Windows taskbar displays an

exclamation mark.

After you play your message, the exclamation mark disappears.

The unified messaging player

To play a voice message

1. Double-click the voice message icon

in the unified messaging Inbox.

The message appears in a separate

window.

2. Double-click the Voice Message icon

to play the voice message.

The unified messaging player

appears.

Fast forwards

the message Plays the message

Pauses the

message Stops playing the

message

Downloads and

plays the voice

message

Closes the unified

messaging player

Rewinds the

message

8Reviewing your messages

Enterprise Edge 2.0 Unified Messaging Quick Reference Guide P0911955 Issue 02

To view a fax message

To view faxes in unified messaging, you must have Imaging for Windows installed on your

PC. Your system must have the voicemail FAX option installed for you to use any of the

fax options. Ask your System Administrator to install this option.

While you view a fax, you can enlarge or reduce the image, rotate it, move it, copy it or

print it.

To view a fax message

1. Double-click the fax message icon in

the unified messaging Inbox

The message appears in a separate

window.

2. Double-click the Fax Message icon to

view the fax message.

3. Save the fax message to the desired

location.

4. Double-click the fax message icon to

open it. The fax message is displayed

in Imaging for Windows.

Save Print Drag/

scroll Annotate Zoom in

Zoom out Rotate left

Rotate right

Magnification Previous page

Current page

One page view

Thumbnail view

Page & thumbnail view

Creating messages 9

P0911955 Issue 02 Enterprise Edge 2.0 Unified Messaging Quick Reference Guide

Creating messages

You can create a message that is any combination of voice, fax or text. Your message can

be a new message, a reply to a received message or an introduction to a forwarded message.

Before you send your message, you can add attachments and options.

Create a voice message by opening a unified messaging new mail message and recording

a message from your microphone. You can send the message or save it to send later.

To record and send a voice message

1. On the Microsoft Exchange or

Microsoft Outlook toolbar, click the

New Mail Message icon.

A new message window appears.

2. Click inside the body of the message.

3. Click the Insert menu and then click

Object.

The Insert Object dialog box appears.

4. In the Object Type list, click Wave

Sound.

5. Select the Create New option.

6. Click the OK button.

The Sound Object dialog box opens.

7. Record your voice message and click

the Close button to return to your

message.

8. Click the To button to open the

address books and address your

message.

9. Add the attachments and options you

require. See Adding attachments to

messages on page 13 and Setting

message options on page 16.

10. Click the Send icon to send your

voice message.

10 Creating messages

Enterprise Edge 2.0 Unified Messaging Quick Reference Guide P0911955 Issue 02

To save a voice message

You can record a voice message and save it as a file to use later.

1. In an unified messaging message, record a message.

2. On the File menu, click Save As.

The Save As dialog box appears.

3. In the File name box type a name for the file and in the Save as type list box

select .rtf.

4. Select a folder to keep the file in and then click the Save button.

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