Nortel Attendant PC Manuel utilisateur

Meridian 1 Attendant PC Software Quick Start

Meridian 1

Meridian 1 Attendant PC

Software Quick Start Guide

Document Number: P0891258

Document Release: Standard 2.00

Date: February 1999

Year Publish FCC TM

Printed in the United States of America

Information is subject to change without notice. Northern Telecom reserves the right to make changes in design

or components as progress in engineering and manufacturing may warrant. This equipment has been tested

and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the

radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a

residential area is likely to cause harmful interference in which case the user will be required to correct the

interference at their own expense.

SL-1 and Meridian 1 are trademarks of Northern Telecom. Windows 95 is a trademark of Microsoft

Meridian 1 Attendant PC Software Quick Start

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Your comments will be used to make improvements.

Thank you. We appreciate your time and consideration.

Nortel Product Training and Documentation

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Documentation User Comments Survey

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P.O. Box 833858

m/s H300

Richardson, Texas 75083-3858

USA

P0891258 Standard 2.00 February 1999

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Page v of viii

Meridian 1 Attendant PC Software Quick Start

Contents

Ready, ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Connect the handset or headset . . . . . . . . . . . . . . . . . . . . . . . . 1

Ready, Set, ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Starting the Meridian 1 Attendant PC . . . . . . . . . . . . . . . . . . . . . 3

Configuring your personal Toolbox . . . . . . . . . . . . . . . . . . . . . . . 4

Ready, Set, Go! . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Extending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Extending a call to voice mail . . . . . . . . . . . . . . . . . . . . . . . . . 9

Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Calling an extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Calling an outside number . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Calling another attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Creating a Directory Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Editing a directory entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Deleting a directory entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using information screens . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Creating Virtual feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Creating Auto Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the ICI keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Page vi of viii Contents

P0891258 Standard 2.00 February 1999

Using the TGB keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Stop! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Position Busy/Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Logging off the Attendant PC . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the help facility . . . . . . . . . . . . . . . . . . . . . . 37

List of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Page vii of viii

Meridian 1 Attendant PC Software Quick Start

viii

List of figures

Figure 1

Connecting the handset and headset . . . . . . . . . . . . . . . . . . . . . 1

Figure 2

Meridian 1 Attendant PC console display . . . . . . . . . . . . . . . . . . 3

Figure 3

Sample Toolbox window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Figure 4

Console’s Tools menu display . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Figure 5

New directory display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 6

General tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 7

Address tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 8

User Data display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 9

Shift display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 10

Directory tab displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 11

Hotkeys tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 12

Features List display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Figure 13

Attendant PC Help Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Page viii of viii List of figures

P0891258 Standard 2.00 February 1999

Page 1 of 54

Meridian 1 Attendant PC Software Quick Start

Ready, ...

Connect the handset or headset

Before you start using Meridian 1 Attendant PC, plug the handset

or headset into the Meridian 1 Attendant PC interface unit (see

Figure 1). If you plug the handset upside down, callers will not be

able to hear your voice. Connect the handset as shown.

Figure 1

Connecting the handset and headset

Correct PJ327 Insertion

The jack fits snugly with the

Meridian 1 Attendant PC unit.

Incorrect PJ327 Insertion

The jack is not flush with

the Meridian 1

Attendant PC unit.

Connector

Usage

Attach a headset to the RJ32 jack or a

handset to the PJ327 2-prong connector jack

on either side of the Meridian 1 Attendant PC

unit.

Page 2 of 54 Ready, ...

P0891258 Standard 2.00 February 1999

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