Nortel TDM Recorder Manuel utilisateur
Nortel TDM Recorder
System Infrastructure Guide
Product Release 6.01 Standard 3.0 September 2007
297-2183-959
Nortel TDM Recorder
System Infrastructure Guide
Publication number: 297-2183-959
Product release: 6.01
Document release: Standard 3.0
Date: September 2007
Copyright © 2007 Nortel Networks. All Rights Reserved.
All materials provided herein are the exclusive property of Nortel Networks and its licensors.
Only expressly authorized individuals under obligations of confidentiality are permitted to
review materials in this document. By reviewing these materials, you agree to not disclose
these materials to any third party unless expressly authorized, and to protect the materials
as confidential and trade secret information. Any unauthorized review, retransmission,
dissemination or other use of these materials is strictly prohibited. If you are not authorized
to review these materials, please return these materials (and any copies) from where they
were obtained. All materials found herein are provided “AS IS” and without warranty of any
kind. Information is subject to change without notice.
Nortel Networks reserves the right to make changes in design or components as progress in
engineering and manufacturing may warrant.
The process of transmitting data and call messaging between the Meridian 1 and Nortel
TDM Recorder is proprietary to Nortel Networks. Any other use of the data and the
transmission process is a violation of the user license unless specifically authorized in
writing by Nortel Networks prior to such use. Violations of the license by alternative usage of
any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable
remedies for such breach.
Nortel, the Nortel logo and the Globemark are all trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
System Infrastructure Guide iv
Revision history
September 2007 Standard 3.0. Nortel TDM Recorder System
Infrastructure Guide is up-issued to support
Product Release 6.01.
March 2007 Standard 2.0. Nortel TDM Recorder System
Infrastructure Guide is released.
November 2006 Standard 1.0. Nortel TDM Recorder System
Infrastructure Guide is released.
July 2006 Nortel TDM Recorder System Infrastructure Guide
reformatted according to Nortel guidelines.
System Infrastructure Guide v
Contents
Getting Started 9
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 13
Nortel TDM Recorder 15
Nortel TDM Recorder at a glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Nortel TDM Recorder management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Nortel TDM Recorder features and benefits. . . . . . . . . . . . . . . . . . . . . . . . 19
Nortel TDM Recorder management features and benefits . . . . . . . . . . . . . 20
Infrastructure at a Glance 21
Nortel TDM Recorder in the workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Implementation summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Nortel TDM Recorder databases . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Call Recording and Playback 39
Common recording methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Recording and playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System Setup and Administration 59
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Recording Server environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Voice card installation and wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
System administration components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
First time login instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Navigating the User interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Contents Standard 3.0
vi Nortel TDM Recorder
Configuring Level 1 Components 89
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuring Recorder components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuring licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configuring voice cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Configuring alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuring Level 2 Component 109
Enterprise Archive architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Configuring Primary
Recorder Components 113
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Recorder architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Recording Control Engine (Unify) Server . . . . . . . . . . . . . . . . . . . . . . . . 116
Recorder Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Administration Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Typical recording scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Collaboration recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Setting up Specific
Recorder Components 137
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Configuration architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Configuration with Applications Portal . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Retriever architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Disk Management architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
User Defined Fields 149
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Understanding call data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Recording format options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Unify fields provided in the standard Recorder script . . . . . . . . . . . . . . . 153
Unify to Viewer mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Attributes provided by Ai-Logix card model families . . . . . . . . . . . . . . . 155
Attributes provided by E1/T1 voice cards . . . . . . . . . . . . . . . . . . . . . . . . 156
September 2007 Contents
System Infrastructure Guide vii
Viewer and Vision Replay 157
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Call Redirection and Call Flows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
List of Terms 181
Index 193
Contents Standard 3.0
viii Nortel TDM Recorder
System Infrastructure Guide 9
Chapter 1
Getting Started
In this chapter
Intended audience 10
How to get help 11
Software and documentation version numbering 13
Getting Started Standard 3.0
10 Nortel TDM Recorder
Intended audience
The Nortel TDM Recorder System Infrastructure Guide is written for
hardware integrators, Nortel personnel, and customer IT staff who need to
understand the Recorder architecture as it applies to the installed
environment.
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