Nets Desk/3500 Manuel utilisateur

User Guide

Payment Terminals

Desk/3500

Move/3500

Lane/3000

iCT250E

iPP350

iWL250B

iWL250G

iSMP4

Viking

Software

Payment Terminals | Page 2 of 54

Table of Contents

1. Introduction ................................................................................................................................................................................................................. 5

Countertop ............................................................................................................................................................................................................................................................................5

Mobile .....................................................................................................................................................................................................................................................................................5

Integrated..............................................................................................................................................................................................................................................................................5

Mobile Integrated .............................................................................................................................................................................................................................................................5

2. Features ....................................................................................................................................................................................................................... 6

2.1 Desk/3500 ...........................................................................................................................................................................................................................................................6

2.2 Move/3500 ..........................................................................................................................................................................................................................................................6

2.3 Lane/3000 ............................................................................................................................................................................................................................................................ 7

2.4 iCT250E.................................................................................................................................................................................................................................................................... 7

2.5 iPP350 .....................................................................................................................................................................................................................................................................8

2.6 iWL250B ................................................................................................................................................................................................................................................................8

2.7 iWL250G ................................................................................................................................................................................................................................................................9

2.8 iSMP4 .......................................................................................................................................................................................................................................................................9

2.8.1 Bluetooth Pairing .....................................................................................................................................................................................................................10

2.8.2 Barcode Reader..........................................................................................................................................................................................................................10

3. Display......................................................................................................................................................................................................................... 11

3.1 Menu Structure..................................................................................................................................................................................................................................................11

3.2 Quick Menu ......................................................................................................................................................................................................................................................... 12

3.3 Parameter Menu .............................................................................................................................................................................................................................................13

3.4 Etherne t ................................................................................................................................................................................................................................................................15

3.5 Bluetooth ..............................................................................................................................................................................................................................................................15

3.6 GPRS ........................................................................................................................................................................................................................................................................ 15

3.7 Battery & Cloc ................................................................................................................................................................................................................................................... 15

4. Card Reading ..............................................................................................................................................................................................................16

4.1 Chip ..........................................................................................................................................................................................................................................................................16

4.2 Magnetic Strip....................................................................................................................................................................................................................................................16

4.3 Manual Key..........................................................................................................................................................................................................................................................16

4.4 Contactless (NFC) Payment ..................................................................................................................................................................................................................... 17

4.4.1 Wallet Solution........................................................................................................................................................................................................................... 17

4.4.2 QR Codes ........................................................................................................................................................................................................................................ 17

4.4.3 Contactless Payment with Wallet Solution............................................................................................................................................................. 17

4.4.4 IFR Selection ............................................................................................................................................................................................................................... 17

5. Transactions...............................................................................................................................................................................................................18

5.1 Perform a Purchase.......................................................................................................................................................................................................................................18

5.1.1Purchase (Standard).............................................................................................................................................................................................................................18

5.1.2 Purchase with Cash Withdrawal (Cashback)..........................................................................................................................................................19

5.1.3 Purchase with Manual Entry of Card Data...............................................................................................................................................................19

5.1.4 Cancellation (Reversal) of Last Transaction...........................................................................................................................................................20

5.1.5 Return of Goods .......................................................................................................................................................................................................................20

5.2 Receipt .................................................................................................................................................................................................................................................................. 21

5.2.1 Create a Receipt ....................................................................................................................................................................................................................... 21

5.2.2 Copy of Last Receip ................................................................................................................................................................................................................ 21

5.2.3 Receipt Info................................................................................................................................................................................................................................... 21

5.2.4 Additional Transaction Features ................................................................................................................................................................................... 21

5.3 Prepaid ..................................................................................................................................................................................................................................................................23

5.3.1 Gift Cards ......................................................................................................................................................................................................................................23

6. Hardware Connections .................................................................................................................................................................................................24

6.1 Desk/3500 ........................................................................................................................................................................................................................................................ 24

6.2 Move/3500 ....................................................................................................................................................................................................................................................... 24

6.3 Lane/3000 .........................................................................................................................................................................................................................................................25

6.3.1 Security ..........................................................................................................................................................................................................................................25

6.4 iSMP4 ....................................................................................................................................................................................................................................................................25

6.5 iCT250E ...............................................................................................................................................................................................................................................................26

6.5.1 Ethernet / Broadband ...........................................................................................................................................................................................................26

6.5.2 MagicBox ......................................................................................................................................................................................................................................26

6.6 iWL250B ............................................................................................................................................................................................................................................................. 27

6.6.1 Base Station ................................................................................................................................................................................................................................ 27

6.7 iWL250G .............................................................................................................................................................................................................................................................28

6.7.1 Base Station ................................................................................................................................................................................................................................28

6.7.2 SIM Card ........................................................................................................................................................................................................................................28

Payment Terminals | Page 3 of 54

6.8 iPP350 ..................................................................................................................................................................................................................................................................29

6.8.1 Security...........................................................................................................................................................................................................................................29

6.8.2 Download USB Drivers.........................................................................................................................................................................................................29

6.8.3 MagicBox ......................................................................................................................................................................................................................................29

7. Network Connections .............................................................................................................................................................................................30

7.1 By Terminal Type ...........................................................................................................................................................................................................................................30

7.2 Access Point Name (APN) in GPRS Terminals ............................................................................................................................................................................. 31

7.3 Static IP Addresses in Ethernet Terminals..................................................................................................................................................................................... 31

7.4 ECR IP Address and Ports ......................................................................................................................................................................................................................... 31

7.5 Wi-Fi for Standalone Terminals............................................................................................................................................................................................................32

7.5.1 Move/ 3500 ..................................................................................................................................................................................................................................32

7.5.2 iSMP4...............................................................................................................................................................................................................................................32

8. Merchant Card ..........................................................................................................................................................................................................33

9. Receipt Paper Rolls .................................................................................................................................................................................................33

9.1 Ordering Receipt Rolls ...............................................................................................................................................................................................................................33

9.1.1 Subscription Service for Receipt Rolls .....................................................................................................................................................................33

9.2 Inserting a Receipt Roll into the Payment Terminal ................................................................................................................................................................34

10. Reconciliation ...........................................................................................................................................................................................................35

10.1 Manual Reconciliation .................................................................................................................................................................................................................................35

10.2 Automatic Reconciliation ...........................................................................................................................................................................................................................35

10.3 Copy of Last Reconciliation Report.....................................................................................................................................................................................................35

11. Reports .......................................................................................................................................................................................................................36

11.1 Transaction List................................................................................................................................................................................................................................................36

11.2 X-Total ................................................................................................................................................................................................................................................................... 37

11.3 Z-Tota l....................................................................................................................................................................................................................................................................38

11.4 Copy of Last Z-Total ......................................................................................................................................................................................................................................38

11.5 Operator X-Total ..............................................................................................................................................................................................................................................39

11.6 Operator Z-Total .............................................................................................................................................................................................................................................40

12. Operators ................................................................................................................................................................................................................... 41

12.1 Create a New Operator.................................................................................................................................................................................................................................41

12.2 Delete Operator ...............................................................................................................................................................................................................................................42

12.3 Print Operator List .........................................................................................................................................................................................................................................43

12.4 Use Operator ID ..............................................................................................................................................................................................................................................43

13. Multiterminal ............................................................................................................................................................................................................44

13.1 Multiple Merchants .......................................................................................................................................................................................................................................44

14. Administrative Tasks...............................................................................................................................................................................................45

14.1 Update Terminal Card Agreements.....................................................................................................................................................................................................45

14.2 Download Card Agreements................................................................................................................................................................................................................... 45

14.3 Print Card Agreements ...............................................................................................................................................................................................................................45

14.4 Update Software.............................................................................................................................................................................................................................................46

14.5 Identify Different Terminal Parameters...........................................................................................................................................................................................46

14.6 Update Terminal Parameters / Network Settings ....................................................................................................................................................................46

15. Troubleshooting ....................................................................................................................................................................................................... 47

16. Back-up ......................................................................................................................................................................................................................49

16.1 Electronic Offline Transaction (EOT)..................................................................................................................................................................................................49

16.1.1 Print EOT ........................................................................................................................................................................................................................................50

16.1.2 Submit EOT...................................................................................................................................................................................................................................50

17. Servicing .................................................................................................................................................................................................................... 51

17.1 Swap Service .................................................................................................................................................................................................................................................... 51

17.2 Terminations .......................................................................................................................................................................................................................................................51

18. Security ......................................................................................................................................................................................................................52

18.1 PCI PTS Compliance ....................................................................................................................................................................................................................................52

18.2 Guidance for PIN Entry ..............................................................................................................................................................................................................................52

18.3 Periodical Inspection of Terminals .....................................................................................................................................................................................................52

18.3.1 Prevention of Skimming.......................................................................................................................................................................................................52

19. Cleaning......................................................................................................................................................................................................................53

19.1 Coronavirus Outbreak Advice.................................................................................................................................................................................................................53

20. Customer Service Contacts...................................................................................................................................................................................53

Payment Terminals | Page 4 of 54

Glossary

The following terms are used throughout this document:

Term Description

BAXI Protocol program used on the ECR

BC Barcode

BLE Bluetooth Low Energy

CVC Card Verification Code

DCC Dynamic Currency Conversion

ECR Electronic Cash Register

EOT Electronic Offline Transaction

GPRS General Packet Radio Service

Host Internet server that processes transactions

IFR Interchange Fee Regulation (EU requirement)

Integrated Terminals integrated with an ECR

IP Internet Protocol

MAB Mobile Acceptance Box

mPOS Mobile Point of Sale

NFC Near Field Communication

POS Point of Sale

PSP Payment Service Provider

QR Quick Response (code)

Standalone Terminals not integrated with an ECR

SW Software

USB Universal Serial Bus

Payment Terminals | Page 5 of 54

1. Introduction

This User Guide is intended for use by merchants and covers the following types of Nets payment terminals:

Mobile IntegratedMobile

The information contained herein shall not be used, copied or redistributed without the prior written consent of

Nets A/S.

IntegratedCountertop

iCT250E Desk/3500 iPP350 Lane/3000

iWL250B iWL250G Move/3500 iSMP4

* This terminal can

also be integrated.

Payment Terminals | Page 6 of 54

2. Features

This section describes the specific features of each payment terminal and lists the accompanying accessories.

For all the terminals, popular additional services include tip functionality for restaurants, multiple users on the

same terminal (for reporting sales per salesperson) and multiple companies set up on the same device, with

differing settlement accounts.

NB: For RS232 integration, a minimum baud rate of 57600 is required.

2.1 Desk/3500

Desk/3500 is the Nets premium countertop terminal and the successor to the iCT250E model. It offers ECR

integration via MagicBox, USB or RS232 cables.

MENU key

CLEAR (yellow) /

feed paper

(long press)

Accessories include:

› Integration cable

› Power cable (if integrated

via an RS232 cable)

› Nets Merchant Card

Dot key (press Dot key plus

F3 or F2 to increase/decrease

screen contrast)

CANCEL (red)

VALIDATION key (green)

Navigation keys (F1, F3, F2, F4)

Contactless reader

Magnetic strip reader

Chip reader

2.2 Move/3500

Move/3500 is the Nets premium mobile terminal and successor to both iWL250G/3G and iWL250B. It provides

all-in-one communication options, including Wi-Fi. It has been configured for popular tourist cards such as Discover,

Diners Club, JCB and Union Pay. It features a receipt printer (refer to Section 9 for information on receipt paper rolls).

For functionality, it will also be possible to control this terminal remotely using the Nets Paypoint application.

MENU key

Feed paper

Navigation keys

(F1, F3, F2, F4)

CLEAR (yellow)

CANCEL (red)

VALIDATION key (green)

Contactless reader

Magnetic strip

reader

Chip reader

Accessories include:

› Integration cable

› Power cable (if integrated

via an RS232 cable)

› Nets Merchant Card

NB: Move/3500 is not fitted with a PIN shield, therefore it must be handheld and used in a portable environment

only. Move/3500 must not be fixed or used as a countertop.

Payment Terminals | Page 7 of 54

2.3 Lane/3000

Lane/3000 is a countertop terminal that is the direct successor to the iPP350 integrated terminal.

Accessories include:

› Power supply cable

(whether integrated via

vBox or RS232

› Nets Merchant Card

› Integration cable

2.4 iCT250E

iCT250E is, typically, a countertop terminal that is integrated with an ECR and communicates via internet. It has

also been offered as a GPRS variant (iCT2x0EG) where GPRS is used as the sole connection or is activated as a

backup in case internet communication fails. This model can also act as a standalone terminal, with no

integration to an ECR.

Accessories include:

› Power supply cable

› Network cable RJ9 to

RJ45

› Receipt roll

› Nets Merchant Card

Navigation keys (F1, F3, F2, F4)

CLEAR (yellow)

CANCEL (red) VALIDATION key (green)

Contactless reader

Magnetic strip reader

Chip reader

Navigation keys (F1, F3, F2, F4)

CLEAR (yellow) /

feed paper (long press)

CANCEL (red) VALIDATION key (green)

Contactless reader

Magnetic strip reader

Chip reader

Payment Terminals | Page 8 of 54

2.5 iPP350

iPP350 is a countertop terminal from the Telium 2 range which is integrated with an ECR.

Accessories include:

› Power supply cable

(whether integrated via

MagicBox, RS232 or

powered USB cables)*

› Integration cable

› Nets Merchant Card

* Accessories may vary from

country to country

2.6 iWL250B

iWL250B is a mobile terminal from the Telium 2 range that allows in-store mobility through a Base Station which

also serves as a charging station). The terminal communicates over Bluetooth with the Base Station, which is

connected via an Ethernet cable to the existing internet connection of the store. It features a receipt printer (refer to

Section 9 for information on receipt paper rolls). The communication distance – whilst dependent on the internal

configuration of the store – may be up to 100 meters.

Unlike iWL250G, the terminal offers ECR-integration capabilities through its communication via the Base

Station. A popular use case for this is Pay@Table and it is typically done via serial cable.

For special purposes, the terminal can also be paired over open Bluetooth with tablet ECRs that then offer

internet communication.

Accessories include:

› Power supply cable

› Base station

› Network cable

› Receipt roll

› Nets Merchant Card

MENU key

CLEAR (yellow)

CANCEL (red) VALIDATION key (green)

Navigation keys (F1, F2, F3, F4)

Contactless reader

Magnetic strip reader

Chip reader

MENU key

CLEAR (yellow)

CANCEL (red) VALIDATION key (green)

Contactless reader

Magnetic strip reader

Chip reader

Navigation keys to scroll up and

down in menus

Connecting to base

station (iWL250B)

Used to manually enter card data.

Used to toggle between upper and

lower case letters or from letters

to numbers, and to check balance

Connecting to base

station (iWL250B)

Payment Terminals | Page 9 of 54

2.7 iWL250G

iWL250G is a mobile, standalone terminal that uses GPRS or 3G for communication. It is not designed to be used

as an ECR-integrated terminal. Typically, Nets SIM cards are bundled with the delivery, but customers are also

free to use their own SIMs. Nets SIM cards enable roaming between national networks that are most prominent

at the merchant site – this is a clear advantage to any competition that offers local SIMs.

Accessories include:

› Power supply cable

› Base station

› SIM card

› Receipt roll

› Nets Merchant Card

2.8 iSMP4

iSMP4 is is a mobile terminal that is integrated with an ECR. It allows a cashier to roam freely within a store

environment and close sales on-the-spot without the need to escort their customers to a checkout counter. ECR

partners may also add payment functionalities to their tablet or smartphone-based system. It uses open Bluetooth

or Wi-Fi integration to a host system that can either be a generic mobile ECR app or a customer-specific set-up.

Both Android and iOS are supported. An optional laser barcode reader enables scanning of items/QR codes to the

ECR app.

Accessories include:

› USB-C cable

› Nets Merchant Card

MENU key

CLEAR (yellow)

CANCEL (red)

VALIDATION key (green)

Contactless reader

Magnetic strip reader

Chip reader

MENU key

CLEAR (yellow)

CANCEL (red) VALIDATION key (green)

Contactless reader

Magnetic strip reader

Chip reader

Navigation keys to scroll up and

down in menus

Connecting to base

station (iWL250B)

Used to manually enter card data.

Used to toggle between upper and

lower case letters or from letters

to numbers, and to check balance

F1: Technical main meny (Functions)

F2: Scroll down

F3: Scroll up

F4: Bar code reader activation button

Payment Terminals | Page 10 of 54

2.8.1 Bluetooth Pairing

For the mobile device + ECR solution to be used with iSMP4, the devices must be connected via Bluetooth. To

connect the payment terminal to a mobile device, activate Bluetooth on the mobile device. Then perform the

following on the iSMP4 payment terminal:

› Press F2.

› Press 2 - Bluetooth or scroll down to 2 Bluetooth, then press OK (green button at the bottom-right of the terminal).

› Press 2 - Pair with phone.

› The terminal will display a code, and start pairing for a mobile device. Compare the code and press OK to

confirm code.

› With iSMP4 and the mobile device (the box solution) connected via Bluetooth, the Bluetooth icon appears in the

iSMP4 screen. If something goes wrong with the pairing, an error will appear.

2.8.2 Barcode Reader

iSMP4 is equipped with a 1D and 2D barcode reader that can read several barcode formats. To configure the

reader for a specific use, consult a POS partner for assistance.

NB: The barcode reader will not work when iSMP4 is charging.

To use the barcode reader, follow the below steps:

› Press F4.

› When the side buttons are activated for 20 seconds, the timer is reset after each read.

› When the reader is active, “Barcode reader active” is displayed.

› To turn on the barcode reader, press one of the side buttons on the terminal.

› A beeping sound will verify that the barcode has been read and is sent to the ECR. The laser then turns off.

› To read the next barcode, press one of the side buttons again.

› To abort a barcode reading session, press the red STOP button or MENU. The barcode reading will also be

aborted if a request from the ECR is sent or a payment card is swiped or inserted.

› Barcode data is sent to the ECR/POS system directly when read. If an error occurs, the barcode must be read again.

By using an API in the terminal, terminal functions can be activated through the ECR-integrated device, whether

tablet or cash-register. This can be, for example, to activate, block or accept barcode scans.

2.8.2.1 Supported Barcode Symbologies

All of these are enabled by default. To learn how they are configured from your POS, please consult your

POS partner.

2.8.2.2 Resetting the Barcode Reader

If the barcode reader is not working properly, attempt a reset by following this procedure:

› Press F to enter the Main Menu.

› Press 7 for Operator Menu.

› Press 6 for Barcode Reset and the barcode reader will return to default settings.

› Press OK to leave the menu or alternatively try again.

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