NETGEAR CM1150V Manuel utilisateur

Voice Cable Modem

User Manual

Model CM1150V

July 2018

202-11879-01

350 E. Plumeria Drive

San Jose, CA 95134

USA

Support

Thank you for purchasing this NETGEAR product.

You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user

manuals, and join our community.We recommend that you use only official NETGEAR support resources.

Contact your Internet service provider for technical support.

Trademarks

©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR

trademarks are used for reference purposes only.

Compliance

For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory

compliance document before connecting the power supply.

Voice Cable Modem

Contents

Chapter 1 Hardware Setup

UnpackYour Cable Modem....................................................................................5

Front Panel and LEDs............................................................................................6

Rear Panel.............................................................................................................8

Label......................................................................................................................9

System Requirements............................................................................................9

Install and ActivateYour Cable Modem................................................................10

Set Up the Hardware.......................................................................................10

ActivateYour Internet Service With Xfinity.......................................................12

ConnectYour Cable Modem to a Router After Installation and Activation.......12

Perform a Speed Test......................................................................................13

Chapter 2 MonitorVoiceTelephone Lines

View Voice Status.................................................................................................15

View the MTA Call List.........................................................................................15

View the EMTA Event Log....................................................................................16

Chapter 3 ManageYour Network

View Cable Modem Initialization..........................................................................18

View Cable Modem Status...................................................................................19

View and Clear Event Logs..................................................................................19

Specify the Cable Connection Starting Frequency..............................................20

Change the admin Password...............................................................................20

Reboot the Cable Modem....................................................................................21

Reset the Cable Modem to Factory Default Settings...........................................21

Use the Reset Button on the Back Panel.............................................................22

Use the Factory Reset Software Button...............................................................22

Chapter 4Troubleshooting

Use the LEDs to Troubleshoot.............................................................................24

Cannot Log In to the Cable Modem.....................................................................25

Troubleshoot the Cable Internet Connection........................................................26

Troubleshoot Voice Connectivity..........................................................................26

Chapter 5 Supplemental Information

Factory Settings...................................................................................................28

Technical Specifications.......................................................................................28

Hardware Setup

This chapter covers the following topics:

•UnpackYour Cable Modem

•Front Panel and LEDs

•Rear Panel

•Label

•System Requirements

•Install and ActivateYour Cable Modem

For more information about the topics covered in this manual, visit the support website at support.netgear.com.

An uninterruptible power supply (UPS) can be purchased separately for continued service

during power outages. For a list of supported UPS models, visit

netgear.com/support/product/CM1150V.

Note

UnpackYour Cable Modem

Your package contains the following items.

Figure 1. Package contents

1. High Speed Cable Modem (Model CM1150V)

2. Phone cable

3. Ethernet cable

4. Power adapter

Hardware Setup

Voice Cable Modem

Front Panel and LEDs

The cable modem provides status LEDs on the front.

Figure 2. Front panel

You can use the LEDs to verify status and connections.The following table lists and describes each LED

on the cable modem.

Table 1. LED descriptions

DescriptionIconLED

•Solid green. Power is supplied to the cable modem.

•Off. No power is supplied to the cable modem.

•Solid red.Thecable modemis toowarm and might overheat.

For more information about this condition, see Use the LEDs

to Troubleshoot on page 24.

Power

Hardware Setup

Voice Cable Modem

Table 1. LED descriptions (Continued)

•Solid amber. One downstream channel is locked.

•Solid green.Two or more downstream channels are locked.

•Blinking green. The cable modem is scanning for a

downstream channel or the cable modem is in partial service

mode.

•Off. No downstream channel is locked.

Downstream

•Solid amber. One upstream channel is locked.

•Solid green.Two or more upstream channels are locked.

•Blinking amber.The cable modem is scanning for an

upstream channel.

•Blinking green.The cable modem is in partial service mode

or the cable modem is in partial service mode.

•Off. No upstream channel is locked.

Upstream

•Solid green.The cable modem is online.

•Blinking green.The cable modem is synchronizing with the

cable provider’s cable modem termination system (CMTS).

•Off.The cable modem is offline.

Online

Hardware Setup

Voice Cable Modem

Table 1. LED descriptions (Continued)

•Green. A powered-on device is connected to the Ethernet

port at 1000 Mbps.

•Amber. A powered-on device is connected to the Ethernet

port at 10 Mbps or 100 Mbps.

•Off. No device is connected to the Ethernet port.

•Blinking green or amber.The Ethernet port is processing

traffic.

Ethernet

•Solid green.The Tel 1 or 2 port is online.

•Blinking green.The Tel 1 or 2 port is processing a call or

the phone is off-hook.

•Off.The Tel 1 or 2 port is not in use.

Tel 1 and 2

Rear Panel

The connections and button on the rear panel are shown in the following figure.

Figure 3. Rear panel

Hardware Setup

Voice Cable Modem

Viewed from top to bottom, the back panel contains the following components:

•Reset button.Pressing the Reset button resets your cable modem.If the Reset button is pressed for

at least seven seconds, the Power LED blinks green and your cable modem returns to its factory settings.

•Ethernet ports 1-4. For installation and activation, connect a computer to Ethernet port 1. After you

install your cable modem and activate your Internet service, you can disconnect your computer and

connect a router to Ethernet port 1.

Your cable modem comes with plugs that cover Ethernet ports 2, 3 and 4. For more

information about Ethernet ports 2, 3, and 4, visit

netgear.com/support/product/CM1150V.

Note

•Tel 1 and 2 ports. Connect your phone line to the Tel 1 port.

The Tel 2 port works only for a two-phone-line subscription.Note

•Coaxial cable port. Connect the cable port to a cable wall outlet.

•Power On/Off button.Press the Power On/Off button to provide power to your cable modem.

•DC power connector.Connect the power adapter that came in the product package to the DC power

connector.

Label

The cable modem label shows the login information, MAC address, and serial number.

Figure 4. Cable modem label

System Requirements

You need the following to install your cable modem:

•Compatible operating system:

-Windows 10

-Windows 8

-Windows 7

Hardware Setup

Voice Cable Modem

-Windows Vista

-Windows XP

-Windows 2000

-Mac OS

-Other operating systems running a TCP/IP network

•Compatible web browser:

-Microsoft Internet Explorer 5.0 or later

-Firefox 2.0 or later

-Safari 1.4 or later

-Google Chrome 11.0 or later

•Xfinity cable broadband Internet service

An uninterruptible power supply (UPS) can be purchased separately for continued service

during power outages. For a list of supported UPS models, visit

netgear.com/support/product/CM1150V.

Note

Install and ActivateYour Cable Modem

The cable modem provides a connection between your cable Internet provider’s network and your computer,

router, or WiFi router.

Set Up the Hardware

Figure 5. Connect your cable modem to a computer

Hardware Setup

Voice Cable Modem

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