NETGEAR CM500V Manuel utilisateur

Voice Cable Modem

User Manual

Model CM500V

September 2017

202-11792-01

350 E. Plumeria Drive

San Jose, CA 95134

USA

Support

Thank you for purchasing this NETGEAR product.

You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user

manuals, and join our community.We recommend that you use only official NETGEAR support resources.

Contact your Internet service provider for technical support.

Trademarks

©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR

trademarks are used for reference purposes only.

Compliance

For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory

compliance document before connecting the power supply.

Voice Cable Modem

Contents

Chapter 1 Hardware Setup

UnpackYour Cable Modem....................................................................................5

Front Panel and LEDs............................................................................................6

Rear Panel.............................................................................................................8

Label......................................................................................................................9

System Requirements............................................................................................9

Install and ActivateYour Cable Modem................................................................10

Activate Your Internet Service With Comcast XFINITY...................................10

ConnectYour Cable Modem to a Computer....................................................11

Perform a Speed Test......................................................................................12

ConnectYour Cable Modem to a Router After Installation and Activation.......12

Chapter 2 MonitorVoiceTelephone Lines

Connect a Telephone Line...................................................................................15

View Voice Status.................................................................................................15

View the MTA Call List.........................................................................................16

View the EMTA Event Log....................................................................................16

Chapter 3 ManageYour Network

Change the admin Password...............................................................................19

View Cable Modem Initialization..........................................................................20

View Cable Modem Status...................................................................................20

View and Clear Event Logs..................................................................................21

Specify the Cable Connection Starting Frequency..............................................21

Reboot the Cable Modem....................................................................................22

Reset the Cable Modem to Factory Default Settings...........................................22

Use the Reset Button on the Back Panel.............................................................23

Use the Factory Reset Software Button...............................................................23

Chapter 4Troubleshooting

Use LEDs to Troubleshoot...................................................................................26

Cannot Log In to the Cable Modem.....................................................................27

Troubleshoot the Cable Internet Connection........................................................28

Troubleshoot Voice Connectivity..........................................................................28

Chapter 5Technical Specifications

Technical Specifications.......................................................................................30

Hardware Setup

This chapter covers the following topics:

•UnpackYour Cable Modem

•Front Panel and LEDs

•Rear Panel

•Label

•System Requirements

•Install and ActivateYour Cable Modem

For more information about the topics covered in this manual, visit the support website at support.netgear.com.

An uninterruptible power supply (UPS) can be purchased separately for continued service

during power outages. For a list of supported UPS models, visit

netgear.com/support/product/CM500V.

Note

UnpackYour Cable Modem

Your package contains the following items.

Figure 1. Package contents

1. High Speed Cable Modem (Model CM500V)

2. Phone cable

3. Ethernet cable

4. Power adapter

Hardware Setup

Voice Cable Modem

Front Panel and LEDs

The cable modem provides status LEDs on the front.

Figure 2. Front panel

You can use the LEDs to verify status and connections.The following table lists and describes each LED

on the cable modem.

Table 1. LED descriptions

DescriptionIconLED

•Solid green. Power is supplied to the cable modem.

•Off. No power is supplied to the cable modem.

•Solid red.The cable modem is too warm and might overheat.

For more information about this condition, see Use LEDs to

Troubleshoot on page 26.

Power

•Solid amber. One downstream channel is locked.

•Solid green.Two or more downstream channels are locked.

•Blinking amber.The cable modem is scanning for a

downstream channel.

•Blinking green.The cable modem is in partial service mode.

•Off. No downstream channel is locked.

Downstream

Hardware Setup

Voice Cable Modem

Table 1. LED descriptions (Continued)

•Solid amber. One upstream channel is locked.

•Solid green.Two or more upstream channels are locked.

•Blinking amber.The cable modem is scanning for an

upstream channel.

•Blinking green.The cable modem is in partial service mode.

•Off. No upstream channel is locked.

Upstream

•Solid green.The cable modem is online.

•Blinking green.The cable modem is synchronizing with the

cable provider’s cable modem termination system (CMTS).

•Off.The cable modem is offline.

Internet

Hardware Setup

Voice Cable Modem

Table 1. LED descriptions (Continued)

•Green. A powered-on device is connected to the Ethernet

port at 1000 Mbps.

•Amber. A powered-on device is connected to the Ethernet

port at 10 Mbps or 100 Mbps.

•Off. No device is connected to the Ethernet port.

•Blinking green or amber.The Ethernet port is processing

traffic.

Ethernet

•Solid green.The Tel 1 or 2 port is online.

•Blinking green.The Tel 1 or 2 port is processing a call or the

phone is off-hook.

•Off.The Tel 1 or 2 port is not in use.

Tel 1 and 2

Rear Panel

The connections and button on the rear panel are shown in the following figure.

Figure 3. Rear panel

Viewed from top to bottom, the back panel contains the following components:

Hardware Setup

Voice Cable Modem

•Power On/Off button.Press the Power On/Off button to provide power to the cable modem.

•DC power connector.Connect the power adapter that came in the product package to the DC power

connector.

•Tel 1 and 2 ports. Connect your phone line to the Tel 1 port.

The Tel 2 port works only for a two-phone-line subscription.Note

•Ethernet port.For installation and activation, connect a computer to this port.After you install the cable

modem and activate your Internet service, you can disconnect the computer and connect a router to

this port.

•Reset button.Pressing the Reset button resets the cable modem. If the Reset button is pressed for

at least seven seconds, the Power LED blinks green and the cable modem returns to its factory settings.

•Coaxial cable port. Connect the cable port to a cable wall outlet.

Label

The cable modem label shows the login information, MAC address, and serial number.

Figure 4. Cable modem label

System Requirements

You need the following to install your cable modem:

•Compatible operating system:

-Windows 7

-Windows 8

-Windows 10

-Windows Vista

-Windows XP

-Windows 2000

Hardware Setup

Voice Cable Modem

-Mac OS

-Other operating systems running a TCP/IP network

•Compatible web browser:

-Microsoft Internet Explorer 5.0 or later

-Firefox 2.0 or later

-Safari 1.4 or later

-Google Chrome 11.0 or later

•XFINITY cable broadband Internet service

An uninterruptible power supply (UPS) can be purchased separately for continued service

during power outages. For a list of supported UPS models, visit

netgear.com/support/product/CM500V.

Note

Install and ActivateYour Cable Modem

The cable modem provides a connection between your cable Internet provider’s network and your computer,

router, or WiFi router.

ActivateYour Internet Service With Comcast XFINITY

To activate your Internet service, call Comcast XFINITY customer service at either of the following phone

numbers:

•1-855-OK-BEGIN (1-855-652-3446)

•1-800-XFINITY (1-800-934-6489)

Before you call Comcast, collect the following information:

•XFINITY account number

•The phone number associated with your XFINITY account

•XFINITY login information (your email address or user name and password)

•Modem model number, which is CM500V

•Modem serial number

•Modem MAC address

•Modem MTA MAC address

Your cable modem’s serial number and MAC address are on the cable modem label.

Hardware Setup

Voice Cable Modem

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