NETGEAR CM1000v2 Manuel utilisateur

User Manual

High Speed Cable Modem

Model CM1000v2

NETGEAR, Inc.

350 E. Plumeria DriveMarch 2019

San Jose, CA 95134, USA202-11957-01

Support

Thank you for purchasing this NETGEAR product.

You can visit https://www.netgear.com/support/ to register your product, get help,

access the latest downloads and user manuals, and join our community. We recommend

that you use only official NETGEAR support resources.

Contact your Internet service provider for technical support.

Trademarks

©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.

Any non-NETGEAR trademarks are used for reference purposes only.

Compliance and Conformity

For regulatory compliance information, visit https://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

Note to CATV system Installer–This reminder is provided to call the CATV systems

installer's attention to Section 820-93 of the National Electrical Code which provides

guidelines for proper grounding and in particular, specifies that coaxial cable shield

shall be connected to the grounding system of the building, as close to the point of

cable entry as practical.

High Speed Cable Modem

Contents

Chapter 1 Hardware Setup

Unpack your cable modem.................................................................5

Front panel and LEDs...........................................................................6

Rear panel..............................................................................................7

Label.......................................................................................................9

System requirements............................................................................9

Install and activate your Cable Modem...........................................10

Connect your cable modem to a computer...............................10

Before you activate your Internet service....................................11

Activate your Internet service (except with XFINITY).................12

Activate your Internet service with XFINITY................................13

Perform a speed test.....................................................................13

Connect your cable modem to a router after installation and

activation.........................................................................................14

Chapter 2 Manage Your Network

Change the admin password............................................................16

View cable modem initialization.......................................................17

View cable modem status..................................................................18

View and clear event logs..................................................................18

Specify the cable connection starting frequency...........................19

Reboot the cable modem..................................................................19

Reset the cable modem to factory default settings........................20

Use the reset button on the back panel..........................................21

Use the factory reset software button..............................................21

Chapter 3 Troubleshooting

Use LEDs to troubleshoot..................................................................23

Cannot log in to the cable modem..................................................24

Troubleshoot the cable internet connection..................................25

Chapter 4 Supplemental Information

Factory settings...................................................................................27

Technical specifications.....................................................................28

Hardware Setup

This chapter covers the following topics:

• Unpack your cable modem

• Front panel and LEDs

• Rear panel

• Label

• System requirements

• Install and activate your Cable Modem

For more information about the topics covered in this manual, visit the support website

at support.netgear.com.

Unpack your cable modem

Your package contains the following items.

Figure 1. Package contents

1. High Speed Cable Modem

2. Ethernet cable

3. Power adapter

User Manual5Hardware Setup

High Speed Cable Modem

Front panel and LEDs

The cable modem provides status LEDs on the front.

Power LED

Downstream LED

Upstream LED

Online LED

Ethernet LED

Figure 2. Front panel

You can use the LEDs to verify status and connections. The following table lists and

describes each LED on the cable modem.

User Manual6Hardware Setup

High Speed Cable Modem

Table 1. LED descriptions

DescriptionIconLED

•Solid green. Power is supplied to the cable modem.

•Off. No power is supplied to the cable modem.

•Solid red. The cable modem is too warm and might overheat. For

more information about this condition, see Use LEDs to troubleshoot

on page 23.

Power

•Solid amber. One downstream channel is locked.

•Solid green. Two or more downstream channels are locked.

•Blinking green. The cable modem is scanning for a downstream

channel.

•Off. No downstream channel is locked.

Downstream

•Solid amber. One upstream channel is locked.

•Solid green. Two or more upstream channels are locked.

•Blinking green. The cable modem is scanning for an upstream

channel.

•Off. No upstream channel is locked.

Upstream

•Solid green. The cable modem is online.

•Blinking green. The cable modem is synchronizing with the cable

provider’s cable modem termination system (CMTS).

•Off. The cable modem is offline.

Online

•Solid green. A powered-on device is connected to the LAN port at

1000 Mbps.

•Solid amber. A powered-on device is connected to the LAN port at

10 Mbps or 100 Mbps.

•Off. No device is connected to the LAN port.

•Blinking green or amber. The LAN port is processing traffic.

Ethernet

Rear panel

The connections and button on the rear panel are shown in the following figure.

User Manual7Hardware Setup

High Speed Cable Modem

Reset button

Ethernet port

Coaxial cable port

Power On/O button

DC power connector

Figure 3. Rear panel

Viewed from top to bottom, the back panel contains the following components:

•Reset button. Pressing the Reset button resets the cable modem. If the Reset button

is pressed for at least seven seconds, the Power LED blinks green and the cable

modem returns to its factory settings.

•Ethernet port. For installation and activation, connect a computer to the Ethernet

port. After you install the cable modem and activate your Internet service, you can

disconnect the computer and connect a router to this port.

•Coaxial cable port. Connect the cable port to a cable wall outlet.

•Power On/Off button. Press the Power On/Off button to provide power to the

cable modem.

•DC power connector. Connect the power adapter that came in the product package

to the DC power connector.

User Manual8Hardware Setup

High Speed Cable Modem

Label

The cable modem label shows the login information, MAC address, and serial number.

Figure 4. Cable modem label

System requirements

You need the following to install your cable modem:

•Compatible operating system:

- Windows 10

- Windows 8

- Windows 7

- Windows Vista

- Windows XP

- Windows 2000

- Mac OS

- Other operating systems running a TCP/IP network

•Compatible web browser:

-Microsoft Internet Explorer 5.0 or later

-Firefox 2.0 or later

-Safari 1.4 or later

- Google Chrome 11.0 or later

•Cable broadband Internet service

User Manual9Hardware Setup

High Speed Cable Modem

Install and activate your Cable Modem

The cable modem provides a connection between your cable Internet provider’s network

and your computer, router, or WiFi router.

Connect your cable modem to a computer

During installation, connect a computer to an Ethernet port on the cable modem. After

you install the cable modem and activate your Internet service, you can disconnect the

computer and connect a router to the cable modem.

Figure 5. Connect your cable modem to a computer

To connect your cable modem directly to a computer:

1. Turn off and disconnect existing modems and routers.

If you are replacing a modem that is currently connected in your home, unplug the

modem and plug the new cable modem into the same outlet.

2. Connect a coaxial cable.

Use a coaxial cable to connect the cable port on the cable modem to a cable wall

outlet. Make sure that the cable is tightly connected.

Note: If Comcast XFINITY is your cable Internet provider, Comcast XFINITY

recommends connecting your cable modem directly to a cable wall outlet.

3. Connect the power adapter to the cable modem and plug the power adapter into

an electrical outlet.

When the startup is complete, the Power LED lights green. If the Power LED does

not light, press the Power On/Off button.

4. Wait for the cable modem to come online.

User Manual10Hardware Setup

High Speed Cable Modem

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