NETGEAR DM111Pv2 - ADSL2+ Ethernet Modem Guide de l'utilisateur

October 2014

208-10256-02

v1.0

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134 USA

Broadband ADSL2+

Modem

Model DM111Pv2

Setup Manual

Support

Thank you for selecting NETGEAR products.

After installing your device, locate the serial number on the label of your product and use it to register your product at

https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR

recommends registering your product through the NETGEAR website. For product updates and web support, visit

http://support.netgear.com.

Phone (US & Canada only): 1-888-NETGEAR.

Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.

Trademarks

NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of

NETGEAR. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without

Compliance

For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

iii

Contents

Broadband ADSL2+ Modem

Setup Manual

Connecting the Modem to the Internet ................................................................................ 1

What’s in the Box? .............................................................................................................1

The Bottom Label ........................................................................................................ 1

The Front Panel .......................................................................................................... 2

The Rear Panel ........................................................................................................... 4

What You Need Before You Begin ..................................................................................... 4

Internet Configuration Requirements .......................................................................... 5

Installation Requirements ............................................................................................ 5

Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup ......................................... 6

Smart Wizard Setup .......................................................................................................... 6

Manual Setup .................................................................................................................... 7

Understanding ADSL Microfilters ................................................................................ 7

Computers Set to DHCP ............................................................................................. 8

Manually Setting Up Your Modem ..................................................................................... 8

Troubleshooting................................................................................................................... 13

Basic Functioning ............................................................................................................ 13

Power LED Not On .................................................................................................... 14

Power LED Never Turns Green ................................................................................ 14

ADSL LED not On or Blinking ................................................................................... 14

LAN or Internet Port LEDs Not On ............................................................................ 15

Troubleshooting the Web Management Interface ............................................................ 16

Troubleshooting the Internet Connection ......................................................................... 17

Troubleshooting PPPoE or PPPoA ........................................................................... 18

Troubleshooting Internet Browsing ........................................................................... 18

Restoring the Default Configuration and Password ......................................................... 19

Using the Reset Button ............................................................................................. 19

Technical Specifications ..................................................................................................... 20

General Specifications ..................................................................................................... 20

Related Documents.............................................................................................................. 22

Connecting the Modem to the Internet 1

Connecting the Modem to the Internet

This chapter describes how to set up the modem on your Local Area Network (LAN) and connect

to the Internet. It describes how to set up your modem for Internet access and configure basic

wireless connectivity.

What’s in the Box?

The product package should contain the following items:

•modem

• AC power adapter (varies by region)

• Category 5 (Cat 5) Ethernet cable

• Telephone cable with RJ-11 connector

• Microfilters (quantity and type vary by region)

•Resource CD, including:

– The Smart Wizard Installation Assistant

– This manual

• Warranty and Support Information cards

If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the

carton, including the original packing materials, in case you need to return the product for repair.

The Bottom Label

Figure 1

2 Connecting the Modem to the Internet

The Front Panel

The modem front panel shown below contains status LEDs.

You can use the LEDs to verify various conditions. Table 1 describes each LED.

Figure 2

Table 1. LED Descriptions

Label Activity Description

1) Power

Solid Green Power on.

Off Power off.

Red POST (Power On Self Test), failure (not bootable), or device

malfunction.

Blink (Red) Firmware upgrade in progress.

Factory Reset Lights red momentarily while the reset button is depressed, then

blinks red three times when the reset button is released, then turns

green, and finally the modem resets to factory defaults.

2) Ethernet

Solid Green Powered device connected to the associated port. The LAN port is

operating.

Blink (Green) Data is being transmitted or received.

Off No link is detected on this port. Modem power off, no cable or no

powered device connected to the associated port.

234

Connecting the Modem to the Internet 3

3) ADSL

Solid Green The ADSL port is synchronized with the DSLAM.

Blink (Green) The ADSL port is in the process of synchronizing with the DSLAM.

Note: Per TR-068: Blink at 2 Hz with a 50% duty cycle when trying to

detect carrier signal, blink at 4 Hz with a 50% duty cycle when the

carrier has been detected and the modem is trying to train.

Off No link is detected on the ADSL port or the modem is powered off.

4) Internet

Solid Green IP is connected. The device has a WAN IP address from IPCP or

DHCP and ADSL is up or a static IP address is configured, PPP

negotiation —if used—has successfully completed, and no traffic

detected.

If the IP or PPPoE session is dropped due to an idle time-out, the

light will remain green if an ADSL connection is still present. If the

session is dropped for any other reason, the light is turned off. The

light will turn red when it attempts to reconnect and the DHCP or

PPPoE fails (see below).

Off Modem power off, modem in bridged mode, or ADSL connection not

present.

Blink (Green) IP is connected and IP traffic is passing through the device in either

direction.

Red Device attempted to become IP connected and failed (no DHCP

response, no PPPoE response, PPPoE authentication failed, no IP

address from IPCP, and so on.)

For bridged mode, the indicator light must be off.

Table 1. LED Descriptions (continued)

Label Activity Description

4 Connecting the Modem to the Internet

The Rear Panel

The rear panel of the modem contains port connections.

Viewed from left to right, the rear panel contains the following elements:

1. RJ-11 ADSL port for connecting the modem to an ADSL line

2. Factory Default Reset push button

3. Local Ethernet RJ-45 LAN port for connecting the local computer

4. Power switch

5. AC power adapter outlet

What You Need Before You Begin

You need to prepare the following before you can set up your modem:

• Active Internet service provided by an ADSL account.

• The Internet Service Provider (ISP) configuration information for your ADSL account.

• ASDL microfilters as explained below.

• Your computers set to DHCP.

Figure 3

12345

Connecting the Modem to the Internet 5

Internet Configuration Requirements

Depending on how your ISP set up your Internet account, you need one or more of these

configuration parameters to connect your modem to the Internet:

• Virtual Path Identifier (VPI)/Virtual Channel Identifier (VCI) parameters

• Multiplexing Method

• Host and Domain Names

• ISP Login Name and Password

• ISP Domain Name Server (DNS) Addresses

• Fixed or Static IP Address

Your ISP should have provided you with all the information needed to connect to the Internet. If

you cannot locate this information, you can ask your ISP to provide it.

Installation Requirements

Before installation, please have your DSL log in user name and password available. If not

available, please obtain them from your ISP at the numbers below and IMMEDIATELY FOLLOW

NETGEAR INSTALLATION PROCEDURES located in the Smart Wizard installation CD.

• For Earthlink customers, please call 1-800-EARTHLINK.

• For AT&T customers, please call 1-877-722-3755.

• For Qwest customers, please call 1-877-348-9005.

• For Verizon customers, please call 1-800-567-6789.

NETGEAR modem and gateway products are designed to be compatible with major ISPs in North

America including Earthlink, AT&T, Qwest, and Verizon. For any NETGEAR product installation

support and compatibility concerns, please call NETGEAR at 1-888-NETGEAR, as ISP support

for NETGEAR products may be limited. Please only call your ISP to obtain log in user name and

password.

6 Connecting the Modem to the Internet

Two Setup Methods: 1) Smart Wizard Setup 2) Manual

Setup

You have two methods available for setting up your modem:

•Smart Wizard Setup: Use the Smart Wizard on the CD to assist you with setting up your

modem.

– This option is the easiest. The Smart Wizard on the CD guides you through the setup

process, automating many of the steps, and verifying that necessary conditions exist and

that steps you perform have been successfully completed.

– This option requires a PC running Microsoft Windows 98SE or higher.

•Manual Setup: Manually set up your modem.

– This option is best if you are replacing an existing modem or are technically

knowledgeable.

– Use this option if you are using a computer that does not run Microsoft Windows.

– The manual setup procedures are documented in this manual.

Use the setup option that best suites you.

Smart Wizard Setup

The Smart Wizard setup process should take about 20 minutes to complete.

1. Locate the ADSL settings information your Internet service provider gave you.

2. Insert the NETGEAR CD into a Windows PC.

The CD will automatically start and detect the language you are using on your PC.

3. Accept the language option or change to a different language.

4. Click Next to proceed.

5. Click Setup to start the Smart Wizard installation assistant. Follow the instructions on the

screen.

If the CD does not automatically start, browse the CD and double-click on Autorun.

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