MyPOS Mini Manuel utilisateur

myPOS Mini - User Manual

myPOS Mini

user manual

mypos.com

myPOS Mini - User Manual

Table of Contents

Introducon.....................................................................................................2

Scope 2

Related documentation

The latest version of this Quick User Guide can be found on-line on

hps://mypos.eu/en/devices/mini.

Internet connectivity

In order to be able to process payments with credit and debit cards, the myPOS Mini

device has to be connected to the Internet. Your myPOS Mini can use the internet

connecon of your mobile phone (via Bluetooth or personal hotspot), a wireless router

and a SIM Card.

Using myPOS Mini with a mobile phone (via

Bluetooth or personal hotspot)

Make sure you have an internet connecon (data) acvated on your smartphone. In

order to connect your myPOS Mini device to your mobile phone, please read carefully

the informaon below.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 3

myPOS Mini - User Manual | page 3

Android

If you are using a mobile phone which runs Android 4.2 or later, you can connect

your myPOS Mini via Bluetooth or Wi-Fi (Personal Hotspot).

To connect via Bluetooth, download the free myPOS Bluetooth Service App from

Google Play Store and install it on your mobile phone. Starng the myPOS Bluetooth

Service applicaon will automacally launch a communicaon service. You can

then close your myPOS Bluetooth Service App, as it is not needed anymore for

your myPOS Mini operaon. Please follow the procedure described in the “How to

connect your myPOS Mini with Bluetooth“ secon.

To connect via Wi-Fi (Personal Hotspot) acvated on your mobile phone, please

follow the procedure described in the “How to connect your myPOS Mini with Wi-Fi“

secon.

Using myPOS Mini with

a wireless router (Wi-Fi)

Make sure your Wi-Fi router is connected to the Internet. In order to connect your

myPOS Mini device to your Wi-Fi router, please read carefully the informaon below.

Please be aware that the supported encrypon methods for Wi-Fi networks are WPA

and WPA2.

For proper operaon of the myPOS Mini device, please make sure that:

• your router does not have any network trac restricons or lters

• your router does not require seng a special TCP/IP conguraon on your

network devices (myPOS Mini will use the default sengs only)

• Network signal is strong enough. The network signal strength is indicated via

a Wi-Fi signal icon located in the upper part of your myPOS Mini screen.

To connect via a Wi-Fi router, please follow the procedure described in the ”How to

connect your myPOS Mini with Wi-Fi” secon.

Using myPOS Mini with SIM card

Make sure your SIM card has the mobile data service acvated. For proper operaon

of the myPOS Mini device, please make sure that:

• the SIM card is inserted correctly in the SIM slot (the front one). Please refer

to pictogram on page 6.

• you have a SIM adapter if your SIM card is micro or nano. Your myPOS Mini

device is working with standard SIM card size.

• network signal is strong enough. The network strength is indicated via a

signal strength icon located in the upper part of your myPOS Mini screen.

To connect via a mobile data connecon, please follow the procedure described in

the “How to connect myPOS Mini using SIM Card” secon.

WARNING! Please proceed with cauon if you are using SIM card adapter for ng

a smaller SIM card into a myPOS myPOS Mini as there is a high risk of damaging your

POS device. This damage is not covered by the warranty. We recommend you placing

a regular-sized SIM card instead.

12:30

HELPS MY

BUSINESS GROW

12:30

HELPS MY

BUSINESS GROW

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 4

myPOS Mini - User Manual | page 4

How to connect your myPOS Mini

with Bluetooth

Make sure the Bluetooth on your mobile phone is ON (acvated). Switch ON your

myPOS Mini and wait for a few seconds unl it completes the inializaon.

Step1: Select “Bluetooth” from the CONNECTION TYPE menu by pressing (3) on

the keyboard. It will warn you to install and open the myPOS BT App on the mobile

phone in order to proceed, conrm by pressing “O”. The myPOS Mini will scan for all

available (discoverable) Bluetooth devices in its range and will display a list of their

names on the screen.

Step 2: Choose your mobile phone’s name from the list and select it by pressing its

respecve number (from 1 to 6) on the keyboard. If there are more than 6 available

devices on the list, you can switch to the next page of the list by pressing (F2). If

you cannot nd your mobile phone on the list, press (X) and myPOS Mini will rescan

(search again) for all available discovered devices. Make sure your mobile phone is in

a discovered mode.

Depending on the device, you might have to tap “Pair device” to accept the

password. The password is shown on the myPOS device screen.

Step3: Pair the myPOS Mini with your mobile phone. Once it has been paired,

myPOS Mini will perform a test of the connecon to myPOS system. If the test is

successful, the following myPOS Mini screen will appear:

If the connecon test is unsuccessful, the myPOS Mini screen will display an error

message. Please, check and make sure your mobile phone is connected to the

Internet.

When you pair myPOS Mini with a Bluetooth device, the informaon is saved so that

the next me you are within the range of the same Bluetooth device, the terminal

will connect to it automacally.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 5

myPOS Mini - User Manual | page 5

How to connect your myPOS Mini

with Wi-Fi

Make sure the myPOS Mini is in the range of your Wi-Fi network. Switch ON your

myPOS Mini and wait for a few seconds unl it completes the inializaon. If you

see the screen CONNECTION TYPE, please proceed to Step 1 below. If you are in the

Bluetooth Menu please press (<) to return to CONNECTION TYPE screen and proceed

to Step 1 below. Otherwise please press (X) to exit from the current operaon, then

press (F2) to enter SETTINGS MENU 1 and choose Change Connecon type (3).

Step1: Select “Wi-Fi” from the CONNECTION TYPE menu by pressing (2) on the

keyboard. The myPOS Mini will scan for available Wi-Fi networks within its range and

will display a list of their names on the screen.

Step2: Find the Wi-Fi network you would like to use and select it by pressing its

number (from 1 to 6) on the keyboard. If there are more than 6 available networks

on the list, you can switch to the next page of the list by pressing (F2). If you cannot

nd your Wi-Fi network on the list, press (X) and myPOS Mini will rescan (search

again) for available Wi-Fi networks. Make sure your myPOS Mini is in the range of

your network.

Step3: If your Wi-Fi network requires a password, myPOS Mini will display the Wi-Fi

Password screen, where you can enter the network password. In case your password

contains digits, press the relevant number key. In case your password contains

leers or other symbols, press the relevant number key and then press F2 as many

mes as necessary unl the correct leer is reached and displayed. If you make a

mistake, press the yellow key (<) to delete the last entry. When you have entered the

password, press the green key (O) in order to complete the operaon.

Once it has connected to your Wi-Fi network, myPOS Mini will perform a test of the

connecon to myPOS system.

If the test is successful, the following myPOS Mini screen will appear:

If the connecon test is unsuccessful, the myPOS Mini screen will display an error

message.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 6

myPOS Mini - User Manual | page 6

Useful ps

• When myPOS Mini connects to a Wi-Fi network, the informaon is saved so

that the next me you are within the range of the same network, the terminal

will connect to it automacally.

• If the password of your Wi-Fi network has been changed, the Wi-Fi signal icon

( ) on the screen will become grey.

• If you try to make a payment transacon, the terminal will display an error

message – “You are not connected to any network” - and will search for

available networks.

• If a previously used network is found, the myPOS Mini device will connect to it

automacally and will process the transacon.

• In order to change the saved password, choose the “Change connecon

type” opon from the SETTINGS MENU 1 and enter the new password when

prompted.

• If you are within a previously used network range and do not want your

myPOS Mini device to connect to it automacally, you can delete the saved

data by choosing opon 3: “Forget this network”.

How to connect myPOS Mini

using SIM card

Step 1: Remove the back cover of the device by pressing down the buon on top of

the panel and remove the baery. You will see the SIM and SAM compartments.

Step 2: Insert your SIM card in the SIM card slot 1 (the front one) with the gold

coloured contact surface facing down.

• Make sure that the SIM card is inserted in the SIM slot 1 (the front one).

• Your myPOS Mini device is working with standard SIM card size. If you have

micro or nano SIM card, please use a SIM adapter.

Put the baery back into the myPOS Mini device, close the cover and switch ON the

device.

Step 3: Enter your SIM PIN.

Your device supports more than one connecon type, so please choose SIM card on

the Connecon type screen.

If the mobile network was not recognized, the myPOS Mini device will display

an error message and two opons: to try again (X) or to manually enter the APN

sengs (O) of your mobile network.

Once it has connected to your mobile network, the myPOS Mini will perform a test

of the connecon to the myPOS system.

If the test is successful, the following myPOS Mini screen will appear:

If the connecon test is unsuccessful, the myPOS Mini screen will display an error

message.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 7

myPOS Mini - User Manual | page 7

Activation

Once connected to the Internet, your myPOS Mini device needs to be acvated

before you start accepng payments with credit or debit cards through it. Every

myPOS Mini device has a unique serial number which is used by the myPOS to

idenfy on which device a payment transacon is being accepted.

During the acvaon procedure, the myPOS links the serial number of your new

myPOS Mini device with your myPOS account. Once your new myPOS Mini has been

acvated, every transacon accepted through it will be credited to your myPOS

account.

You can link more than one myPOS Mini devices to one e-money account. In this

case, payments accepted through all myPOS terminals, will be credited to one

myPOS account.

Activation code

The acvaon procedure is a one-me process and requires an acvaon code

generated by the myPOS to be entered manually by you on your myPOS Mini device.

Step 1: If you do not have an myPOS account, please register on mypos.com and

follow the instrucons. Once you have been successfully registered, the system will

automacally generate an acvaon code for you. If you have a myPOS account

already, please log in to your account and go to the menu Devices > Acvate your

device and follow the steps.

Step 2: Please enter the acvaon code on the myPOS Mini device and press the

green key (O). Your myPOS Mini device must be connected to the Internet in order to

complete the acvaon process.

Step 3: Once your myPOS Mini has been successfully acvated, your myPOS Mini

will display the conrmaon screen and will automacally check for any updates

of the terminal soware. If a new update is found, the myPOS Mini terminal will

automacally download and install it.

Congratulaons!

Your new myPOS Mini is now acvated and ready to be used. You can nd the new

myPOS Mini listed in your myPOS account in the POS terminals menu secon.

Once myPOS Mini device is acvated by you, it is permanently linked to your myPOS

account. Even if the device is stolen or lost, any payment transacon made through

it will be credited to your account. In case your device is lost or stolen, please inform

Customer Support Centre immediately.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 8

myPOS Mini - User Manual | page 8

Accepting payments

Once your new myPOS Mini device is connected to the Internet and acvated, it is

ready to accept payments with credit and debit cards.

Your myPOS Mini supports three dierent methods for accepng payments with

credit and debit cards - Magnec Stripe (in the back side of the device, on the top),

CHIP & PIN (on the boom part of the device) and Contactless (NFC, build-in antenna

under the display).

Payment transactions

Every me you switch on your myPOS Mini terminal, it will automacally connect to

the Internet and will display the home screen.

When you press the green key (O), the terminal will go directly to the PAYMENT

screen ready for performing a Payments transacon. Making a PAYMENT transacon

with your myPOS Mini is easy and convenient. Please follow the 3 basic steps wrien

below

Step 1: Enter the amount of the transacon in the PAYMENT Screen. The amount

must be entered without the decimal point. For example: for an amount of 5.00,

enter 500 on the keyboard. When the PAYMENT screen display the correct amount,

conrm by pressing the green key (O). If you need to correct the amount, please use

the yellow key (<) to delete the last entry or the red key (X) to start the process from

the beginning.

Step 2: Ask your customer for his or her credit or debit card. If the card has a CHIP,

insert the card in the boom reader with the CHIP facing towards the keyboard.

When myPOS Mini is reading the card, the screen will ash Green. If the card is not

recognized, the screen will ash Red.

Please check if the card is inserted properly in the reader, remove it and try again. If

the problem persists, please ask your customer for another card.

CHIP cards usually require a PIN code in order to conrm a transacon. If a PIN code

is required for a card, your myPOS Mini terminal will display the ENTER PIN screen.

Please, hand the terminal to the customer and ask him or her to enter his or her PIN

code securely and to press the green key (O) when ready.

If the card supports PIN (personal idencaon number) check, the terminal will

process the PIN code and will display PIN OK if the correct PIN code has been

entered by your customer.

The myPOS Mini will iniate the transacon authorizaon process by communicang

with myPOS. The PROCESSING screen will indicate that the procedure is not

completed.

If the transacon request with a card has been approved by the issuer, the myPOS

Mini terminal will display a conrmaon message: “TRANSACTION IS APPROVED”. At

this point, you can remove the card from the reader and return it to the customer.

Step 3: Send an e-receipt to the customer for the approved PAYMENT transacon via

SMS or e-mail by choosing the preferred opon from the Receipt menu.

If the customer wants to receive an e-receipt from myPOS via SMS, press (1) and

enter the mobile phone number of the customer in the screen.

12:30

HELPS MY

BUSINESS GROW

12:30

PAYMENT

AMOUNT: 19.99 EUR

12:30

PAYMENT

AMOUNT: 19.99 EUR

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 9

myPOS Mini - User Manual | page 9

IMPORTANT: Always enter the phone number with the country code.

If the customer wants to receive an e-receipt from myPOS in his or her e-mail box,

press (2) and enter the e-mail address of the customer.

If the customer does not want to receive any receipt for this transacon, press (3-

No Receipt).

IMPORTANT: It is always a good pracce to send an SMS e-receipt in order to resolve

any possible issues with the customer.

Processing magnetic stripe cards

If your customer’s card has only a mag stripe on it, please follow the procedure

below aer you enter and conrm the amount of the transacon. Magnec stripe

cards are swiped with the magnec stripe side facing up using the reader located at

the top-behind side of the myPOS Mini. Make sure the card is inserted properly and

the boom of the card runs rmly along the boom of the card swipe and that the

card is swiped at an even speed. The speed of swiping the card must not be too slow,

as this can somemes cause problems when the terminal is reading cards.

If a CHIP card is swiped as a magnec one, the terminal will display the following

screen.

Please, insert the card with the CHIP facing up into the reader located at the boom

of the myPOS Mini and follow the steps for accepng CHIP cards laid out in the

previous secon. Complete the transacon as described in Step 3 of the previous

secon.

Processing contactless cards

(PayPass or payWave)

The contactless (NFC) technology is gaining popularity and it is very likely that many

of your customers will hand you such cards. Your myPOS Mini device can accept two

types of contactless cards - PayPass and payWave, issued by Mastercard and VISA

respecvely.

Contactless cards always need to have one of the following logos printed on it.

If your customer has a PayPass or payWave logo on it, please follow the procedure

below aer you enter and conrm the amount of the transacon.

Hold the card (or smartphone) approx. 3cm above the display of your myPOS Mini.

When the secure contactless reader recognizes the card, the four-color indicators

will ash indicang that the card is being processed. If the card is successfully read,

all four indicators will be on. The process takes one second and aer you hear a

beep, you can remove the card.

If the card requires a PIN code to be entered, please hand the terminal to the

customer and ask him or her to enter his or her PIN code.

Complete the transacon as described in Step 3 of the previous secon.

12:30

PAYMENT

AMOUNT: 19.99 EUR

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