myPOS Carbon Manuel utilisateur
myPOS Smart Technical Specicaon & Warranty
myPOS
Carbon
User Manual
myPOS Europe Ltd.
EN
myPOS Carbon
user manual
mypos.com
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 2myPOS Carbon User Manual | page 2
Table of Contents
Introducon .................................................................................................................................. 3
Scope 3
Acvaon ...................................................................................................................................... 4
Acvaon code 5
Geng started .............................................................................................................................. 6
Learn about your device 6
Home screen 6
Status bar 7
Nocaon panel 7
Quick Sengs 8
Manage your device ......................................................................................................................9
Device sengs 9
Network sengs 10
APN Sengs 11
Conguraon update 12
System update 12
Send log from terminal 12
Accepng payments and even more ............................................................................................. 13
Built-in apps 13
Accept payments 14
Smart card 14
Magnec stripe card 15
Contactless cards 15
Accept card-not-present (MO/TO) transacons 16
Sell and accept payments with Private Label GiCards 16
Send payment request 16
Mobile Top-up 16
Warranty and return policy ..........................................................................................................17
Replacement of myPOS package
with defect 17
Important: disposal 17
For more informaon ................................................................................................................... 17
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 3myPOS Carbon User Manual | page 3
Introduction
Power ecient, dust proof, shock proof and water resistant, as well as IP54 and ATEX cered,
your new myPOS Carbon oers strong performance powered by Android 9.0. The device works
with a quad-core processor, high-pressure thermal printer, providing an exceponally strong
combinaon of funconalies in one POS device. myPOS Carbon is capable of running a wide
range of proprietary and third party business apps.
To start using your Carbon device, you need to open a free e-money account at mypos.com and
then acvate the myPOS Carbon device.
If you need more than one device for your business, you can purchase and acvate addional
myPOS devices. The funds from all devices will be transferred to your myPOS account.
Scope
This user guide contains detailed informaon about your myPOS Carbon device and instrucons
how to accept credit and debit card payments. Below you can nd a quick overview of the guide:
• Acvaon of your device
• Geng started - learn more about your device
• Manage your device - sengs and update
• Accepng payments and even more - available services and built-in apps
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons of the
device. It is is provided separately in the myPOS Carbon Technical Specicaons & Warranty
document.
Related documentation
The latest version of this Quick User Guide can be found online at:
mypos.com/en/faq/client/devices/addional-informaon
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 4myPOS Carbon User Manual | page 4
Activation
Every myPOS Carbon device has a unique serial number. During the acvaon, myPOS links the
serial number of your myPOS Carbon device to your myPOS account. Once your new myPOS
Carbon device is acvated, every transacon accepted with it, will be credited to your myPOS
account.
You can link more than one myPOS device to one e-money account. In this case, the payments
accepted with all myPOS terminals will be credited to the same myPOS account.
Your myPOS Carbon device needs to be acvated before you can start using it. To be able to
complete the acvaon process, the device must be connected to the Internet. Your myPOS
Carbon can use the Internet connecon of a wireless router or a SIM Card.
Follow these simple steps to acvate your device:
1. Turn on the device
2. Choose device language
3. Choose type of connecon:
• To connect to a Wi-Fi network, turn on the Wi-Fi connecon to see all available networks.
Once successfully connected to a network, you can proceed with the acvaon by tapping
DONE.
• To connect to the Internet via the SIM card, turn o the Wi-Fi connecon. If the SIM card is
already inserted into your device your myPOS Carbon device, it will automacally connect
to the Internet. As soon as it’s successfully connected, the SKIP buon will appear. You can
proceed with acvaon by tapping on SKIP.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 5myPOS Carbon User Manual | page 5
Activation code
The acvaon is a one-me process and requires an acvaon code
generated by myPOS to be entered manually on your myPOS Carbon
device.
If you do not have a myPOS account, please register at mypos.com and
follow the instrucons.
If you have a myPOS account, please log in to your account and go to menu
Devices > Acvate your device and follow the steps:
Step 1: Enter the acvaon code on your myPOS Carbon device and press
„ACTIVATE“. Your device must be connected to the Internet to complete the
acvaon process.
Step 2: Upon successful acvaon, your myPOS Carbon device will restart
automacally.
Congratulaons! Your new myPOS Carbon device is now acvated and
ready to be used. You can nd the new device listed in your myPOS
account, menu “Devices”.
Note! You can change the selected device language and connecon type
at any me through the Sengs app.
Once your myPOS device is acvated, it is permanently linked to your
myPOS account. Even if the device is stolen or lost, any processed payment
transacon will be credited to your account. In case your device is lost or
stolen, please inform our Customer Support Centre immediately.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 6myPOS Carbon User Manual | page 6
Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
NFC reader
Display and touch-screen
USB slot
for chargecable
Chip card reader
Receipt printer
card reader
Hide naviga�on bar Back
Status bar
App shortcuts
HomeRecent
apps
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 7myPOS Carbon User Manual | page 7
Status bar
The Status bar at the top of the Home screen provides device informaon
(such as network status, baery charge, and me) on the right side and
nocaon alerts on the le.
Notication panel
You will receive nocaons about Conguraon or System updates in the
Nocaon panel. You can access it from the Home screen.
1. Drag the Status bar down to display the Nocaon panel.
2. Swipe down the list to see nocaon details.
• To open an item, tap on it.
• To clear a single nocaon, drag the nocaon le or right.
• To clear all nocaons, tap Clear all.
3. Drag upward from the boom of the screen or tap Back to close the
Nocaon panel.
Signal
WiFi
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 8myPOS Carbon User Manual | page 8
Quick Settings
The Nocaon panel also provides quick access to funcons, such as
Wi-Fi, Bluetooth, Display brightness and allows you to quickly turn them on
or o.
To view and adjust the addional Quick sengs:
1. Drag the Status bar down to the boom of the screen to display the
Nocaon panel.
2. Change the brightness of the display or tap on any icon to turn the
funconality ON or OFF or see addional features.
By holding the ON/OFF buon, you can access the following quick sengs:
• Power o – tap to shut down the device
• Reboot – tap to reboot the device
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 9myPOS Carbon User Manual | page 9
Manage your device
Device settings
Sengs app is divided into two general tabs – Device and Network.
You can check or change the following sengs of your myPOS Carbon device using the Sengs app, tab Devices:
• Sound - manage device sound volume or turn device sound ON or OFF
• Display - manage your device Home screen (Layout and Wallpaper), change sleep me and display brightness, change the
font size
• Language - change the language of your device. Please note that this will eect not only the device interface but also the
language of your print outs (receipts and reports)
• Baery – monitor baery status and health
• Installed apps – get informaon about the installed applicaons
• Print a test receipt
• Memory & storage - get informaon about memory and storage (System data, User data and Available space)
• Soware update - in this menu you can check if there are any available updates of the system apps, such as myPOS OS, App
market, Payment app, Sengs app, Launcher, myPOS Remote). Keep your soware up to date to get the best from your
device. Latest soware versions will help your myPOS Carbon device run more quickly and eciently, enable new features,
x bugs and prevent security vulnerabilies.
• About terminal - get informaon about device Name, Billing descriptor, TID, Serial number, Last STAN, Soware version, Last
date of update, Linked account. Also the following opons:
- Conguraon update
- Send log
- Reset device - reset your device and start using it with a dierent Store or myPOS account. Please have in mind that
this will restore your default device sengs and you will no longer be able to accept payments. To start using your
device again, you will need to acvate it.
myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 10myPOS Carbon User Manual | page 10
Network settings
You can get informaon about the Data usage and manage the
connecvity of the device from the Network tab - change the connecon
type of your device (WiFi, Bluetooth and Mobile Network).
Autres manuels pour Carbon
1
Table des matières
Autres manuels myPOS Terminal de paiement
Manuels Terminal de paiement populaires d'autres marques
Ingenico
Ingenico iWL250B Manuel utilisateur
Optimum
Optimum M4230 Manuel utilisateur
Triton
Triton RL5000 Manuel utilisateur
Ingenico group
Ingenico group Lane/8000 Manuel utilisateur
Gilbarco
Gilbarco FlexPay IV CRIND Manuel d'installation et d'exploitation
Infinite Peripherals
Infinite Peripherals Infinea Tab Lite Manuel utilisateur
