Multitech MultiModem MT2834ZPW Manuel utilisateur

Model MT2834ZPW

Owner’s Manual

Owner's Manual

82056900 Revision A — 11/7/96

Model MT2834ZPW

This publication may not be reproduced, in whole or in part, without prior ex-

Multi-Tech Systems, Inc. makes no representations or warranties with respect

to the contents hereof and specifically disclaims any implied warranties of mer-

chantability or fitness for any particular purpose. Furthermore, Multi-Tech Sys-

tems, Inc. reserves the right to revise this publication and to make changes from

time to time in the content hereof without obligation of Multi-Tech Systems, Inc.

to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Date Description

A 11/7/96 Manual released.

Trademarks

MultiModem, MultiModemZPW, Multi-Tech, and the Multi-Tech logo are trade-

marks of Multi-Tech Systems, Inc.

Pentium is a registered trademark of Intel Corporation. MNP is a registered

trademark of Microcom Inc. Microsoft, Windows, and Windows 95 are either

registered trademarks or trademarks of Microsoft Corporation in the United

States and/or other countries.

Patents

This product is covered by one or more of the following U.S. Patent numbers:

5,301,274; 5,452,289; 5,535,204

. Other patents pending.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Phone:

612-785-3500 or 800-328-9717

Tech Support:

800-972-2439

BBS:

612-785-3702 or 800-392-2432

Fax:

612-785-9874

FaxBack:

612-717-5888

Web Site:

www.multitech.com

FTP Site:

ftp.multitech.com

Tech Writer: [email protected]

Contents

Chapter 1 - Intorduction and Description

Congratulations ............................................................................................ 6

Features........................................................................................................ 6

Data ....................................................................................................... 6

Fax ......................................................................................................... 7

Voice ...................................................................................................... 7

What is in Your Modem Package? ............................................................... 8

Manual Organization .................................................................................... 8

Section I: Getting Started...................................................................... 8

Section II: Modem Installation............................................................... 8

Section III: Using Your Modem.............................................................. 9

Section IV: Troubleshooting .................................................................. 9

Typographic Conventions........................................................................... 10

Chapter 2 - Installing Your Modem

Introduction................................................................................................. 12

What You’ll Need ........................................................................................ 12

We supply ............................................................................................ 12

You supply ........................................................................................... 12

Safety Warnings ......................................................................................... 13

Installation .................................................................................................. 13

Step 1: Install the MT2834ZPW into the Computer............................ 14

Step 2: Connect the Phone Line......................................................... 15

Step 3: Connect a Microphone and Speaker ..................................... 16

Step 4: Install the Windows 95 Drivers............................................... 17

Chapter 3 - Testing Your Installation

Introduction................................................................................................. 20

Step 1: Check the COM Port Installation ................................................... 20

Step 2: Call the Multi-Tech BBS................................................................. 22

How to Run MultiModemZPW Help .................................................... 23

How to Remove Your Old Modem from Windows 95 ......................... 24

Step 3: Send a Fax..................................................................................... 25

Other Ways to Access Microsoft Fax .................................................. 26

Step 4: Test the Voice Function ................................................................. 27

Answering Machine Test ..................................................................... 27

Loopback Test ..................................................................................... 27

Speakerphone Test ............................................................................. 28

Chapter 4 - Configuring Your

Communications Software

Introduction................................................................................................. 30

Configuring Communications Software ..................................................... 30

Chapter 5 - Controlling Your Modem

AT Commands ............................................................................................ 34

S-Registers ................................................................................................. 45

Result Codes .............................................................................................. 47

Chapter 6 - Solving Problems

Introduction................................................................................................. 50

Initial Checklist............................................................................................ 50

Common Problems ..................................................................................... 51

The Modem Does Not Respond to Commands.................................. 51

The Modem Dials But Cannot Make a Connection ............................ 53

The Modem Disconnects While Online .............................................. 55

The Modem Cannot Connect When Answering ................................. 56

File Transfer Appears Slower Than It Should Be ............................... 56

Data Is Being Lost ............................................................................... 56

There Are Garbage Characters on the Monitor .................................. 57

Fax and Data Software Won’t Run at the Same Time ....................... 57

Chapter 7 - Warranty, Service and Tech Support

Introduction................................................................................................. 60

Limited Warranty ........................................................................................ 60

Technical Support ....................................................................................... 61

Recording Modem Information............................................................ 61

Service ........................................................................................................ 62

The Multi-Tech BBS.................................................................................... 63

Logging on to the Multi-Tech BBS ...................................................... 63

Downloading a File.............................................................................. 63

Reading a Message ............................................................................ 65

Leaving a Message ............................................................................. 65

Bulletins ............................................................................................... 65

About CompuServe .................................................................................... 66

About the Internet....................................................................................... 66

About the Multi-Tech Fax-Back Service ..................................................... 67

Appendices

Appendix A: Regulatory Compliance ......................................................... 70

Appendix B: Technical Specifications ........................................................ 80

Appendix C: ASCII Conversion Chart ........................................................ 83

Index

Chapter 1 - Intorduction and Description

MT2834ZPW Owner’s Manual

Congratulations

Congratulations on your purchase of one of the finest internal data/fax/

voice modems available today: the MultiModemZPW™from Multi-Tech

Systems.

The MultiModemZPW is an internal, half-length, fax modem card that

can be plugged into any 16-bit ISA expansion slot. Its unique

controllerless design uses your personal computer’s processing power

to handle many communication functions normally done by the modem,

a feature that gives the MultiModemZPW significant flexibility and

upgrade potential as faster microprocessors become available.

This owner’s manual will help you to install, configure, use, and

troubleshoot your modem.

Features

The MultiModemZPW is a full-featured internal data/fax/voice modem

designed for Pentium computers running the Windows® 95 operating

system. General features include:

• Easy Windows 95 Plug-and-Play (PnP) installation.

• Compliance with major ITU-T, TIA, and EIA international standards

to ensure compatibility with other modems.

• Discrimination between data, fax, and voice calls.

• Caller ID to identify your caller’s phone number.

• Compliance with the V.80 standard, allowing video conferencing

over analog telephone lines with any H.324 video phone system.

Data

• Supports the enhanced ITU-T V.34 standard, with data

transmission speeds to 33.6K bps, while also maintaining

compatibility with lower-speed modems, including the AT&T®

V.32terbo open standard.

• Supports asynchronous data rates at 33.6K, 31.2K, 28.8K, 26.4K,

24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9600, 4800, 2400, 1200,

and 0–300 bps.

• Automatic fallback to slower speeds in noisy line conditions, and

fall-forward to faster speeds as conditions improve.

Chapter 1 - Introduction and Description

• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.

• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

• Automatic disabling of compression when transferring already-

compressed files.

• Autodial, redial, pulse (rotary) and touch-tone dial.

• Dial tone and busy signal detection for reliable call-progress

detection.

• Compatibility with the standard AT command set used by most

communication programs.

• Stores up to four telephone numbers.

Fax

• Supports V.17, Group 3 fax communication standards, allowing it to

communicate with other fax modems as well as with fax machines.

• Responds to Class 1 fax commands, enabling it to exchange

editable and encrypted faxes with other Windows 95 computers.

• Sends and receives faxes from your computer at 14,400 bps, 9600

bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.

Voice

• Full-duplex speakerphone support with adjustable speaker volume

control. Can record and play back answering machine messages

using optional microphone and speaker.

• Remote/local telephone answering machine (TAM) capabilities

include voice mail control, record/playback, and call screening.

• Supports the TIA/EIA IS-101 AT+V voice command set.

MT2834ZPW Owner’s Manual

What is in Your Modem Package?

Your MultiModemZPW package should contain the following items:

• One MultiModemZPW internal fax modem card

• One MultiModemZPW Drivers disk

• One telephone cable

• Communications software and reference manual

• One brochure with a warranty card

• This

MultiModemZPW Owner’s Manual

If any of these items are missing, please contact Multi-Tech Systems or

your dealer/distributor.

Manual Organization

This manual contains four sections:

Section I: Getting Started

Chapter 1: Introduction and Description

This chapter introduces the MT2834ZPW, briefly describing its features

and package contents. It also describes the typographic conventions

used in this manual.

Section II: Modem Installation

Chapter 2: Installing Your Modem

This chapter describes first how to install the modem in your computer

and connect it to a telephone, telephone line, microphone, and speaker.

It also describes how to install the modem’s drivers in Windows 95.

Chapter 3: Testing Your Installation

This chapter describes several tests you can make to confirm that your

installation is working correctly. The tests, which include step-by-step

instructions for downloading a file and sending a fax, also serve as

minitutorials for those who are new to online communications concepts.

Chapter 1 - Introduction and Description

Section III: Using Your Modem

Chapter 4: Configuring Your Communications Software

This chapter helps you get the most from your modem by describing

how to configure communications software written for older operating

systems, as well as for Windows 95.

Chapter 5: Controlling Your Modem

This chapter contains concise descriptions of the AT commands that

control your modem; its S-registers, which affect how the commands

work; and its result codes, which provide you and your software with

operational feedback.

Section IV: Troubleshooting

Chapter 6: Solving Problems

This chapter describes some common problems you may run into with

your modem, and how to solve them.

Chapter 7: Warranty, Service, and Technical Support

This chapter contains the terms of your warranty and describes how to

get help from Multi-Tech Systems for problems you cannot resolve

yourself. It includes our technical support phone number, and how to

access us through our BBS, the Internet, CompuServe, and our fax-

back service.

Appendices

Appendix A: Regulatory Compliance

Appendix B: Technical Specifications

Appendix C: ASCII Conversion Chart

MT2834ZPW Owner’s Manual

Typographic Conventions

This manual uses the following typographic conventions:

You type this Text entered by you is shown in boldface.

Spell the entry exactly as shown, using upper

and/or lower case type. However, when you

see <CR>, press the ENTER key; do not spell it

as shown.

AT command

Bold, italicized type is used for an AT or

S-register command, but only when we do not

intend you to type it.

Screen message

Italics are used for screen messages in addition

to conventional uses, such as book and manual

titles.

KEYBOARD KEY Names of keyboard keys are shown in all caps

(e.g., BACKSPACE).

<Function Key> Angle brackets indicate a non-literal entry. For

example, <CR> represents the carriage return

character that is sent by the key labeled “Enter”

on most keyboards.

D:\PATH\FILENAME File name and/or path. In the following

example, a request for a file path is indicated

as:

D:\PATH\FILENAME

D is the drive, and PATH

is the full directory

path where the file is found.

ENTER, <CR> Instructs you to press the Return, Enter, or

Carriage Return key (depending on how your

keyboard is marked).

ALT+X, CTRL+X Instructs you to hold down the ALT or CTRL

key while you press the key represented by

0, O Please note the difference between a zero and

the letter

. This is a zero: 0. This is a capital

: O.

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