Multitech MultiModem MT2834ZPW Manuel utilisateur
Model MT2834ZPW
Owner’s Manual
Owner's Manual
82056900 Revision A — 11/7/96
Model MT2834ZPW
Copyright © 1996 by Multi-Tech Systems, Inc.
This publication may not be reproduced, in whole or in part, without prior ex-
pressed written permission from Multi-Tech Systems, Inc. All rights reserved.
Multi-Tech Systems, Inc. makes no representations or warranties with respect
to the contents hereof and specifically disclaims any implied warranties of mer-
chantability or fitness for any particular purpose. Furthermore, Multi-Tech Sys-
tems, Inc. reserves the right to revise this publication and to make changes from
time to time in the content hereof without obligation of Multi-Tech Systems, Inc.
to notify any person or organization of such revisions or changes.
Record of Revisions
Revision Date Description
A 11/7/96 Manual released.
Trademarks
MultiModem, MultiModemZPW, Multi-Tech, and the Multi-Tech logo are trade-
marks of Multi-Tech Systems, Inc.
Pentium is a registered trademark of Intel Corporation. MNP is a registered
trademark of Microcom Inc. Microsoft, Windows, and Windows 95 are either
registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
Patents
This product is covered by one or more of the following U.S. Patent numbers:
5,301,274; 5,452,289; 5,535,204
. Other patents pending.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Phone:
612-785-3500 or 800-328-9717
Tech Support:
800-972-2439
BBS:
612-785-3702 or 800-392-2432
Fax:
612-785-9874
FaxBack:
612-717-5888
Web Site:
www.multitech.com
FTP Site:
ftp.multitech.com
Contents
Chapter 1 - Intorduction and Description
Congratulations ............................................................................................ 6
Features........................................................................................................ 6
Data ....................................................................................................... 6
Fax ......................................................................................................... 7
Voice ...................................................................................................... 7
What is in Your Modem Package? ............................................................... 8
Manual Organization .................................................................................... 8
Section I: Getting Started...................................................................... 8
Section II: Modem Installation............................................................... 8
Section III: Using Your Modem.............................................................. 9
Section IV: Troubleshooting .................................................................. 9
Typographic Conventions........................................................................... 10
Chapter 2 - Installing Your Modem
Introduction................................................................................................. 12
What You’ll Need ........................................................................................ 12
We supply ............................................................................................ 12
You supply ........................................................................................... 12
Safety Warnings ......................................................................................... 13
Installation .................................................................................................. 13
Step 1: Install the MT2834ZPW into the Computer............................ 14
Step 2: Connect the Phone Line......................................................... 15
Step 3: Connect a Microphone and Speaker ..................................... 16
Step 4: Install the Windows 95 Drivers............................................... 17
Chapter 3 - Testing Your Installation
Introduction................................................................................................. 20
Step 1: Check the COM Port Installation ................................................... 20
Step 2: Call the Multi-Tech BBS................................................................. 22
How to Run MultiModemZPW Help .................................................... 23
How to Remove Your Old Modem from Windows 95 ......................... 24
Step 3: Send a Fax..................................................................................... 25
Other Ways to Access Microsoft Fax .................................................. 26
Step 4: Test the Voice Function ................................................................. 27
Answering Machine Test ..................................................................... 27
Loopback Test ..................................................................................... 27
Speakerphone Test ............................................................................. 28
Chapter 4 - Configuring Your
Communications Software
Introduction................................................................................................. 30
Configuring Communications Software ..................................................... 30
Chapter 5 - Controlling Your Modem
AT Commands ............................................................................................ 34
S-Registers ................................................................................................. 45
Result Codes .............................................................................................. 47
Chapter 6 - Solving Problems
Introduction................................................................................................. 50
Initial Checklist............................................................................................ 50
Common Problems ..................................................................................... 51
The Modem Does Not Respond to Commands.................................. 51
The Modem Dials But Cannot Make a Connection ............................ 53
The Modem Disconnects While Online .............................................. 55
The Modem Cannot Connect When Answering ................................. 56
File Transfer Appears Slower Than It Should Be ............................... 56
Data Is Being Lost ............................................................................... 56
There Are Garbage Characters on the Monitor .................................. 57
Fax and Data Software Won’t Run at the Same Time ....................... 57
Chapter 7 - Warranty, Service and Tech Support
Introduction................................................................................................. 60
Limited Warranty ........................................................................................ 60
Technical Support ....................................................................................... 61
Recording Modem Information............................................................ 61
Service ........................................................................................................ 62
The Multi-Tech BBS.................................................................................... 63
Logging on to the Multi-Tech BBS ...................................................... 63
Downloading a File.............................................................................. 63
Reading a Message ............................................................................ 65
Leaving a Message ............................................................................. 65
Bulletins ............................................................................................... 65
About CompuServe .................................................................................... 66
About the Internet....................................................................................... 66
About the Multi-Tech Fax-Back Service ..................................................... 67
Appendices
Appendix A: Regulatory Compliance ......................................................... 70
Appendix B: Technical Specifications ........................................................ 80
Appendix C: ASCII Conversion Chart ........................................................ 83
Index
Chapter 1 - Intorduction and Description
MT2834ZPW Owner’s Manual
6
Congratulations
Congratulations on your purchase of one of the finest internal data/fax/
voice modems available today: the MultiModemZPW™from Multi-Tech
Systems.
The MultiModemZPW is an internal, half-length, fax modem card that
can be plugged into any 16-bit ISA expansion slot. Its unique
controllerless design uses your personal computer’s processing power
to handle many communication functions normally done by the modem,
a feature that gives the MultiModemZPW significant flexibility and
upgrade potential as faster microprocessors become available.
This owner’s manual will help you to install, configure, use, and
troubleshoot your modem.
Features
The MultiModemZPW is a full-featured internal data/fax/voice modem
designed for Pentium computers running the Windows® 95 operating
system. General features include:
• Easy Windows 95 Plug-and-Play (PnP) installation.
• Compliance with major ITU-T, TIA, and EIA international standards
to ensure compatibility with other modems.
• Discrimination between data, fax, and voice calls.
• Caller ID to identify your caller’s phone number.
• Compliance with the V.80 standard, allowing video conferencing
over analog telephone lines with any H.324 video phone system.
Data
• Supports the enhanced ITU-T V.34 standard, with data
transmission speeds to 33.6K bps, while also maintaining
compatibility with lower-speed modems, including the AT&T®
V.32terbo open standard.
• Supports asynchronous data rates at 33.6K, 31.2K, 28.8K, 26.4K,
24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9600, 4800, 2400, 1200,
and 0–300 bps.
• Automatic fallback to slower speeds in noisy line conditions, and
fall-forward to faster speeds as conditions improve.
Chapter 1 - Introduction and Description
7
• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.
• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.
• Automatic disabling of compression when transferring already-
compressed files.
• Autodial, redial, pulse (rotary) and touch-tone dial.
• Dial tone and busy signal detection for reliable call-progress
detection.
• Compatibility with the standard AT command set used by most
communication programs.
• Stores up to four telephone numbers.
Fax
• Supports V.17, Group 3 fax communication standards, allowing it to
communicate with other fax modems as well as with fax machines.
• Responds to Class 1 fax commands, enabling it to exchange
editable and encrypted faxes with other Windows 95 computers.
• Sends and receives faxes from your computer at 14,400 bps, 9600
bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.
Voice
• Full-duplex speakerphone support with adjustable speaker volume
control. Can record and play back answering machine messages
using optional microphone and speaker.
• Remote/local telephone answering machine (TAM) capabilities
include voice mail control, record/playback, and call screening.
• Supports the TIA/EIA IS-101 AT+V voice command set.
MT2834ZPW Owner’s Manual
8
What is in Your Modem Package?
Your MultiModemZPW package should contain the following items:
• One MultiModemZPW internal fax modem card
• One MultiModemZPW Drivers disk
• One telephone cable
• Communications software and reference manual
• One brochure with a warranty card
• This
MultiModemZPW Owner’s Manual
If any of these items are missing, please contact Multi-Tech Systems or
your dealer/distributor.
Manual Organization
This manual contains four sections:
Section I: Getting Started
Chapter 1: Introduction and Description
This chapter introduces the MT2834ZPW, briefly describing its features
and package contents. It also describes the typographic conventions
used in this manual.
Section II: Modem Installation
Chapter 2: Installing Your Modem
This chapter describes first how to install the modem in your computer
and connect it to a telephone, telephone line, microphone, and speaker.
It also describes how to install the modem’s drivers in Windows 95.
Chapter 3: Testing Your Installation
This chapter describes several tests you can make to confirm that your
installation is working correctly. The tests, which include step-by-step
instructions for downloading a file and sending a fax, also serve as
minitutorials for those who are new to online communications concepts.
Chapter 1 - Introduction and Description
9
Section III: Using Your Modem
Chapter 4: Configuring Your Communications Software
This chapter helps you get the most from your modem by describing
how to configure communications software written for older operating
systems, as well as for Windows 95.
Chapter 5: Controlling Your Modem
This chapter contains concise descriptions of the AT commands that
control your modem; its S-registers, which affect how the commands
work; and its result codes, which provide you and your software with
operational feedback.
Section IV: Troubleshooting
Chapter 6: Solving Problems
This chapter describes some common problems you may run into with
your modem, and how to solve them.
Chapter 7: Warranty, Service, and Technical Support
This chapter contains the terms of your warranty and describes how to
get help from Multi-Tech Systems for problems you cannot resolve
yourself. It includes our technical support phone number, and how to
access us through our BBS, the Internet, CompuServe, and our fax-
back service.
Appendices
Appendix A: Regulatory Compliance
Appendix B: Technical Specifications
Appendix C: ASCII Conversion Chart
MT2834ZPW Owner’s Manual
10
Typographic Conventions
This manual uses the following typographic conventions:
You type this Text entered by you is shown in boldface.
Spell the entry exactly as shown, using upper
and/or lower case type. However, when you
see <CR>, press the ENTER key; do not spell it
as shown.
AT command
Bold, italicized type is used for an AT or
S-register command, but only when we do not
intend you to type it.
Screen message
Italics are used for screen messages in addition
to conventional uses, such as book and manual
titles.
KEYBOARD KEY Names of keyboard keys are shown in all caps
(e.g., BACKSPACE).
<Function Key> Angle brackets indicate a non-literal entry. For
example, <CR> represents the carriage return
character that is sent by the key labeled “Enter”
on most keyboards.
D:\PATH\FILENAME File name and/or path. In the following
example, a request for a file path is indicated
as:
D:\PATH\FILENAME
D is the drive, and PATH
is the full directory
path where the file is found.
ENTER, <CR> Instructs you to press the Return, Enter, or
Carriage Return key (depending on how your
keyboard is marked).
ALT+X, CTRL+X Instructs you to hold down the ALT or CTRL
key while you press the key represented by
X.
0, O Please note the difference between a zero and
the letter
O
. This is a zero: 0. This is a capital
O
: O.
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