Multitech CallFinder CF100FX2-G Manuel utilisateur

CallFinder®GSM

Cellular Gateway

CF100FX2-G

User Guide

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 2

User Guide

CallFinder®GSM Cellular Gateway, Model CF100FX2-G

S000420E, Revision E

This publication may not be reproduced, in whole or in part, without prior expressed written permission from

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from

time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or

organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product

documentation.

Record of Revisions

Revision Date Description

A 11/03/06 Initial release. Version 1.10. Includes the Waste Electrical and Electronic Equipment

Statement.

B 04/24/07 Add AT commands, update tech support contact list, revise warranty statement, and add

items to Safety Warnings Telecom.

C 10/04/07 Update tech support list and activation procedures.

D 04/30/08 Remove CDMA version from manual and update power supply information.

E 07/10/08 Incoming DTMF tone detection notice.

Trademarks

Registered trademarks of Multi-Tech Systems, Inc. include CallFinder GSM, MultiModem, the Multi-Tech logo, and Multi-

Tech. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All products or

technologies are the trademarks or registered trademarks of their respective holders.

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: [email protected]k +(44) 118 959 7774

U.S., Canada, all others: [email protected]m (800) 972-2439 -or- 763-717-5863

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763) 785-3500 or (800) 328-9717

Fax 763-785-9874

http://www.multitech.com

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 3

Table of Contents

CHAPTER 1–INTRODUCTION AND PRODUCT DESCRIPTION .........................................................................................4

Introduction...................................................................................................................................................................... 4

Application Example ....................................................................................................................................................... 4

Ship Kit Contents............................................................................................................................................................. 5

Mechanical Mounting...................................................................................................................................................... 5

Safety Warnings............................................................................................................................................................... 6

Safety Warnings Telecom .......................................................................................................................................... 6

RF Interference Issues............................................................................................................................................... 7

Specifications .................................................................................................................................................................. 7

AT Commands ................................................................................................................................................................. 8

CHAPTER 2–GETTING STARTED ...............................................................................................................................9

Step 1. Obtain a Wireless Account................................................................................................................................. 9

Step 2. Set Voice/Data Switch and Connect Antenna, Serial Cable, & Power.......................................................... 10

Front Panel LEDs..................................................................................................................................................... 11

CallFinder LED Descriptions..................................................................................................................................... 11

Step 3. Using AT Commands to Verify Signal Strength and Network Registration................................................. 11

3A. Open the Communications Program.................................................................................................................. 11

3B. Verify Signal Strength ........................................................................................................................................ 13

3C. Checking Network Registration and Roaming Status ........................................................................................ 13

Step 4. A Reminder about FXO/FXS Status................................................................................................................. 13

CHAPTER 3–WIRELESS ANTENNAS ........................................................................................................................14

The Antenna................................................................................................................................................................... 14

GSM Antennas......................................................................................................................................................... 14

GSM Radio Characteristics ...................................................................................................................................... 14

Antenna.................................................................................................................................................................... 14

CHAPTER 4–WIRELESS CALLFINDER APPLICATION OPTIONS ..................................................................................15

CHAPTER 5–TROUBLESHOOTING............................................................................................................................22

General Troubleshooting Tips...................................................................................................................................... 22

GSM Specific Troubleshooting Tips............................................................................................................................ 22

APPENDIX A–WARRANTY AND REPAIR POLICIES ....................................................................................................23

APPENDIX B–WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT............................................................................25

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 4

Chapter 1 – Introduction and Product

Description

Introduction

This User Guide describes the CallFinder ® Cellular Gateway: the CF100FX2-G; a GSM model with connectors

for both the FXS and FXO telephony interfaces.

The CallFinder cellular gateway connects to a PBX trunk line, a PBX extension line, or to a single PSTN (POTS)

line. It routes incoming and outgoing calls through the wireless network. Users can take advantage of the lower

costs that cellular networks offer under certain circumstances (like free calling between cellular phones from the

same provider, and free/reduced costs for weekend and night-time calls initiated on cellular phones). The

CallFinder can also be used to bring phone service to an area where land lines are not available or for

emergency access to the cellular network from a PBX.

Interfaces, Activation, & Configuration

The CF100FX2-G will connect to either an FXS or FXO interface; FXS is the default factory setting. The

CF100FX2-G is activated by inserting a SIM from a cellular provider; no AT commands are required for this.

Configuration is done through Multi-Tech specific AT commands.

Application Example

Chapter 1: Introduction and Product Description

Ship Kit Contents

The Wireless CallFinder is shipped with the following:

• One CallFinder Cellular Gateway unit.

• An interchangeable power supply.

• Four rubber feet for desktop placement.

• One printed Quick Start Guide.

• One CallFinder Cellular Gateway product CD that contains documentation.

• One RJ11 phone cable.

• One serial cable.

• One antenna.

When unpacking the Wireless CallFinder from its box, check to see that all of the items listed above are present.

Extra Items That You May Need:

•A small needle-nosed pliers for inserting the SIM card.

•A serial-to-USB 2.0 adapter if your command computer lacks a serial port but has a USB 2.0 port.

Mechanical Mounting

If you intend to mount the CF100 on a flat surface, use the dimensions provided on the figure below.

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 5

Chapter 1: Introduction and Product Description

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 6

Safety Warnings

Handling Precautions

All devices must be handled with certain precautions to avoid damage due to the accumulation of static

charge. Although input protection circuitry has been incorporated into the devices to minimize the effect of

this static build up, proper precautions should be taken to avoid exposure to electrostatic discharge during

handling and mounting.

Caution: Maintain a separation distance of at least 20 cm (8 inches) between the

transmitter’s antenna and the body of the user or nearby persons. The modem is not

designed for, nor intended to be, used in applications within 20 cm (8 inches) of the body

of the user.

Safety Recommendations for Rack Installations

•Ensure proper installation in a closed or multi-unit enclosure by following the recommended installation as

defined by the enclosure manufacturer.

•If installing the wireless CallFinder in a closed or multi-unit enclosure, ensure adequate airflow so that the

maximum recommended ambient temperature is not exceeded.

•Do not place the device directly on top of other equipment or place other equipment directly on top of this

device.

•Ensure that the device is properly connected to earth ground via a grounded power cord. If a power strip

is used, ensure that the power strip also provides adequate grounding.

•Ensure that the main supply circuit is capable of handling the load. See the power label on the device for

requirements.

•Maximum ambient temperature is 50 degrees Celsius.

•This device should be installed by qualified personnel.

•Only connect like circuits; e.g., connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and

TN (Telecommunications Network) circuits to TN circuits.

Safety Warnings Telecom

•Never install telephone wiring during a lightning storm.

•This product must be disconnected from power source and telephone network interface when servicing.

•This product is to be used with UL and cUL listed computers.

•Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at

the network interface.

•Use caution when installing or modifying telephone lines.

•Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote

risk of electrical shock from lightning.

•Do not use the telephone to report a gas leak in the vicinity of the leak.

•To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

•Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

•Do not connect the FXS port to an outside line (PSTN).

•Connect this product only to an indoor antenna.

•This product is not intended for use on a cable distribution system.

Chapter 1: Introduction and Product Description

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 7

RF Interference Issues

It is important to follow any special regulations regarding the use of radio equipment due in particular to the

possibility of radio frequency, RF, interference. Please follow the safety advice given below carefully.

•Switch OFF your Wireless CallFinder when in an aircraft. The use of cellular telephones in an aircraft may

endanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this

instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action

or both.

•Switch OFF your Wireless CallFinder when around gasoline or diesel-fuel pumps and before filling your

vehicle with fuel.

•Switch OFF your Wireless CallFinder in hospitals and any other place where medical equipment may be

in use.

•Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting

operations are in progress.

•There may be a hazard associated with the operation of your Wireless CallFinder close to inadequately

protected personal medical devices such as hearing aids and pacemakers. Consult the manufacturers of

the medical device to determine if it is adequately protected.

•Operation of your Wireless CallFinder close to other electronic equipment may also cause interference if

the equipment is inadequately protected. Observe any warning signs and manufacturers’

recommendations.

Specifications

Features CF100FX2-G GSM Modem

Performance GPRS Class 12

Band, Frequency Dual-band 850/1900 or 900/1800 MHz GSM/GPRS

Voice Features Half rate (HR), Full rate (FR), Enhanced full rate (EHR), echo cancellation, noise

reduction (option), telephony and Dual Tone Multi Frequency (DTMF) transmission,

emergency calls

Antenna

Connectors RF Antenna: 50 ohm SMA (female connector)

SIM Connecto

Standard 3V SIM receptacle

Interface

Connectors 9-pin female DB9

Power

Connectors 2.5mm miniature screw

oice Connector

1 RJ11 FXS port, 1 RJ11 FXO port.

Power

Requirements 7V to 12 VDC

Power

Consumption 6 watts

Physical

Description 7 7/16” W x 6 1/8” D x1 1

4” H (16.4cm x 15.6 cm x 3.2 cm)

1 lb. 3.8 oz (561.33 grams)

Operating

Temperature 0°to +50°C

(+32 to +100 degrees F)

Storage

Temperature -40°to +85°C

Humidity Relative humidity: 25% to 85% non-condensing

Certifications FCC part 15 class "A",

CE mark,

UL 60950

Command

Interface autobaud speeds 115200, 57600, 38400, 9600 (bps); proprietary AT commands

Miscellaneous

T Command Compatible

Desktop or panel mounting

Carrier approved

Numerous LEDs display status

Embedded TCP/IP stack

Two year warranty

Chapter 1: Introduction and Product Description

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 8

AT Commands

The AT commands listed below are those supported by the CallFinder CF100 unit when its VOICE/DATA

switch is in the VOICE position. These are Multi-Tech-specific AT commands.

Command Values Description

ATI -- Returns model number of CallFinder unit.

ATI1 -- Returns CallFinder’s software version.

AT&F -- Resets parameter values to factory defaults.

AT>AD=

<cr>

= 0 or 1

= 0/1 turns autodial feature off/on. CallFinder must be set to

FXO and connected to a station port (extension) of the PBX. If

autodial feature is enabled and a party at another PBX extension

calls the CallFinder extension, the CallFinder will answer the call

and will immediately direct it to the number, n, specified in the

command ATDnA<cr>. Typically, the auto-dialed number would be

on the cellular network to which the CallFinder is subscribed, but

the destination could be any number (up to 10 digits).

ATDnA<cr> nis phone

number of

up to 10

digits

This command specifies the number to which the autodial call

ill

be directed.

AT>AD?<cr> -- Reports the status (off/on) of the autodial function and the stored

phone number.

AT>FXS -- Sets unit to FXS mode.

AT>FXO -- Sets unit to FXO mode.

AT>HFX=0 0 HFX function is off.

AT>HFX=1 1 Used in voice mode. Causes CallFinder port to open tip and ring

for 4 seconds and causes the PBX port to disconnect when the

cellular side hangs up.

AT>HFX=2 2 Used in voice mode. Causes CallFinder port to open tip and ring

for 1.2 seconds and causes the PBX port to disconnect when the

cellular side hangs up.

AT>SPK= 0-4 Sets audio output level.

AT>MIC= 0-7 Sets audio input gain.

AT>CID= 0, 1 Turns on/off Caller ID signaling. 0= off; 1= on.

AT>MAX= 0-99 Sets Maximum call time. 0 = feature off;

1-99 = time limit in seconds.

AT>LR=0 Turns off both line reversal features.

AT>LR=1 Turns on billing line reversal feature.

AT>LR=2 Turns on ‘disconnect-on-line-reversal’ feature.

AT>LR=3 Turns on both line reversal features.

Query Commands

AT>fx? Returns FXS or FXO, depending on the current setting of the

telephony interface parameter.

AT>lr? Returns 0, 1, 2, or 3, depending on the current setting of the line

reversal feature.

AT>CID? Returns CallFinder unit’s status (0= off; 1= on) with regard to Caller

ID, that is, whether the Caller ID function is active or not.

Wireless CallFinder Models and the VOICE/DATA Switch

Configuration with AT commands must be done with the switch in the VOICE position. There is no current

use for the DATA setting. The DATA portion of this switch is available for future development.

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 9

Chapter 2 – Getting Started

Step 1. Obtain a Wireless Account

Obtain a GSM Network Accoun

1. Contact your GSM network agent to obtain an account and/or SIM card. Be sure to specify if you

want a data only, voice only or voice and data account.

2. Provide the agent with the CallFinder’s model number and IMEI number. Both are located on the

label on the bottom of the product. You will also need to provide information about billing and about

the wireless services/features you need.

3. After Activation, your agent or wireless provider will give you the following:

∗a SIM card, and

∗a phone number.

4. Install the SIM Card.

Note: The wireless CallFinder requires a SIM card (Subscriber Identity Module) to operate on a GSM

network. The GSM CallFinder will not operate without a SIM.

To install the SIM card:

∗Use a small screwdriver to remove the screw closest to the outside edge of the modem. Then

swing the loosened SIM slot cover up and over to the left.

∗Insert the SIM card into the SIM card slot. A small, needle-nosed plier may be useful for this.

The following graphic illustrates the correct SIM card orientation.

∗Verify that the SIM card fits properly; then replace the cover.

Chapter 2: Getting Started

Step 2. Set Voice/Data Switch and Connect

Antenna, Serial Cable, & Power

Voice/Data Switch

Be sure that the VOICE/DATA switch is in VOICE position before connecting the power cord. The

VOICE/DATA switch should always be in the VOICE position. The DATA position is for future potential

products.

Antenna

Connect a suitable antenna to the SMA connector. An antenna is supplied with each unit. See chapter one

of this manual for antenna/RF specifications; see chapter three of this manual for more details about

antennas.

Serial Cable

Connect the DB9-to-DB9 cable between the CallFinder’s RS-232 receptacle and a serial port on your

command computer.

Power

Plug one end of the power cord into the device and the other end onto a live power outlet.

Notes

•The PWR LED. The PWR LED lights after power-up.

•Serial-to-USB 2.0 adapters. If your command computer lacks a serial port, then you will need a serial-

to-USB2.0 adapter.

Antenna Power Supply & Connectors

Remove the protective

shipping cover. Attach the

appropriate interchangeable

blade piece to the power

supply module. Connect the

power lead from the power

supply module into the

power connection on the

CallFinder and tighten the

barrel lock. Now, plug the

power supply into your

power source.

Note: Use only the power

supply supplied with the unit.

Use of any other power

supply voids the warranty

and can damage the

modem.

Multi-Tech Systems, Inc. CallFinder GSM Cellular Gateway 10

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