Moneris IPP320 PIN Pad Manuel utilisateur

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Moneris®

iPP320 PIN Pad

Merchant Resource Center

Quick Install Guide

Need help?

Web: moneris.com/support

Email: onlinepayments@moneris.com

Toll-free: 1-866-319-7450

Record your Moneris merchant ID here:

____________________________________

Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide 1

Contents

Setting Up Your PIN Pad ...............................................................................................2

Before you get started................................................................................................................................3

Hardware setup: iPP320 PIN Pad using USB cable connection ......................................................................5

Hardware setup: iPP320 PIN Pad using serial cable connection ..................................................................10

Hardware setup: iPP320 PIN Pad using cloud pairing .................................................................................15

Configuring optional settings ....................................................................................................................22

Enabling/disabling tip prompting on the iPP320 PIN Pad ................................................................................23

Setting the iPP320 PIN Pad as the default card entry device...........................................................................23

Setting a default iPP320 PIN Pad for your login session...................................................................................24

Troubleshooting.......................................................................................................................................25

iPP320 PIN Pad error messages........................................................................................................................25

Merchant Resource Center error messages.....................................................................................................25

Merchant support.......................................................................................................26

Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide 2

Setting Up Your PIN Pad

Setting Up

Your PIN Pad

In this section, we go over everything you need to

know to set up your iPP320 PIN Pad.

In this section, we go over everything you need to

know to set up your iPP320 PIN Pad.

Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide 3

Before you get started

1. Please confirm that you received the following hardware from Moneris:

IPP320 PIN PAD

2. Please confirm that you received one of the following PIN Pad cables from Moneris:

PIN PAD USB CABLE

PIN PAD SERIAL CABLE

PIN PAD ETHERNET CABLE

POWER CABLE 1

1The power cable is included only with the PIN Pad serial cable or the PIN Pad Ethernet cable.

Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide 4

3. Ensure that you have the following elements:

Merchant Resource Center login credentials (username, store ID, and password).

Full admin permissions for your Merchant Resource Center user account.

If you received a PIN Pad USB cable:

Computer/PC2 (to access the Merchant Resource Center).

Note: A Web browser (Internet Explorer 8 or higher) with cookies enabled is required.

Internet connection (high speed recommended).

If you received a PIN Pad serial cable:

Computer/PC2(to access the Merchant Resource Center).

Note: A Web browser (Internet Explorer 8 or higher) with cookies enabled is required.

Internet connection (high speed recommended).

If you received a PIN Pad Ethernet cable (cloud):

Computer or mobile device (to access the Merchant Resource Center).

Note: If you want to access the Merchant Resource Center via computer/PC, you must have an up-

do-date Web browser (any browser) with cookies enabled.

Internet connection (high speed recommended).

Wired hi-speed Internet access point (e.g., a router/switch/hub/internal wiring –whatever is

applicable to the high-speed Internet service at your specific location), to which you will connect the

iPP320 PIN Pad.

Note: If your LAN has firewall restrictions on IP traffic to the Internet, ensure that the firewall is

configured so that the TCP port for SSL = 443. This port must be open to allow the iPP320 PIN Pad to

communicate with Moneris (https://ipterm.moneris.com).

4. Do one of the following:

If you have all the required hardware and elements, go to step 5.

If any of the above required hardware and/or elements are missing, contact us at 1-866-319-7450, or

email onlinepayments@moneris.com.

5. Based on the PIN Pad cable type that you received, follow the applicable setup procedure as referenced in

the table below:

PIN Pad cable type

Setup procedure:

USB

Go to Hardware setup: iPP320 PIN Pad using USB cable connection (page 5).

Serial

Go to Hardware setup: iPP320 PIN Pad using serial cable connection (page 10).

Ethernet

Go to Hardware setup: iPP320 PIN Pad using cloud pairing (page 15).

2Full admin permissions for your user account with the Java platform installed and enabled (free download available from java.com).

Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide 5

Hardware setup: iPP320 PIN Pad using USB cable connection

Follow these instructions to set up your iPP320 PIN Pad to use a USB connection to your computer.

1. Download and install the iPP320 PIN Pad USB driver

a. Visit https://github.com/moneris/.

b. When the "Moneris" page displays, locate the IPP320-PINpad-USB-driver link, and click on it.

c. When the "Moneris/IPP320-PINpad-USB-driver" page displays, locate the

TeliumUSBJungoDriverforWindows-v280.zip listing, and then save the zip file to your computer.

d. Unzip the TeliumUSBJungoDriverforWindows-v280.zip file, and click on the bundled executable (.exe) file

to begin the installation process.

e. When the installation dialog boxes display, continue clicking the Next button as prompted, and then click

on the Install button.

f. Once the driver is installed, go to step 2 (Connect the USB cable to the iPP320 PIN Pad and your computer)

below.

2. Connect the USB cable to the iPP320 PIN Pad and your computer

a. Plug the PIN Pad USB cable into the empty port on the underside of

the iPP320 PIN Pad.

b. Fold the latch down and press to secure the cable connection to the

iPP320 PIN Pad.

c. Plug the PIN Pad USB cable connector into a USB port on your

computer.

d. Wait while the iPP320 PIN Pad powers on.

e. When the "INIT REQUIRED" screen displays on the iPP320 PIN Pad,

go to step 3 (Access the iPP320 PIN Pad configuration menu) on

page 6.

INIT REQUIRED

PIN PAD

USB CABLE

LATCH

PORT

IPP320

PIN PAD

PIN PAD USB CABLE CONNECTOR

Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide 6

3. Access the iPP320 PIN Pad configuration menu

a. Ensure that the "INIT REQUIRED" screen is displayed.

b. Press the function keys in the following sequence: F2, F1, F3, and F4.

c. When the "MENU" screen (shown here) displays, go to step 3d of this

procedure.

If the "INIT REQUIRED" screen displays, go back to step 3b of this

procedure.

DISPLAY STATUS

CONFIGURATION

DISPLAY STATUS

d. Press the F2 key to scroll to CONFIGURATION, and press the green key.

DISPLAY STATUS

CONFIGURATION

e. When the "CONFIGURATION" screen displays, press the F4 key (YES).

f. Press the green key to continue.

CONFIGURATION

NO YES

YES

g. When the "LANGUAGE/LANGUE" screen displays, go to step 4 (Configure the

iPP320 PIN Pad for a USB cable connection) on page 7.

LANGUAGE/LANGUE

ENGL FRAN

ENGL

INIT REQUIRED

Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide 7

4. Configure the iPP320 PIN Pad for a USB cable connection

a. On the "LANGUAGE/LANGUE" screen, select the iPP320 PIN Pad's default

display language:

To enable English as the default language, press the F1 key (ENGL).

For enable French as the default language, press the F4 key (FRAN).

LANGUAGE/LANGUE

ENGL FRAN

ENGL

b. When the "CABLE TYPE" menu displays, press the green key (USB).

CABLE TYPE

USB

RS232

USB

c. When the "QR-CODE" screen displays, press the F4 key (OFF).

QR-CODE

ON OFF

OFF

d. When the "BEEP" screen displays, press the F1 key (ON).

BEEP

ON OFF

e. When the "PED SERIAL NUMBER" screen displays, press the green key

to continue.

Note: The serial number is the iPP320 PIN Pad's terminal ID, which is an

eight-digit number that starts with "61" (e.g., "61012345"). The terminal ID

is also printed on a sticker affixed to the iPP320 PIN Pad.

PED

SERIAL NUMBER

61012345

f. Wait while the IPP320 PIN Pad reboots.

PINPAD WILL

REBOOT IN

FEW SECONDS,

PLEASE WAIT

g. When the "INIT REQUIRED" screen displays, go to step 5 (Identify the com

port the iPP320 PIN Pad is using when connected to your computer) on

page 8.

INIT REQUIRED

Moneris® iPP320 PIN Pad Merchant Resource Center Quick Install Guide 8

5. Identify the com port the iPP320 PIN Pad is using when connected to your computer

a. Identify which com port the iPP320 PIN Pad is using while it is connected to your computer: This com port

will be named "SAGEM TELIUM".

Note: If you are unsure about how to identify the com ports used by peripheral devices connected to your

computer, refer to the documentation for your computer's operating system.

b. Identify the "SAGEM TELIUM" com port number.

Note: If you are unsure about how to identify com port numbers on your computer, refer to the

documentation for your computer's operating system.

c. Go to step 6 (Configure the Merchant Resource Center com port setting for your user account) below.

6. Configure the Merchant Resource Center com port setting for your user account

a. Log into your Merchant Resource Center store (visit https://www3.moneris.com/mpg, enter your login

credentials in the fields, and click on the Submit button).

b. On the menu bar, click on Firstname_Lastname > Account Settings.

c. When the "Account Settings" page displays, locate the "Pinpad COM Port" area.

d. In the Pinpad COM Port field, enter the com port (number) that the iPP320 PIN Pad is using while it is

connected to your computer.

e. Click on the Save COM port button.

f. When the "success" message displays above the button, log out of the Merchant Resource Center, and close

your browser.

g. Go to step 7 (Initialize the iPP320 PIN Pad) on page 9.

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