Ingenico ICMPsi Manuel utilisateur

Payments

Global Payments

iCMPsi Mobile POS

Quick Reference Guide

July 2019

Table of Contents

1 – Introduction ............................................................................... 4

2 – General Tips ............................................................................. 4

3 – Basic Terminal Operations ....................................................... 5

Before You Begin............................................................... 5

How to use this Guide........................................................ 5

Unpacking the Box............................................................. 5

Terminal ON/OFF .............................................................. 6

Setting Up the Terminal for the First Time......................... 6

Terminal Keyboard............................................................. 6

Data Entry .......................................................................... 7

4 – Password Protection...............................................................10

Administrator Menu.......................................................... 10

Password Management ................................................... 10

5 – Change Language (English/French) ......................................12

6 – Pairing The iCMPsi With A Mobile Device .............................13

To Pair with an iOS or Android Device ............................ 13

To Verify the Paired Mobile Device ................................. 14

7 – Accepting Payment Cards ......................................................15

To Conduct a Chip Card Transaction .............................. 15

To Conduct a Magnetic Stripe Transaction ..................... 15

To Conduct a Contactless Transaction............................ 16

8 – Sale (Credit Or Debit) .............................................................17

9 – Void (Credit Or Debit) .............................................................20

10 – Pre-Auth And Completion (Optional)....................................21

11 – Return ...................................................................................22

12 – Performing A Settlement (Closing The Terminal).................23

13 – Demo Mode .......................................................................... 23

14 – Clerk Settings .......................................................................24

Add Clerk ID..................................................................... 24

Delete Clerk ID................................................................. 25

Clerk Prompt .................................................................... 25

Clerk Wording .................................................................. 25

15 – Terminal Security..................................................................26

Use Passwords for Protection ......................................... 26

Terminal Security ............................................................. 26

Terminal in Its Environment ............................................. 27

16 – Cleaning................................................................................ 27

17 – Service And Support............................................................. 27

Returning a Terminal for Service ..................................... 28

18 – Terminal Specifications ........................................................28

1 – Introduction

Global Payments offers merchants a wide variety of leading payment

technology solutions, all from one reliable source. As one of the

world’s largest and most trusted payment technology solution

providers, Global Payments combines industry-leading expertise with

over 50 years of Canadian-specific experience. This power

combination allows us to deliver comprehensive solutions that are

personalized to your needs.

This guide is your primary source of information for operating, setting

up and installing the Global Payments iCMPsi mobile point-of-sale

(POS) terminal. For terminal-related questions or support, please

contact Global Payments Customer Care.

2 – GENERAL TIPS

The following tips provided will ensure you always continue to

process smoothly with Global Payments Canada:

1. This reference guide contains information on the features and

functions capable on your terminal, as well as basic

troubleshooting techniques. Keep this guide in an easy-to-find

location.

2. Perform a settlement daily; this ensures that your funds are

constantly deposited into your bank account on a regular basis.

3. Change your supervisor password frequently to ensure you

protect yourself from unauthorized use of your terminal.

4. If you have a problem with your terminal, check your Bluetooth®

connection and attempt to reboot the terminal.

5. The Global Payments Canada customer service line is open 24

hours a day, 7 days a week, to ensure there is always someone

available to assist you.

3 – BASIC TERMINAL OPERATIONS

Before You Begin

For set-up instructions, refer to p. 5.

CAUTION:

Due to risk of shock or terminal damage, do not

use the terminal near water, in a wet basement,

bathtub, washbowl, kitchen sink, laundry tub or

near a swimming pool. Do not use terminal in

flammable environments or near gas pumps.

How to use this Guide

The iCMPsi mobile terminal contains both ATM-style buttons (screen

function keys) for variable screen menu selection options and pre-

configured numeric key pad and function buttons. Variable on-screen

menus will appear in bold throughout this guide. Press the

corresponding screen function key below the screen to select that

option. Pre-configured buttons will appear in CAPS.

Unpacking the Box

Carefully inspect the shipping carton and its contents for shipping

damage. If the content is damaged, file a claim immediately with the

shipping company and notify Global Payments. Do not try to use

damaged equipment.

Remove the items from the carton. You should have the following

items, according to what was ordered:

•iCMPsi mobile POS terminal

•USB cable

•iCMPsi Quick Reference Guide

Terminal ON/OFF

To power on the terminal, press the side key

located on the right hand side of the terminal.

To power off the terminal, press the [.,#*] key +

yellow key simultaneously for a few seconds.

NOTE:

This action is only possible when the terminal is

not in charging mode.

Setting Up the Terminal for the First Time

Before using the terminal for the first time, it requires to be charged

for approximately 3 hours via a USB power output of 450 mA.

Further full charging of the terminal battery can be done via a

computer USB port.

Charge the terminal using the

supplied USB cable. Plug the USB

end of the USB cable into the USB

power adapter and plug the micro-

USB end of the cable into the

micro-USB port on the iCMPsi

terminal. The micro-USB port is

located on the right hand side of

the terminal.

A battery indicator is provided on the terminal display, indicating the

charge level of the terminal battery.

Terminal Keyboard

The terminal keyboard contains 10 numeric keys (0-9), a green

[Enter] key, a red [Cancel] key, a yellow [Correction] key and four

additional function keys.

Special function keys provide customers with quick and easy access

to frequently used functions and tasks. The following special function

keys are present on the terminal: [F1], [F2], [F3] and [F4].

Data Entry

Numeric Data Entry

The terminal keyboard will automatically default to a numeric-only

keypad when entering data into numeric-only fields, such as card

number and account prompts. See the following examples:

Card number is a numeric data item. To enter the value “544619999”,

press [5] [4] [4] [6] [1] [9] [9] [9] [9] on the keypad.

TRANSACTION NAME

Enter Sale

Amount

[$5.30]

Press [Enter] to confirm the data. The terminal then starts validation.

For amount entries, the terminal initially displays $0.00; for example,

to enter the value “$5.30,” press [5] [3] and [0]. No decimal point is

entered.

TRANSACTION NAME

Card Numer

[544619999]

Press [Enter] to confirm the data. The terminal then starts validation.

Text Data Entry

When performing data entry into text-only fields, the terminal keypad

defaults to all alpha characters.

Alphanumeric Data Entry

NOTE:

When performing data entry on the screens that

accept both alpha and numeric characters, use a

shift key [F] to access the alpha and special

characters throughout. By pressing the numeric

key first and then pressing the [F] key, you can

scroll through all characters programmed on that

key.

The admin key is also designated for other special characters and is

marked with a period (.), comma (,), pound sign (#) and asterisk (*):

[.,#*]. To select one of these special characters, press that key and

then press the [F] key until the desired character appears.

An alphanumeric data entry example is shown below:

FOOTER S

Enter Footer 1

Amount

[]

Footer 1 is an optional alphanumeric data item from zero to 24

characters. The following example shows how to enter the message

“Open 24HR” using multiple key strokes.

Step

Terminal Display

Merchant Action

FOOTERS

No action.

Enter Footer 1

[]

FOOTERS

Press [6] once.

Press [F] key three times.

Enter Footer 1

[O]

FOOTERS

Press [7] once.

Press [F] four times.

Enter Footer 1

[Op]

FOOTERS

Press [3] once.

Press [F] five times.

Enter Footer 1

[Ope]

FOOTERS

Press [6] once.

Press [F] five times.

Enter Footer 1

[Open]

FOOTERS

Press [0] once.

Press [F] two times.

Enter Footer 1

[Open ]

FOOTERS

Press [2] once.

Enter Footer 1

[Open 2]

FOOTERS

Press [4] once.

Enter Footer 1

[Open 24]

FOOTERS

Press [4] once.

Press [F] two times.

Enter Footer 1

[Open 24H]

FOOTERS

Press [7] onces.

Press [F] two times.

Press [Enter] to confirm data

entry.

Enter Footer 1

[Open 24HR]

4 – PASSWORD PROTECTION

Administrator Menu

The administrator menu is the place where all merchant parameter

information is stored. It can only be accessed with a valid

administrator name and password. The administrator menu is

displayed from the idle screen when the admin key [.,#*] is pressed.

Before displaying the administrator menu, the terminal will prompt

you to enter the administrator name and password.

Password Management

The iCMPsi terminal offers multi-level password management, up to

a maximum of four (4) levels. These passwords, from highest to

lowest level, are: administrator password, manager password,

supervisor password and clerk password.

Administrator Password

Your default Administrator name is 1, and the pre-set administrator

password is 1234567P. Your administrator password is an important

security feature of your terminal. It is used to access the administrator

menu. The administrator password is between seven (7) and 12

alpha and numeric characters (minimum = 7, maximum = 12). At

least 1 alpha and 1 numeric character must be used.

If the wrong administrator password is entered more than four (4)

consecutive times while trying to access the administrator menu, the

user will be locked out. At this point, please call Global Payments

Customer Care for help at 1-800-263-2970.

Upon receiving the terminal, you should change your administrator

password right away. You should also change your password

periodically for maximum protection against fraud. Please call Global

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