Ingenico PAYZONE iCT250 Manuel utilisateur

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Payments

US$Direct iCT250

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Quick Reference Guide

July 2019

 
 
 
 
Table of Contents
 
1 –Introduction...............................................................................4 
2 –Basic Terminal Operations .......................................................4 
Before You Begin
How to Use This Guide
Unpacking the Box
Terminal ON/OFF
Terminal Keyboard
Data Entry
Accessing the Admin Menu
Password Management
3 –Changing the Terminal Language ..........................................14 
4 –Accepting Payment Cards......................................................14 
To Conduct a Chip Card Transaction
To Conduct a Magnetic Stripe Transaction
5 –Force Transaction...................................................................19 
6 –Void Transaction.....................................................................20 
7 –Pre-Auth and Completion Transaction ...................................21 
8 –Return Transaction.................................................................22 
9 –Performing a Settlement (Closing the terminal) .....................23 
10 –Reprinting .............................................................................24 
11 –Demo Mode..........................................................................25 
12 –Clerk Settings .......................................................................26 
13 –Batch Menu...........................................................................28 
14 –Terminal Security..................................................................30 

Use Passwords for Protection

Transaction Security

15 –Reports.................................................................................33

16 –Key Beep & Backlight...........................................................34

17 –Installation Procedure...........................................................35

Connections

18 –Replacing the Paper Roll......................................................38

19 –Troubleshooting....................................................................40

Receipt paper is Jammed

Card Reader Does Not Work Properly (cards are not being

read)

Terminal Is Not Working Properly

Receipt is Blank

20 –Cleaning................................................................................41

21 –Service and Support.............................................................42

Returning a Terminal for Service

22 –Terminal Specifications ........................................................42

1 –Introduction

Global Payments offers merchants a wide variety of leading payment

technology solutions, all from one reliable source. As one of the

world’s largest and most trusted payment technology solution

providers, Global Payments combines industry-leading expertise with

over 50 years of Canadian-specific experience. This power

combination allows us to deliver comprehensive solutions that are

personalized to your needs.

This guide is your primary source of information for installing, setting up

and operating the US$Direct iCT250 terminal. For terminal-related

questions or support, please contact the Global Payments Customer

Care Centre.

2 –Basic Terminal Operations

Before You Begin

The US$Direct iCT250 is a point-of-sale electronic payment terminal

designed to process debit and credit card transactions via an internet or

standard dial connection. For setup instructions, refer to Section 17.

CAUTION:

Due to risk of shock or terminal damage, do not use the

terminal near water, such as in a wet basement,

bathtub, washbowl, kitchen sink, laundry tub, or

swimming pool. Do not use in flammable environments

or near gas pumps.

How to Use This Guide

The terminal contains both ATM Style buttons (Screen Function Keys)

for variable screen menu selection options and pre-configured numeric

key pad & function buttons. Variable on-screen menus will appear in

BOLD throughout this guide. Press the corresponding Screen Function

Key below the display to select that option. Pre-configured buttons will

appear in CAPS.

Unpacking the Box

Carefully inspect the shipping carton and its contents for shipping

damage. If the content is damaged, file a claim immediately with the

shipping company and notify Global Payments. Do not try to use

damaged equipment.

Remove the items from the carton. You should have the following items,

depending on what was ordered:

A US$Direct iCT250 terminal with paper roll installed

An external power supply

Telephone cable and/or Ethernet cable

Magic box connected to terminal (see picture of Magic box below)

US$Direct iCT250 Magic Box

Terminal ON/OFF

When the terminal is plugged into an electrical outlet, it will

automatically power up, initiate an application check, and then enter the

idle screen, which is similar to the picture below.

GPC USD$ E0104

Idle Screen

To power off the US$Direct iCT250, simply unplug the terminal from the

electrical outlet.

Terminal Keyboard

The terminal keypad contains 10 numeric keys (0-9), an up/down scroll

key, a green [Enter] key, a red [Cancel] key, a yellow [Correction]

key, and a number of additional function keys. The exact number of

additional function keys varies by terminal model.

Special function keys provide customers with quick and easy access to

frequently used functions and tasks. The following special function keys

are present on the terminal: [F], [F1], [F2], [F3], [F4]

iCT250

Key Name

NOTE:

Throughout the Quick Reference Guide, to use the

[▼] function, press the [F2] key. To use the [▲]

function, press the [F3] key.

Data Entry

Numeric Data Entry

The terminal keypad will automatically default to a numeric only keypad,

when entering data into numeric-only fields, such as card number and

amount prompts. See the following examples,

Card number is a numeric data item. To enter the value

“5446199999999999”, press [5], [4], [4], [6], [1], [9], [9], [9], [9], [9], [9],

[9], [9], [9], [9] and [9] on the keypad.

TRANSACTION NAME

Card Number

[5446199999999999]

Then press [Enter] to confirm the data entered. The terminal then starts

validation.

For amount entries, the terminal initially displays $0.00. No decimal

point is entered. For example, to enter the value “$5.30”, press [5], [3]

and [0].

TRANSACTION NAME

Enter Sale

Amount [$5.30]

Then press [Enter] to confirm the data entered. The terminal then starts

validation.

Text Data Entry

When performing data entry into text-only fields, the terminal keypad

automatically defaults to all alpha characters.

Alphanumeric Data Entry

When performing data entry on screens that accept both

alpha and numeric characters, the method of using a shift

key ‘F’ to access the alpha characters and special

characters is implemented.

Pressing the numeric key first and then pressing the ‘F’ key,

you can scroll through all characters programmed on that

key.

The Admin key is also designated for other special characters; it is

marked with a period, comma, # (pound) and * (asterisk). To select one

of the special characters, press that key and then press the ‘F’ key until

the desired character appears.

An alphanumeric data entry example is shown below:

FOOTERS

Enter Footer 1 []

Footer 1 is an optional alphanumeric data item from zero to 24

characters. The following example shows how to enter the message

“Open 24HRs” using multiple key presses.

Step

Terminal Display

Merchant Action

FOOTERS

No action.

Enter Footer 1

[]

FOOTERS

Press [6] once.

Press [F] key three times.

Enter Footer 1

[O]

FOOTERS

Press [7] once.

Press [F] four times.

Enter Footer 1

[Op]

FOOTERS

Press [3] once.

Press [F] five times.

Enter Footer 1

[Ope]

FOOTERS

Press [6] once.

Press [F] five times.

Enter Footer 1

[Open]

FOOTERS

Press [0] once.

Press [F] two times.

Enter Footer 1

[Open ]

FOOTERS

Press [2] once.

Enter Footer 1

[Open 2]

FOOTERS

Press [4] once.

Enter Footer 1

[Open 24]

FOOTERS

Press [4] once.

Press [F] two times.

Enter Footer 1

[Open 24H]

FOOTERS

Press [7] once.

Press [F] two times.

Enter Footer 1

[Open 24HR]

FOOTERS

Press [7] once.

Press [F] six times.

Press [Enter] to confirm data

entry.

Enter Footer 1

[Open 24HRs]

The following are data entry keys:

iCT250

Characters Accessed

1,Q, Z,q,z

2, A, B, C, a, b, c

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