Ingenico DESK/5000 Instructions d'utilisation

(October 2019)

Moneris® Core Countertop

Desk/5000

Setting up Your Hardware

Moneris Core® Desk/5000 Terminal: Setting up Your Hardware 1

Contents

Before you get started................................................................................................................................2

Hardware setup..........................................................................................................................................3

Connect the Ethernet cable................................................................................................................................3

Connect the two-part power supply cable.........................................................................................................4

Remove the protective film (if applicable).........................................................................................................4

Install the paper roll ...........................................................................................................................................5

Merchant support ......................................................................................................................................6

Moneris Core® Desk/5000 Terminal: Setting up Your Hardware 2

Before you get started

1. Confirm you have received the required hardware.

2. Review the Moneris Ethernet Readiness Checklist to ensure that your Ethernet service is ready to support

your terminal. The checklist is available online at moneris.com/support-desk5000.

3. Go to Hardware setup on page 3.

Moneris Core® Desk/5000 Terminal: Setting up Your Hardware 3

Hardware setup

Connect the Ethernet cable

1. Plug one end of the Ethernet cable into the port labelled ETH

on the multi-port box.

2. Plug the other end of the Ethernet cable into the

router/switch/hub/internal wiring —whatever is applicable

to the high-speed Internet service at your location. (If

necessary, please refer to the Moneris Ethernet Readiness

Checklist).

Moneris Core® Desk/5000 Terminal: Setting up Your Hardware 4

Connect the two-part power supply cable

1. Insert the plug connector into the adaptor box to form the

complete power cable.

2. Insert the power cable's barrel connector into the circular

port labelled with the power symbol on the multi-port box.

3. Plug the other end of the power cable into a power source. The terminal will power on.

Recommendations: Always plug the power cable into the power source last to avoid power surges. Use a

power bar equipped with surge protection if possible. Do not use the power cable from your existing

terminal, as it may damage your new terminal.

IMPORTANT! You must use the exact power adaptor and cables provided by Moneris to work with your

terminal. Failure to do so may affect the operability of, or cause damage to, the equipment.

Remove the protective film (if applicable)

If your terminal has a protective film covering the display screen, peel the film off.

Hint: Peel from the top right to the bottom left corner.

Moneris Core® Desk/5000 Terminal: Setting up Your Hardware 5

Install the paper roll

1. Lift the printer latch up, and then pull back to open the lid

and expose the paper well.

2. Insert the paper roll into the paper well with the loose end

unrolling from the top of the roll toward the back of the

terminal.

Note: If the paper is installed backward, your printouts will be

blank.

3. Unroll enough paper to extend at least one inch (2.5 cm)

over the top of the lid.

4. Close the lid, and press down to snap it back into place so

that the extended paper is pressed securely against the

closed lid and the faceplate.

Note: The paper should unroll back over the top of the

printer, not unroll over the faceplate.

Note: To advance the paper from the printer when the lid is

closed, you must press and hold down the paper feed key

when the terminal is powered on. DO NOT attempt to

manually advance the paper by pulling it as this will damage

the printer.

5. Your hardware setup is complete. To set up your software, refer to the Moneris Core® Desk/5000 Setting up

Your Software guide available at moneris.com/support-desk5000.

Moneris Core® Desk/5000 Terminal: Setting up Your Hardware 6

Merchant support

If you need assistance with your payment processing solution, we’re

here to help, 24/7.

We’re only one click away.

Visit www.moneris.com/support-desk5000 to:

download additional copies of this guide and other resources;

consult the Moneris Desk/5000 Online Operating Manual in WebHelp format to understand all the

options on your terminal and how to use them.

Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper

Visit insights.moneris.com for business and payment news, trends, customer success stories, and quarterly

reports & insights

Need us on-site? We’ll be there.

One call and a knowledgeable technician can be on the way. Count on minimal disruptions to your business as

our Field Services provide assistance with your payment terminals.

Can’t find what you are looking for?

Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450. We’ll be happy to help.

You can also send us a secure message 24/7 by logging in to Merchant Direct® at

moneris.com/mymerchantdirect.

MONERIS, MONERIS BE PAYMENT READY & Design and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. Mastercard is a

registered trademark, and the circles design is a trademark of Mastercard International Incorporated. INTERAC is a registered trade-mark of Interac Inc.

AMERICAN EXPRESS is a registered trade-mark of American Express Company. VISA is a trademark owned by Visa International Service Association and

used under license. All other marks or registered trade-marks are the property of their respective owners.

in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris

Solutions Corporation. This document is for informational purposes only. Neither Moneris Solutions Corporation nor any of its affiliates shall be liable for

any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this document. Neither Moneris

Solutions Corporation or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any

representation regarding the use or the results of the use of the information, content and materials contained in this document in terms of their

correctness, accuracy, reliability or otherwise.

Your gift card processing is governed by your agreement for gift card services with Moneris Solutions Corporation. Your loyalty card processing is governed

by your agreement for loyalty card services with Moneris Solutions Corporation. Your DCC processing is governed by your agreement for Dynamic Currency

Conversion services with Moneris Solutions Corporation. Your credit and/or debit card processing is governed by the terms and conditions of your

agreement(s) for merchant credit/debit card processing services with Moneris Solutions Corporation. It is your responsibility to ensure that proper card

processing procedures are followed at all times. Please refer to the Moneris Merchant Operating Manual (available at: moneris.com/support) and the

terms and conditions of your applicable agreement(s) for credit/debit processing or other services with Moneris Solutions Corporation for details.

Desk/5000 Setting up Your Hardware guide EN (October 2019)

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