Ingenico IPA280 Manuel utilisateur

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UserGuide

iPA280

Ingenico–190‐192AvenueCharlesdeGaulle

92200NeuillysurSeine

Tél.33(0)146258200‐Fax33(0)147725695

www.ingenico.com

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IPA280–Userguide  •2/52   Copyright©2011Ingenico

9000002522R1100003/1102Allrightsreserved

Contents

1. Introduction _____________________________________________________________5

2. Unpacking _______________________________________________________________6

3. Recommendations ________________________________________________________ 7

3.1. Security _____________________________________________________________7

3.2. Securityofyourterminal _______________________________________________7

3.3. ECstandardcompliancemarking_________________________________________7

3.4. FCC&ICcompliance___________________________________________________8

3.4.1. FCCStatement ________________________________________________________________ 8

3.4.2. RFRadiationExposureStatement _________________________________________________ 8

3.4.3. FCCHearing‐AidCompatibility(HAC)RegulationsforWirelessDevices ___________________ 9

3.5. Waterprotection_____________________________________________________ 10

3.6. MainCharacteristics __________________________________________________ 11

4. Installationandconnection ________________________________________________ 12

4.1. Battery _____________________________________________________________ 12

4.2. InstallingtheSPMpartontheiPA280terminal ____________________________ 13

4.3. InstallingSPMSAM ___________________________________________________ 14

4.4. InstallingPDASAMandSIM ____________________________________________ 14

4.5. InstallingMicroSDMemory ____________________________________________ 15

4.6. Installingpaperroll ___________________________________________________ 16

4.7. Connections_________________________________________________________ 16

4.8. Positioningtheterminal _______________________________________________ 17

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IPA280–Userguide  •3/52   Copyright©2011Ingenico

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5. Dailyuse________________________________________________________________ 18

5.1. iPAKeypadfunctions _________________________________________________ 18

5.2. Touchscreenstylus __________________________________________________ 19

5.3. LEDDisplay _________________________________________________________ 19

5.4. Otherkeys __________________________________________________________20

5.5. Cardinsertion _______________________________________________________ 21

5.5.1. Readingamagneticcard ________________________________________________________21

5.5.2. Readingasmartcard ___________________________________________________________21

5.5.3. ReadingContactlessCard ______________________________________________________ 22

5.5.4. ReadingContactlessPaymentcard_______________________________________________ 22

5.6. ProductSetup _______________________________________________________ 23

5.6.1. Loginsequence _______________________________________________________________ 23

5.6.2. MainSystem _________________________________________________________________ 24

5.7. Networking _________________________________________________________ 25

5.7.1. Wirelessnetwork _____________________________________________________________ 25

5.7.1.1. Bluetooth ________________________________________________________________ 25

5.7.1.2. Wi‐Fi_____________________________________________________________________ 26

5.7.1.3. GPRSconnection __________________________________________________________ 27

5.7.2. Ethernet_____________________________________________________________________ 28

5.7.3. Phone ______________________________________________________________________ 29

5.7.4. FactoryReset ________________________________________________________________ 32

5.7.5. Language____________________________________________________________________ 33

5.7.6. SystemInfo __________________________________________________________________ 33

5.7.7. DateTimeSetting _____________________________________________________________ 34

5.7.8. BarcodeReader_______________________________________________________________ 34

5.7.9. Hotkey ______________________________________________________________________ 37

5.8. Powermodes(connectedandmobile) ___________________________________ 37

5.8.1. Chargingthebattery___________________________________________________________ 37

5.8.2. Normalmode ________________________________________________________________ 37

5.8.3. Standbymode________________________________________________________________ 37

5.8.4. ReducedPowermodes_________________________________________________________ 38

5.8.5. Deepsleep___________________________________________________________________ 38

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IPA280–Userguide  •4/52   Copyright©2011Ingenico

9000002522R1100003/1102Allrightsreserved

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6. Maintenance ____________________________________________________________39

6.1. Paperroll ___________________________________________________________39

6.2. Cleaningoftheterminal _______________________________________________39

6.3. Transportandstorage ________________________________________________40

6.4. Troubleshooting _____________________________________________________40

6.5. Endoflife___________________________________________________________40

7. Extensionsandaccessories ________________________________________________ 41

7.1. Cradles _____________________________________________________________ 41

7.2. Holster _____________________________________________________________42

7.3. Pistol ______________________________________________________________43

8. Eulaterms ______________________________________________________________44

9. AdditionaltermsCE ______________________________________________________46

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1. Introduction

ThankyouforchoosingapaymentterminalIngenico.

Werecommendtoreadcarefullythisuserguide:Itprovidesthenecessaryinformation

aboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal.



WARRANTY/SECURITY

Tobenefitfromtheguarantee‐relatedproduct,andtorespectthesecurity,weaskyouto

useonlyaccessoriesdeliveredinboxwiththeproduct,ororiginalIngenicoaccessories,

entrustingmaintenanceoperationsonlytoanauthorizedperson.

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Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.

TheIPA‐280terminalconceptis:



ThissymbolindicatesanimportantWarning.

Thissymbolindicatesapieceofadvice.

PDAModule



SPMModule

(

Securit

Pa

mentModule

)

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IPA280–Userguide  •5/52   Copyright©2011Ingenico

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2. Unpacking

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ADVICE

CarefullypreservethepackagingoftheiPA280.Itmustbere‐usedwhenevertheterminalis

shipped.

Accordingtothemodel,thefollowingitemsareincludedintheiPA280box(including

optionalaccessories):

•TheiPA280terminal

•Thechargingunit(includingregionspecificpowerplug)

•ThePaperroll

•Thebatterypack

•Theuserguide

•SPMLockpinscrewsx2

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 

PowerAdaptor PowerPlugAdapter EUAdapter

  

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Paperroll(inbag)

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IPA280–Userguide  •6/52   Copyright©2011Ingenico

9000002522R1100003/1102Allrightsreserved

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 

CardRubbercoverandchord

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Userguide

Paperroll Battery



SPMlockpinscrewsx2

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Smart Stylus

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ThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenico

iPA280terminals.Donotuseanyotherpowersupply.



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IPA280–Userguide  •7/52   Copyright©2011Ingenico

9000002522R1100003/1102Allrightsreserved

3. Recommendations

3.1. Security

Poweron/Powerdown

TopoweronorpowerdowntheiPA280presspoweron/offbuttonontopoftheproduct.



Electricalpowersupplynetwork

Provideanelectricaloutlet:

‐ Locatedneartheequipmentandeasilyaccessible

‐ Whichmeetsthestandardsandregulationsinthecountryofuse.

‐ TheterminaliPA280canbeconnectedtoapowerdistributionsystemoftheITtype.

3.2. Securityofyourterminal

Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It

isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould

check,forexample:thatthereisnoevidenceofunusualwiresthathavebeenconnectedto

anyportsonyourterminalorassociatedequipment,oranyotherpartofyourterminal.

Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,

andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.

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Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto

staffthathavebeenindependentlyverifiedasbeingtrustworthy.

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3.3. ECstandardcompliancemarking

ECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iPA280.



•complieswiththebasicrequirementsofEuropeanDirective1999/5/CE,knownasthe

«R&TTE Directive»concerningRadioFrequencyequipmentandtelecommunications

terminalswithrespectto:

–Healthandsafetyprotectionoftheuserandallotherpersons

–EMCprotection

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•conformstothefollowingharmonizedstandards:

–IEC/EN60950‐1:Electricalsafetyofdataprocessingequipmentincludingelectrical

officeequipment.IssueDEC2001

–EN55022:Dataprocessingequipment–Radioelectricdisturbancecharacteristics‐

Limitsandmeasurementmethods.Issue1998/A1‐2000/A2‐2003

–EN55024:Dataprocessingequipment–Immunitycharacteristics‐Limitsand

measurementmethods.Issue1998+A1‐2001+A2‐2003



•complieswiththefollowingspecification:

–EN301511:Harmonizedstandformobile

–EN300328:(BT+Wi‐Fi)ElectromagneticcompatibilityandRadioSpectrum

–EN300330:NFCElectromagneticcompatibilityandRadioSpectrum

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IPA280–Userguide  •8/52   Copyright©2011Ingenico

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3.4. FCC&ICcompliance

FCC&IChasaspecificnaming.

ThereferencesusesforFCC&ICcertificationsare:

•IC:2586D‐IPA280

•FCCID:XKBIPA280

3.4.1. FCCStatement

FederalCommunicationsCommission(FCC)Statement

15.21

Youarecautionedthatchangesormodificationsnotexpresslyapprovedbythepart

responsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.



15.105(b)

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigital

device,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonable

protectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipment

generates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedin

accordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.

However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.If

thisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcan

bedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotryto

correcttheinterferencebyoneormoreofthefollowingmeasures:



‐Reorientorrelocatethereceivingantenna.

‐Increasetheseparationbetweentheequipmentandreceiver.

‐Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiver

isconnected.

‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.



ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwo

conditions:

1)Thisdevicemaynotcauseharmfulinterferenceand

2)Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause

undesiredoperationofthedevice.



3.4.2. RFRadiationExposureStatement

Forbodywornoperation,thisdevicehasbeentestedandmeetsRFexposureguidelines

whenusedwithanaccessorythatcontainsnometalandthatpositionsthedevicea

minimumof1.5cmfromthebody.Useofotheraccessoriesmaynotensurecompliance

withRFexposureguidelines.



Annex

Suggestedtextforthenoticeindicatingcompliancewiththisstandard:

ThisClass[B]digitalapparatuscomplieswithCanadianICES‐003.





3.4.3. FCCHearing‐AidCompatibility(HAC)RegulationsforWirelessDevices

OnJuly10,00,theU.S.FederalCommunicationsCommission(FCC)ReportandOrderinWT

Docket01‐09modifiedtheexceptionofwirelessphonesundertheHearingAid

CompatibilityActof1988(HACAct)torequiredigitalwirelessphonesbecompatiblewith

hearing‐aids.TheintentoftheHACActistoensurereasonableaccessto

telecommunicationsservicesforpersonswithhearingdisabilities.



Whilesomewirelessphonesareusednearsomehearingdevices(hearingaidsandcochlear

implants),usersmaydetectabuzzing,humming,orwhiningnoise.Somehearingdevices

aremoreimmunethanotherstothisinterferencenoise,andphonesalsovaryinthe

amountofinterferencetheygenerate.



Thewirelesstelephoneindustryhasdevelopedaratingsystemforwirelessphones,to

assisthearingdeviceusersfindphonesthatmaybecompatiblewiththeirhearingdevices.

Notallphoneshavebeenrated.Phonesthatareratedhavetheratingontheirboxora

labellocatedonthebox.



Theratingsarenotguarantees.Resultswillvarydependingontheuser’shearingdevice

andhearingloss.Ifyourhearingdevicehappenstobevulnerabletointerference,youmay

notbeabletousearatedphonesuccessfully.Tryingoutthephonewithyourhearing

deviceisthebestwaytoevaluateitforyourpersonalneeds.

M‐Ratings:PhonesratedM3orM4meetFCCrequirementsandarelikelytogenerateless

interferencetohearingdevicesthanphonesthatarenotlabeled.M4isthebetter/higherof

thetworatings.iPA280isratedM4.



Hearingdevicesmayalsoberated.Yourhearingdevicemanufacturerorhearinghealth

professionalmayhelpyoufindthisrating.Higherratingsmeanthatthehearingdeviceis

relativelyimmunetointerferencenoise.Thehearingaidandwirelessphoneratingvalues

arethenaddedtogether.Asumof5isconsideredacceptablefornormaluse.Asumof6is

consideredforbetteruse.Asumof8isconsideredforbestuse.



CAUTION

TheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcould

voiduser’sauthoritytooperatetheequipment.



IPA280–Userguide  •9/52   Copyright©2011Ingenico

9000002522R1100003/1102Allrightsreserved





3.5. Waterprotection

SAMsupportlid

TheSAMslidinglidlocatedundertheterminal(seechapter“InstallationSAM”)mustbein

placeduringnormaloperationoftheterminal.



Headphonelid

Theheadphonelidislocatedonthesideoftheterminalmustbeinplace

duringnormaloperationoftheterminal



SDCardandmicroUSBOTGlid

TheSDcardandUSBOTGlidislocatedonthesideoftheterminalmust

beinplaceduringnormaloperationoftheterminal



Cablelid



Thecablelidislocatedundertheterminal(seechapter“Installing

theiPA280”)mustbeinplaceduringnormaloperationofthe

terminal.



SPMSmartCardRubberCover

Acoverforthesmartcardconnectorentranceisattachedtothe

sideofthePDA.Itmustbeplacedontheconnectorwhenthesmart

cardreaderisnotusedinordertoprotectagainstunwantedliquidor

dust.



9000002522R1100003/1102Allrightsreserved

Autres manuels pour iPA280

Table des matières

Autres manuels Ingenico Terminal de paiement

Ingenico

Ingenico iCT 200 Series Manuel utilisateur

Ingenico

Ingenico IWL2G Manuel utilisateur

Ingenico

Ingenico iSMP4 Manuel utilisateur

Ingenico

Ingenico PAYZONE iCT250 Manuel utilisateur

Ingenico

Ingenico DESK/5000 Manuel utilisateur

Ingenico

Ingenico AXIUM EX6000 Manuel utilisateur

Ingenico

Ingenico DESK/5000 Manuel utilisateur

Ingenico

Ingenico i3050 Manuel utilisateur

Ingenico

Ingenico Payzone iWL251 Manuel utilisateur

Ingenico

Ingenico Tetra Move/5000 Manuel utilisateur

Ingenico

Ingenico PAYZONE iCT250 Manuel utilisateur

Ingenico

Ingenico iCMP Manuel utilisateur

Ingenico

Ingenico iCT220, iCT250 Manuel d'instructions et de sécurité

Ingenico

Ingenico ELITE 790 CDMA Manuel utilisateur

Ingenico

Ingenico IUC150B Manuel utilisateur

Ingenico

Ingenico iWL2 Series Manuel utilisateur

Ingenico

Ingenico iCT220, iCT250 Manuel utilisateur

Ingenico

Ingenico iUC280 Manuel utilisateur

Ingenico

Ingenico iWL250G Manuel utilisateur

Ingenico

Ingenico iwl255 Manuel utilisateur

Ingenico

Ingenico Move 3500 Manuel utilisateur

Ingenico

Ingenico Move 3500 MIX Manuel utilisateur

Ingenico

Ingenico iCT250E Manuel utilisateur

Ingenico

Ingenico PAYZONE iCT250 Manuel utilisateur

Manuels Terminal de paiement populaires d'autres marques

PAX

PAX D180SRF Manuel utilisateur

LinkPoint

LinkPoint AIO Manuel utilisateur

Moneris

Moneris hispeed 6200 Manuel utilisateur

Moneris

Moneris iWL220 Manuel utilisateur

Optimum

Optimum M4230 Manuel utilisateur

Triton

Triton RL5000 Manuel utilisateur

Ingenico group

Ingenico group Lane/8000 Manuel utilisateur

Gilbarco

Gilbarco FlexPay IV CRIND Manuel d'installation et d'exploitation

Infinite Peripherals

Infinite Peripherals Infinea Tab Lite Manuel utilisateur

PAX

PAX S920 Manuel utilisateur

dejavoo

dejavoo Z Series Manuel utilisateur

VeriFone

VeriFone VX 520 Series Manuel utilisateur

Optomany

Optomany axept S900 Manuel utilisateur

Skyzer

Skyzer iWL252 BLUETOOTH Manuel utilisateur

Moneris

Moneris iWL220 Manuel utilisateur

VeriFone

VeriFone HICAPS VX820 Manuel utilisateur

Magtek

Magtek DYNAPRO Manuel utilisateur

VeriFone

VeriFone UX401 Manuel utilisateur

Ingenico iPA280 Manuel utilisateur

Manuels Terminal de paiement populaires d'autres marques