Ingenico ICT 200 Series Manuel utilisateur

iCT200 series

Page 1

Contents

Section Title Page

1. Introduction 2

2. Important Safety Instructions 2

3. Declaration of Conformity 5

4. Installing the Terminal 6

5. Using a Payment Card 8

6. Starting a Transaction 10

7. Sale Transactions 10

8. Sale (Swiping a card) 11

9. Sale (Contactless) 12

10. Voice Referrals 13

11. Setting the Referral Password 14

12. Refund 15

13. Contactless Refunds 16

14. Purchase with Cashback 16

15. Cash Advance 17

16. Add Gratuity as a Percentage 17

17. Purchase with Gratuity (Restaurants) 17

18. Refund with Gratuity 19

19. Pre-Authorisation 20

20. Completion 20

21. Key Entering Card Details and Mail Order Transactions 21

22. Reversal 23

23. Verify Account 24

24. MCC6012 Support 24

25. Switching Comms 25

26. PIN Entry Failure 26

27. Cancelling Transactions 27

28. Clearing Mistakes 27

29. Printing Duplicate Receipts 27

30. X and Z Totals 28

31. Waiter Totals 28

32. End-of-Day Banking 29

33. Entering Function Codes 30

34. Waiter ID’s (Restaurants) 30

35. How to Change the Date and Time 32

36. How to Print a Transaction Log 33

37. Power Up Banner Setup 33

38. How to Change a Paper Roll 34

39 Insuring your Terminal 34

40. Security Warning Notice 34

41. Helpful Hints 35

42. Miscellaneous Prompts 36

Page 2

1. Introduction

This guide will detail how you install and use your iCT200 Series terminal, including Safety In-

structions and instructions on transaction processing, printing reports and general maintenance of

the terminal.

2. Important Safety Instructions

Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly

advised that these checks are performed regularly after receipt. You should check, for example: that

the keypad is rmly in place; that there is no evidence of unusual wires that have been connected to

any ports on your terminal or associated equipment, the chip card reader, or any other part of your

terminal. Such checks would provide warning of any unauthorised modications to your terminal,

and other suspicious behaviour of individuals that have access to your terminal.

Your terminal detects any ‘tampered state’. In this state the terminal will repeatedly ash the

message ‘Alert Irruption!’ and further use of the terminal will not be possible. If you observe the

Alert Irruption!’ message, you should contact your terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your terminal is only granted to staff

that have been independently veried as being trustworthy.

CAUTION: Never ask the customer to divulge their PIN Code. Customers should be advised to

ensure that they are not being overlooked when entering their PIN Code. The terminal must never

be put in, or left at, a location where it could be stolen or replaced with another device.

General Safety Information

This equipment has been designed and manufactured to meet international safety standards but,

like any electrical apparatus, due care must still be taken.

• Do read and understand the instructions before using the equipment

• Do Not expose this apparatus to rain or moisture. For indoor use only

• Do Not remove any screws or non-operator accessible covers

• Do Not insert any metallic objects

• Do Not stack telephone splitters

• Do Not allow liquid to spill into cabinet openings

• Do Not allow anything to rest on the power or telecomm cords and ensure all cables are

routed to prevent damage or accidental contact

• Do Not continue to operate the equipment if you are in any doubt about it working normally,

or if it is damaged in any way. Switch off, then withdraw the mains plug and consult your

service agent.

Service Requirements

Operator Access (ESD Precaution)

This is an Electrostatic (ESD) sensitive area. As a minimum, the operator should be ‘Electrostatically

Discharged’ via his/her hand to a suitable metallic earthing point prior to opening this area.

There are no other user serviceable parts inside. In the event of equipment malfunction, unplug

the power supply. It is the responsibility of users requiring assistance to report the need for service

to the authorised Service Agent.

Page 3

Maintenance

Cleaning the Case

• DO NOT allow any water to enter inside the case. Remove any dust from the case using a

damp cloth. To clean off accumulated dirt and grime, use a damp cloth that has previously

been dipped in mild soap and water. Wring out thoroughly to remove excess water before

use.

• DO NOT use solvents, cleaning uids or abrasives. These materials could damage the

plastic housing and any exposed contacts.

External Power Supply

• This apparatus is intended for use when supplied with power from a low voltage external

power supply.

• Only an Ingenico approved power supply (CE Marked) specied for use with this Terminal

may be used.

• Since this product does not have a disconnect device (ON/OFF switch), the Terminal and

Power Supply must be installed near a suitable power socket which is easily accessible.

• In the event of a hazard or malfunction, the Power Supply Unit should be switched off at the

socket before being unplugged from the mains.

• The power supply output lead should only be plugged into the product power input socket.

• The power supply will provide adequate power for the Terminal. The user should ensure

that all other auxiliary apparatus, drawing power from the host, does not overload the power

supply.

• Operate only from a power source as specied on the Power Supply Unit.

A damaged mains cord (if not a replaceable type) or low voltage secondary input lead cannot

be replaced by the user, the unit must be returned to the authorised service agent for essential

repairs and/or replacement.

Connections

Interconnection to other equipment via the externally accessible ports on the Terminal must only

be made as follows:

Power Supply Input: Operates at Safety Extra Low Voltage (SELV). Connect only to an Ingenico

approved Power Supply (CE Marked) specied for use with the Terminal.

Port(s), 6 way: The RS232 type port(s) operate at SELV and must only be connected to a module

of the same type ie. SELV.

Public Switched Telephone Network (PSTN) Line, 6 Way: MUST only be connected to a PSTN

socket e.g. Telephone wall socket, PBX etc. Under no circumstances must the PSTN cable be

inserted into the RS232 ports. Take due care when attaching cables.

Page 4

External Cables

DO NOT use any other external cables and/or cable lengths (must be less than 3 metres long)

other than those specied and/or supplied by the manufacturer. Ensure all cables are routed to

prevent damage or accidental contact.

MODEM

General Description

The Terminal has an integral modem that allows the Terminal to transfer transaction data to card

companies host computer systems.

The internal modem supports: CCITT V22bis/V22/V21/V32, V32bis, V34 data transfer protocols.

It has an automatic dialling facility.

Disclaimer

This equipment has been designed for connection to the local Public Switched Telephone Network

(PSTN). The apparatus must not be subjected to any modication, in any material way, unless

authorised by Ingenico. Nor must it be used with Internal Modem Software that has not been

formally accepted by the manufacturer. External control Software or external control equipment

which causes operation of the modem or associated call set-up equipment to contravene the

requirements of the PSTN Network.

Systems to which the Modem may be connected

This Modem is only approved for connection to the following telecommunications systems:

1. The Public Switched Telephone Network (PSTN)

2. Any equivalent service run by any Licensed Telecommunications Network Operator

3. Private Branch Exchange (PBX) extensions, being a Branch Telecommunications System

operating under a license

4. The Modem is not suitable for shared service or 1+1 carrier systems nor as an extension to a

payphone.

PLEASE NOTE: It cannot be guaranteed that the Modem will operate correctly under all possible

conditions of connection to PBX’s. Any cases of difculty should be referred in the rst instance to

the Ingenico Helpdesk.

Connection

The modem is connected to the PSTN via a standard plug and exible cord, which requires a

suitable compatible socket (and adaptor if required). Terminals connected to phone lines where a

broadband service is present must be connected through an ADSL microlter.

Dialling

This modem is suitable only for connection to direct exchange and/or PBX lines which provide

Dual Tone Multi Frequency (DTMF) dialling facilities.

Ringer Equivalence Number (REN)

To determine the total number of items of apparatus that should be connected simultaneously to

an exclusive PSTN line, the total REN values of each of the items of apparatus connected to the

line should not exceed the maximum REN value 4.0. This value includes any Network

operator provided instrument, each of which is assumed to have a REN value of 1.0 unless

otherwise marked.

Page 5

3. Declaration of Conformity

The CE marking indicates that the iCT200 Series complies with the requirements of European

Directive 1999/5/EC of 9th March 1999 on Radio and Telecommunications Terminal equipment for:

• The protection of the health and safety of the user and any other person

• The protection requirements with respect to electromagnetic compatibility

and complies with the following harmonised standards:

The whole range complies with the European approval specication on connecting

terminals with DTMF dialling to the public switched telephone network (Council Decision

1998/482/EC, Council Decision 1999/303/EC):

• TS 103021-1/2/3 /09-2003

• TR 103000-1/2/3/4 /06-2003

• ES 201187 /03-1999.

WEEE Directive

The product belongs to the family of electrical and electronic equipment. Therefore it is subjected

to the WEEE Directive which requires the collection and recycling at the end of the life of the

product.

Ingenico products present the symbol for the marking of electrical and electronic equipment as

required by the WEEE Directive.

The crossed through wheeled bin printed on the product provides information about the

requirement not to dispose of WEEE as unsorted municipal waste and to collect such

WEEE separately.

To ensure that the product is collected and recycled with respect to the environment, you must

contact your supplier (contact the Ingenico local ofce or the commercial head ofce in charge of

your country via www.ingenico.co.uk).

The abandonment or uncontrolled disposal of waste can harm the environment and human health.

By recycling your product in a responsible manner you are contributing to the preservation of

natural resources and the protection of human health.

Batteries

If your product contains batteries they must be disposed of at the appropriate collection points.

EN 60950-1 /12-2001 According to 73/23/EEC (Low Voltage Directive)

EN301489-1/7 / 08-2000 According to 89/336/EEC (EMV Directive)

EN301511 / 12-2000 According to 1999 /5/ EEC (R&TTE Directive)

EN50360 / 07-2001 According to 1999 /519/ EEC (R&TTE Directive)

Page 6

5. Key in your Merchant Number and press the GREEN

button.The terminal will start to dial the Host computer

and a number of communication messages will be

displayed.

6. The terminal may then contact any card acquirers it is

congured to accept. Further communication messages

will be displayed.

Dual Comms Mode

You should use the keys to highlight the

required option and then press the GREEN button. For

PSTN installation select Telephone (PPP).

Connection Method

Telephone (PPP)

Local Network

4. Installing the Terminal

Installing the Terminal via PSTN

Before switching the power on at the mains socket,

ensure the mains supply is connected to the circular

power port on the terminal’s connector box.

Ensure the supplied telephone cable is connected to the

telephone IN port on the terminal’s connector box, and

into your telephone socket.

PLEASE NOTE: If you have Call Waiting and select NO when prompted, the terminal will be

unable to dial for authorisation when a call message is waiting.

Position the terminal in a clear area where the display can be read and the keypad and card

reader are easily accessible. Ensure that you have a Merchant Number to hand. This can be

found in your Welcome Letter.

Now switch the power on at the mains supply.

1. Ensure the telephone line is connected to the terminal and to the wall socket and then press the

GREEN button.

If your terminal is connected via a direct line, select NO by pressing the YELLOW button.

2. If it is connected to a Switchboard/PABX, select YES by pressing the GREEN button.

3. If you selected the Switchboard/PABX option, key in

the number used to get an outside line (often 9) and then

press the GREEN button.

4. If your telephone line has Call Waiting or 1571 press

the GREEN button.

Terminal Installation

Plug in Phone Line

and then press ENTER

Dial Prex Required ?

Enter=YES Clear=NO

Key in the Number used to get

an Outside Line

and then press ENTER

Does the Tel. Line have

Call Waiting or 1571 ?

Enter=YES Clear=NO

Terminal Installation

Key in Merchant No.

and then press ENTER

Terminal Installation

Connecting to

Please Wait...

Page 7

7. An installation report will then be printed displaying the

card types that your terminal will accept.

8. Finally, the terminal will dial the Host computer to

report the successful installation.

Installation is now complete and the terminal will display

the READY prompt. Your terminal is now ready for use.

Check the date and time on your terminal. If this needs to

be corrected refer to Section 35 of this guide for further

details.

Installing the Terminal via Ethernet (IP)

Before switching the power on at the mains socket, ensure the mains supply is connected to the

circular power port on the terminal’s connector box.

Ensure that the Ethernet cable is connected to the ETH port on the terminal’s connector box, and

to your router or network point.

Position the terminal in a clear area where the display can be read and the keypad and card

reader are easily accessible.

Ensure that you have your Merchant Number to hand. This can be found in your Welcome Letter.

Now switch the power on at the mains supply.

READY

Merchant Number

12345678

Dual Comms Mode

You should use the keys to highlight the

required option and then press the GREEN button to

select.

For installation over IP select Local Network.

1. Ensure the Ethernet cable is connected to the terminal

and press the GREEN button.

2. Key in your Merchant Number and press the GREEN

button.

The terminal will attempt to connect to the Host

computer and a number of communication messages will

be displayed.

The terminal may then contact any acquirers it is

congured to accept. Further communications messages

will be displayed.

3. An installation report will then be printed displaying the

card types that your terminal will accept.

Finally, the terminal will contact the Host computer to

report the successful installation.

Terminal Installation

Plug in Network

Cable

and then press ENTER

Terminal Installation

Key In Merchant No.

and then press ENTER

Terminal Installation

Connecting to

Please Wait...

READY

Merchant Number

12345678

Connection Method

Telephone (PPP)

Local Network

Page 8

The card should be inserted into the terminal with

the chip facing uppermost. The terminal can detect

if a chip card has been swiped as a magnetic

card.

If the card has not been inserted previously, it will

prompt you to insert the card.

If the card is inserted the wrong way, or there is a

problem with the chip, the terminal will prompt for

the card to be removed and inserted again.

The terminal will prompt you when the

card is to be removed.

Swiping a Card

The card should be swiped with the black

magnetic stripe facing the terminal and running

along the bottom of the card.

Make sure that the bottom of the card runs rmly

along the bottom of the card swipe and that the

card is swiped at even speed.

The speed of the card swipe should not be

too slow as this can sometimes cause problems

when the terminal is reading the card.

PLEASE NOTE: It is important to swipe cards correctly through the terminal so that they can be

read by the card reader.

Using a Card with the Contactless Reader

If the terminal is allowed to process Contactless transactions the cardholder should present their

card against the Contactless symbol displayed on the terminal.

If the card is removed too quickly a message will appear on the display and the cardholder will be

asked to present the card again.

4. Installation is now complete and the terminal will display the READY prompt. Your terminal is

now ready for use.

Check the date and time on your terminal, if this needs to be corrected refer to Section 35 of this

guide for details on how to do this.

5. Using a Payment Card

Inserting a Chip Card into the Terminal

Page 9

The cardholder should press the YELLOW button to scroll

through the options and then press the GREEN button to

select the appropriate one.

Application Selection

Some cards support multiple card schemes and during the transaction ow the cardholder may

be required to choose which card scheme to use. At this time you should hand the terminal to the

Cardholder.

(Please refer to Section 7 of this guide for instructions on how to complete a Sale Transaction.)

Using the Menus

The Transaction Menu enables you to perform a transaction on the terminal.

At the READY prompt press the MENU button.

The rst option on the list will be highlighted.The actual

options shown may differ from those shown here.

Pay with ?

Enter=YES Clear=NO

PLEASE NOTE: Only three options can be displayed on the terminal screen at any one time.

Use the keys to view the available options.

Press the GREEN button to select a highlighted option. The terminal will return to the READY

display if no option is selected within 30 seconds.

The System Menu enables you to perform an administration function on the terminal.

Select the System Menu by following the instructions below.

At the READY prompt press the MENU button until the

System Menu is displayed. Other menu options may

appear before/after depending on your conguration.

Use the keys to view the available options

and press the GREEN button when the required option is

highlighted.

Throughout the transaction ows in this guide, all your

instructions are denoted by this unshaded display.

All instructions to be carried out by the customer are

denoted by this shaded display. At this time you should

return the terminal to the customer and ask them to

follow the instructions displayed.

TRANSACTION MENU

Purchase with Cashback

Force Sale

Refund

SYSTEM MENU

Print Function Codes

Select Function

Totals

READY

Merchant Number

12345678

Amount 55.00

PIN****

Cardholder to key PIN

Enter=OK Clear=REKEY

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