HP Invent rp5000 Manuel utilisateur

Getting Started

HP Point of Sale System rp5000

Document Part Number: 337845-001

August 2003

Use this guide after you have completed the steps detailed in the

Quick Setup guide. It will help you set up factory-provided software.

It also includes basic troubleshooting information should you have

problems during the initial startup process.

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HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of

Hewlett-Packard Company in the U.S. and other countries.

Compaq and the Compaq logo are trademarks of Hewlett-Packard Development

Company, L.P. in the U.S. and other countries.

Microsoft, MS-Dos, Windows, and Windows NT are trademarks of Microsoft

Corporation in the U.S. and other countries.

Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of

Adobe Systems Incorporated.

All other product names mentioned herein may be trademarks of their respective

companies.

Hewlett-Packard Company shall not be liable for technical or editorial errors or

omissions contained herein or for incidental or consequential damages in

connection with the furnishing, performance, or use of this material. The

information in this document is provided “as is” without warranty of any kind,

including, but not limited to, the implied warranties of merchantability and

fitness for a particular purpose, and is subject to change without notice. The

warranties for HP products are set forth in the express limited warranty

statements accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

This document contains proprietary information that is protected by copyright.

No part of this document may be photocopied, reproduced, or translated to

another language without the prior written consent of Hewlett-Packard

Company.

ÅWARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

ÄCAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Getting Started

HP Point of Sale System rp5000

First Edition (August 2003)

Document Part Number: 337845-001

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Contents

Getting Started

Installing & Customizing the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Customizing the Monitor Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Protecting the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Turning Off the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Finding More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Locating Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Using the Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Before You Call for Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Helpful Hints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Solving General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Solving Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

POST Diagnostic Front Panel LEDs and Audible Codes. . . . . . . . . . . . . . . . . . . . . .16

Ordering the Quick Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

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Contents

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Getting Started

Installing & Customizing the Software

ÄCAUTION: Do not add optional hardware or third-party devices to the

computer until the operating system is successfully installed. Doing so may

cause errors and prevent the operating system from installing properly.

Installing the Operating System

The first time you turn on the computer, the operating system is

installed automatically. This process takes about 5 to 10 minutes,

depending on which operating system is being installed. Carefully

read and follow the instructions on the screen to complete the

installation.

ÄCAUTION: Once the automatic installation has begun, DO NOT TURN

OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the

computer during the installation process may damage the software that

runs the computer or prevent its proper installation.

If your computer was not shipped with a Microsoft operating system,

some portions of this documentation do not apply. For complete

operating system installation and configuration instructions, refer to

the operating system documentation that was provided with the

computer. Additional information is available in online help after you

install the operating system.

Accessibility

HP is committed to designing products, services, and programs with

improved usability and accessibility for all customers. HP products

with Microsoft Windows XP preinstalled, or that are XP Ready, are

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Getting Started

designed for accessibility. These products are tested with

industry-leading Assistive Technology products to ensure equal

access—anytime, anywhere . . . to anyone.

Installing or Upgrading Device Drivers

When installing optional hardware devices after the operating system

installation is complete, you must also install the drivers for each of

the devices.

In Microsoft Windows 2000 and Windows XP Professional, if

prompted for the I386 directory, replace the path specification with

C:\i386,or use the Browse button in the dialog box to locate the I386

folder. This action points the operating system to the appropriate

drivers.

✎If the computer is running Microsoft Windows XP Embedded, you

will need to obtain new hardware drivers from the hardware

manufacturer.

You can obtain the latest support software, including support software

for the operating system from:

www.hp.com/support

You can also obtain the latest support software through a subscription

to the Compaq Support CD Kit using the Support Software

Management order form available at the following Web site:

http://www.compaq.com/support/files/desktops/us/

purchase.html

This site also provides information on how to purchase a subscription.

Customizing the Monitor Display

You can manually select or change the monitor model, refresh rates,

screen resolution, color settings, font sizes, and power management

settings. To do so, right-click on the Windows Desktop, then click

Properties to change display settings. For more information, refer to

the online documentation provided with the graphics controller utility

or the documentation that came with your monitor.

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Getting Started

Protecting the Software

To protect the software from loss or damage, you should keep a

backup copy of all system software, applications, and related files

stored on the hard drive. Refer to the operating system or backup

utility documentation for instructions on making backup copies of

your data files.

Restoring the Software

Restore the original operating system and factory-installed software

by using the Restore Plus! CD and any other CDs that came with the

computer. Carefully read and follow the instructions provided for the

restore solution that came with the computer.

For questions about or problems with this CD, please contact

customer support.

Turning Off the Computer

To properly turn off the computer, first shut down the operating

system software. Click Start > Shut Down. The computer

automatically shuts down.

Depending on the operating system, pressing the power button causes

the computer to enter a low-power or “standby” state instead of

automatically turning the power off. This allows you to conserve

energy without closing software applications; later, you can start

using the computer immediately without having to restart the

operating system and without losing any data.

ÄCAUTION: Manually forcing the computer off can cause loss of data.

To turn off power to the computer, press and hold the power button for

four seconds. However, manually turning off the power bypasses the

standby state and can result in loss of data.

To reconfigure the power button to work in On/Off mode, run

Computer Setup. Refer to the Computer Setup Guide on the

Documentation Library CD for more information about using the

Computer Setup utility.

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Getting Started

Finding More Information

Refer to the Documentation Library CD for additional product

information in easy to access PDF format. The CD contains the

following publications:

■Quick Setup

(available in print and Adobe Acrobat PDF on the library CD)

Helps you connect the computer and peripheral devices.

■Getting Started (available in print and PDF on library CD)

Helps you set up factory-provided software; also includes basic

troubleshooting information should you encounter any problems

during initial startup.

■Hardware Reference Guide (PDF on library CD)

Provides an overview of the product hardware as well as

instructions for upgrading this series of computers and includes

information on RTC batteries, memory, and power supply.

■Computer Setup (F10) Utility Guide (PDF on library CD)

Provides instructions on using this tool to reconfigure or modify

default settings for maintenance purposes or when installing new

hardware devices.

■Desktop Management Guide (PDF on library CD)

Provides definitions and “how to” instructions for security and

Intelligent Manageability features that are preinstalled on select

models.

■Troubleshooting Guide (PDF on library CD)

A comprehensive guide for the customer that provides helpful

hints for troubleshooting this computer and scenarios for

resolving possible hardware or software problems; includes

information about diagnostic codes, as well as information on

running Computer Diagnostics for Windows.

■Safety & Regulatory Information Guide (PDF on library CD)

Provides safety and regulatory information that ensures

compliance with U.S. Canadian, and various international

regulations.

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Getting Started

✎If you do not have a CD-ROM drive, you may download the product

documentation from http://www.hp.com. Click support & drivers >

Compaq reference library.

Locating Regulatory Information

The computer is a Class A digital device, pursuant to Part 15 of the

FCC Rules. Refer to the Safety & Regulatory Information guide on

the Documentation Library CD for Class A information.

Using the Documentation Library CD

1. Insert the compact disc into the CD-ROM drive.

There may be a slight delay while the software on the CD checks

the Windows Regional Settings. If a recent version of Adobe

Acrobat or Acrobat Reader is not found on the computer, it will

be installed automatically from the CD.

2. Read and follow the prompts to complete the installation.

The menu and books are displayed in the language chosen during

initial system setup or as specified later in the Windows Regional

Settings. If the Regional Settings do not match one of the

languages supported on the CD, the menu and books are

displayed in English.

3. Click the title of the book you want to read.

If there is no CD-ROM drive activity for two minutes or more, it may

be that Autorun is not enabled on the computer.

To run the Documentation Library CD if it does not run

automatically:

1. Click Start > Run.

2. Type:

X:\DocLib.exe

(where Xis the drive letter designator for the CD-ROM drive)

3. Click OK.

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Getting Started

✎If the computer is running Windows XP Embedded, you must be

logged in as an Administrator to manually run the Documentation

Library CD.

If the computer is running a Linux operating system, the

Documentation Library CD will not autorun. To find additional

hardware documentation for the computer, browse to the HelpFiles

folder on the CD. To view the documents on the CD, download and

install Adobe Acrobat Reader for Linux from www.adobe.com.

Before You Call for Technical Support

If you are having problems with the computer, try the following

solutions before calling for technical support.

■Look for flashing LEDs on the front of the computer that are

codes for specific problems. Refer to “POST Diagnostic Front

Panel LEDs and Audible Codes” in this guide for details.

■If the screen is blank, plug the monitor into a different video port

on the computer if one is available. Or, change out the monitor

with a monitor that you know is working properly.

■If you are working on a network, plug another computer with a

different cable into the network connection. There may be a

problem with the network plug or cable.

■If you recently added new hardware, remove the hardware and

see if the computer functions properly.

■If you recently installed new software, uninstall the software and

see if the computer functions properly.

■Refer to the following “Helpful Hints” section in this guide for

more general suggestions.

■Refer to the comprehensive Troubleshooting Guide on the

Documentation Library CD for more detailed information.

■Refer to the comprehensive online technical support at

http://wwss1pro.compaq.com/support/home/index.asp

■Run the Restore Plus! CD.

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