Global Payments Desk/5000 Manuel utilisateur

Global Payments Countertop –Desk/5000

with Desk/1500 External PIN Pad (EPP)

Quick Start Guide

Installation Steps

Step 1

1. Ensure the power supply is

removed before proceeding to

step 2.

Step 2

2. Place the terminal face down.

Unclip the trapdoor by pushing

on the clip with your finger, as

shown in the figure below. Lift

the trapdoor rearward to

remove it, as shown by the

arrows in the diagram below.

Step 3

Remove the harness part of the

terminal cable by cutting it off.

Step 4

4. Identify the USB Host port on

the terminal.

Step 5

Plug the PIN Pad USB

connector into the USB Host

port of the terminal. NOTE:

Ensure the PIN Pad cable is

placed as outlined in Figure B.

Figure A:

Figure B:

Step 6

To close the trapdoor, start by

laying the trapdoor onto the

bottom casing, as shown in

the diagram below, maintain

5/6mm distance for clip

insertion then push and clip it.

Step 7

Step 8

Reconnect the terminal power.

During the terminal boot up,

the screen will display the

Core App version and the

Global Canada version, as

shown in the figure below. If

it is any version lower than

the version in the figure,

please contact Global

Payments Customer Care at

1-800-599-6491 to perform a

download. If it is the same

version shown as per the

below figure, proceed to step

Step 9

If this a new External PIN

Pad being installed to the

terminal, an authorization for

the new PIN Pad is required.

The terminal will initialize the

new PIN Pad registration

process and verify. It will

display “PINPAD UPDATE

SUCCESSFUL” after the

new PIN Pad is successfully

registered. Please follow

the below steps.

Step 9-1

Press [1] to Proceed or [2] to

Cancel. If Cancel is selected,

go to step 9-2. If Proceed is

selected, go to step 9-3.

Step 9-2

Terminal reboots after

displaying the message

Step 9-3

Enter the Manager ID and

Manager Password and

press [Enter].

Step 9-4

PIN Pad update successful

For additional instructions, follow these steps:

Step 1. Visit https://www.globalpaymentsinc.ca/desjardins

Step 2. Select the menu at the top right of the webpage; then select Customer Support

Step 3. Select Support Resources

Step 4. Search in the Technology Guide column for your terminal

If you have any questions, please contact the Global Payments Customer Care Centre at 1-800-599-6491.

copied, imitated, or used, in whole or in part, without prior written consent. Desjardins is a trademark of the Fédération des caisses Desjardins du Québec

used under licence SM-202328-v1.0EN

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