Global Payments A920 Manuel utilisateur

Payments terminal

User Guide

Global Payments Smart

Terminal – A920

Introducing the sleek and powerful smart terminal

that does it all

Table of contents
Introduction 3
General tips 3
Basic terminal operations 3
User Access Management 7
Changing the terminal language (display and printing) 8
Adjust the volume 8
Network communication 9
Accepting payment cards 10
To enable or change tip settings 11
Sale transactions 11
Pre-Auth and completion (credit only) transactions 12
Return transactions 13
Void sale 14
Performing a settlement (Closing the terminal) 15
Re-print 15
Demo mode 15
Reports 16
Semi-Integration conﬁguration with ECR 16
Key beep and brightness 17
Installation procedure 18
Replacing the paper roll 19
Troubleshooting 20
Cleaning 20
Terminal speciﬁcations 21
© 2022 Global Payments Inc. All Rights Reserved.
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Introduction

Global Payments is a technology company, providing the world’s only

complete commerce ecosystem to businesses of every size. We combine

market-leading technology with over 50 years of Canadian experience, to

deliver the expert advice you need to make the most of our solutions.

This guide is your primary source of information for installing, setting up,

and operating the Global Payments Smart Terminal – A920. For

terminal-related questions or support, please contact the

Global Payments Customer Care Centre, 24/7/365.

General tips

The following tips will help ensure you continue to process smoothly with

Global Payments Canada:

1. This reference guide contains information on the features and

functions capable on your terminal, as well as basic troubleshooting

techniques.

2. Perform a settlement daily. This will help ensure that your funds are

consistently deposited into your bank account on a regular basis.

3. Change your passwords frequently. Changing passwords frequently

helps protect our business from fraud through unauthorized use of

your terminal.

4. If you have a problem with your terminal, check cabling and attempt

to reboot the device.

5. If you have a communication problem with your terminal, verify that

there are currently no outages reported by your Internet or wireless

service provider.

6. The Global Payments Canada Customer Care Centre is available 24

hours a day, 7 days a week, to ensure there is always someone

available to assist you.

Basic terminal operations

Before you begin

The Global Payments Smart Terminal – A920 is an electronic

point-of-sale terminal designed to process debit and credit card

transactions via WiFi or cellular 4G LTE.

Caution:

Due to risk of shock or terminal damage, do not use the terminal near

water, in a wet basement, bathtub, washbowl, kitchen sink, laundry tub,

or near a swimming pool. Do not use in ﬂammable environments.

Unpacking the box

Carefully inspect the shipping carton and its contents for shipping

damage. If the contents are damaged, ﬁle a claim immediately with the

shipping company and notify Global Payments Customer Care at

1-800-263-2970. Do not try to use damaged equipment.

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Remove the items from the carton. You should have the following items,

based on what was ordered:

●A Global Payments Smart Terminal – A920 with paper roll installed

●An external power supply

●USB to mini USB cable

●Roll of thermal printer paper

●Charging Base (optional)

Remove the clear protective ﬁlm from the LCD screen.

Save the shipping carton and packing material for future use.

Terminal ON/OFF

When the terminal is connected to the power supply, it will automatically

power up. You can also turn on the PAX A920 using the small rectangular

button on the right side of the terminal. Press and hold the button for 2-4

seconds until the screen illuminates.

1. To turn off the device, hold down the power button until you are

presented with the following four

options:

●Airplane mode

●Sound / Vibration

●Reboot

●Power off

2. Tap “Power Off”, then tap “Power Off” again.

3. The device will then shut down.

Battery management

Designed for both indoor and outdoor uses, the portable PAX A920

comes with extended battery life and improved battery management. The

PAX A920 will charge the battery until 100% and then it will stop charging.

Voltage

Capacity

Run

time

Recharge

time

Recharge

cycles

Field

replaceable

5250mAh

hours

3 hours

>500

Yes

Charging instructions

Before powering on the PAX A920, the battery should be fully charged.

Charge the device by plugging the USB end of the cable into a PC or

power supply and then plugging the Mini USB end into the port on the left

side of the terminal. Charge the battery until full.

Battery status display

Whether charging or not, the battery level percentage can be displayed

on the status bar by turning “show battery percentage” on.

1. At the Android Home screen, tap on Settings.

2. Enter your password.

3. Tap the green checkmark.

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4. Tap OK.

5. Scroll down and tap Battery.

6. Tap on green box to turn on to display battery level values.

7. Tap the back icon to return to the Android home screen.

8. Tap the Portico Canada icon to return to the main menu screen.

Terminal hardware description

1. 5” Touchscreen

2. Power button

3. EMV reader

4. MSR / Magstripe reader

5. Contactless / NFC reader

6. Receipt printer

7. Micro USB charging port

8. Removable battery cover

9. Charging prongs (for when docked into the optional charging base)

10. Lever to open the paper roll

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Menu screens and virtual keypad

Global Payments Smart Terminal – A920 is equipped with a 5” colour

capacitive touchscreen to facilitate data entry using a ﬁnger.

Android home screen

Main menu screen

The sample virtual keypad shown below will display when the ﬁeld tapped

on the touch screen requires alpha / numeric entry.

Header and condition icons

The system supports graphical icons that will indicate conditions the

terminal may be in at various states. The condition icons are displayed in

the header of all the screens. They indicate the status of the terminal and

application and warn the merchant about conditions that may prevent

normal operation.

Functions (FUNC) Menu

The Functions menu is the place where all terminal conﬁguration settings

are stored.

1. Settings: allows you to conﬁgure the application to meet the needs of

your business.

2. Reports: allows you to print different reports.

3. History: details transaction history.

4. Re-print: allows you to re-print receipts.

5. Operator: view, add, or delete operator(s).

6. Batch: allows you to close batch.

7. Tip menu: allows to view Tip $ amounts via different options.

8. Store and forward

NOTE:

Some setting functions are password protected.

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User Access Management

User password

The default password for your PAX A920 terminal is “9876”, unless you

decide to change it. We strongly recommend you set your own password

on the device. Merchant needs to contact the customer care center for

support to change their password.

To change the User Password

1. At Main Menu screen tap on FUNC.

2. Tap on Settings icon.

3. Enter Password provided by a customer care center agent and tap

Enter.

4. Tap on Merchant Settings.

5. Scroll down and Tap on the User Password icon.

6. Enter Current Password.

7. Enter New Password.

8. Enter New Password Again.

9. Tap keyboard icon and tap Conﬁrm.

10. Terminal Displays Password Reset Successfully.

11. Tap the back icon to return to Main Menu screen.

To password protect transactions

1. At Main Menu screen tap on FUNC.

2. Tap on Settings icon.

3. Enter Password and tap Enter.

4. Tap on Merchant Settings.

5. Scroll down and tap on transaction type to password protect and tap

on Protected.

6. Tap the back icon twice to return to Main Menu screen.

Clerk / Server ID

Clerk ID can be set up in the FUNC menu within the Operator menu.

There is a maximum of 200 available Clerk IDs. Each Clerk ID has an

associated name. There cannot be duplicate Clerk IDs. The Clerk ID is

between one (1) and 50 alphanumeric digits. The Clerk Name is between

one (1) to 19 alphanumeric characters.

To turn on Clerk / Server ID Prompt

1. At the Main Menu screen, tap on FUNC.

2. Tap on the Settings icon.

3. Enter your password and tap Enter.

4. Tap on Merchant Settings.

5. Scroll down and tap on Clerk /Server ID Prompt to turn prompt on.

6. Tap the Back icon twice to return to the Main Menu screen.

To set up the Clerk Name and ID

1. At the Main Menu screen tap on FUNC.

2. Tap on the Operator icon.

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3. Enter your password and tap Enter.

4. Tap on Add Operator.

5. Enter Operator Name.

6. Enter Operator ID.

7. Tap Conﬁrm.

8. Terminal displays Add Operator Successfully Continue to Add?

9. Tap on OK to add another Operator, or tap Cancel to return to the

Operator menu.

10. Tap the back icon to return to the Main Menu screen.

Changing the terminal

language (display and

printing)

1. At the Main Menu screen, tap on FUNC.

2. Tap on the Settings icon.

3. Enter your password and tap Enter.

4. Tap on System Settings.

5. Scroll down and tap on Language for Display.

6. Tap on either English or French.

7. Tap on Language for Printing.

8. Tap on either English or French.

9. Tap the Back icon twice to return to the Main Menu screen.

Adjust the volume

There are two options for adjusting the volume.

First option: press the volume button.

Second option: select the volume icon from the Android Home screen.

1. At the Android Home screen, tap the Settings icon.

2. Key in your password.

3. Tap the green checkmark button.

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4. Tap OK.

5. Scroll down to Sound & Notiﬁcation.

6. The Sound menu will appear.

7. Tap the Back icon to return to the Android Home screen.

8. Tap the Portico Canada icon to return to the Main Menu screen.

Network communication

The PAX A920 terminal can support WiFi and 4G communications. You

can select any of these communication modes to use as your primary

communication method. The following instructions will help you setup

your device.

For a WiFi Set-Up

1. At the Android Home screen, tap the Settings icon.

2. Key in your Password.

3. Tap the green checkmark button.

4. Tap OK.

5. Tap WiFi from the Wireless & Networks menu to turn the WiFi option

on/off.

6. To see the available WiFi networks, turn on the WiFi option. Only local

WiFi networks that have the SSID broadcast option enabled will be

displayed.

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7. Tap the SSID name of the WiFi network that you want to connect from

list.

8. Enter case sensitive WiFi Password, and then tap Connect.

9. When the terminal has successfully connected to the WiFi access

point, the Status will display Connected.

10. Select the Back icon twice to return to the Android Home screen.

11. Tap the Portico Canada icon to return to the Main Menu screen.

NOTE:

WiFi signal range covers an area of approx. 100 feet in diameter in an

open area.

For a 4G Mobile data set-up

Your terminal supports 4G. If you have ordered a 4G conﬁguration for your

PAX A920, Global Payments inserts and programs the network SIM Card

for your terminal prior to shipment. There is no setup required by you.

The terminal will automatically connect to the mobile data network after

powering up. It may take a few minutes to connect, depending on the

network signal in the area. The Mobile Data network, if being used, will

display at the top left of the terminal screen.

Network status indicator

Accepting payment cards

To conduct a contactless transaction

1. Tap the transaction icon on the Main Menu

screen.

2. Follow the prompts displayed on the screen

accordingly.

3. The customer taps their card or mobile device

over the contactless reader active zone above the

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