CommScope Touchstone TG6452 Manuel utilisateur
Touchstone TG6452 Telephony Gateway
User Guide, DRAFT Revision 2.3
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respecve owners.Wi-Fi is a trademark of the Wi-Fi Alliance.
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 2
Table of contents
CommScope legal statements.......................................................................................2
Chapter 1: Safety requirements.................................................................5
European compliance..................................................................................................... 6
Energy Consumpon............................................................................................ 6
Maximum RF power levels................................................................................... 7
Disabling Wi-Fi......................................................................................................7
FCC Part 15......................................................................................................................7
RF Exposure.......................................................................................................... 8
Canadian compliance......................................................................................................8
License exempt..................................................................................................... 8
RF Exposure.......................................................................................................... 8
Channels 1-11................................................................................................................. 9
Chapter 2: Get started.............................................................................10
Introducon.................................................................................................................. 10
About your new Telephony Gateway............................................................................ 11
What's in the box.......................................................................................................... 11
Items you need............................................................................................................. 11
Get service.................................................................................................................... 12
System requirements.................................................................................................... 13
Recommended hardware................................................................................... 13
Windows.............................................................................................................13
macOS................................................................................................................ 13
Linux/Unix.......................................................................................................... 14
About this manual........................................................................................................ 14
Select an installaon locaon....................................................................................... 14
What about security?................................................................................................... 15
Ethernet or wireless?.................................................................................................... 15
Ethernet..............................................................................................................15
Wireless.............................................................................................................. 16
Both.................................................................................................................... 16
Get support...................................................................................................................16
Chapter 3: Install and connect your Telephony Gateway..........................18
Front panel....................................................................................................................18
Rear panel.....................................................................................................................19
Select an installaon locaon....................................................................................... 20
Desktop mounng instrucons.......................................................................... 21
Factors that aect wireless range.......................................................................21
Connect the Telephony Gateway.................................................................................. 21
Congure your wireless connecon................................................................... 23
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 3
Set parental controls.......................................................................................... 24
Chapter 4: Congure your Ethernet connecon....................................... 27
Requirements............................................................................................................... 27
How to use this secon.................................................................................................27
Congure TCP/IP for Windows Vista............................................................................. 27
Congure TCP/IP for Windows 7, Windows 8, or Windows 10.....................................28
Congure TCP/IP for macOS..........................................................................................28
Chapter 5: Operate the Telephony Gateway............................................ 30
Set up your computer to use the Telephony Gateway..................................................30
Indicator lights for the TG6452..................................................................................... 30
Phone LED.......................................................................................................... 31
Internet LED........................................................................................................31
WPS LED............................................................................................................. 32
WiFi LED..............................................................................................................32
Use the Reset buon.................................................................................................... 32
Reset the Telephony Gateway to factory defaults.............................................. 33
Chapter 6: Troubleshoong..................................................................... 34
The Telephony Gateway is plugged in, but the power light is o................................. 34
I'm not geng on the Internet (all connecons).......................................................... 34
I'm not geng on the Internet (Ethernet).................................................................... 34
I'm not geng on the Internet (wireless)..................................................................... 35
I can get on the Internet, but everything is slow.......................................................... 35
I don't have a dial tone when I pick up the phone........................................................35
Appendix A: Glossary.............................................................................. 37
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 4
Chapter 1
Safety requirements
The ARRIS Telephony Gateway complies with the applicable requirements for performance,
construcon, labeling, and informaon when used as outlined below:
CAUTION:
Potenal equipment damage.
Potenal loss of service.
Connecng the Telephony Gateway to exisng telephone wiring should only be
performed by a professional installer. Physical connecons to the previous telephone
provider must be removed and the wiring must be checked; there must not be any
voltages. Cancellaon of telephone service is not adequate. Failure to do so may
result in loss of service and/or permanent damage to the Telephony Gateway.
CAUTION:
This device is restricted to indoor use.
■The Telephony Gateway is designed to be connected directly to a telephone.
■Connecng the Telephony Gateway to the home’s exisng telephone wiring should only
be performed by a professional installer.
■Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of electrocuon.
■Do not use the telephone to report a gas leak in the vicinity of the leak.
■The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
■Do not use spray cleaners or aerosols on the Telephony Gateway.
■Avoid using and/or connecng the equipment during an electrical storm, to avoid risk of
electrocuon.
■Do not locate the equipment within 6 feet (1.9 m) of a ame or ignion source (i.e. heat
registers, space heaters, replaces, etc.).
■Use only the external AC power adapter (if provided) and power cord included with the
equipment.
■Equipment should be installed near the power outlet and should be easily accessible.
■The shield of the coaxial cable must be connected to earth (grounded) at the entrance to
the building in accordance with applicable naonal electrical installaon codes. In the
U.S., this is required by NFPA 70 (Naonal Electrical Code) Arcle 820. In the European
Union and in certain other countries, CATV installaon equipotenal bonding
requirements are specied in IEC 60728-11, Cable networks for television signals, sound
signals and interacve services, Part 11: Safety. This equipment is intended to be
installed in accordance with the requirements of IEC 60728-11 for safe operaon.
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 5
■If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special aenon should be given that the installaon is
in accordance with IEC 60728-11, in parcular Annex B and Figure B.4.
■In areas of high surge events or poor grounding situaons and areas prone to lightning
strikes, addional surge protecon may be required (i.e. PF11VNT3 from American
Power Conversion) on the AC, RF, Ethernet and Phone lines.
■When the Telephony Gateway is connected to a local computer through Ethernet cables,
the computer must be properly grounded to the building/residence AC ground network.
All plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specicaons.
■Ensure proper venlaon. Posion the Telephony Gateway so that air ows freely
around it and the venlaon holes on the unit are not blocked.
■Do not mount the Telephony Gateway on surfaces that are sensive to heat and/or
which may be damaged by the heat generated by the modem, its power supply, or other
accessories.
European compliance
The full text of the EU declaraon of conformity is available at the following internet
address: hp://www.arris.com/consumers/eudoc.
As indicated by this symbol, disposal of this product or baery is governed by Direcve
2012/19/EU of the European Parliament and of the Council on waste electrical and
electronic equipment (WEEE). WEEE could potenally prove harmful to the environment; as
such, upon disposal of the Telephony Gateway the Direcve requires that this product must
not be disposed as unsorted municipal waste, but rather collected separately and disposed
of in accordance with local WEEE ordinances.
Energy Consumpon
In accordance with Ecodesign Direcve 2009/125/EC, this device is equipped with a power
switch. The following energy consumpon gures apply (measured with a wameter at the
outlet):
Power Consumpon
17.0 W (idle)
24.0 W (typical)
Note: In most instances, ARRIS recommends that the power switch remain in the ON
posion at all mes. Turning the switch OFF disables the device, including both data
Chapter 1: Safety requirements
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 6
service (wireless and wired) and telephone service. Turning the switch OFF is
recommended only during vacaons or similar extended absences.
Maximum RF power levels
Frequency Band (GHz) Maximum RF Power (dBm)
2.41 to 2.48 20
5.15 to 5.35* 30
5.47 to 5.725 30
*5150 ~ 5350 MHz is limited to indoor use only in these countries: BE, BG, CK, DK, DE, EE, IE,
EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, and UK(NI).
Disabling Wi-Fi
Wi-Fi is automacally enabled on your Telephony Gateway, but you can disable the Wi-Fi
operaon of your device in your home. If you choose to do so, simply press the Wi-Fi buon
on the front of your Telephony Gateway so that the Wi-Fi LED is no longer illuminated.
If you want to enable Wi-Fi operaon again, you can press the Wi-Fi buon on the front of
your Telephony Gateway again.
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause
undesired operaon.
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communicaons Commission (FCC) rules. These
requirements are intended to provide reasonable protecon against harmful interference in
a residenal installaon. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instrucons, may cause harmful
interference to radio communicaons. However, there is no guarantee that interference will
not occur in a parcular installaon. If this equipment does cause harmful interference to
radio or television recepon, which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
■Reorient or relocate the receiving antenna.
■Increase the separaon between the equipment and receiver.
■Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
Chapter 1: Safety requirements
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 7
CAUTION:
FCC Cauon.
Changes or modicaons to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
19.3 inches (49 cm) between the radiator and your body. This transmier must not be co-
located or operang in conjuncon with any other antenna or transmier.
Canadian compliance
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
License exempt
This device contains licence-exempt transmier(s)/receiver(s) that comply with Innovaon,
Science and Economic Development Canada’s licence-exempt RSS(s). Operaon is subject to
the following two condions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operaon of the device.
L’émeeur/récepteur exempt de licence contenu dans le présent appareil est conforme aux
CNR d’Innovaon, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence. L’exploitaon est autorisée aux deux condions
suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
suscepble d’en compromere le fonconnement.
RF Exposure
The device meets the exempon from the roune evaluaon limits in secon 2.5 of RSS 102
and compliance with RSS-102 RF exposure, users can obtain Canadian informaon on RF
exposure and compliance.
Le disposif rencontre l'exempon des limites courantes d'évaluaon dans la secon 2.5 de
RSS 102 et la conformité à l'exposion de RSS-102 rf, ulisateurs peut obtenir l'informaon
canadienne sur l'exposion et la conformité de rf.
Chapter 1: Safety requirements
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 8
This transmier must not be co-located or operang in conjuncon with any other antenna
or transmier. This equipment should be installed and operated with a minimum distance of
30 cenmeters between the radiator and your body.
Cet émeeur ne doit pas être Co-placé ou ne fonconnant en même temps qu'aucune autre
antenne ou émeeur. Cet équipement devrait être installé et aconné avec une distance
minimum de 30 cenmètres entre le radiateur et votre corps.
Operaon in the band 5150–5250 MHz is only for indoor use to reduce the potenal for
harmful interference to co-channel mobile satellite systems.
Le disposif fonconnant dans la bande 5150-5250 MHz est réservé uniquement pour une
ulisaon à l'intérieur an de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles ulisant les mêmes canaux.
Channels 1-11
For products available in the USA and Canada, only channels 1-11 can be operated. Selecon
of other channels is not possible.
This device is restricted to indoor use.
Chapter 1: Safety requirements
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 9
Chapter 2
Get started
Introducon
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new soware, checking your email, or talking with friends on the
phone, the Touchstone TG6452 Telephony Gateway brings it all to you faster and more
reliably. All while providing toll quality Voice over IP telephone service and both wired and
wireless connecvity.
The Touchstone TG6452 Telephony Gateway provides four Ethernet connecons for use as
the hub of your home/oce Local Area Network (LAN). The TG6452 also provides
802.11a/b/g/n/ac wireless connecvity for enhanced mobility and versality. In addion,
the TG6452 provides for up to two separate lines of telephone service.
Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3 10
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