CommScope Touchstone DG6450 Manuel utilisateur
Touchstone DG6450 Data Gateway
User Guide, DRAFT Revision 2.5
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Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 2
Table of contents
CommScope legal statements.......................................................................................2
Chapter 1: Safety requirements.................................................................5
FCC Part 15......................................................................................................................6
RF Exposure.......................................................................................................... 6
Canadian compliance......................................................................................................6
RF Exposure.......................................................................................................... 7
License exempt..................................................................................................... 7
Chapter 2: Get started...............................................................................8
Introducon.................................................................................................................... 8
About your new Data Gateway....................................................................................... 9
What's in the box............................................................................................................ 9
Items you need............................................................................................................... 9
Contact your service provider.......................................................................................10
System requirements.................................................................................................... 10
Recommended hardware................................................................................... 11
Windows.............................................................................................................11
macOS................................................................................................................ 11
Linux/Unix.......................................................................................................... 11
About this manual........................................................................................................ 11
What about security?................................................................................................... 12
Ethernet or wireless?.................................................................................................... 13
Ethernet..............................................................................................................13
Wireless.............................................................................................................. 13
Both.................................................................................................................... 14
Get support...................................................................................................................14
Install and connect your DG6450..................................................................................14
Front panel......................................................................................................... 14
Rear panel.......................................................................................................... 15
Choose an installaon locaon.......................................................................... 16
Connect the Data Gateway.................................................................................18
Congure your wireless connecon................................................................... 18
Set parental controls.......................................................................................... 20
Chapter 3: Congure your Ethernet connecon....................................... 24
Requirements............................................................................................................... 24
How to use this secon.................................................................................................24
Congure TCP/IP for Windows Vista............................................................................. 24
Congure TCP/IP for Windows 7, Windows 8, or Windows 10.....................................25
Congure TCP/IP for macOS..........................................................................................25
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 3
Chapter 4: Operate the Data Gateway..................................................... 27
Set up your computer to use the Data Gateway...........................................................27
Indicator lights for the DG6450.................................................................................... 27
Internet LED........................................................................................................28
WPS LED............................................................................................................. 29
WiFi LED..............................................................................................................29
Chapter 5: Troubleshoong..................................................................... 30
The Data Gateway is plugged in, but the power light is o.......................................... 30
I'm not geng on the Internet (all connecons).......................................................... 30
I'm not geng on the Internet (Ethernet).................................................................... 30
I'm not geng on the Internet (wireless)..................................................................... 31
My wireless Internet connecon stops working somemes........................................ 31
I can get on the Internet, but everything is slow.......................................................... 31
Appendix A: Glossary.............................................................................. 32
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 4
Chapter 1
Safety requirements
The ARRIS Data Gateway complies with the applicable requirements for performance,
construcon, labeling, and informaon when used as outlined below:
CAUTION:
This device is restricted to indoor use.
■Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming
pool, etc.), to avoid risk of electrocuon.
■The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
■Do not use spray cleaners or aerosols on the gateway.
■Avoid using and/or connecng the equipment during an electrical storm, to avoid risk of
electrocuon.
■Do not locate the equipment within 6 feet (1.9 m) of a ame or ignion source (i.e. heat
registers, space heaters, replaces, etc.).
■Use only the external AC power adapter (if provided) and power cord included with the
equipment.
■Equipment should be installed near the power outlet and should be easily accessible.
■The shield of the coaxial cable must be connected to earth (grounded) at the entrance to
the building in accordance with applicable naonal electrical installaon codes. In the
U.S., this is required by NFPA 70 (Naonal Electrical Code) Arcle 820. In the European
Union and in certain other countries, CATV installaon equipotenal bonding
requirements are specied in IEC 60728-11, Cable networks for television signals, sound
signals and interacve services, Part 11: Safety. This equipment is intended to be
installed in accordance with the requirements of IEC 60728-11 for safe operaon.
■If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special aenon should be given that the installaon is
in accordance with IEC 60728-11, in parcular Annex B and Figure B.4.
■In areas of high surge events or poor grounding situaons and areas prone to lightning
strikes, addional surge protecon may be required (i.e. PF11VNT3 from American
Power Conversion) on the AC, RF, and Ethernet lines.
■When the Data Gateway is connected to a local computer through Ethernet cables, the
computer must be properly grounded to the building/residence AC ground network. All
plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specicaons.
■Ensure proper venlaon. Posion the Data Gateway so that air ows freely around it
and the venlaon holes on the unit are not blocked.
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 5
■Do not mount the Data Gateway on surfaces that are sensive to heat and/or which may
be damaged by the heat generated by the modem, its power supply, or other
accessories.
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause
undesired operaon.
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communicaons Commission (FCC) rules. These
requirements are intended to provide reasonable protecon against harmful interference in
a residenal installaon. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instrucons, may cause harmful
interference to radio communicaons. However, there is no guarantee that interference will
not occur in a parcular installaon. If this equipment does cause harmful interference to
radio or television recepon, which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
■Reorient or relocate the receiving antenna.
■Increase the separaon between the equipment and receiver.
■Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
FCC Cauon.
Changes or modicaons to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
19.3 inches (49 cm) between the radiator and your body. This transmier must not be co-
located or operang in conjuncon with any other antenna or transmier.
This device is for indoor use only.
Canadian compliance
This Class B digital device complies with Canadian ICES-003.
Chapter 1: Safety requirements
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 6
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
RF Exposure
The device meets the exempon from the roune evaluaon limits in secon 2.5 of RSS 102
and compliance with RSS-102 RF exposure, users can obtain Canadian informaon on RF
exposure and compliance.
Le disposif rencontre l'exempon des limites courantes d'évaluaon dans la secon 2.5 de
RSS 102 et la conformité à l'exposion de RSS-102 rf, ulisateurs peut obtenir l'informaon
canadienne sur l'exposion et la conformité de rf.
This transmier must not be co-located or operang in conjuncon with any other antenna
or transmier. This equipment should be installed and operated with a minimum distance of
49 cenmeters between the radiator and your body.
Cet émeeur ne doit pas être Co-placé ou ne fonconnant en même temps qu'aucune autre
antenne ou émeeur. Cet équipement devrait être installé et aconné avec une distance
minimum de 49 cenmètres entre le radiateur et votre corps.
Operaon in the band 5150–5250 MHz is only for indoor use to reduce the potenal for
harmful interference to co-channel mobile satellite systems.
Le disposif fonconnant dans la bande 5150-5250 MHz est réservé uniquement pour une
ulisaon à l'intérieur an de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles ulisant les mêmes canaux.
License exempt
This device contains licence-exempt transmier(s)/receiver(s) that comply with Innovaon,
Science and Economic Development Canada’s licence-exempt RSS(s). Operaon is subject to
the following two condions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operaon of the device.
L’émeeur/récepteur exempt de licence contenu dans le présent appareil est conforme aux
CNR d’Innovaon, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence. L’exploitaon est autorisée aux deux condions
suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
suscepble d’en compromere le fonconnement.
Chapter 1: Safety requirements
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 7
Chapter 2
Get started
Introducon
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new soware, or checking your email, the Touchstone DG6450 Data
Gateway brings it all to you faster and more reliably.
The Touchstone DG6450 Data Gateway provides two Ethernet connecons for use as the
hub of your home/oce Local Area Network (LAN). The DG6450 also provides
802.11a/b/g/n/ac/ax wireless connecvity for enhanced mobility and versality.
Installaon is simple, and your service provider will help you with any special requirements.
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 8
About your new Data Gateway
The TouchstoneDG6450Data Gateway is DOCSIS compliant with the following features:
■Speed: much faster than dialup or ISDN service; up to 24 mes faster than DOCSIS 3.0
cable modems.
■Convenience: supports Ethernet and 802.11a/b/g/n/ac/ax wireless connecons; both
can be used simultaneously
■Compability:
● Data services: DOCSIS 3.1 compliant and backward-compable with DOCSIS 3.0, 2.0,
or 1.1; supports ered data services (if oered by your service provider)
The DG6450 provides:
■Wireless 802.11a/b/g/n/ac/ax connecvity
■One 2.5GigE Ethernet port and two 1GigE Ethernet ports for connecons to non-wireless
devices
■DOCSIS 3.1 compliant
What's in the box
Make sure you have the following items before proceeding. Call your service provider for
assistance if anything is missing.
■Data Gateway
■Power cord
■Wireless connecon conguraon guide
■Ethernet cable
■End User License Agreement
Items you need
Data Gateway
package
See What's in the box (page 9) for a list of items in the package.
Coaxial cable
(coax)
This is a round cable with a connector on each end. It is the same kind of
wire used to connect to your television for cable TV. You can buy coax from
any electronics retailer and many discount stores; make sure it has
connectors on both ends. There are two types of connectors, slip-on and
screw-on; the screw-on connectors are best for use with your Data
Gateway. The coax should be long enough to reach from your Data
Gateway to the nearest cable outlet.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 9
Splier
(oponal)
Provides an extra cable connecon by spling a single outlet into two. You
may need a splier if you have a TV already connected to the cable outlet
that you want to use. You can buy a splier from any electronics retailer
and most discount stores; you may also need a short piece of coax cable
(with connectors); use it to connect the splier to the cable outlet and then
connect the Data Gateway and TV to the splier.
Note: Using several spliers in a line may deteriorate the quality of
your internet connecon.
Informaon
packet
Your service provider should give you a packet containing informaon
about your service and how to set it up. Read this informaon carefully and
contact your service provider if you have any quesons.
Contact your service provider
Before trying to use your new Data Gateway, contact your local service provider to establish
an Internet account. When you call, have the following informaon ready:
■the Data Gateway serial number and cable MAC addresses of the unit (printed on the
Data Gateway)
■the model number of the Data Gateway (printed on the Data Gateway)
If the Data Gateway was provided by your service provider, they already have the required
informaon.
In addion, you should ask your service provider the following quesons:
■Do you have any special system requirements or les that I need to download aer I am
connected?
■When can I start using my Data Gateway?
■Do I need a user ID or password to access the Internet or my e-mail?
System requirements
The DG6450 Data Gateway operates with most computers. The following describes
requirements for each operang system; see the documentaon for your system for details
on enabling and conguring networking.
Chapter 2: Get started
Touchstone DG6450 Data Gateway User Guide DRAFT Revision 2.5 10
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